Prevention of Future Deaths reports · 2019

Rebecca Marshall

Regulation 28 report to prevent future deaths, reference 2019-0313, written 24 Sep 2019. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report24 Sep 2019
Reference2019-0313
DeceasedRebecca Marshall
CoronerBriony Ballard
Coroner areaLondon Inner (South)
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Suicide (from 2015)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS
THIS REPORT 1S BEING SENT TO:

The Chief Executive of Kent and Medway NHS and Social Care Partnership Trust

CORONER

tam Briony Ballard, Assistant Coroner, for the coroner area of Inner London South

CORONER'S LEGAL POWERS

t make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

INVESTIGATION and INQUEST

On 30 November 2017 this jurisdiction commenced an investigation into the death of
Rebecca Marshall. The investigation concluded at the end of the inquest on 27 August
2019. The conclusion of the inquest was that Miss Marshall died as a result of suicide.

CIRCUMSTANCES OF THE DEATH

In March 2017, Miss Marshall whose home address was within the Kent area was
referred for an mental health assessment in Maidstone, Kent to manage her escalating
self-harm, depression, anxiety and angry outbursts. Despite the subsequent primary
mental health assessment identifying the need for a full diagnostic secondary mental
health assessment and despite two periods of crisis at the end of July 2017 and the
beginning of September 2017, no such assessment was forthcoming.

in about October 2017, Miss Marshall started her university degree at Goldsmiths
University, London and accordingly began residing in university halls of residence. She
had a further period of crisis and saw a local London based GP who referred her to the
community mental health team under the South London and Maudsley NHS Foundation
Trust (SLaM). At the same time she sought to and was accepted onto the University's
counselling service. The assessment by secondary services from Kent Medway NHS
and Social Care Partnership Trust (KMPT) which had been requested much earlier in
the year eventually did take place in November 2017. However, this was only a routine
medication review at which it was concluded because Miss Marshall was reporting she
was under a London based GP and community mental health care team there was no
need for any further input and she was discharged to the care of her London based GP.
There was no interagency communication between staff employed by KMPT and / or
SLaM. Despite urgent referrals being made when ihere was a further deterioration later
in November 2017 no senior review was arranged.

Miss Marshall was discovered deceased in her room on 27 November 2017 after the
alarm was raised by her father.

CORONER'S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In
my opinion there is a risk that future deaths will occur unless action is taken. In the
circumstances it is my statutory duty to report to you.

SE ST

The MATTERS OF CONGERN are as follows. —

(1) At inquest | was told that both Trusts involved: SLaM and KMPT had
investigated the circumstances of Miss Marshall’s death independently.

(2) At a pre-inquest review hearing on 18 October 2018 1 suggested that in light of
the circumstances of the case it would be preferable for a joint report to be
produced focussing on the apparent lack of interagency communication which
had apparently led to Miss Marshall not being reviewed as required.

(3) At inquest | was told that following the pre-inquest review hearing there had
been a meeting between the two Trust's and that the report from KMPT would
be exhibited to and form part of the report of SLaM Trust.

(4) Both reports identified a number of missed opportunities in Miss Marshall’s care,
including steps to ensure joint ownership of her care when she became a
student in London.

(5) | was told at inquest of the lessons learnt by both Trusts and the actions
completed.

(6) From what | was told at inquest however, it appeared that KMPT had not taken
any steps to address the issues of obtaining collateral information from or
sharing information with other Trusts involved in the care of one of their patients,
particularly if they have moved, permanently or temporarily to / from KMPTs
area,

(7) Miss Marshall formed part of what could be considered to be a particularly
vulnerable group of individuals, namely a member of the student population
suffering from mental health challenges whose continuity of care could not be
guaranteed by good inter Trust communication.

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe your
organisation have the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report,
namely by 13 November 2019. |, the corener, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out
the timetable for action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

| have sent_a copy of my report to the Chief Coroner and to the following Interested
Persons | the de ‘s father, SLaM NHS Foundation Trust,
HE MN within KMPT, an Speciality Doctor.

1am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary
form. He may send a copy of this report to any person who he believes may find it useful
or_of interest. You may make representations to me, the coroner, at the time of your

response, about the release or the publication of your response by the Chief Coroner.

24 September 2019 Frcmng Ballard

[DATE] [SIGNED BY CORONER]

w

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Kent and Medway NHS Trust (PDF)
Kent and Medway |

NHS and Social Care Partnership Trust

Chief Executive's Office
Trust Headquarters
Farm Villa
Hermitage Lane
Maidstone
Kent
ME‘16 9PH
CONFIDENTIAL
Assistant Coroner Miss Briony Ballard
Coroner for Inner South District Greater London
Southwark Coroner's Court,
1 Tennis Street,
Southwark,
London
SE1 1YD

7 November 2019

Dear Miss Ballard

Response to Prevent Future Deaths Report for Rebecca Marshall (deceased)
a

| write as requested following receipt of your Prevent Future Deaths Report of 25th
September 2019. .

| have shared your report with my team and other key colleagues, and we have, as you
would expect, carefully considered the concerns you raised.

As a partnership organisation, we are committed to effective inter-trust and inter-agency
working and | am deeply sorry that was not the impression of us that you were left with in this
extremely sad case.

Rebecca’s suicide was a tragedy, and | want to record here, my commitment as Chief
Executive along with that of my team, to ensuring that where things need to be improved as
a result of learning from what happened to Rebecca, the required changes are both made
and sustained.

Matters of Concern

Your report identified two specific concerns where you considered KMPT had not taken steps
to address areas of risk;

a) The risk that occurs at the point in time when a patient moves permanently or
temporarily (such as going to University as in Rebecca’s case) from one geographical
area to another.

b) The innate vulnerability of students who are suffering mental health challenges and
the need to ensure at the point of transfer of care there was effective inter-agency
communication between trusts to ensure continuity of care of the patient.

Chairman — Julie Nerney
Chief Executive — Helen Greatorex

Trust Headquarters, Farm Villa, Hermitage Lane, Maidstone, Kent, ME16 9PH_ Tel: 01622 724100
Page 1 of 3

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We fully accept the concerns raised, and agree entirely that anyone who moves in to or out
of our area should be confident that we will (with their agreement) seek and share relevant
information about their care needs and history in order to ensure their safe transfer.

Our Transfer and Discharge of Care policy is designed to achieve exactly that by ensuring
that Care Coordinators are clear about their responsibilities in such situations and prompted
to contact other areas for background information.

We expect all staff to adhere to this policy and ensure that information is sought and
provided from other relevant organisations at the point of a care transfer.

We recognise that the transition to university can be a very anxiety provoking time for young
adults. We recognise too that there is a need to work closely, not only with the
corresponding mental health trust, but with the relevant university.

Actions Taken

e The Transfer and Discharge of Care policy has been reviewed to ensure that it
properly addresses any and all instances of care transfer, including vulnerable
populations. This includes students, traveilers and refugees.

e A programme of reminders and sharing of the Transfer and Discharge of Care policy
is in place across the Trust, underpinned by sharing the learning about the gaps in
Rebecca’s care and what should have happened.

e Development (in partnership with our local universities) of a shared care protocol
between KMPT and Higher Education to ensure clear and easy two way
communication to further strengthen the safeguards for students’ mental health.

e Development of a fast track referral route from the Universities to our Community
Mental Health Team.

e Piloting of a new, direct referral form from the University Health Centre.

e Strengthening of our Consent to Share Information process which now ensures that
we are given permission by students to share information with the University Health
Centre.

e We have liaised with South London and the Maudsley and are incorporating their
Transient People policy in to our overarching document

You have my personal assurance as Chief Executive, that we will continue to test and refine
our processes, sharing our reflection and learning from Rebecca’s story with staff who deliver
front line care every day.

At the next meeting (22" November 2019) with the Kent Universities as part of this review
we will seek input from our University partners on the process of engagement and joint
working when Kent residents attend university out of County.

Yours sincerely

Helen Greatorex

Chairman — Julie Nerney
Chief Executive — Helen Greatorex

Trust Headquarters, Farm Villa, Hermitage Lane, Maidstone, Kent, ME16 9PH Tel 01622 724100
Page 2 of 3

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