Prevention of Future Deaths reports · 2020

Susan Sterland

Regulation 28 report to prevent future deaths, reference 2020-0062, written 28 Jan 2020. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report28 Jan 2020
Reference2020-0062
DeceasedSusan Sterland
CoronerPhilip Barlow
Coroner areaNorthamptonshire
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

ANNEX A 

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS (1) 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

1.  The Chief Executive, Kettering General Hospital NHS Foundation Trust 

1 

CORONER 

I am Philip Barlow, assistant coroner, for the coroner area of Northamptonshire 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 8 January 2019 I commenced an investigation into the death of Susan Sterland, age 
76. The investigation concluded at the end of the inquest on 23 January 2020. The 
conclusion of the inquest was that Susan Sterland died of undiagnosed intestinal 
obstruction. 

4 

CIRCUMSTANCES OF THE DEATH 

Susan Sterland was brought by ambulance to the emergency department of Kettering 
General Hospital on 29th December 2018. She had intestinal obstruction which was not 
diagnosed.  

Ms Sterland was diagnosed with constipation and admitted to the emergency decisions 
unit (EDU). The intention was to admit her to the medical ward but there were no 
available beds and so she remained on EDU for two nights. During the time she was in 
hospital she was seen by two experienced Advanced Care Practitioners (ACP) and by 
one junior doctor (FY1). She was never seen by senior doctor. During the day on 30 
December she showed some signs of deterioration. Her condition then rapidly 
deteriorated during the late evening of 30 December 2018 but her care was not 
escalated. She collapsed and died early on 31 December 2018.  

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to concern. In 
my opinion there is a risk that future deaths will occur unless action is taken. In the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows.  –  

This was obviously a very busy time at the hospital. However, Ms Sterland was in the 
hospital for some 40 hours, she was not getting better, there were signs that she was 
deteriorating during the late morning and afternoon of 30 December, there was a plan to 
admit her to a ward but there were no beds available. My concern is that in this situation 
she was not seen by a senior doctor. If Ms Sterland had been seen by a senior doctor 
the evidence was that she would have had further investigation which would have led to 
earlier diagnosis of the obstruction and may have altered the outcome.  

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The evidence at the inquest suggested that there are some categories of patients in the 
emergency department for whom a senior review is mandatory. It may be that the Trust 
would wish to consider whether the circumstances of this case suggest that there are 
other situations in which a senior review should be required. 

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you or your 
organisation have the power to take such action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely by 26 March 2020. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out 
the timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to Ms Sterland’s family as 
Interested Persons. 

I am also under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or summary 
form. He may send a copy of this report to any person who he believes may find it useful 
or of interest. You may make representations to me, the coroner, at the time of your 
response, about the release or the publication of your response by the Chief Coroner. 

9 

28 January 2020                                              Philip Barlow 

2

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Kettering General Hospital (PDF)
Affiliated Teaching Hospital 

Our Ref: SS Inquest – PFD Response 

Mr Phillip Barlow 
Assistant Coroner for Northamptonshire 

Executive Offices 
Rothwell Road 

Kettering 

Northants 

NN16 8UZ 

Main Switchboard: 01536 492000 

Direct Dial: 

Fax: 01536 493767 

Web: www.kgh.nhs.uk 

When calling, please ask for 

24th July 2020 

Dear Sirs 

Inquest concerning the death of Susan Sterland – PFD Response 

Following the inquest of Susan Sterland that took place on the 23rd January 2020, Assistant Coroner 

considered his duty to issue a Prevention of Future Deaths Report (PFD) had been satisfied due to 

the evidence which he heard as part of the inquest. 

The  Coroner  raised  the  following  concern  in  relation  to  the  Accident  and  Emergency  Department  – 

“my concern is that she was not seen by a senior doctor. If she had been seen by a senior 

doctor,  the  evidence  was  that  she  would  have  had  further  investigations  which  would  have 

led to earlier diagnosis of the obstruction and may have altered the outcome. The evidence at 

the  inquest  suggested  that  there  were  some  categories  of  patients  in  the  emergency 

department for whom a senior review is mandatory. It may be that the Trust should wish to 

consider  whether  the  circumstances  of  this  case  suggest  that  there  are  other  situations  in 

which a senior review should be required.” 

Group Chief Executive: 

Chairman: 

        
 
 
 
 
                                                                                                 
                                                                                                            
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 As  a  result  of  the  concerns  which  were  raised  by  the  Coroner,  the  Trust  considered  the  measures 

which could be put in place to ensure that this concern would not be raised again in the future.   The 

Trust confirmed to the Coroner that the four measures listed below were being considered and so the 

Trust has provided the following update on all of the four measures: 

: 

1.  A  revision  to  the  Standard  Operating  Practice  to  set  out  who  is  responsible  for 

reviewing patients: 

An updated Emergency Department (ED) Standard Operating Policy (SOP) ED01 was ratified 

on  the  28th  May  2020  in  the  Urgent  Care Governance  Meeting  and a  copy  is  enclosed  with 

this  letter.  The  SOP  has  been  updated  to  reflect  current  practice  to  include  the  change  of 

practice  to  Emergency  Department  (ED)  admitting  rights  and  reference  to  escalation  and 

management as defined in the associated SOP ED03. The SOP now has a new expiry date of 

February 2022. 

The updated SOP clearly reflects who is responsible for each patient within the ED.  

The  Department  medical  rota  has  been  changed  to  increase  the  number  of  senior  decision 

makers  present  within the  department  on  each  day.  As  a  result  the  number  of  middle-grade 

shifts has been increased from 9 to 11 shifts, daily. In addition, the number of consultants in 

the department has been increased by adding a second consultant shift from 15:00 to 22.00 

and  we  are  aiming  to have  2 consultants  in  ED from  08:00 to  22.00. This  will  allow  a  timely 

senior review of patients and will provide consultant ward rounds for EDU. 

2.  Review of the documentation for admittance to the EDU:  

The EDU was decommissioned in March 2020 in response to Covid 19. The area where EDU 

was located is currently being used as ED Major cubicles which are part of the ED footprint.  

When EDU is reinstated post COVID-19 it will have a different location and a new SOP will be 

created to reflect this and will take into account the specific risks raised within the PFD report. 

The  SOP  will  clearly  state  which  consultant  will  be  responsible  for  daily  ward  rounds  and 

patient ownership will be clearly stipulated. The EDU will not be re-commissioned until the new 

SOP is in place. 

2 

 
 
 
 
 
 
  
 
 
 
 
 3.  Confirmation of which consultant would be responsible for reviewing patients in the 

EDU:  

Please refer to point 2. 

4.  Whether the EDU is being permanently removed: 

Please refer to point 2. 

As the Coroner will note the Trust has taken the necessary steps to address concerns raised.  The 

Trust would like to offer assurance that the concerns have been actioned and appropriate measures 

put in place to avoid a similar incident happening again. 

Yours faithfully 

Medical Director 

3

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