Prevention of Future Deaths reports · 2021

William Buchanan

Regulation 28 report to prevent future deaths, reference 2021-0300, written 1 Sep 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report1 Sep 2021
Reference2021-0300
DeceasedWilliam Buchanan
CoronerDebbie Rookes
Coroner areaDorset
CategoryProduct related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

1 September 2021 

Our ref:  

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  Sajid Javid, Secretary of State for Health and 
Social Care 

1 CORONER 

I am Debbie S Rookes Assistant Coroner for Dorset for The County of Dorset 

2 CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

http://www.legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7 

http://www.legislation.gov.uk/uksi/2013/1629/part/7/made 

3 INVESTIGATION and INQUEST 

The Coroner's Office for the County of Dorset, Bournemouth Town Hall, Bournemouth, BH2 6DY 

 
 
 
 
 
 
 
 
 On 5 August 2020 I commenced an investigation into the death of William Buchanan. 

The investigation concluded at the end of the inquest on 1 September 2021. 

The conclusion of the inquest was Accident. The medical cause of death was: 

1a   Pneumonia 

1b  Left rib fractures 

1c 

II   Chronic Obstructive Pulmonary Disease, Ischaemic Heart Disease 

4 CIRCUMSTANCES OF THE DEATH 

William Buchanan decided to obtain a Leo mobility scooter under the Motability scheme. On 7 
July 2020, the store manager of Lifestyle and Mobility undertook a home assessment and 
completed the Suitability Questionnaire. In the morning on 20 July 2020, the mobility scooter 
was delivered to Mr Buchanan and the store manager completed a one to one handover. Later 
that afternoon, Mr Buchanan sustained multiple rib fractures when he had an unwitnessed 
incident involving his mobility scooter, the exact circumstances of which remain unknown, at his 
home address. He was conveyed to Poole Hospital. Despite treatment, he developed pneumonia 
and his condition deteriorated. Mr Buchanan died at Poole Hospital, Longfleet Road, Poole at 
19.45 on 27 July 2021. 
5 CORONER’S CONCERNS 

The Coroner's Office for the County of Dorset, Bournemouth Town Hall, Bournemouth, BH2 6DY 

 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 During the course of the inquest the evidence revealed matters giving rise to concern. In my  
opinion there is a risk that future deaths will occur unless action is taken. In the circumstances  it 
is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows:– 

(1) Lifestyle and Mobility completed a home assessment including a suitability questionnaire as 
Mr Buchanan was obtaining his scooter through the Motability scheme. If clients purchase a 
scooter privately, the company has a detailed questionnaire they complete which has been 
designed in conjunction with the British Healthcare Trades Association. However, I was very 
concerned to learn that elderly individuals can purchase mobility scooters online or in other 
stores without any assessment whatsoever being completed to assess their suitability or 
competence to use one. This gives rise to a concern that future deaths could occur if action is 
not taken. 

6 ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you Sajid Javid, 
Secretary of State for Health and Social Care, have the power to take such action. 

7 YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely  
by 27 October 2021. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed. 

8 COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested Persons 

Environmental Health Officer, BCP, and 
may find it useful or of interest. 

 I have also sent it to 
, Director of Lifestyle and Mobility, who 

, 

I am also under a duty to send the Chief Coroner a copy of your response. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. He  
may send a copy of this report to any person who he believes may find it useful or of interest.  
You may make representations to me, the coroner, at the time of your response, about the 
release or the publication of your response by the Chief Coroner. 

 9 

The Coroner's Office for the County of Dorset, Bournemouth Town Hall, Bournemouth, BH2 6DY 

 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 
      
 
 
 1 September 2021 

Signature 

Debbie S Rookes Assistant Coroner 

for The County of Dorset 

The Coroner's Office for the County of Dorset, Bournemouth Town Hall, Bournemouth, BH2 6DY

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Department for Beis (PDF)
• 

Department for 
Business,  Energy 
& Industrial Strategy 

Coroner Support Officer 
The  Coroner's Office for Dorset 
Bournemouth  Town  Hall 
Bournemouth 
BH2  6DY 

Dear 

, 

Paul Scully MP 
Parliamentary Under-Secretary of State 

Department for Business, Energy & Industrial 
Strategy
1 Victoria Street 
London
SW1H 0ET 

T 

E 

+44 (0) 20 7215 5000 

engulries@beis.gov.uk 

W  www.qov.uk 

21  March 2022

Thank you  for sending  me a copy of your Prevention  of Future Deaths  Report dated  9th  Febru­
ary  following  the  inquest  into  the  tragic  death  of William  Buchanan.  Please  accept  my  apolo­
gies  in  the  delay to  my  response . I am  responding  on  behalf of the  Government,  and  I would 
be  grateful  if you  could  pass  on  my  condolences  to  the  family  of Mr William  Buchanan,  if you 
have the opportunity to do so. 

While  it  appears  there  is  not a  product  fault/failure  in  this  circumstance,  I have  set  out  below 
the  product safety requirements which  are pertinent to the  issue you  raised. 

The  Government's top  priority  is to  keep  people  safe,  which  is  why goods sold  in  the  UK must 
meet some  of the  strictest safety  laws  in  the world.  We  have  in  place  a product safety  regime 
that  establishes  what  is  expected  of manufacturers  and  retailers  in  relation  to  the  products 
they make available on  the market. 

The  product safety  of mobility  scooters  falls  under the  Supply  of Machinery  (Safety)  Regula­
tions  2008 . The  regulations  place  obligations  on  manufacturers to  satisfy  the  essential  health 
and  safety  requirements  before products are placed  on  the  market and  they must also provide 
consumers with  the  necessary information  and  instructions to  operate the  product safely.  Both 
local  trading  standards  and  the  Health  and  Safety  Executive  enforce  the  provisions  of  the 
Supply  of Machinery  (Safety)  Regulations  2008  to  ensure  faulty  products  are  removed  from 
the  market. 

The  Consumer Protection  from  Unfair Trading  Regulations 2005 also  ensure that any market­
ing  literature that advertises or is supplied with the product should  not be misleading. 

Additional  support for those with  disabilities and/or the elderly  is  available through the  Depart­
ment for Transport supported  registered  charity,  Driving  Mobility.  The  charity  provides profes­
sional  information  and  assessment to  disabled  and  elderly  people allowing  them  to  gain  or re­
tain  their independence. 

I hope this  response  reassures you  that the  product safety regime already provides consumers 
with  an  appropriate  level  of  protection  against  unsafe  products  and  seeks  to  ensure  that 
consumers  have  the  information  they  need  to  operate/use  products  safely.  Due  to  the 
provisions already in  place  and  limited evidence we  have  it would  be  disproportionate to  place 
an  obligation on  individuals to  undertake an  assessment before purchasing  specific products.  I 

 
 therefore  propose  that  no  further  action  is  taken  in  response  to  the  issues  you  raise  in  your 
report. 

Yours sincerely, 

PAUL SCULLY MP 
Minister for Small  Business, Consumers & Labour Markets 
Minister for London

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