Prevention of Future Deaths reports · 2022

Pauline Keen

Regulation 28 report to prevent future deaths, reference 2022-0152, written 12 May 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report12 May 2022
Reference2022-0152
DeceasedPauline Keen
CoronerJoanne Andrews
Coroner areaNorth East Kent
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Mental Health related deaths · Other related deaths
Sourcejudiciary.uk record · original PDF
Responses publishednone published

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

1. 

2. 

, Chief Executive of Kent and Medway

NHS Social Care Partnership Trust

, Corporate Director - Adult Social Care and

Health Kent County Council 

1  CORONER 

I am Joanne Andrews, Area Coroner, for the coroner area of North East 
Kent 

2  CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and 
Justice Act 2009 and Regulations 28 and 29 of the Coroners 
(Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 6 May 2021 I commenced an investigation into the death of Pauline 
Keen, aged 72.  The investigation concluded at the end of the inquest on 
28 April 2022. The conclusion of the inquest was that Mrs Keen died from 
1(a) Multiorgan Failure (b) Sepsis (c) Bronchopneumonia 2. Depression, 
Hypertension, Atrial fibrillation, Asthma, Acetabular Fracture 

The jury recorded a narrative conclusion to the inquest as follows: 

Pauline Keen suffered a fall in her home in January 2021. This led to a 
series of events which ultimately led to her death on 24th April 2021. 
Following her fall, she was admitted to hospital where she developed the 
first signs of mental distress. Due to immobility, she was transferred to the 
Harrier Lodge Care Home on 26th February 2021. Due to a lack of 
general nursing beds, she was put in a dementia ward where she needed 
to go through a period of isolation. During this time, it was noted that her 
mental health continued to decline, but at first this was put down to 
settling in issues. Once the isolation period was over Pauline's mental 
state continued to decline and she started refusing food, fluid and 
medication. It was decided that she would need to be referred for 
admission in a mental health ward. The Clinical Nurse Specialist for Older 
People at Kent Community Health Care Trust was advised of this by the 
care home manager on 30th March. The case was referred to a 
consultant at KMPT and it was confirmed that she should be moved to a 
mental health unit. At the time of this assessment it was thought no 
appropriate beds were available, but due to declining physical health, she 

1 

 
  
  
 was transferred to A&E at QEQM on 17th April 2021 where her condition 
continued to deteriorate. 

4  

CIRCUMSTANCES OF THE DEATH 

Mrs Keen fell at home on 17 January 2021 in which she sustained an 
acetabular fracture. She attended hospital but was not admitted until 17 
February 2021. When she was medically fit for discharge, she was 
discharged to Harrier Lodge Care Home on 26 February 2021. During her 
admission to the hospital there were concerns about her mental health, 
but she was not seen by Kent and Medway Social Care Partnership Trust 
(‘KMPT’). 

After discharge to Harrier Lodge he mental health deteriorated and she 
was referred to KMPT for assessment. This referral was made on 30 
March 2021 and Mrs Keen was seen by a Trainee Doctor on 13 April 
2021 who determined that she needed assessment under the Mental 
Health Act. As such, Dr 
day and made a medical recommendation that Mrs Keen should be 
detained under the Mental Health Act. She notified the Approved Mental 
Health Practitioners Service at Kent County Council that Mrs Keen would 
need assessment and telephoned them to ask that she be seen.  

 from KMPT attended her on the following 

On 16 April 2021, an Approved Mental Health Practitioner, 
, 
was allocated Mrs Keen’s case but was not aware of this until 17 April 
2021. On 17 April 2021, 
Dr 
assessment. The outcome of the assessment was that Mrs Keen should 
be admitted. 

 (an independent section 12 doctor) to attend Mrs Keen for 

 made arrangements for himself and 

The evidence I heard was that 
 had been informed at some 
point that day that there was no bed available for Mrs Keen in the event 
that the assessment concluded that she should be admitted. He could not 
confirm who or when this conversation took place save to say that it 
would be his normal practice to contact the Bed Management 
Team/Patient Flow Team at KMPT before and after the assessment. He 
stated that the fact that his report noted that there was no bed 
demonstrated that the conversation(s) must have occurred as he would 
have no other way of obtaining that information. 
 stated in his 
evidence that the Bed Management Team/Patient Flow Team knew that 
Mrs Keen needed a bed and that he was not contacted at any time that a 
bed was available as he would have otherwise completed the application.  

The evidence from the Bed Management Team/Patient Flow Team at 
KMPT was that the obligation was on the AMHP after the assessment to 
contact them and advise them of the outcome and this was not done. The 
evidence was that there was a bed for Mrs Keen on 17 April 2021 and 
that the AMHP Shift Manager who attended the meeting on 17 April in the 
morning was aware of the intention that a bed would be available later 

2 

  
 that day. 
this. 

 was clear in his evidence that he was not aware of 

The evidence from the Manager of the Patient Flow Service at KMPT of 
which the Bed Management Team forms a part and the Head of the 
AMHP service at Kent County Council was that there was no written 
agreement in place as to who was responsible for communicating that a 
bed was still required for a patient between the two organisations. The 
evidence from 
required unless he communicated to KMPT to the contrary whereas 
KMPT considered it was the responsibility of the AMHP to contact them 
after an assessment to confirm the bed was required. The evidence from 
the AMHP service manager was that the process would change 
depending on who the Patient Flow Manager was on a particular day 
when this was out of hours or on a weekend.  

 was that he considered that a bed was 

The evidence was that there is now a protocol in place which sets this out 
but both organisation’s witnesses agreed that this needs to have the force 
of a policy which it does not. It was stated that both organisations intend 
that this should be translated into a formal policy so that this could be 
disseminated among the staff of both organisations, but this has not been 
started or completed. 

5  CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise 
to concern. In my opinion there is a risk that future deaths could occur 
unless action is taken. In the circumstances it is my statutory duty to 
report to you. 

The MATTERS OF CONCERN are as follows.  – 

(1) There is no policy in place between KMPT and Kent County Council 
AMHP service as to how the organisations communicate with one another 
to ensure that applications under the Mental Health Act are made as soon 
as reasonably practicable without delay to patients. 

6  ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I 
believe you and your organisations have the power to take such action.   

7  YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the 
date of this report, namely by 18 July 2022. I, the coroner, may extend 
the period.  

3 

  
  
  
 
 Your response must contain details of action taken or proposed to be 
taken, setting out the timetable for action. Otherwise you must explain 
why no action is proposed. 

8  COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following 
Interested Persons 

. 

I am also under a duty to send a copy of your response to the Chief 
Coroner and all interested persons who in my opinion should receive it.    

I may also send a copy of your response to any other person who I 
believe may find it useful or of interest.   

The Chief Coroner may publish either or both in a complete or redacted or 
summary form. He may send a copy of this report to any person who he 
believes may find it useful or of interest.   

You may make representations to me, the coroner, at the time of your 
response, about the release or the publication of your response.  

9 

12 May 2022 

4

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