Prevention of Future Deaths reports · 2022

Joan Richardson

Regulation 28 report to prevent future deaths, reference 2022-0205, written 1 Jul 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report1 Jul 2022
Reference2022-0205
DeceasedJoan Richardson
CoronerJulie Goulding
Coroner areaSefton St Helens & Knowsley
CategoryCommunity health care and emergency services related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28: REPORT TO PREVENT FUTURE DEATHS 

NOTE:  This form is to be used after an inquest. 

REGULATION 28 REPORT TO PREVENT DEATHS 

THIS REPORT IS BEING SENT TO: 

 Registered Manager (RM) Litch Care For action 

And the following for information/action as appropriate. 

Next of kin -
Care Quality Commission 

, second cousin. 

HM Chief Coroner HHJ T. Teague QC 

1  CORONER 

Julie Goulding 
HM Senior Coroner 
Sefton St Helens & Knowsley 

2  CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 29/06/2020 I concluded an investigation and Inquest touching upon the death of Joan 
RICHARDSON 07/08/1921- 18/05/2020. Joan died in Whiston Hospital Merseyside.  The 
conclusion of the inquest was that: 

Joan Richardson sadly died on 18/05/2020 at Whiston Hospital Merseyside. Joan was a frail 
98-year-old lady who had lived alone in supported accommodation. In April 2020 Joan’s
condition started to deteriorate, she was requiring more support with personal care, she
was not eating enough for her needs and she was also showing signs of confusion.

Joan had a DNAR in place and she was taken to hospital on 04/05/2020 due to concerns 
from her carers that she was becoming less responsive/her condition was deteriorating. On 
admission to hospital Joan was diagnosed with pneumonia, she had deep tissue wounds 
(grade 4) to her sacrum that were not infected, and she was also found to have a fractured 
neck of femur. 

On 07/05/2020 when Joan was clinically as stable as possible, she underwent surgery to 
her hip. Following surgery notwithstanding all appropriate care and treatment in hospital 
Joan’s condition continued to deteriorate culminating in her death. 

In summary/conclusion, on 23/04/2020 the warden from the accommodation complex 
called an ambulance such was her concern about Joan’s deterioration, however, the 
ambulance service determined Joan did not need to go to hospital but she did need help 
with personal care. The warden had shown great compassion towards Joan. 
On 24/04/2020 Joan was assessed as needing home care by the local authority (Adult 
Social Care) in a timely manner and care was provided until a care provider was able to 

Regulation 28 – After Inquest
Document Template Updated 30/07/2021 

 take over her care on 29/04/2020, 4 times per day. 

Joan was not seen up out of her bed after the bedtime visit on 30/04/2020 when she was 
noted by carer’s to have been in the kitchen.  After that Joan remained in bed and she 
presented as being unwell and she showed signs of being in pain when the provision of 
personal care was attempted which she generally refused. Carers were unable to change 
her regularly or to provide pressure area care or relief as was necessary for Joan who was 
frail, elderly, immobile and incontinent. 

Following her admission to hospital Joan received all appropriate care and treatment, 
however when at home, following the appointment of care providers  some care related 
documentation/care plan was not completed in a timely manner by the care provider in the 
four days that Joan was under their care as it should have been and the deterioration in 
Joan’s poor condition, the fact that she no longer got up from her bed, refusal to eat and 
have assistance with her care needs and stated that she did not feel well  should have been 
escalated as being of significant concern and  to have enabled additional/appropriate action 
to be taken but it was not and Joan did not receive care to her pressure areas, noting she 
was admitted to hospital with a grade 4 pressure ulcer to her sacrum. 

A carer did seek advice from a senior member of staff who visited Joan and subsequently 
an ambulance was called during the early morning visit 04/05/2020 when Joan was 
admitted to hospital. 

4  CIRCUMSTANCES OF THE DEATH 

Joan RICHARDSON had lived independently in sheltered housing. Her health began to 
deteriorate in April 2022 and on 29th  April 2020 Joan began to receive home care four times 
per day by a care provider known as Litch care. The sole Proprietor being 

 also known as 

. 

Joan was admitted to hospital on 4th  May 2020. 

5  CORONER’S CONCERNS 

During the course of the investigation my inquiries revealed matters giving rise to concern. 
In my opinion there is a risk that future deaths could occur unless action is taken.  In the 
circumstances it is my statutory duty to report to you. 

The Medical Cause of death was given as 
1a. Bronchopneumonia 
II Neck of femur Fracture (operated 07/05/20), frailty. 

Joan had lived independently, she had been mobile within her apartment until the evening 
visit on 30/04/2020 when she was in the kitchen, after that she was never seen out of bed 
again, she was refusing personal care and eating/drinking very little if anything, her 
condition was deteriorating, and she was telling care staff that she was in pain. Her food 
and drinks were being left (largely)untouched. 

The MATTERS OF CONCERN are as follows: 
(brief summary of matters of concern) 
Joan had only started to receive care at home four times per day from lunch time of 
29/04/2020, however when Joan failed to get up from her bed, refused food and fluids, 
complained of pain and generally started to deteriorate;-

1. The matter of Joan’s general deterioration was not escalated as it should have been

to her GP/District Nurse/Commissioning Social Services etc.

2. When Joan complained of pain -the matter was not escalated as it should have

been.

3. There was no comprehensive plan of care, risk assessment, pressure area care

Regulation 28 – After Inquest
Document Template Updated 30/07/2021 

 4.

plan/risk assessment, falls assessment and care plan put in place following 
assessment by Litch care services. The manager/proprietor 
Registered manager informed the court they were still in the process of doing risk 
assessment/s etc because Joan was only receiving their care for 4.5 days before 
she was admitted to hospital. 
Joan was admitted to hospital with Grade 4 pressure ulcers/tissue injuries to her
sacrum, but because Joan had refused much of the personal care offered to her and
she had remained largely immobile in bed the pressure sores/tissue injuries were
not documented, assessed or managed as they should have been nor was the
tissue viability nurse, GP, District nurse or social care team informed to enable
them to commence/prescribe appropriate treatment.

5. There were no records/daily log making any mention of skin integrity/breakdown
even though Joan was in bed, frail, immobile and incontinent in addition to which
because Joan was refusing care her incontinence pads were not being changed
regularly.

6. Training/education, support & supervision of care staff including the provision of

clear escalation procedures was inadequate. Noting care staff attended upon Joan
regularly as required.

6  ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have the 
power to take such action. 

An action plan must now be developed and produced, the  plan must show what action is 
required, how this will happen and how it will be audited and monitored. 

7  YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
by 19th  August 2022.  I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action.  Otherwise you must explain why no action is proposed. 

8  COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested 
Persons 

, second cousin, Care Quality Commission, and 

 (

), who may find it useful or of interest. 

I am also under a duty to send a copy of your response to the Chief Coroner and all 
interested persons who in my opinion should receive it. 

I may also send a copy of your response to any person who I believe may find it useful or 
of interest. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. 
He may send a copy of this report to any person who he believes may find it useful or of 
interest. 

You may make representations to me, the coroner, at the time of your response about the 
release or the publication of your response by the Chief Coroner. 

9  Dated: 01/07/2022 

Regulation 28 – After Inquest
Document Template Updated 30/07/2021 

 Julie GOULDING 
Senior Coroner for 
Sefton, St. Helens and Knowsley 

Regulation 28 – After Inquest
Document Template Updated 30/07/2021

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Litch Care Service (PDF)
LEARNING CULTURE 

INVOLVING OTHER 
WHEN MANAGING RISK 

MONITORING AND 
IMPROVING OUTCOMES 

MANAGEMENT AND 
SSTAINABILITY 

LEARNING 

ACTION PLAN 

We have a proactive and positive culture of safety 
based on openness and honesty, in which concerns 
about safety are listened to, safety events are 
investigated and reported thoroughly and lessons are 
learned to continually identify and embed good 
practice. 
We work with people to understand and manage risks 
by thinking holistically so that care meets their needs 
in a way that is safe and supportive and enables them 
to do the things that matter to them. 
We routinely monitor peoples care and treatment to 
continuously improve it.  We ensure that outcomes 
are positive and consistent, and that they meet both 
clinical expectations and the expectations of people 
themselves. 
We have clear responsibilities, roles, systems of 
accountability and good governance.  We use these 
to manage and deliver good quality, sustainable care, 
treatment and support.  We act on the best 
information about risk, performance and outcomes 
and share this securely with others when appropriate. 
We focus on continuous learning innovation and 
improvement across our organisation and the local 

This will be monitored monthly throughout team 
meetings and staff supervisions. 

This is seen and reflected throughout support plans 
using person centred care and regularly updated 
when changes occur, we make sure they are the 
centre of their care and treatment. 
We review all service user files monthly whilst also 
reviewing the support plans with the service user. 

This is monitored and regulated monthly throughout 
team meetings and also when incidents occur. 

This is monitored monthly and discussed through 
team meetings, this is also updated when policies 

 IMPROVEMENT 

system.  We encourage creative ways of delivering 
equality of experience, outcome and quality of life for 
people.  We actively contribute to safe, effective 
practice and research. 

and procedures change.

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