Prevention of Future Deaths reports · 2024

Mary Whitlock

Regulation 28 report to prevent future deaths, reference 2024-0692, written 17 Dec 2024. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report17 Dec 2024
Reference2024-0692
DeceasedMary Whitlock
CoronerSonia Hayes
Coroner areaEssex
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedMid and South Essex NHS Foundation Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS (1)

NOTE: This form is to be used after an inquest.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS

THIS REPORT IS BEING SENT TO:

1.  Chief Executive of Mid & South Essex NHS Trust

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CORONER

I am Sonia Hayes, Area Coroner, for the coroner area of Essex

CORONER’S LEGAL POWERS

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice
Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations
2013.

INVESTIGATION and INQUEST

On  1  September  2023  I  commenced  an  investigation  into  the  death  of  MARY
MARGARET  WHITLOCK,  AGE  84.  The  investigation  concluded  at  the  end  of
the  inquest  on  17  December  2024.  The  conclusion  of  the  inquest  was  Ia
Aspiration of food contents Ib Fracture of Cervical Vertebra and Dementia

Accident contributed to by neglect

CIRCUMSTANCES OF THE DEATH

Mary  Whitlock  died  at  Broomfield  Hospital  on  23  August  2023.  Mrs  Whitlock
sustained  a fracture of her cervical vertebra when she tripped at her care home
and  struck  her  head  against  the  wall  on  21  August  2023.  Mrs  Whitlock  was
conveyed to hospital with neck pain. CT scan of her head revealed no bleed or
infarct and Mrs Whitlock returned home that night; no imaging was completed of
the neck. Mrs Whitlock was in pain and could not swallow paracetamol the next
morning  and  was  readmitted  to  Broomfield  Hospital  where  further  scans
revealed cervical fractures at C1 and C2. Advice was that she was not suitable
for  surgical  intervention  and  was  for  conservative  treatment  with  a  collar  that
was  difficult  to  tolerate.  Broomfield  Hospital  did  not  provide  the  collar  clinically
recommended until 23 August 2023. Swallowing problems were a known risk for
Mrs Whitlock’s injury and there was no plan for managing oral intake. Concerns
about swallowing tablets and oral administration of analgesia were noted in the
medical  records  overnight  and not  handed  over  to  the day shift  or  reviewed  in
the  ward  round.  Mrs  Whitlock  suffered  aspiration  following  assisted  feeding  of

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 her  lunch  on  23  August  that  was  treated  with  suctioning  and  oxygen  with
improvement  in  her  condition.  Mrs  Whitlock  was  required  to  be  nil  by  mouth,
undergo  chest  x-ray,  a  Speech  and  Language  Team  assessment,  antibiotics
and  intravenous  fluids.  This  information  was  not  shared  with  all  the  ward  staff
due to staff shortages.  Mrs Whitlock was  fed some of her remaining lunch and
suffered  shortness  of  breath  and  oxygen  desaturation 
that  required  a
emergency  medical  call  at  approximately  13:00  hours  and  Mary  was  place  on
end-of-life care and died. Mrs Whitlock sustained a Fractured Cervical Vertebrae
with  Dementia  that  put  her  at  risk  of  aspiration.  and  she  was  fed  when
experiencing swallowing difficulties.

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CORONER’S CONCERNS

During  the  course  of  the  inquest  the  evidence  revealed  matters  giving  rise  to
concern. In my opinion there is a risk that future deaths will occur unless action
is taken. In the circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows.  –

(1)  Morphine  in  the  form  of  5mg  Oramorph  and  then  2.5mg  Intravenous

morphine  was  administered  for  a  patient  where  the  medication  record

noted  allergy  to  Tramadol,  Codeine  and  Buprenorphine.  Naloxone  was

required  to  reverse  the  effect.  Whilst  this  die  not  cause or  contribute  to

this  death  this  matter  was  not  part  of  the  Trust  review,  and  no

safeguarding was raised.

(2)  Evidence of clinical witnesses is that Notley Ward was (at the time of this

death) and remains understaffed despite escalation within Trust

(3)  No  Discharge  Summary  or  Safety  Netting  advice  was  provided  by  the

Trust to the care home for a patient with dementia  who was discharged

from  Accident  &  Emergency  at  night  where  she  had  undergone

investigations for traumatic head injury

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ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and I believe you
and your organisation have the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this
report, namely by 14 February 2025. I, the coroner, may extend the period.

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 Your  response  must  contain  details  of  action  taken  or  proposed  to  be  taken,
setting out the timetable for action. Otherwise, you must explain why no action is
proposed.

COPIES and PUBLICATION

I  have  sent  a  copy  of  my  report  to  the  Chief  Coroner  and  to  the  following
Interested Persons:

  Family
  Essex County Council

I have also sent it to Care Quality Commission who may find it useful or of
interest.

The  Chief  Coroner  may  publish  either  or  both  in  a  complete  or  redacted  or
summary  form.  He  may  send  a  copy  of  this  report  to  any  person  who  he
believes may find it useful or of interest. You may make representations to me,
the coroner, at the time of your response, about the release or the publication of
your response by the Chief Coroner.

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17 December 2024

HM Area Coroner for Essex Sonia Hayes

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Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Mid South Essex NHS Trust (PDF)
H.M Area Coroner 
Ms Sonia Hayes 
SEAX House 
Victoria Road South 
Chelmsford 
Essex 
CM1 1QH 

Our Ref: 

10 February 2025 

Dear Ms Hayes 

Regulation 28 Report to Prevent Future Deaths – Mary Margaret Whitlock 

I write further to your Regulation 28 Report to Prevent Future Deaths (PFDR) dated 17th 
December 2024, relating to the Inquest touching on the death of Mrs Whitlock. 

We have considered your concerns and set out our formal response to each matter using 
your numbering as follows. 

Matters of Concern 

1)  Morphine in the form of 5mg Oramorph and then 2.5mg Intravenous morphine 
was  administered  for  a  patient  where  the  medication  record  noted  allergy  to 
Tramadol, Codeine and Buprenorphine. Naloxone was  required to reverse the 
effect. Whilst this did not cause or contribute to this death this matter was not 
part of the Trust review, and no safeguarding was raised. 

I am advised by Emergency Department colleagues that a small dose of opiate was 
given to treat Mrs Whitlock’s pain, which was the likely source of her agitation.  

Mrs Whitlock had already received IV paracetamol therefore the options for  effective 
analgesia  were  unfortunately  very  limited.  The  options  were  liquid  ibuprofen,  IV 
Ketorolac  (available  in  theatres  only)  or  Diclofenac.  However,  these  options  would 
have taken time to arrange, administer and take effect in a patient that was agitated, 
distressed,  and  not  complying  with  immobilisation  therefore  increasing  the  risk  of 
further injury.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Clinical decision making at the time indicated the selection of IV opiate to deliver the 
faster  onset  of  analgesia  and  it’s  sedative  properties,  to  gain  rapid  control  of  the 
situation in a more timely manner. It was a calculated risk and  the possible need for 
naloxone  was  anticipated,  with  staff  being  briefed  to  watch  for  hypoventilation  and 
hypoxia. It was apparent that the patient was sensitive to the drugs listed as allergies 
because they either caused sedation or hallucinations. 

In  retrospect,  the  clinicians  consider  that  a  smaller  dose  than  2.5mg,  of  1mg 
increments  of  opiate  would  have  been  more  appropriate  given  her  noted  allergies. 
Learning  from  this  case  has  been  shared  with  Emergency  Department  colleagues 
accordingly for future practise.  

The choice of analgesia was not included as a term of reference for our review as it 
was within an acceptable range of clinical decision making, and a safeguarding was 
not triggered or indicated for this event. The use of opioid analgesia was made on a 
balance of risk basis and the risks of allergy were carefully managed.  

In Mrs Whitlock’s case, the correct action was taken as soon as a reaction to the opiate 
was identified and there was no causative effect for her care. 

2)  Evidence of clinical witnesses is that Notley Ward was (at the time of this death) 

and remains understaffed despite escalation within Trust.  

Our  Deputy  Director  of  Nursing  for  Broomfield  Hospital  has  reviewed  the  staffing 
position on Notley Ward and confirmed that we have recruited to all vacant Registered 
Nurse posts, and the ward is at full establishment with no current nursing vacancies. 

To  ensure  that  safe  staffing  levels  are  maintained  across  all  wards,  we  have 
implemented  a  daily  staffing  huddle  which  takes  place  at  08:15AM  Monday-Friday. 
The huddle  review the staffing position across the site and  senior colleagues make 
immediate redeployment/mitigation plans as required. At the weekend, we have a daily 
duty Matron on site to complete the same function. 

We  have  a  duty  Matron  on  site  weekdays  until  20:00PM  to  manage  any  staffing 
concerns  and  we  have  embedded  clear  escalation  processes  to  the  Director  and 
Deputy Director of Nursing who can approve requests to increase staffing by sourcing 
bank staff/ agency support. 

Funded  Staff  Rota  (FSR)  reviews  are  completed  on  every  inpatient  ward  and  our 
nursing establishments are altered to meet nursing acuity and safe nurse to patient 
ratios. The FSR’s are signed-off at Director of Nursing level.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 3)  No Discharge Summary or Safety Netting advice was provided by the Trust to 
the care home for a patient with dementia who was discharged from Accident & 
Emergency at night where she had undergone investigations for traumatic head 
injury. 

It is of course a fundamental requirement that discharge summaries are completed for 
all patients and I am disappointed to note that we did not meet our expected standard 
on this occasion.  

Following Mrs Whitlock’s experience, all our Emergency Medicine clinicians have been 
reminded of the requirement to complete a discharge summary to all patients in every 
case. We have highlighted the importance of these being available to patients who are 
not being discharged to their own home.  

Nursing colleagues have also been reminded to check that this has been completed 
prior to the patient leaving the department upon discharge.  

We  have  included  the  learning  from  Mrs  Whitlock’s  case  within  our  all-staff  patient 
safety  bulletin  for  January  2025  emphasising  the  importance  of  a  full  and  accurate 
discharge summary being completed at the point of discharge.  

We plan to monitor our performance with issuing discharge summaries within our 2025 
trust-wide corporate audit programme to assure ourselves with compliance and use 
the results to take action as appropriate. 

If I can assist further with these matters, please do not hesitate to contact me. 

Yours sincerely 

Chief Executive 
Mid and South Essex NHS Foundation Trust

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