Prevention of Future Deaths reports · 2014

Karen Peters

Regulation 28 report to prevent future deaths, reference 2014-0178, written 17 Apr 2014. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report17 Apr 2014
Reference2014-0178
DeceasedKaren Peters
CoronerAndrew Cox
Coroner areaPlymouth, Torbay & South Devon
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedRoyal Cornwall Hospitals NHS Trust
Sourcejudiciary.uk record · original PDF
Responses publishednone published

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS 

This report is made under paragraph 7, Schedule 5, of the 
Coroners and Justice Act 2009 and regulations 28 and 29 of the 
Coroners (Investigations) Regulations 2013. 

Recipients 

This report is being set to: 

  Mrs L Boswell, Chief Executive, Royal Cornwall Hospitals NHS Trust, 

Bedruthan House, Truro, Cornwall, TR1 3LJ 

 

 – the parents of Karen Peters 

Coroner 

I  am  ANDREW  JAMES  COX  Assistant  Coroner  for  the  area  of  Plymouth, 
Torbay and South Devon. 

Coroner’s legal powers 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice 
Act  2009  and  regulations  28  and  29  of  the  Coroners  (Investigations) 
Regulations 2013. 

Investigation and Inquest 

On 9 April 2013 I commenced an investigation into the death of Karen Lesley 
Peters, then aged 49.  The investigation concluded at the end of the inquest 
on 14 – 16 April 2014 inclusive.  

The cause of death was found to be: 

1a 
1b 

Subdural and Subarachnoid Haemorrhage, Cerebral Contusion 
Fall 

1

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The conclusion of the inquest was that Karen died from the effects of a head 
injury  sustained  in  a  fall.    There  was  a  failure  to  provide  appropriate  nursing 
care and timely medical intervention.   

Circumstances of death 

Karen Peters suffered a fall and head injury in Royal Cornwall Hospitals Trust 
at  14:00  on  28  March  2013.    She  was  placed  on  hourly  neurological 
observations  with  medical  guidance  to  obtain  a  CT  Scan  in  the  event  of 
reduced levels of consciousness.  At 20:00 her GCS was reported at 14.  At 
midnight  there  was  a  further  reduction  in  GCS  to  13.    At  22:00  or  sometime 
thereafter  she  was  administered  Dalteparin,  an  anticoagulant.    This  was 
contra-indicated and is likely to have made the bleeding worse.  At 06:00 on 
29  March  Karen  was  found  unresponsive  and  at  06.15  her  GCS  was 
assessed at 6.  She underwent a CT Scan which confirmed an acute subdural 
haemorrhage. 
the 
Neurosurgical  team  at  Derriford  Hospital  in  Plymouth.    There  were  delays  in 
the  transfer.  It  took  5  ¾  hours  to  complete.    By  the  time  Karen  arrived  at 
Derriford Hospital her neurological status had deteriorated further and nothing 
could be done for her.  She died later that day at 18:30. 

  Arrangements  were  made 

transfer  Karen 

to 

to 

Coroner’s concerns 

During the course of the inquest the evidence revealed matters giving rise to 
concern.  In  my  opinion  there  is  a  risk  that  future  deaths  will  occur  unless 
action is taken. In the circumstances it is my statutory duty to report to you. 

The  matters  of  concern  fall  into  two  broad  areas,  namely  Nursing  and 
Medical.  I am quite content for you to pass this letter to 
 (who 
gave  evidence  at  the  Inquest)  to  deal  with  Nursing  matters  and  equally,  it  is 
appropriate  for  you  to  ask  the  Medical  Director  to  deal  with  the  following 
Medical issues.  I have seen, however, your letter to the family of 5 December 
last year and I am aware of the personal interest you have taken in this death 
which is the reason this correspondence is addressed to you. 

Nursing Matters 

In his review 

found four areas of concern. 

1.  Staffing levels in MAU as a whole; 
2.  Deployment of Agency Staff; 
3.  The quality of handover between Nurses; 
4.  The quality and accuracy of Neurological observations, in this instance, 

done by measurement of GCS. 

I endorsed these findings and will  deal with each of these matters in turn. 

2

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 1.  Staffing Levels 

  was  able  to  tell  me  at  Inquest  that  additional  nursing  and 
healthcare resources have been allocated to the Medical Admissions Unit.  
There are no further steps for you to take. 

2.  Deployment of Agency Staff. 

On the night of 28 March 2013, Nurse A from Plan B  Nursing Agency had 
been  asked  to  provide  cover.    She  started  her  Night  Shift  working  in  the 
back area of A & E.  A Sister in that department was then contacted by the 
Site  Co-ordinator  and,  as  a  consequence,  Nurse  A  was  then  moved  to 
cover a Bay in MAU.  Subsequently, another nurse within MAU became ill 
and  had  to  go  home.    Nurse  A  was  then  additionally  asked  to  look  after 
that  further  Bay.    At  23:15  hours  Karen  was  then  moved  into  one  of  the 
Bays for which Nurse A was responsible. 

My  concern  is  whether  it  is  appropriate  to  put  Agency  Nurses  in  such 
demanding  positions  ahead  of  nurses  already  employed  by  RCHT.    I 
would welcome your thoughts on this and whether any changes to practice 
have or will be implemented as a consequence. 

3.   The quality of handover information 

I heard from two nurses, Nurse A and Nurse P.  There was a clear conflict 
in their respective evidence as to what information was conveyed between 
them at handover.  In particular, there was conflict as to whether Nurse A 
was  advised  of  Karen’s  earlier  fall  and  the  need  for  hourly  neurological 
observations. 

  explained  at  Inquest  that  he  had  now  directed  that  all 
nursing  handovers  must  be  undertaken  by  reference  to  the  Nursing 
Record.    One  of  my  concerns  arising  out  of  this  was  that  there  was  no 
entry in the Nursing record advising of the need for the patient to undergo 
a CT Scan if there was a drop in recorded levels of consciousness.  That 
note was only to be found in the medical records and neither Nurse A nor 
 explained to me that there will 
Nurse P considered these.  
be  an  ongoing  audit  in  relation  to  the  quality  and  accuracy  of  nursing 
handovers.    I  would  be  pleased  to  learn  from  you  the  outcome  of  that 
audit. 

4.   Measuring and Recording GCS 

After her fall at 14:00 hours an entry was made in the medical record that 
Karen was to have a CT scan in the event that her levels of consciousness 
fell.  At 20:00 hours Nurse P noted a 1 point reduction to 14.  At midnight a 
further  set  of  observations  (performed  by  an  unidentified  nurse)  noted  a 
further reduction to 13.  On neither occasion was Karen sent for a CT scan 
nor was her treatment otherwise escalated. 

3

 
 
 
 
 
 
 
 
 
 
 
  accepted at Inquest the need for continued education and 
training.    I  would  be  pleased  to  hear  from  you  of  the  outcome  in  this  
regard. 

Medical Matters 

1.  Following  Karen’s  fall  at  14:00  hours,  the  medical  staff  should  have 
directed  that  Karen  was  not  to  receive  any  further  anticoagulation 
medication  until  staff  were  satisfied  that  her  neurological  status  was 
stable.  The entry in the notes failed to do this. 

  a  Consultant  Neuro-Surgeon  from  Derriford, 
At  Inquest, 
indicated  that  the  administration  of  anticoagulation  treatment  to  a 
patient  under  observation  for  a  possible  neurological  injury  was 
absolutely contra-indicated. 

Would  you  please  let  me  know  how  you  propose  to  ensure  a  similar 
oversight will not happen again in the future. 

2.  At  06.15  hours  on  29  March,  Karen  was  found  to  have  a  GCS  of  6.  
She was sent for an immediate CT Scan and this was completed within 
45 minutes, which I found to be commendable. 

I heard evidence, however, from a 
 who was the F1 doctor 
who took Karen to the CT scanner.  He told me that no airway support 
was available to him at that time.  He felt exposed and it was plain that 
Karen was similarly exposed.  Fortunately, there were no complications 
during  the  course  of  the  Scan,  but  it  is  easy  to  see  that  in  similar 
circumstances, a problem could develop that the Junior doctor looking 
after the patient would be unable to resolve. 

I  would  be  grateful  if  you  could  let  me  have  your  thoughts  as  to  how 
you propose to address this difficulty. 

3.  Transfer of time critical patients 

  at  Inquest  who  had  been  tasked  to 
I  heard  from 
conduct  a  review  of  out  of  Hospital  transfer  from  RCHT.    On  this 
occasion he found two factors that delayed the team: 

(a)  Equipment  was  stored  in  a  general  cupboard  and  it  took  time  to 

identify the right leads and other apparatus that was required; 

(b) Karen  was  intubated  and  ventilated  in  Theatre  which  threw  off  the 
relevant staff as they were not accustomed to dealing with patients 
in this way. 

 that since this incident, all of the transfer 
I heard from 
equipment  has  been  replaced.    There  is  no  further  action  for  you  to 
take in this regard. 

4

 
 
 
 
 
 
 
 
 
 
 
 
 
 I  also  heard  that,  where  possible,  patients  will  now  be  prepared  for 
transfer  in  the  Emergency  Department.    I  would  like  to  know  whether 
that  is,  in  fact,  working.    Over the  past  year,  how  many  patients  have 
been prepared for time critical out of Hospital transfer other than in the 
Emergency  Department?    Why  has  this  occurred  and  what  can  be 
done to address the issue? 

I also heard evidence from Paramedics who attended to carry out the 
transfer.    They  were  unaware  that  RCHT  had  replaced  its  transfer 
equipment.    It  seemed  to  be  that  the  efficacy  of  transfers  could  be 
improved  if  the  service  between  Hospital  Clinicians  and  Paramedics 
could  be  better  joined  up.    Are  any  joint  drills  run?    Is  it  known  for 
certain  that  the  new  transfer  equipment  (attached  to  a  specific 
stretcher)  will  fit  in  all  of  the  ambulances  available  to  South  West 
Ambulance Trust?  Is there a need for a particular type of Ambulance 
to be identified at the time that the doctor calls an ambulance? 

Action should be taken 

In  my  opinion  action  should  be  taken  to  prevent  future  deaths  and  I  believe 
you and/or your organisation have the power to take such action.  

Your response 

You are under a duty to respond to this report within 56 days of the date of 
this report, namely by 12 June 2014. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, 
setting out the timetable for action. Otherwise you must explain why no action 
is proposed. 

Copies and publication 

I have sent a copy of my report to the Chief Coroner and 

I am also under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or 
summary form. He may send a copy of this report to any person who he 
believes may find it useful or of interest. You may make representations to 
me, the coroner, at the time of your response, about the release or the 
publication of your response by the Chief Coroner. 

A J COX 
Assistant Coroner  
Plymouth Torbay and South Devon area 

Date 

5

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