Prevention of Future Deaths reports · 2014

Courtney Mills

Regulation 28 report to prevent future deaths, reference 2014-0224, written 12 May 2014. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report12 May 2014
Reference2014-0224
DeceasedCourtney Mills
CoronerDavid Horsley
Coroner areaPortsmouth & South East Hampshire
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedPortsmouth Hospitals University NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published2

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

ANNEX A

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS (1)

NOTE: This form is to be used after an inquest.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS
THIS REPORT IS BEING SENT TO:
1. The Chief Executive, Portsmouth Hospitals NHS Trust

2. The Practice Manager, Waterside Medical Centre, Mumby Road, Gosport,
PO12 1BA

1 | CORONER

| am David Clark Horsley, senior coroner for the coroner area of Portsmouth and South
East Hampshire.

2 | CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

3 | INVESTIGATION and INQUEST

Ons" May 2013 | commenced an investigation into the death of Courtney Jordan Mills,
aged 11 years. The investigation concluded at the end of the inquest on 24" March
2014. The conclusion of the inquest was Medical Cause of Death: Acute
Bronchopneumonia in a child with Sleep Apnoea and Cerebral Palsy. Coroner's
Conclusion as to the death: Death due to Natural Causes.

4 | CIRCUMSTANCES OF THE DEATH

Courtney was found unresponsive in bed at her home on 19" April 2013. She was taken
to Queen Alexandra Hospital, Portsmouth where she was pronounced deceased at
09.45 hours that day.

5 | CORONER’S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In
my opinion there is a risk that future deaths will occur unless action is taken. In the
circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows. —

| was told that (quote):

"Courtney was on a quantity of different medication for her conditions one of which is
“Clonodine”. Her parents reported that they had been having problems getting the
correct prescriptions for this from the GP surgery (written as tablets instead of solution,
wrong dosage etc) and this caused problems. This drug cannot just be stopped as the
patient suffers from withdrawal symptoms and has to be weaned off gradually. The drug
was ordered in by the Pharmacist and could take 5 days to get in so the prescription was
always requested in advance of when it was required. Courtney's supply was running
low and a prescription was collected by mother and taken to the pharmacy. She returned
a few days later she was told that the prescription had been written wrongly and had

been returned to the GP and she should have been called by them. Neither parent had
received a call. Mother attended the surgery and was told that the prescription could not
be done until they had spoken to Courtney's consultant at SCH aa or they
would be called when done. No calls received. Courtney's last dose of this medication
was due to be given on Thursday morning and father continued to contact the GP
surgery on Wednesday but was told it was not ready, he called again on Thursday to an
answering machine stating the practice was closed for a training day. He was due to go
into the surgery this morning to discuss the matter with the GPs."

| was also told that Clonodine could be obtained from the pharmacy at Queen Alexandra
Hospital for patients under the care of a consultant - as was Courtney. There had been a
history of delay in her obtaining this medication due to communication difficulties
between the hospital and her GP surgery. | believe such a problem could put other
children's lives at risk in similar circumstances.

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe your
organisation has the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report,
namely by 7" July 2014. |, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out
the timetable for action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner, to Courtney's parents and to the
LOCAL SAFEGUARDING BOARD (where the deceased was under 18).
| am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary
form. He may send a copy of this report to any person who he believes may find it useful
or of interest. You may make representations to me, the coroner, at the time of your
response, about the release or the publicatio sponse by the Chief Coroner.

12™ May 2014

Responses

2 responses published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Portsmouth Hospitals NHS Trust (PDF)
Portsmouth Hospitals INHS

NHS Trust

Trust Headquarters
F Level, Queen Alexandra Hospital
Ursula Ward MSc MA Southwick Hill Road

Chief Executive Cosham
PORTSMOUTH, PO6 3LY

PRIVATE & CONFIDENTIAL
23 June 2014

Mr D C Horsley

Senior Coroner for Portsmouth & South East Hampshire
Coroner's Office

Room T20

The Guildhall

Guildhall Square

Portsmouth

PO1 2AB

Our ref: UW/SS/Q67/13
(Please quote our ref in all correspondence)

Dear Mr Horsley

Courtney Jordan Mills — 1063/13 (DOB 12/06/2002 - DOD 19/04/2013

| refer to your letter with which you enclosed a Regulation 28 Report dated 12 May 2014. | note
that this report was also sent to the Practice Manager of the Waterside Medical Centre in Gosport.

As you will of course recall nn Consultant Paediatrician, gave evidence at the Inquest
and | have therefore sought his input into this response as well as from our Pharmacy Department.

The report states that there had been a history of delay in Courtney obtaining her medication
(Clonidine) due to communication difficulties between the hospital and the GP surgery and you
have asked that action be taken to prevent future deaths.

| understand from | that the Clonidine was not in fact prescribed by Portsmouth Hospitals
NHS Trust and our Pharmacy Department have also confirmed that we have no evidence to
suggest that Queen Alexandra Hospital were approached for a supply of the drug, although had we
been approached, we would have supplied it. In past situations like these, where community
pharmacists have had trouble getting hold of non-routine medicines, the patient's family have
contacted our Children’s Assessment Unit (CAU) who have arranged for it to be prescribed by a
doctor here and then we have dispensed it from the QAH pharmacy. This is a situation that we are
used to and we would have done this in this case. However, had CAU been asked, they may have
had a problem verifying the usual dosage, in which case we would have had to contact
Southampton prior to writing the prescription.

- 2-

| am aware that maintaining correct medication when patients leave hospital is a significant
problem across the NHS as it involves co-ordination between hospitals, GP practices, pharmacy
and patients themselves, often with an important medication change made as a result of acute
illness. While doctors clearly share responsibility for this, Pharmacists may be best placed to
ensure safe processes around this. In the first instance, and if you feel that this issue needs to be
considered on a national level, | would suggest that the Royal Pharmaceutical Society may be the
best body to contact.

In the circumstances, | should be grateful if you could confirm that this response is sufficient and
that you do not require Portsmouth Hospitals NHS Trust to take any further steps in respect of your
report.

With best wishes

Yours sincerely

Ursula Ward MSc MA
Chief Executive
Response from Waterside Medical Centre (PDF)
WATERSIDE MEDICAL CENTRE
Mumby Road

Gosport

PO12 1BA

“eres |

www.watersidemedicalcentre.nhs.uk

RECEIVED
27 JUN 2014
BY H.M CORONER

Our ref: CB/mlo

23rd June 2014

Mr David Horsley

Senior Coroner for Portsmouth and SE Hants
Coroner’s Office Room T20

The Guildhall

Guildhall Square

PORTSMOUTH

PO1 2AB

Dear Mr Horsley

Re: Miss Courtney Mills, DoB 12/06/2002
42 Forton Road, Gosport, Hants, PO12 4TH

We received your letter on 13.5.2014 regarding a Regulation 28 Report on Courtney Jordan Mills.

An inquest had been held on 24.3,2014 into the death of Courtney Mills and | believe that copies of computer
records of Courtney’s GP notes were sent to you on 28.10.2013.

Courtney's registered GP wos who attended the j t that time provided information
about matters of concern listed on Section 5 of Regulation 28] has now left the Practice and is
currently having a year of adoption leave.

My involvement was as follows:

Friday 15" March 2013: | received a telephone call from the pharmacist regarding a prescription for Clonidine
tablets which had been issued two days earlier b

P| notes from the 13™ March when she was doing that prescription state, “Medication requested.
New meds from hospital so script done”.

| assume from this tha 3 done the prescription based on the hospital’s recommendation
although | cannot find a hospital discharge letter from that time in Courtney’s notes.

The pharmacist was querying the prescription as Courtney had been on Clonidine liquid in hospital and mum
had told her that Courtney could not swallow Clonidine tablets. The pharmacist was concerned as she was
unable to get Clonidine liquid immediately as it is available only as a special order and would take five days or
So to arrive.

Courtney had completely run out of her Clonidine liquid and it was Friday afternoon, so the options were very
limited.

| rang the paediatrician on call at Southampton General Hospital, as had come into the surgery late
on Friday afternoon to try and resolve this. The paediatrician on call discussed Courtney with Courtney's
consultant at Southampton General and they decided that it was not ideal to crush the tablets, and they
suggested instead increasing her Chloral Hydrate solution instead of having the Clonidine.

They were due to see Courtney on the following Monday so they planned to give Clonidine liquid from the
hospital pharmacy at that appointment. They also suggested that could go across to Southampton
to get a new supply from them straightaway but she was unable to get to Southampton to do this.

| was next involved on the 12" April 2013 — also a Friday. | had come to the surgery that afternoon,
again needing a prescription of Clonidine solution. Mum said that she had a new discharge letter from
Southampton Hospital which she had not yet dropped into the surgery but she said that it instructed that
Courtney should take an increased dose of Clonidine solution.

At that point EEE told me that they had enough Clonidine solution to last for another week and when we”
contacted the pharmacy they again said that it would take at least a week to get this medication. At that time
mum said she would ask at the hospital appointment at the end of the month whether any sort of patches
could be used instead of Clonidine solution. | supplied a handwritten prescription for a thirty days supply of
Clonidine oral solution. This product is not available on the computer formulary as it is a special order and has
to be specially ordered in by the pharmacy.

Because of the difficulties in obtaining Clonidine solution ED wrote ro the consultant

paediatric neurologist in Southampton, on 15.04.2013 to ask for some clarification about the medication, and
to explain the difficulties we were having obtaining the medication in the community.

BR then spoke to on one on 18.04.2013 regarding the Clonidine prescription. They
discussed the transdermal option but felt there were medico-legal issues as it was off licence.

felt that it was more appropriate that Southampton carried on supplying the medication and explained
the difficulties tol these being that there was a week’s delay, minimum, in sourcing Clonidine
solution in the community and it was also impossible to issue it via the computer.

P| said that she would discuss the matter further with the hospital pharmacy.

I can completely understand how frustrating this has been. It may not have been obvious how much hard
work had gone on behind the scenes to try and obtain and find an answer to the problem of getting Clonidine
solution. It was always readily available at Southampton hospital pharmacy but was never easily available in
the community.

| would respectfully suggest that the delay in obtaining the medication was not due to communication
difficulties between ourselves and the hospital. | believe that it was because the medication simply was not
available in the community except with a week’s notice to the pharmacy.

The GP’s at Waterside Surgery have spent some considerable time trying to sort this out with the pharmacies
and with Southampton. We have clearly documented in Courtney's notes the many occasions on which this
has happened.

Yours sincerely

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