Prevention of Future Deaths reports · 2023

Chantelle Reed

Regulation 28 report to prevent future deaths, reference 2023-0349, written 21 Sep 2023. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report21 Sep 2023
Reference2023-0349
DeceasedChantelle Reed
CoronerSamantha Goward
Coroner areaCambridgeshire and Peterborough
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Sourcejudiciary.uk record · original PDF
Responses published2

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

1.  The Royal College of Emergency Medicine 
2.  The Royal College of Radiologists 
3.  NHS England 

1. 

CORONER 

I am Samantha Goward, Assistant Coroner for the coroner area of Cambridgeshire 
and Peterborough. 

2. 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 
2009 and Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
Coroners and Justice Act 2009 (legislation.gov.uk) 
The Coroners (Investigations) Regulations 2013 (legislation.gov.uk) 

3. 

INVESTIGATION and INQUEST 

On  14  January  2021  an  investigation  into  the  death  of  Chantelle  Reed  was 
commenced.  Chantelle died on 29 October 2020.  The investigation concluded at 
the end of the inquest on 6 September 2023. The conclusion of the inquest was: 

Medical Cause of Death: 

1a. Haemopericardium 

1b. Type A aortic dissection 

Conclusion –  Natural causes, namely an undiagnosed acute aortic dissection, a 
rare condition, even more so in light of Chantelle’s age and lack of relevant 
medical history. 

4. 

CIRCUMSTANCES OF THE DEATH 

 1.  Chantelle Reed was a 33 year old lady who had no history of any significant 
medial conditions. 

2.  On 27 October 2020 Chantelle began to experience back and neck pain and 
feeling of breathlessness.  She described the pain as worse than contractions. 
The pain was sufficient that she felt unable to drive and she was driven to the 
Emergency Department at Peterborough City Hospital. 

3.  On arrival Chantelle described having throat spasms/back pain.  When she 
was seen by a doctor she advised that her symptoms had resolved and indicated 
a desire to leave as she did not wish to waste the department’s time.  At that 
time she did not advise of any chest pain or breathlessness.  Chantelle also 
advised she had experienced similar back spasms before following an epidural. 

The doctor did however complete a physical assessment and arrange for 

4. 
blood tests to be performed.  Based on the findings at that time, a working 
diagnosis of musculoskeletal pain was made and Chantelle was discharged with 
a prescription for diazepam. 

5.  Chantelle did not have any medical history that would cause concern for 
this condition.  Given her age and presentation, I heard expert evidence that 
“acute thoracic aortic dissection in these circumstances in a young woman to be 
highly unusual making it so rare that it would not be considered a differential 
diagnosis without strong clinical evidence”. 

6.  While the expert gave evidence that on 27 October, the abrupt onset of 
central chest pain radiating to back and throat was consistent with a dissection, 
he stated that Chantelle had a normal ECG, completely normal physical 
observation, no abnormality on examination and normal blood tests.  He 
therefore stated this would reassure a responsible emergency physician and it 
was therefore reasonable, without the benefit of hindsight, to discharge her at 
that time. 

7.  Overnight on 28 October Chantelle became breathless and developed 
chest pain and in the early hours of 29 October, after a 111 call, an ambulance 
was called and Chantelle was taken again to hospital arriving at around 0450 
hours.  She was complaining of sudden onset chest pain, which was worse on 
inspiration, vomiting and fever. 
8. 
the length of the delay was not one outside the realm of the usual wait 
nationwide, particularly in the context of the covid pandemic. 

There was a delay in Chantelle seeing a doctor after she was triaged, but 

9.  Various tests were carried out following assessment and she was managed 
for suspected pulmonary embolism (PE).  A chest x-ray was performed and 
reviewed by the ED clinician and no concerns were noted.  A CT pulmonary 

 Angiogram (CTPA) and echocardiogram were requested, but this was later 
overruled by a Medical Consultant.  We heard evidence from that Consultant 
who felt that Chantelle did not have a PE and likely had an infection and 
provided antibiotics and indicated she was fit for discharge.  Chantelle was 
moved to the ambulatory majors area of ED when she was noted to be 
unconscious by another patient who alerted staff.  She was rushed to the 
resuscitation room, but sadly did not survive. 

10.  I heard expert evidence that when Chantelle represented to the ED on 29 
October, based upon what was known at that time, and Chantelle’s 
presentation, the suspicion of a PE was reasonable, as was starting treatment 
for this with anticoagulants in accordance with national guidance, while 
awaiting the scan results. However, his evidence was that it was not 
appropriate to decide not to carry out the further investigations requested by 
the ED Registrar.  The expert’s evidence was that Chantelle’s presentation did 
not fit fully fit with infection, although this should have remained as a 
differential diagnosis.  She should therefore have been admitted and given the 
antibiotics as an inpatient, where she could be monitored due to the ongoing 
tachycardia and the raised troponin t, so that the nature of any infection could 
be established to ensure she was on the correct antibiotics, and also the 
investigations to confirm or rule out a PE could be undertaken. 

11.  I am mindful that the investigations ordered were not to consider aortic 
dissection, and the expert was not critical of this, but that the CTPA if 
undertaken could have shown the dissection as an incidental finding and this 
was also agreed by an expert Cardio Thoracic Surgeon. 

12.  Further, the chest x-ray undertaken on 29 October was subsequently 
reported as abnormal.  The ED expert was not critical of the fact that the ED 
clinicians did not correctly interpret this and advised that the subtle signs may 
have been missed by them, especially as it is only with the benefit of hindsight 
that signs of a dissection would be specifically considered.  They were however 
spotted by the reporting Radiologist, but sadly they did not review and report 
until after Chantelle’s death and the evidence was that this is nationally not an 
unusual timescale for such a report.  Had the chest x-ray been reported by a 
Radiologist sooner, the diagnosis would have been made sooner. 

5. 

CORONER’S CONCERNS 

During  the  course  of  the  inquest  the  evidence  revealed  matters  giving  rise  to 
concern. In my opinion there is a risk that future deaths could occur unless action 
is taken. In the circumstances it is my statutory duty to report to you. 

 The MATTERS OF CONCERN ARE: 

1.  The evidence of the independent expert in Emergency Medicine, was that “the 
feature  of  central  chest  pain  that  radiates  to  the  throat  and  jaw  stands  out  as 
important and deserving attention in guidance to raise the profile of acute aortic 
dissection.  Emergency physicians know that chest pain radiating to the neck and 
jaw may indicate acute coronary syndrome, but rarely appreciate this also raises 
the prospect of acute aortic pain. The latter is known amongst cardiologists and 
cardiac surgeons but it not widely known in acute medicine.  I consider there is 
scope  for  those  responsible  for  compiling  guidelines  to  consider  including  this 
symptom  to  raise  the  profile  of  possible  aortic  dissection  further”.  The  expert 
felt  that  this  would  assist  in  cases  such  as  Chantelle’s  where  the  presentation 
did not have many of the usual ‘red flag’ symptoms. 

2. The  evidence  also  indicated  that  the  timescale  for  a  Radiologist  to  review  the 
chest x-ray (2 days) was not unusual and that often the timescale is longer and 
this  is  due  to  a  national  shortage  of  Radiologists.  The  concern  is  that,  to  a 
trained  Radiologist,  the  possibility  of  an  aortic  dissection  was  immediately 
recognised, but the review did not take place until after Chantelle had died.  In 
an emergency situation such as this one, this delay represents on ongoing risk of 
future deaths. 

6. 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you 
have the power to take such action. 

7. 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this 
report, namely by 16 November 2023.  I, the Coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, 
setting out the timetable for action. Otherwise, you must explain why no action is 
proposed. 

8. 

COPIES and PUBLICATION 

 I have sent a copy of my report to the Chief Coroner and to the following 
Interested Persons: 

1.  Chantelle’s family 
2.  North West Anglia NHS Foundation Trust (Peterborough City Hospital) 

I have also sent it to the following who may find it useful or of interest. 

3.  Secretary of State for Health 
4.  HSIB 
5.  Aortic Dissection Awareness UK & Ireland 
6.  Heart Research UK (‘think aorta’ campaign) 

I am also under a duty to send a copy of your response to the Chief Coroner and all 
interested persons who in my opinion should receive it. 

I may also send a copy of your response to any other person who I believe may 
find it useful or of interest. 

The Chief Coroner may publish either or both in a complete or redacted or 
summary form. He may send a copy of this report to any person who he believes 
may find it useful or of interest. 

You may make representations to me, the coroner, at the time of your response, 
about the release or the publication of your response. 

Dated 21/09/2023 

Signed: 

Samantha GOWARD, Assistant Coroner for Cambridgeshire and Peterborough

Responses

2 responses published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from NHS England (PDF)
Samantha Goward 
Cambridgeshire & Peterborough Coroner’s Service 
Lawrence Court  
Princes Street 
Huntington 
PE29 3PA 

National Medical Director  
NHS England  
Wellington House 
133-155 Waterloo Road  
London 
SE1 8UG 

16 November 2023  

Dear Coroner, 

Re: Regulation 28 Report to Prevent Future Deaths – Chantelle Reed who died 
on 29 October 2020.  

Thank  you  for  your  Report  to  Prevent  Future  Deaths  (hereafter  “Report”)  dated  21 
September 2023 concerning the death of Chantelle on 29 October 2020. In advance 
of responding to the specific concerns raised in your Report, I would like to express 
my deep condolences to Chantelle’s family and loved ones. NHS England are keen to 
assure the family and the coroner that the concerns raised about Chantelle’s care have 
been listened to and reflected upon.  

In  your  Report,  you  raise  the  concern  that  there  was  a  lack  of  awareness  of  aortic 
dissection  amongst  Urgent  &  Emergency  Care  (UEC)  and  acute  medicine  health 
professionals.  

In recent years, significant work has been undertaken to raise awareness within acute 
care settings of the indicators of acute aortic dissection, following recommendations 
made by the Healthcare Safety Investigations Branch (HSIB) in January 2020 on the 
culmination of an investigation into delayed recognition of acute aortic dissection and 
an acknowledgement that there have been challenges in frontline staff diagnosis and 
treatment of acute aortic dissection. This included the Manchester Triage International 
Reference Group updating the Manchester Triage System (MTS) in 2020 to include 
‘aortic pain’ as a discriminator for chest pain and to raise awareness of acute aortic 
dissection as a potential cause. The MTS is a clinical risk management tool commonly 
used in Emergency Departments to enable clinicians to safely manage patient flow, 
by assigning a clinical priority to patients based on presenting signs and symptoms to 
ensure life threatening injuries and illnesses are identified.  

In  November  2021,  the  Royal  College  of  Radiologists  and  the  Royal  College  of 
Emergency Medicine (RCEM) published their guidance on the diagnosis of thoracic 
aortic  dissection  within  emergency  departments  on  their  respective  websites: 
Diagnosis_of_Thoracic_Aortic_dissection.pdf (rcem.ac.uk). I realise that this guidance 
was published after Chantelle’s death, but I hope this provides some assurance that 
that actions are being taken to address the issues raised in your Report. Awareness 
raising has also been undertaken via the Think Aorta campaign, a global campaign 
focused  on  misdiagnosis  and  delay  in  acute  Aortic  Dissection  which  provides 
accredited learning resources for first responders, emergency medicine and radiology 
teams.   

                                                                                                                       
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 NHS  England’s  Getting  It  Right  First  Time  (GIRFT)  Programme  also  includes  the 
possibility of aortic dissection in its chest pain pathway for acute settings: Chest-Pain-
Pathway-FINAL-V2-July-2023.pdf  (gettingitrightfirsttime.co.uk).  GIRFT  is  a  national 
programme designed to improve the treatment and care of patients through in-depth 
review  of  services,  benchmarking  and  wide-ranging  data  analysis  and  is  part  of  an 
aligned set of programmes within NHS England input into by senior clinicians. 

NHS England has been sighted on the response to you from the RCEM and the Royal 
College  of  Radiologists.  NHS  England  notes  their  position  that  they  do  not  believe 
there is sufficient evidence to support the suggestion that chest pain radiating to the 
neck  or  jaw  should  mandate  the  investigation  for  Thoracic  Aortic  Dissection  or  that 
Computed Tomography of the Aorta should be performed in all such cases.  

NHS  England’s  national  Patient  Safety  Team  are  linked  into  the  RCEM’s  Patient 
Safety  Committee  and  so  will  be  aware  of  any  future  work  in  this  area.  We  will  of 
course support wherever necessary.  

Your Report also raises the concern that there is a national shortage of Radiologists 
and that this can lead to delays in reviewing x-rays, which, in this case, may have led 
to the timely diagnosis of acute aortic dissection in Chantelle.  

NHS England published the Image report turnaround time guidance in August 2023, 
available here: NHS England » Diagnostic imaging reporting turnaround times. The 
guidance sets out the maximum turnaround times from acquisition to image reports, 
with a 4-hour maximum for acutely unwell patients in  Accident & Emergency (A&E) 
during routine hours of working.  

The guidance incudes caveats for sufficient availability of workforce as the numbers 
of reporting staff (radiologists and reporting radiographers) are not increasing in line 
with demand. We are supporting Trusts to increase reporting capacity by increasing 
the  number  of  reporting  radiographers  and  radiologist  trainees  per  financial  year, 
international recruitment initiatives and workforce demand and capacity planning tools.  

In June 2023, NHS England also published the NHS Long Term Workforce Plan, in 
response to the current lack of sufficient workforce. The plan sets out how we will train, 
retain and reform healthcare staff across the NHS over the next fifteen years, and is 
underpinned by the biggest recruitment drive in NHS history.  

I would also like to provide further assurances on national NHS England work taking 
place around the Reports to Prevent Future Deaths. All reports received are discussed 
by  the  Regulation  28  Working  Group,  comprising  Regional  Medical  Directors,  and 
other clinical and quality colleagues from across the regions. This ensures that key 
learnings and insights around preventable deaths are shared across the NHS at both 
a national and regional level and helps us pay close attention to any emerging trends 
that may require further review and action.  

Thank you for bringing these important patient safety issues to my attention and please 
do not hesitate to contact me should you need any further information. 

 
 
 
 
 
 
 
  
 
 
 Yours sincerely, 

National Medical Director
Response from The Royal College of Radiologists (PDF)
Samantha Goward 
Assistant Coroner for Cambridgeshire and Peterborough 

Regulation 28 Report to Prevent Future Deaths: C Reed 21.09.2023 

Further  to  your  prevention  of  Future  Deaths  Notice  following  the  conclusion  of  your  inquest 
(06.09.2023) into the death of Chantelle Reed who died on 29th October 2020, we would like to extend 
our sympathy and condolences to the family and friends of Ms Reed. 

You have asked us to address two specific areas of concern, the first of which was the nature of the 
chest pain which was described as radiating to the neck and jaw and whether this should have raised 
the possibility of Thoracic Aortic Dissection (TAD).  Unfortunately chest pain which radiates to the neck 
or  jaw  is  not  specific  for  TAD  and  this  description  is  much  more  likely  to  be  in  keeping  with  other 
pathology  such  as  acute  coronary  syndrome  (heart  attacks  and  angina);  in  fact  acute  coronary 
syndrome is 100-200 times more common than TAD [1].  The most discriminating description of the 
chest pain that is experience in TAD that is evidence based is described as sudden onset with its worst 
severity being at its onset [2,3].  As noted in your report, TAD in a woman of Ms Reed’s age is highly 
unusual and we would consider this a rare occurrence in the absence of any other risk factors.    

We neither feel that there is sufficient evidence to support the suggestion that chest pain radiating to 
the neck or jaw should mandate the investigation for TAD (Computed Tomography of the Aorta) nor 
that  there  is  sufficient  evidence  to  suggest  that  the  balance  of  risk  and  benefit  is  in  favour  of 
performing  Computed  Tomography  of  the  Aorta  (CTA)  in  all  such  cases.    The  risks  associated  with 
performing CTA for all patients presenting chest pain radiating to the neck or jaw will include a high 
rate of negative scans and consequent  unnecessary exposure  to  the risks of ionising radiation (eg. 
cancer) as well as a significant radiological workload that is likely to negatively impact on patients who 
do have significant injury or illness.  Unfortunately there is currently no combination of presenting 
features or blood tests or radiographic changes on a chest X-ray that are able to exclude the diagnosis 
of TAD with certainty, this can only be done by CTA. 

The second area of concern that you asked us to address related to the timescale for a radiologist to 
review a chest x-ray and provide a report on relevant findings. The Royal College of Radiologists (RCR), 
together  with  the  Society  and  College  of  Radiographers,  contributed  to  and  support  guidance 
published in August 2023 by NHS England on diagnostic imaging turnaround times [4]. Turnaround 
time (TAT) is the interval between an imaging examination and a verified report being made available 
to the referring clinician, and keeping TATs as short as possible is essential for timely diagnosis and 
treatment  of  patients.  The  guidance  recognises  the  current  workforce  crisis  in  diagnostic  imaging: 
achieving or exceeding the recommended TATs is based on there being full staffing in place to deliver 
them. For context, the RCR’s most recent workforce census [5] highlighted a current 29% shortfall of 
clinical radiologists, which inevitably has an impact on the quality of care that consultants are able to 
provide. The recommended maximum TAT for urgent inpatient referrals is 12 hours, or less than 4 
inpatients. 
hours  post-acquisition  of 

images  for  Emergency  Department  or  acutely  unwell 

  
 
 
 
 
 
 
 
 
 
 Departments are encouraged to explore alternative solutions, including outsourcing agreements with 
third-party teleradiology providers and cross-network collaboration to address efficiency gaps. 

The  rapid  diagnosing  of  TAD  continues  to  be  of  great  concern  to  both  organisations  and  we  have 
worked with aortic dissection charities to highlight to frontline clinical staff the available guidance and 
the need to consider the diagnosis of TAD in patients who present to the emergency department with 
chest pain.  The clinical features of TAD are diverse, making diagnosis difficult and currently there is 
no validated clinical decision rule to aid clinicians.  Both our organisations are committed to continuing 
to work together to promote evidence based best practice in the diagnosis of TAD. 

Yours, 

The Royal College of Radiologists 
Medical Director Professional Practice, 
Clinical Radiology 

Royal College of Emergency Medicine 
Chair, Quality Emergency Care                                      
Committee 

References 
1. Diagnosis of Thoracic Aortic Dissection in the Emergency Department. Royal College of Radiologists & Royal College of Emergency 
Medicine, 2021. https://res.cloudinary.com/studio-
republic/images/v1638376591/Diagnosis_of_Thoracic_Aortic_dissection/Diagnosis_of_Thoracic_Aortic_dissection.pdf?_i=AA. Accessed 
18.10.2023. 
2. 2022 ACC/AHA Guideline for the Diagnosis and Management of Aortic Disease: A Report of the American Heart Association/American 
College of Cardiology Joint Committee on Clinical Practice Guidelines. Isselbacher EM et al. Circulation. 2022; 146 (24): e334–e482. 
https://www.ahajournals.org/doi/epub/10.1161/CIR.0000000000001106. Accessed 18.10.2023. 
3. European Society Cardiology Guidelines on the diagnosis and treatment of aortic diseases. European Heart Journal 2014, 35; 2873-2926 
4. Diagnostic imaging reporting turnaround times. NHS England, 2023. https://www.england.nhs.uk/long-read/diagnostic-imaging-
reporting-turnaround-times/. Accessed 19.10.2023. 
5. RCR Clinical Radiology Workforce Census 2022. The Royal College of Radiologists, 2023. https://www.rcr.ac.uk/clinical-radiology/rcr-
clinical-radiology-workforce-census-2022. Accessed 19.10.2023. 

Please direct any further queries regarding this joint RCR/RCEM response via 

in the first instance.

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