Prevention of Future Deaths reports · 2015

Michael Pollard

Regulation 28 report to prevent future deaths, reference 2015-0078, written 5 Mar 2015. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report5 Mar 2015
Reference2015-0078
DeceasedMichael Pollard
CoronerLydia Brown
Coroner areaLeicester (City & South)
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedUniversity Hospitals of Leicester NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS
THIS REPORT IS BEING SENT TO:

41. Mr. John Adler Chief Executive University Hospitals of Leicester NHS
Trust

1 | CORONER

| am Lydia Brown, assistant coroner, for the coroner area of Leicester City and
Leicestershire South

2 | CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013

3 | INVESTIGATION and INQUEST

On 30" June 2014 | commenced an investigation into the death of Michael Andrew
Pollard, age 49. The investigation concluded at the end of the inquest on 5" March
2015. The conclusion of the inquest was

Michael Pollard developed a duodenal ulcer from the repeat prescriptions of naproxen,
provided by his general practitioners to give pain relief from osteoarthritic knee pain.
NICE guidelines were not followed to also prescribe a Proton Pump Inhibitor to protect
against gastric erosion.

He collapsed at home on 23 June and was admitted via ambulance to the Emergency
Department at Leicester Royal Infirmary, where an upper gastro-intestinal bleed was
diagnosed and the protocol response commenced. Due to delays in escalation to senior
colleagues, no early involvement of Intensive care and inadequate resuscitation with
blood products, Michael became unresponsive before an endoscopy was arranged and
died from massive haemorrhage several hours later on 24 June 2014.

Cause of death

ja Massive upper gastro-intestinal haemorrhage

1b Bleeding chronic duodenal ulcer

1c Non-steroidal anti inflammatory drug treatment for knee pain

4 | CIRCUMSTANCES OF THE DEATH

See above

5 | CORONER’S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In
my opinion there is a risk that future deaths will occur unless action is taken. In the
circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows. —
During the night that Michael died, it was necessary to contact the on call GI bleed

Consultant to discuss the need for an emergency endoscopy. This is accomplished via
the hospital switchboard. The rota held by the switchboard staff was out of date, and

they called a Consultant who was not on call and was on leave, travelling to the airport
at the time. Time was lost in identifying the appropriate Consultant. | was advised that
the Trust have not yet resolved a new system to avoid such difficulties in the future.

In my opinion the following matters need to be considered
(1) The on call rota must be up to date, accessible by both switchboard and those
Clinicians who need access to it
(2) Any amendments must only be made centrally to a single point to avoid any
discrepancies between previous rotas and the current rota

(3)

6 | ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe you and your
organisation have the power to take such action

7 | YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report,
namely by 1 May 2015. I, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out
the timetable for action. Otherwise you must explain why no action is proposed.

8 | COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested
Persons

| sé brother of the deceased
| Holly Lodge Court Care Home
one SP

| am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary
form. He may send a copy of this report to any person who he believes may find it useful
or of interest. You may make representations to me, the coroner, at the time of your
response, about the release or the publication of your response by the Chief Coroner.

9 | [DATE] 'SIGNED| ER]

¢ Mod Dos

nN

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from University Hospitals of Leicester NHS Trust (PDF)
University Hospitals of Leicester NHS)

NHS Trust

Direct Line:
Fax No
EMai: —

Your Ref: = y
Our Ref: Si

12 May 2015

Mrs C Mason

HM Coroner

The Coroner's Court,
Town Hall,

Town Hall Square,
Leicester

LE1 9BG

Dear Mrs Mason
Re Michael Andrew Pollard

Thank you for the Regulation 28 report sent to us on 5 March 2015 by your
Assistant Coroner. | note that the matters of concern relate to the on-call rota
held by switchboard to enable contact to be made to the on-call GI consultant.

You felt that two points needed to be considered:-

41. That the on-call rota must be up to date, accessible by both switchboard and
those clinicians who need to access it, and

2. Any amendments must only be made centrally to a single point to avoid any
discrepancies between previous rotas and the current rota.

| am now in a position to respond.

All Clinical Specialties arrange their on-call rotas in advance and report these
rotas to Switchboard. Although some specialities are able use a web-based
system this is still largely a paper-based system at present and Switchboard
transcribe this information, 24 hours in advance of it being needed, to produce a
daily on-call rota for the entire Trust.

As you will appreciate it can sometimes be necessary to make changes to the on-
call arrangements whether because of sickness or for other personal reasons. In
these cases the responsibility for notifying switchboard of the change remains
with the doctor who has arranged for his/her period of on-call to be covered by a
colleague. Thereafter it is the responsibility of Switchboard staff to update the
information so that it is captured in the daily on-call rota they prepare. This rota

University Hospitals of Leicester NHS Trust includes
Glenfield Hospital, Leicester General Hospital and Leicester Royal Infirmary
Website; www. leicesterhospitals.nhs.net
Chairman: Mr Karamjit Singh Chief Executive: Mr John Adler

details all on-call staff across the Trust for the day in question and contains
contact details for on-call staff.

Clinicians who need to access the on-call information can do so via Switchboard.

From this you will see that we have a central single point for amending the on-call
rota and a process both for keeping it up to date and also accessible to
clinicians.

Generally this system works well but unfortunately did not do so on this occasion.
| understand that prior to the conclusion of this inquest your Assistant Coroner
was provided with a copy of the Trust's Investigation Report into Michael's death
and which indicates that regrettably there was a delay in identifying the correct
on-call gastroenterologist as the on-call rota had not been properly updated.

As indicated in the Investigation Report there is to be a review of the system by
the Switchboard Management Team. These matters will be reported to our
Adverse Events Committee which requires assurance that actions identified in
such Trust Reports are followed up and | can confirm that this will occur here.

As a result of this inquest our Interim Medical Director has written to all doctors
reminding them of their obligations to ensure that switchboard are informed of
any amendments to the on-call rota and our Director of Estates and Facilities will,
by the end of May 2015, ensure that the switchboard staff are again reminded of
their responsibilities to keep the on-call rota updated.

The Trust is in the process of procuring a trust-wide web-based system to
manage our on-call rotas. Our Chief Medical Information Officer expects to have
this system available for use throughout the Trust by the end of this calendar
year. Once adopted this system should strengthen and improve our processes
with information being uploaded in real-time and visible to clinicians.

| hope that this response assures you that we take these matters seriously. If
you wish for any further information please do write to me again.

Kind regards.

Yours sincerely

John Adler
Chief Executive

University Hospitals of Leicester NHS Trust includes
Glenfield Hospital, Leicester General Hospital and Leicester Royal Infirmary
Website: www. leicesterhospitals.nhs.net
Chairman: Mr Karamjit Singh Chief Executive: Mr John Adler

Related reports

Other reports by Lydia Brown

See all →

More reports categorised “Hospital Death (Clinical Procedures and medical management) related deaths”

See all →

Track University Hospitals of Leicester NHS Trust

See every Prevention of Future Deaths report matching University Hospitals of Leicester NHS Trust, and how often a new one appears.

What would an alert for this have sent me? Search the full text

Free to try — the preview shows the real matches and how many arrived in the last 12 months. Your first email alert is free.

These reports are published by the Chief Coroner's office at judiciary.uk and are © Crown copyright. The text here is reproduced from the published PDF so it can be searched. If something on this page is wrong, or you are a person named in it and want it reviewed, email drcjar@gmail.com and we will act promptly.