Prevention of Future Deaths reports · 2017

Frances Greenhalgh

Regulation 28 report to prevent future deaths, reference 2017-0221, written 12 Sep 2017. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report12 Sep 2017
Reference2017-0221
DeceasedFrances Greenhalgh
CoronerAlan Walsh
Coroner areaManchester (West)
CategoryCommunity health care and emergency services related deaths
Organisation namedGreater Manchester Mental Health NHS Foundation Trust
Sourcejudiciary.uk record · original PDF
Responses publishednone published

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS (1)

NOTE: This form is to be used after an inquest.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS
THIS REPORT IS BEING SENT TO:

The Senior Partner, The Surgery, Heaton Medical Centre, 2 Lucy Street, Bolton
BL1 5PU

CORONER

I am Alan Peter Walsh, HM Area Coroner for the Coroner Area of Manchester
West.

CORONER’S LEGAL POWERS

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice
Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations
2013.

INVESTIGATION and INQUEST

On the 12™ April 2017 I commenced an Investigation into the death of Frances
Elizabeth Greenhalgh, 52 years, born 26" February 1965. The Investigation
concluded at the end of the Inquest on the 7" September 2017.

The medical cause of death was:-

Ia_ Combined Toxic Effects of Mirtazapine and Dihydrocodiene.
The conclusion of the Inquest was Suicide.
CIRCUMSTANCES OF THE DEATH

1. Frances Elizabeth Greenhalgh (hereinafter to referred as “the deceased”)
died ot i 10° Apr 2017.

. On the 22 March 2017 the deceased had been admitted to the Royal
Bolton Hospital after she had taken an overdose of medication and she was
referred to the Rapid Assessment Interface Discharge (hereinafter referred
to as “RAID”) Team. The RAID Team completes comprehensive mental
health assessments and interventions within the Royal Bolton Hospital
whether at the Emergency Department or on the Medical Wards. The RAID
Team is part of the Greater Manchester Mental Health NHS Foundation
Trust.

. On the 22" March 2017 the deceased had a full assessment by the RAID
Team and the assessment concluded that there was no evidence of acute

mental illness but it was felt that the deceased had a common mental
disorder (depression) and the most appropriate treatment for this was
within the Primary Care setting. Following a Multi-Disciplinary Team Meeting
the following plan of care was agreed:-

i. GP to monitor mood via Surgery fortnightly.

ii. GP to only prescribe 7 days medication at any one time to reduce the risk
of overdose.

ili. The deceased to self-refer to Bolton Integrated Drug and Alcohol Service
re alcohol use.

iv. The deceased was given the contact number for The Sanctuary Crisis
Helpline and the deceased was also told that she could present to the
Emergency Department if in crisis.

. RAID to inform Primary Care Psychological Therapy Service a
presentation and enquire whether a referral to the service can be
expedited.

vi. Decision made to discharge the deceased from the RAID Team

The deceased agreed with the above plan and the RAID Team took
immediate action to implement the plan.

At 16:40 hours on the 22™ March 2017 the RAID Team sent a fax message
to the deceased’s General Practitioner namely The Surgery, Heaton Medical
Centre, 2 Lucy Street, Bolton (hereinafter referred to as “The Surgery”) and
also telephoned The Surgery to confirm that the fax message had been
received. The Surgery confirmed that the fax message had been received
and The Surgery was aware of the agreed plan.

. At the Inquest [MM who was a Locum General Practitioner at The
Surgery, gave evidence as the General Practitioner on behalf of The Surgery
and she confirmed that the letter from the RAID Team had only been put on
The Surgery system on the 5" April 2017. She believed that the letter had
only been received on that date but, obviously, she was unaware of the fax
message and the evidence given by the RAID Team at the Inquest.

Accordingly, HE wes not aware of the plan for the GP to monitor mood
fortnightly and the GP_to prescribe 7 days medication at any one time.
However, fortuitously had already implemented the issue of 7 day
prescriptions prior to the 22" March 2017 and QM had already made an
appointment to see the deceased on the 4" April 2017, which was within
the fortnight following her discharge from the Hospital.

On the 4" April 2017 HN carried out an assessment sufficient to
monitor the mood of the deceased. The action taken by [EM was by her
own action rather than in response to the letter from the RAID Team and
she was unaware of the letter from the RAID Team when she conducted the
assessment on the 4" April 2017.

. On the 10° April 2017 the deceased was found in a collapsed and
unresponsive condition at her home address at a

|| having taken a substantial overdose of Mirtazapine and
Dihydrocodiene and she was diagnosed as having died on that date.

CORONER’S CONCERNS

During the course of the Inquest the evidence revealed matters giving rise to
concern. In my opinion there is a risk that future deaths will occur unless action |
is taken. In the circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows:
1. During the Inquest evidence was heard that:-

i. On the 22 March 2017 the Surgery received a letter by fax message
from the RAID Team in relation to a plan of treatment for the deceased
which included actions to be taken by the General Practitioner. On the 4"
April 2017, 13 days following the notification, the General Practitioner
had not put the RAID Team notification with the deceased’s medical
records and there was no record of the notification on the computer
systems at The Surgery.

ii. BE wi no longer works at The Surgery, was not aware of any
systems at The Surgery in relation to the receipt of notifications from
Healthcare Professionals or the systems in relation to the recording of
notifications and information on a patient’s record so that the information
is available to a General Practitioner on the next appointment with the
patient. On the 4" April 2017 (J was unaware of the notification
from the RAID Team and there was no evidence that the deceased had
received any communication from the General Practitioner after the 22™
March 2017 in relation to the plan agreed with the RAID Team on that
date.

2. I request the Senior Partner of The Surgery to conduct a review of the
documented protocols and systems relating to the processing and recording
of notifications received from Healthcare Professionals, particularly where
the notification is received from a Healthcare Professional outside The
Surgery. The review should consider the training of Healthcare
Professionals, including Doctors, and check systems to ensure that any
notifications are recorded on the patient notes and on any computerised
system available to Healthcare Professionals within The Surgery without
delay so that the notification and any plan of treatment are available to a
Doctor or Healthcare Professional at the next appointment with the patient.
Furthermore the notification should trigger contact with the patient, if
appropriate, and in any event, if the the agreed plan requires contact, to
enable the patient to receive the benefit of treatment and care in
accordance with the plan without delay.

6 | ACTION SHOULD BE TAKEN

In my opinion urgent action should be taken to prevent future deaths and I
believe that you have the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this
report, namely by 7" November 2017. I, the Coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken,
setting out the timetable for action. Otherwise you must explain why no action
is proposed.

COPIES and PUBLICATION

I have sent a copy of my report to the Chief Coroner and to the following
Interested Persons:-

EEE: <<<00%: 5,
2. Miss Greenhaigh’s brother, Po
5,

Iam also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or
summary form.

He may send a copy of this report to any person who he believes may find it |
useful or of interest. You may make representations to me, the coroner, at the
time of your response, about the release or the publication of your response by
the Chief Coroner.

Dated Signed |

Qa» |

Alan Peter Walsh, HM Area Coroner |

12° September 2017

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