Prevention of Future Deaths reports · 2017

Sean Plumstead

Regulation 28 report to prevent future deaths, reference 2017-0316, written 9 Aug 2017. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report9 Aug 2017
Reference2017-0316
DeceasedSean Plumstead
CoronerGrahame Short
Coroner areaHampshire (Central)
CategoryState Custody related deaths
Sourcejudiciary.uk record · original PDF
Responses published3

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

Grahame Antony Short
Senior Coroner for Central Hampshire

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS

THIS REPORT IS BEING SENT TO: HM Prison and Probation Service & Carillion (AMBS)
Limited

CORONER

lam Grahame Antony Short, Senior Coroner for Central Hampshire

CORONER’S LEGAL POWERS

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.
http://www.legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7
http:/Avww.legislation.gov.uk/uksi/2013/1629/part/7/made

INVESTIGATION and INQUEST

On 19 September 2016 an investigation was opened into the death of Sean Patrick Plumstead
aged 27. The investigation concluded at the end of the inquest on 18 October 2017

CIRCUMSTANCES OF THE DEATH

Sean Plumstead was a convicted prisoner serving a 16 month prison sentence in HM Prison
Winchester. He was due for release on 8 October 2016. He had no recorded history of mental
illness, nor previous incidents of self harm. In the days leading to his death there were
indications that he was distracted and thinking about suicide, but he did not disclose his plans
and no ACCT had_been opened. On 15 September 2016 Mr Plumstead was sharin ith a
fellow prisoner, Pa had that day moved into the cell with him. iii
watchin: ist Mr Plumstead went into the toilet area, pulling the privacy curtain around
rience? a sotvatec the emergency cell bell at 17.39 and at an unknown later time he
found Mr Plumstead hanging by his neck from a ligature consisting of clothing material that was
attached to one of the bars of the cell window. Members of the prison staff arrived and
immediately called for assistance at 18:50 and they cut Mr Plumstead down prior to commencing
CPR. He had no pulse initially but one returned and he was taken to Royal Hampshire County
Hospital. A razor blade was found in the sink near the toilet and he presented with a laceration
on the right side of his neck and a ligature wound along the front of the neck. His pulse and a
heartbeat resumed but he had little brain activity. On 18 September 2016, medical staff took the
decision to withdraw treatment and he died at 23:44 that day. His cause of death has been given
as: 1a Hypoxic-ischaemic brain injury, bronchopneumonia and myocardial infarction ‘1b
Prolonged cardiorespiratory arrest 1c Compression of the neck due to ligature suspension

CORONER’S CONCERNS
During the course of the inquest the evidence revealed matters giving rise to concern. In my
opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it
is my statutory duty to report to you.
The MATTERS OF CONCERN are as follows. —

1. ACCT Training

| issued a Regulation 28 Report on 4 October 2016 in relation to a death of another
prisoner at HMP Winchester HE «on cerning inter alia Assessment Care
and Custody and Teamwork (ACCT) training plans and received a response from the

Coroner's Ottice, Castle Hill, The Castle, Winchester, S023 8UL,
Tel 01962-667884 | Fax 01962-667893

Ministry of Justice dated 12 December 2016 in which it was stated that refresher training
was taking place for 48 members of staff that month and at least monthly thereafter and
that 12 new prison officers were expected to complete the Prison Officer Entry Level
Training course that includes training on suicide and self-harm awareness (SASH) and
ACTT process before starting work at Winchester by March 2017.

In an inquest starting on 13 March 2017 in relation to a death of another prisoner at HMP
Winchester evidence was given by the prison governor that at
August 2016 41% of staff had received ACTT training; at the date the evidence was
given 61% of staff had received ACTT training; and that the aim was for 80% of staff to
receive ACTT training by Autumn 2017. The Assistant Coroner issued a Regulation 28
Report on 11 April 2017 concerning inter alia ACCT training plans and received a
response from the Ministry of Justice dated 21 June 2017 which stated that at the date
of the letter 120 out of 162 prison officers at HMP Winchester (74%) had received ACCT
training.

Evidence adduced in the inquest into the death of Mr Plumstead disclosed statistics for
the provision of SASH training had been completed as follows:

e As at September 2016 77.29% of forward- facing prison service staff
e As at September 2016 64.27% of all prison service staff
e As at September 2017 72% of forward- facing prison service staff

« As at September 2017 57% of prison service staff were “in date” with such
training.

The evidence was that the current aim is to achieve the 80% target by mid 2018.

It was apparent from the evidence that due to staff turnover, a lack of trainers qualified
and available to provide such training and other priorities, targets for SASH training are
failing to be met and if anything the ratio of prison staff with the appropriate skills is
reducing rather than increasing. This means that the risk of prisoners at risk of self harm
and suicide may not be recognised by staff who have had no such training with whom
they come into contact.

Training of All Prisoner-facing Staff

The investigation into the death of Sean Plumstead, including evidence heard during the
inquest, has highlighted matters of concern relating to Carillion’s past and present
operations at HMP Winchester and possibly at other establishments nationally. The
evidence showed that in the 18 months before Mr Plumstead's death in September
2016, at least two Carillion staff were employed in prisoner-facing roles at the prison (in
the Clothing Exchange Store) without any training in self-harm/suicide prevention (in
apparent contradiction to the national policy - the Prison Service Instruction 64/2011 in
its latest version). Further, one of those staff members was expected to make entries in
an (ACCT) support document without having had relevant training. As of October 2017,
one of those staff members has still to be trained in self-harm/suicide prevention.

It remains unclear whether the (Carillion) Works Manager and other Carillion supervisors
(at a local and national level) are aware of the issue. The prison have since assumed the
responsibility for the training of all staff in prisoner-facing roles but there is, as yet, no
clarity on the obligations and assumptions which Ministry of Justice and Carillion were
operating at the material time (2015-2016) nor indeed what arrangements will pertain in
the future. Indeed, | have also heard evidence that the prison do not hold training
records for Carillion staff. There is therefore some division of responsibility between the

Coroner's Office, Castle Hill, The Castle, Winchester, $023 8UL
Tel 01962-667884 | Fax 01962-667893

prison and Carillion and a risk that training of staff is missed because of the absence of
such records.

| consider there is a risk arising from my investigation that there was and continues to be
a gap in training which Carillion is either unaware of or unconcerned with - a gap that
may continue here and elsewhere. | understand that Carillion has a contractual
obligation to ensure that staff provided to the prison will be appropriately trained, but |
cannot identify any requirement for self-harm/suicide management training, nor any
commitment by Carillion to make staff available for such training by the prison as
necessary. The apparent ambiguities in the arrangement could compromise the safety of
prisoners that Carillion personnel are dealing with.

| am also concerned of a risk in other prisons, where Carillion staff are directly engaging
with prisoners without adequate or appropriate training in suicide and self-harm
management. | invited Carillion to be an Interested Party to the inquest, a request which
they declined to take up. Nevertheless, following the evidence in the inquest, the prima
facie concerns have hardened. | consider Carillion has the power to take action to
remedy these shortcomings and that in collaboration with the Ministry of Justice both can
address these concerns and clarify responsibilities.

Emergency Cell Bells

The emergency cell bell (ECB) in Mr Plumstead’s cell had been activated by his cellmate
but the response to this took 10.5 minutes whereas the expected response time is 5
minutes. The evidence showed that there was and continues to be widespread misuse
of ECB’s by prisoners particularly those on general wings, which leads to prison officers
responding on occasions over an hour after the ECB has been activated. There are only
limited sanctions available for enforcement of the proper use of the system by prisoners.
The system allows no means of prioritising calls or identifying the time when the ECB
has been pressed. Prisoners who have a genuine emergency have no alternative means
of requesting assistance and therefore the risk is that there medical emergencies will not
have a timely response and further deaths in such circumstances will occur. The current
system is not fit for purpose and notices to prisoners are ineffective.

Coroner's Office, Castle Hill, The Castle, Winchester, S023 8UL
Tel 01962-667884 | Fax 01962-667893

6 ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe you HM Prison and
Probation Service and (in relation to (2) only) Carillion (AMBS) Limited have the power to take
such action.

7 YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report, namely by
14 December 2017. |, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the
timetable for action. Otherwise you must explain why no action is proposed.

8 COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested Persons:
° a and
e Central & North West London NHS Trust

| have also sent a copy of my report to the Governor of HM Prison Winchester who may find it of
interest.
| am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He
may send a copy of this report to any person who he believes may find it useful or of interest.
You may make representations to me, the coroner, at the time of your response, about the
release or the publication of your response by the Chief Coroner.

9 Dated 19 October 2017

Signature. nail
Senior Coroner for Central Hampshire

Coroner's Otfice, Castle Hill, ‘The Castle, Winchester, S023 8UL,
Tel 01962-667884 | Fax 01962-667893
Also filed under 2017-0316: Sean-Plumstead-2017-0316_Redacted-1.pdf
Grahame Antony Short
Senior Coroner for Central Hampshire

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS

THIS REPORT IS BEING SENT TO: The Governor, HM Prison Winchester

CORONER

| am Grahame Antony Short, Senior Coroner for Central Hampshire |

CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

http://Awww legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7

http://www. legislation.gov.uk/uksi/2013/1629/part/7/made

INVESTIGATION and INQUEST

On 19 September 2016 | commenced an investigation into the death of Sean Patrick Plumstead,
aged 27. The investigation is due to be concluded at the end of the inquest listed to commence
on 09 October 2017.

CIRCUMSTANCES OF THE DEATH

The deceased Sean PLUMSTEAD was a prisoner in HMP Winchester serving a 16 month prison
sentence. He was due for release in less than a month. On 15 September 2016 Mr Plumstead
was in a shared cell. His fellow prisoner, was watching television whilst Mr
Plumstead went into the toilet area, pulling the privacy curtain around himself. He later found Mr
Plumstead hanging by his neck from _a ligature consisting of some material that was attached to
one of the bars of the cell window fi caliec for prison staff who arrived and immediately
called a 'Code Blue’ at 18:48 and cut Mr Plumstead down prior to commencing CPR. He had no
pulse initially but one returned and he was taken to Royal Hampshire County Hospital
Winchester where he was treated but then died on 18 September 2016. | ordered a forensic
autopsy which was performed b on 20 September 2016 as a result of which
he has reported the cause of death to be:

1a) Hypoxic-ischaemic brain injury, bronchopneumonia and myocardial infarction

1b) Prolonged cardiorespiratory arrest

1c) Compression of the neck due to ligature suspension.

| have held Pre-inquest review hearings on 18 April 2017 and 11 July 2017 as a result of which |
ordered inter alia disclosure by the Prison Service of recordings of telephone conversations
involving Mr Plumstead and the recording of a post incident investigation by an assistant
governor which | consider to be potentially relevant to the investigation.

CORONER'S CONCERNS

During the course of the investigation issues have arisen, giving rise to concern. In my opinion
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my
statutory duty to report to you.

The MATTERS OF CONCERN are as follows. ~
(1) Winchester Prison has been unable to produce the telephone recordings and the transcripts

provided are in summary form only and so may omit potential evidence. The systems in place for
proper storage of such material appear to be inadequate or non-existent.

Coroner's Office, Castle Hill, The Castle, Winchester, S023 8UL
Tel 01962-667884 | Fax 01962-667893

(2) Winchester Prison has been unable to produce recordings of the interviews of staff and it has |
been stated that due to resourcing constraints written transcripts of some of the interviews were
not prepared. It is uncertain whether the relevant assistant governor will be able to give live
evidence of the results of her investigation and one of the officers involved is on long term
absence. The systems in place for proper storage of such electronic material appear to be
inadequate and the administrative processes for transcription are insufficiently resourced.

(3) This is not the first death in custody at Winchester Prison where potentially important
documents or electronic material has been mislaid or not found because they have not been
retained with specific prisoner records. There is therefore a risk that future deaths at the prison
occur when such omissions are repeated.

Coroner's Office, Castle Hill, The Castle, Winchester, S023 8UL
Tel 01962-667884 | Fax 01962-667893

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe you the Prison
Governor have the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report in a timely manner, namely by 01 September 2017
so as to avoid the need to further adjourn this inquest. |, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the
timetable for action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

sent a copy of my report to the Chief Coroner and to the following Interested Persons
aie: Central & North West London NHS Foundation Trust (CNWL). | have also sent it to
Government Legal Department acting for the Ministry of Justice, Hodge Jones & Allen LLP
acting (rR LeBrasseur acting for CNWL and the Prison & Probation
Ombudsman who may find it useful or of interest.

! am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He
may send a copy of this report to any person who he believes may find it useful or of interest.
You may make representations to me, the coroner, at the time of your response, about the
release or the publication of your response by the Chief Coroner.

Dated 09 August 2017

Signature. theo

Senior Coroner for Central Hampshire

Coroner's Office, Castle Hill, The Castle, Winchester, S023 8UL,
Tel 01962-667884 | Fax 01962-667893

Responses

3 responses published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Carillion (PDF)
www.carillionplc.com 

Carillion plc 
2nd Floor 
Lynton House 
7-12 Tavistock Square 
London 
WC1H 9LT 

Mr Graham Short 
Senior Coroner for Central Hampshire 
Coroner’s Office 
Castle Hill 
The Castle 
Winchester 
SO28 8UL 

Dear Mr Short 

Sean Patrick Plumstead Deceased 
Regulation 28 Report to Prevent Future Deaths 

Thank you for your Regulation 28 report dated 19 October 2017 following the inquest touching the death of 
Mr Plumstead.  We note the areas of concern you have highlighted and that there is a risk that future deaths 
may occur unless action is taken.  I am now in a position to respond to you on behalf of Carillion and do so 
specifically in respect of the areas that touch Carillion’s work under its facilities management contracts with 
Her Majesty’s Prison and Probation Service (HMPPS). 
You raised the following areas of concern: 

1. 

2. 

‘In the 18 months before Mr Plumstead’s death in September 2016 at least two Carillion staff 
were employed in prisoner facing roles at the prison (in CES) without any training in self-
harm/suicide prevention (in apparent contradiction to the national policy – The PSI 64/2011 in 
its latest version). Further, one of those staff members was expected to make entries in an 
(ACCT) support document without having had relevant training. As of October 2017, one of 
those staff members has still to be trained in self-harm suicide prevention’.  

‘There is a risk arising that there was and continues to be a gap in training which Carillion is 
either unaware or unconcerned with – a gap that may continue here and elsewhere. I 
understand that Carillion has a contractual obligation to ensure that staff provided to the 
prison will be appropriately trained, but I cannot identify any requirement for self-
harm/suicide management training by the prison as necessary’. 

3. 

‘I have also heard evidence that the prison do not hold training records for Carillion staff’. 

4. 

‘I am also concerned of a risk in other prisons where Carillion staff are directly engaging with 
prisoners without adequate or appropriate training in suicide and self-harm management. I 
consider Carillion has the power to take action to remedy these shortcomings and that in 
collaboration with the Ministry of justice both can address these concerns and clarify 
responsibilities’.  

PSI64/2011 
I set out below the relevant extracts from PSI64/2011 

Relevant sections within Safer Custody PSI 64/2011 state: 
Page 8 Specification Outputs -clause 27 
‘Contract/Service Level Agreements with third party providers reflect the need for multi-disciplinary 
working in relation to at risk prisoners. It is important that service providers are encouraged to 
contribute to the identification of risk procedures and multi-disciplinary case management reviews, 
either in person or in writing. Where appropriate contracts or SLAs must include this as a business 
requirement and key deliverable’. 
Page 10 Roles and responsibilities -paragraph 1 

Making tomorrow a better place 

Registered in England and Wales no 3782379 
Registered Office Carillion House 84 Salop Street Wolverhampton WV3 0SR 
CARILLION and the logo are trademarks of Carillion plc 

A Carillion Company 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 www.carillionplc.com 

Carillion plc 
2nd Floor 
Lynton House 
7-12 Tavistock Square 
London 
WC1H 9LT 

‘All staff in contact with prisoners must be trained to at least ACCT Foundation Level. ACCT 
refresher training must be provided according to local training needs’. 

CARILLION’S CONTRACTS WITH HMPPS 
I wish to clarify an apparent misunderstanding about our contractual obligations that you appear to be under 
following evidence that you heard during the inquest. 
By contract, Carillion provides a range of hard and soft facilities management services to HMPPS in public 
prisons throughout the country.  However, having carefully reviewed our contracts with HMPPS, and contrary 
to the view that you formed during the inquest, there is in fact no contractual requirement upon Carillion and 
its staff to undergo SASH training, either as a business requirement, key deliverable or at all.   
Accordingly, prior to the inquest touching the death of Mr Plumstead, Carillion was unaware of the 
requirement for its staff to undergo SASH training.   
We are accordingly grateful for having had this issue drawn to our attention and immediately upon receipt of 
your Regulation 28 report set about investigating the matter and how we might work with HMPPS on it, the 
obligation to train all prisoner facing staff, being theirs. 

ACTION TAKEN/TO BE TAKEN 

1.  We have familiarised ourselves fully with PSI64/2011 and its updates so as to ensure compliance 

with HMPPS policies and procedures. 

2.  We have identified that SASH training is highly specialist and specific to a custodial setting and as 
such is not job specific in terms of the training we would ordinarily expect our staff to undertake 
within facilities management.   Accordingly, it is not training that we are able to provide to our staff as 
employers. 

3.  Notwithstanding the contractual arrangements referred to above, we have made contact with 

colleagues at HMPPS and indicated our willingness and motivation to support Prison Governors to 
ensure that across our custodial contracts our staff are properly trained and supported in their work - 
in line with PSI 64/2011.   

4.  We have proposed to them that they provide us with a formal instruction under the contractual 

arrangements for our staff to undergo SASH training and confirm which categories of staff should 
undergo training. Our client has confirmed this week that it considers all Carillion prisoner facing staff 
should be required to undergo training.  

5.  We have proposed that as soon as we have that formal instruction to proceed on this basis, we issue 

a notice to all our site managers to make staff available to attend SASH training and we have 
suggested that HMPPS issues a notice in parallel to the People Hubs and Safer Custody Managers 
in each prison to provide SASH training to Carillion staff in line with PSI 64/21011.    

6.  We have also suggested that the People Hubs in each prison maintain a training record for all 
Carillion and agency staff within the facilities management contract and that there is an agreed 
mechanism whereby Carillion can receive management information on a monthly or quarterly basis 
on staff training planned and achieved across the contract. 

I trust you are assured of our intention to work with HMPPS on this issue and that our action plan is 
appropriate in the circumstances. 

Making tomorrow a better place 

Registered in England and Wales no 3782379 
Registered Office Carillion House 84 Salop Street Wolverhampton WV3 0SR 
CARILLION and the logo are trademarks of Carillion plc 

A Carillion Company 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 www.carillionplc.com 

Carillion plc 
2nd Floor 
Lynton House 
7-12 Tavistock Square 
London 
WC1H 9LT 

Yours sincerely 

Operations Director  
Central Government – MoJ Programme 

Making tomorrow a better place 

Registered in England and Wales no 3782379 
Registered Office Carillion House 84 Salop Street Wolverhampton WV3 0SR 
CARILLION and the logo are trademarks of Carillion plc 

A Carillion Company
Response from Hm Prison Probation Services.2 1 (PDF)
Michael Spurr 

                                                                                                             Chief Executive 

        HM Prison & Probation Service 

            8th Floor 102 Petty France 

            London 

            SW1H 9AJ 

                      Email: ceohmpps@noms.gsi.gov.uk 

G A Short 
Senior Coroner 
Coroner’s Office 
Castle Hill 
The Castle 
Winchester 
O23 8UL 

09 January 2018 

Dear Mr Short, 

Inquest into the death of Sean Plumstead 

Thank you for your Regulation 28 report of 19 October 2017 following the 
conclusion of the inquest into the death of Sean Plumstead.   

I know that you will share a copy of this response with Sean’s mother and I would 
like first to express my condolences for her loss.  Every death in custody is a 
tragedy and the safety of those in our care is my absolute priority.   

I am grateful to you for bringing these matters of concern to my attention, and I will 
address them in the order in which they appear in your report. 

ACCT Training 
Your first concern is that targets for suicide and self-harm training at HMP 
Winchester are not being met, and that as a result there is a growing proportion of 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
 
 
 
 
 
 
                                                                                                              
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 staff who have not been trained and may not recognise prisoners at risk of suicide 
and self-harm. 

I note that you have been given information about training in evidence at this and 
other inquests, and in response to previous Regulation 28 reports.  There have 
recently been some changes in the training that is being delivered on this subject, 
and I think it will be helpful for me to explain these changes before moving on to 
address your point about targets. 

PSI 64/2011 Safer Custody states that: “All staff in contact with prisoners must be 
trained to at least ACCT Foundation level. From January 2012 ACCT Foundation 
will be replaced by Introduction to Safer Custody and new staff must be trained in 
this.  ACCT refresher training must be provided according to local training needs.”   

The Introduction to Safer Custody course to which this refers was replaced by the 
Introduction to Suicide and Self-Harm Prevention course, known as SASH, in May 
2017.  Like its predecessor courses, the SASH course is being delivered to all new 
prison officers as part of their entry level training, and to all new staff in other 
prisoner-facing roles.  It has also been developed in modular form so that it can be 
delivered as refresher training to existing staff. 

The ACCT training at Winchester about which you have previously been informed 
was a two hour course, provided locally as refresher training, in accordance with 
the PSI above.  This has now been replaced by the SASH training, which consists 
of six modules, including one on mental health awareness, totalling one and a half 
days in duration.   

The targets for the programme of refresher training have been revised to reflect 
the fact that the new training takes much longer to complete.  This, together with 
the resourcing challenges that the Prison faced during the summer months, and 
the lack of availability of trainers equipped to deliver the new course means that it 
is now projected that the new course will have been delivered to all existing staff 
who have contact with prisoners by the end of September 2018.  Additional staff 
will be trained as trainers in early 2018 in order to facilitate this.  

Crucially, this does not mean that untrained staff who are unable to recognise 
prisoners at risk are being deployed in the prison.  The training targets relate to the 
completion of the local refresher training.  So, whilst the figures that you quote 
show a temporary reduction in the proportion of staff who are “in date” in terms of 
the local requirement to have undertaken such training within the last three years, 
this does not mean that there are staff in prisoner-facing roles who have never 
been trained.  Moreover, the refresher training that the staff are now undertaking is 
much more extensive, and contains more detailed information about risk, than the 
ACCT training that was previously available.  For this reason I am confident that 
the changes that have been made to the training programme will have the effect of 
improving staff awareness and capacity to identify and address risk. 

You may also be interested to know that HMPPS has worked with Samaritans to 
develop a Suicide Prevention Learning Tool that is now available on the HMPPS 

 
 
 
 
 
 
 
 intranet.  This consists of a series of short films that communicate important 
messages about suicide prevention through interviews with staff who share their 
own experiences.  They tackle some of the myths about suicide, explain how to 
identify and help somebody at risk and describe the sources of support available 
for staff who are affected by issues related to suicide and self-harm.  Since the 
films were released in October, feedback has been that staff find them engaging 
and inspiring, as they recognise the important role that staff play, intervening every 
day to support men and women at risk, whilst acknowledging that approaching a 
prisoner who appears distressed can be difficult and providing useful tips about 
how to do so. 

Training of all prisoner-facing staff 
Your next concern relates to the fact that prisoner-facing staff who were employed 
by Carillion had not received any ACCT training and that the Prison did not hold 
training records for these staff. 

I can confirm that a number of Carillion staff in prisoner-facing roles at HMP 
Winchester have been trained, and that records of training delivered to all staff, 
including those who are not directly employed, are now held.  These records do 
not, however, include information about the internal training programmes of other 
employers. 

I accept that the requirement for prisoner-facing staff to undertake suicide and self-
harm prevention training was not specifically brought to the attention of Carillion 
when their contract began, and I can confirm that a Service Manager’s Instruction 
will be issued imminently to ensure that Carillion, and our other contractors, are 
made aware of the requirement and their contractual obligation to comply with it.  
Both HMPPS and Carillion are committed to ensuring that all relevant staff are 
trained as soon as possible. 

Emergency Cell Bells 
Your final concern relates to the effectiveness or otherwise of emergency call bells 
(ECBs), the expected response times and the widespread misuse of ECBs by 
prisoners.  

All staff at Winchester have been issued with individual notices about the 
importance of answering ECBs promptly within the required time.  Prisoners have 
again been issued with information about the risks caused to themselves and 
others by misuse of ECBs.  In addition, the ECB response times are now checked 
every day in order to improve accountability, and the Governor is preparing a bid 
for funding to upgrade the ECB system.  The range of sanctions available for 
prisoners misusing ECBs will increase following the rollout of digital in-cell 
equipment in 2018, as abuse of the ECB system may result in the removal of this 
equipment.  

At national level a learning bulletin for staff on the importance of responding 
promptly to ECBs, and tackling abuse of them by prisoners, will be issued early in 
2018. 

 
  
 
 
 
 
 
 Thank you again for bringing these matters of concern to my attention.  Please be 
assured that as well as driving the actions described above at Winchester, 
learning from the circumstances of Mr Plumstead’s tragic death will be shared 
widely across the prison estate.    

Yours sincerely, 

Michael Spurr
Response from Hm Prison Probation Services (PDF)
Safer Custody and Public 
Protection Group 
Her Majesty’s Prison and 
Probation Service 
4th Floor, Clive House, 
70 Petty France, 
London 
SW1H 9HD 

24 August 2017  

Grahame Short 
Senior Coroner for Central Hampshire 
Coroner’s Office 
Castle Hill 
The Castle 
Winchester 
SO23 8UL 

Dear Mr Short, 

Pre – Inquest reviews into the death of Sean Plumstead 

Thank you for your Regulation 28 Report addressed to The Governor, HMP Winchester, dated 9 
August  2017,  following  the  pre-inquest  review  hearings  into  the  death  of  Sean  Plumstead  in 
September 2016. 

Your  report  has  been  passed  to  Safer  Custody  and  Public  Protection  Group  (SCPPG),  which 
has  responsibility  for  the  policy  on  suicide  prevention  and  self-harm  management  and  for 
sharing learning from deaths in custody. 

The  Governor  takes  her  responsibility  towards  preventing  future  deaths  very  seriously  and 
wishes to assure you that the concerns you raise have been addressed. 

Her responses are laid out below. 

1) HMP Winchester does have recordings of all telephone calls made by Mr Plumstead and will 
provide you with a copy as directed. HMP Winchester have always had copies of the calls but 
the system on which calls are accessed to be listened to is encrypted.  

HMP  Winchester  does  not  have  a  dedicated  typing  resource.  The  prison  have  taken  on  a 
temporary member of staff to access the encrypted PIN system, which has just the one point of 
listening, to transcribe the calls. Once completed, copies will be made available to all interested 
parties. 

They will be catalogued and stored within a secure storage facility. 

                                 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 In  addition  HMP  Winchester  have  implemented  a  new  protocol  for  information  and  evidence 
gathering  from  prison  departments  within  specified  timeframes.  If  these  are  not  adhered  to, 
matters will be escalated to the Governor. 

The  Governor  is  clear  that  these  processes  should  prevent  HMP  Winchester  from  being  in  a 
similar position again. 

2)  The  recordings  of  interviews  with  the  two  staff  members  have  been  located.  The  interview 
discs had been left unsecured and the Governor’s secretary had secured them. Now the discs 
have  been  sourced,  they  have  been  transcribed  and  the  transcripts  have  been  shared  with 
Government Legal Department and will be forwarded to yourself. 

The  Governor  accepts  that  the  discs  should  not  have  been  left  unsecured  and  apologises  for 
the delay in sending you the transcripts of them. 

As  a  result  of  this,  the  Head  of  Business  Assurance  at  the  prison  is  carrying  out  a  review  of 
accounting  systems  and  storage  of  internal  investigation  material  at  HMP  Winchester  with  a 
view to identifying and rectifying areas of weakness. 

3) A secure storage facility for documentation regarding any death in custody was not previously 
available.  This  has  now been  ordered  and  it’s  security  handling  will  be  written  into  the  current 
contingency plan for deaths in custody and managed by the Safer Custody team. 

All material will be catalogued as evidence prior to its storage. 

I  hope that  this response  provides  you  with  reassurance that  HMP Winchester  recognises  the 
concerns you have raised and has addressed them. 

The Governor confirms that she is happy to answer any further questions that may arise either 
from yourself, or from Mr Plumsteads’ family. 

Yours sincerely 

Safer Custody and Public Protection Group  
Her Majesty’s Prison and Probation Service

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