Prevention of Future Deaths reports · 2021

Zeyna Partington

Regulation 28 report to prevent future deaths, reference 2021-0181, written 27 May 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report27 May 2021
Reference2021-0181
DeceasedZeyna Partington
CoronerJoanne Kearsley
Coroner areaManchester North
CategoryPolice related deaths · Suicide (from 2015)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS (1)

=

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS
THIS REPORT IS BEING SENT TO:
1. Chief Constable of Greater Manchester Police “GMP”
2. National Police Chiefs Council — Lead for ANPR

CORONER

lam Joanne Kearsley, Senior Coroner for the Coroner area of Manchester North

CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroner's and Justice Act 2009 and
Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013

INVESTIGATION and INQUEST

On the 3 December 2020 | commenced an investigation into the death of Zeyna Partington the
Inquest concluded on the 25" May 2021.

CIRCUMSTANCES OF DEATH

Mrs Partington was reported as a missing person to GMP on the 8" August 2019. She was believed
to be at a risk of suicide and this was noted on the Controlworks log. Several admissions were made
by GMP at the Inquest in relation to issues within the investigation and search for Mrs Partington.

On receipt of the initial call at 13.34 hours the Radio operator placed an ACT marker on the vehicle
Mrs Partington had taken and was thought to be in. This ACT marker was placed on the vehicle
before the incident had been allocated and before the creation of a missing from home report. Hence
the risk to the individual had not been assessed. When the missing from home report was taken Mrs
Partington was deemed to be a medium risk. GMP accepted at the outset she should have been
classed as a high risk.

On the 8" August Mrs Partington’s vehicle “hit” ANPR cameras on two occasions. Firstly at 10.58am
in the Rochdale area on the A58 and then at 16.36 hours on the A624 in Chuna! Derbyshire.

GMP were not aware of the hit in Derbyshire until the 10 August 2019 when they searched the
ANPR national system as opposed to simply conducting searches within the GMP area. When they
did become aware they notified Derbyshire and requested an officer be deployed to this area to
search for any signs of the vehicle. The vehicle was located within 2 hours of an officer being
deployed and following a further search for Mrs Partington she was then located deceased in a
nearby field. She had taken an overdose of her prescribed medication. She was located within 4
hours of a Derbyshire officer being allocated to search for her vehicle. An independent witness had
seen her park her vehicle in this spot at 17.20 hours on the 8" August 2019.

During the course of the Inquest the court heard about the differing levels of ACT marker which could
be placed on a vehicle. In this case the level placed on by the radio operator was alow ACT. Asa
result when Mrs Partington’s vehicle hit the ANPR in Derbyshire on the 8" August, Derbyshire police
let officers know to be aware of this vehicle whilst they were attending other incidents. They did not
as per policy inform GMP.

If the vehicle had a medium ACT marker placed on it then Derbyshire would have informed GMP of
the hit and also would have deployed an officer to the area to search for the vehicle on the 8"" August.

GMP accepted that given the information known about Mrs Partington the level of ACT marker placed
on the vehicle should have been a Medium ACT marker. GMP also acknowledged that radio
operators within GMP did not check for national hits between the 8" and the 10" August.

The court also heard evidence that it would normally be for the officer in the missing person case to
request the Act marker. Having heard from several officers including the GMP specialist lead for
missing persons it was clear to the court that operationally officers would ensure a marker was
requested on the vehicle but beyond that, they would have little knowledge of the varying levels of
ACT marker or the potential implications of the different levels.

Evidence was given to the court explaining that in Derbyshire Constabulary a local system is in place
whereby all medium ACT vehicles are created onto a “hot list’. This means that rather than officers
having to proactively search local and national databases that a vehicle with a medium ACT marker
would automatically be flagged up to the officer monitoring the ANPR. !f this had been in piace in
GMP then the hit would have been automatically flagged up to officers on the 8" August 2019
negating the human error which occurred.

It is understood from the evidence that a new national ANPR system has been commissioned which
would have implemented such a system but the implementation of this has been delayed by some

two years so far and is still not available in all forces, including GMP.

CORONER'S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my
statutory duty to report to you.

The MATTERS OF CONCERN are as follows:-

1. There is a lack of knowledge and understanding by GMP Officers as to the different level of
ACT markers and the implications the varying levels may have on investigations particularly
missing from home investigations.

2. If the policy is not to place an ACT marker on a vehicle until the missing from home report is
completed then this can mean a delay of several hours, particularly as the court heard it is
often difficult to resource and allocate officers to grade 2 calls within an hour. In this case if
the radio operator had not acted outside of policy then the hits on the 8" August in both
Rochdale and Derbyshire would not have been known at all.

3. Despite a new national system being available this has still not been implemented across all
forces meaning a force is not automatically notified if a vehicle with a medium ACT marker
hits an ANPR camera nationally.

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe each of you
respectively have the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report, namely 21*
July 2021. |, the Coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the timetable
for action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested Persons namely:-

HE the daughter of Mrs Zeyna Partington.
lam also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary from. He may
send a copy of this report to any person who he believes may find it useful or of interest. You may
make representations to me the coroner at the time of your response, about the release or the
publication of your response by the Chief Coroner.

Date: 27:5.20a;

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Greater Manchester Police (PDF)
Chief Constable 

Ms Joanne Kearsley 
HM Senior Coroner,  Manchester North 
Newgate House 
Rochdale 
OL16  1AT 

GREATER MANCHESTER 

POLICE 

16 July 2021 

Dear Ms  Kearsley 

Re Regulation 28 Report following the inquest into the death of Mrs Zeyna Partington 

Thank  you  for  your  report  dated  25  May  2021  in  respect  of  the  tragic  death  of  Mrs  Zeyna 
Partington  and  pursuant to  Regulations  28  and  29  of the  Corners  (Investigations)  Regulations 
2013 and  Paragraph 7,  Schedule 5 of the Coroners and  Justice Act 2009. 

Having  carefully considered  your  report  and  the  evidence  submitted  at the  inquest,  I make  the 
following  observations and recommendations to hopefully address your matters of concern. 

1.  There  is  a  lack  of  knowledge  and  understanding  by  GMP  Officers  as  to  the 
different level of ACT markers and the implications the varying levels may have on 
investigations particularly missing from  home investigations. 

The  latest  guidance  governing  the  application  and  use  of  PNC  markers  is  the  College  of 
Policing  document  entitled;  ACT  and  React  Reports  on  PNC.  Version  1.6  was  published  and 
circulated to forces in  March 2021. 

From  my review,  it  seems  that although a  risk assessment process  is  included  in  the  guidance 
document,  it  only  includes  one  broad  category  of "Vulnerable  Missing  Person"  and  therefore 
could  be  interpreted  that  all  missing  person's  vehicles  should  be  afforded  a  Medium  Priority 
Marker. 

The  criteria  outlined  in  the  guidance for the  use of High  Priority  markers  states  life  must  be  at 
risk for them  to be  applied,  but includes very limited examples such  as "terrorism".  There  is  no 
scenario  in  the guidance that suggests  a Low Priority Marker is  appropriate for a  vulnerable  or 
suicidal missing person. 

Similar  to  you,  we  share  concerns  that  the  way  the  guidance  document  is  structured  could 
potentially  steer  an  officer  only  to  apply  a  medium  risk  marker  for  every  missing  person,  as 
opposed  to  utilising  the  High  Priority marker  when  appropriate.  This  has  been  flagged  by our 
Director of Intelligence who is already in  liaison with the College of Policing and  national lead for 
ANPR.  Changes  have  now  been  agreed  to  the  national  guidance  document  which  should 
alleviate this issue.  It is my understanding that this work is very much underway already. 

Postal address:  Greater Manchester Police, Openshaw Complex, Lawton Street, Openshaw, Manchester M11  2NS 

 
 
 Changes  have now been  agreed  to the national guidance document which  should  alleviate this 
issue.  This work is very much underway. 

In  addition  to  the  above,  internally we  are  in  the  process  of reviewing  and  updating  the  GMP 
Missing  From  Home  policy.  Following  your  observations  and  recommendations  and  the 
changes  to  the  national  guidance,  this  will  be  updated  to  include  more  specific  information  on 
the use of ACT markers. This will include the expedient application of the correct level of marker 
in  circumstances such  as  this  case  has highlighted.  It will also include guidance on the use and 
review of markers and highlight expectations on the need for a timely response to activations. 

Although  the  content of the  College of Policing guidance document on  the  use of markers  and 
the  Missing  From  Home  policy are  known  to  specific  practitioners,  the  evidence  presented  at 
the  Inquest  into  Zeyna  Partington's  death  indicates  there  is  a  need  to  ensure  increased 
awareness of the content across operational staff;  specifically uniform frontline officers and  staff 
from  the operational communications branch. 

This  will  be  addressed  by  a  comprehensive  communication  plan  which  highlights  the  key 
changes  to  all  relevant  policy  and  guidance  documents.  Pertinent  points  will  be  identified, 
extracted  and  communicated  to  relevant  officers  and  staff.  Oversight  will  be  provided  via  our 
Organisational Learning Board. 

I  expect  that  the  updated  policies  will  be  through  stakeholder  consultation,  agreed  and 
communicated  to  all  relevant  staff  by  the  end  of  2021.  In  the  interim,  key  messages  and 
learning will be  cascaded  immediately via my Chief Constables' order publication. 

2. 

If  the  policy  is  not  to  place  an  ACT  marker on  a  vehicle  until  the  missing  from  home 
report is completed then this can  mean a delay of several hours,  particularly as the Court 
heard,  it is  often difficult to resource  and  allocate officers to grade 2 calls within an  hour. 
In  this  case if the  radio  operator had  not acted  outside of policy then  the  hits  on  the  8th 
August in  both Rochdale and Derbyshire would  not have been known at all. 

The  updates  to  the  Force  Missing  From  Home  policy  will  ensure that  communications  branch 
call  takers  ask  specific  and  relevant  questions  in  order  to  obtain  early  indicators  of  risk,  in 
addition  to  identifying  early  investigative  opportunities;  such  as  the  ownership  and/or  use  of a 
vehicle by the missing person. 

The policy will  be updated to require that a high priority ACT marker must be created as soon as 
practicable,  following  the  receipt  of information  that  suggests  a  missing  persons'  life  is  at  risk 
and  the  details  of any vehicle  being  used  is  confirmed.  If that information  is  available when the 
first  call  is  received  by the  Operational  Communications  Branch,  then  the  expectation  will  be 
that the marker is created at that point. 

District  supervisors  managing  the  missing  person  investigation  locally  will  also  be  expected  to 
check  that  the  appropriate  marker  has  been  applied  for  relevant  cases.  This  will  also  be 
updated in  the  Missing  From Home policy. 

3.  Despite  a  new  national  system  being  available  this  has  still  not  been  implemented 
across all forces meaning a force is not automatically notified  if a vehicle with a medium 
ACT marker hits an ANPR camera nationally. 

Postal address:  Greater Manchester Police, Openshaw Complex,  Lawton Street, Openshaw, Manchester M11  2NS 

 The  National  ANPR  Data  Centre  (NADC)  is  the  system  that  was  in  use  by  both  GMP  and 
It  is  accepted  that  this 
Derbyshire  Constabulary  at  the  time  Zeyna  was  reported  missing. 
system  has limitations and  is in  the process of being  reviewed  and  replaced .  Some  UK forces 
have  adopted  the  practice  of listing  vehicles  of interest  on  the  NADC  via  Cleartone  which  will 
then  trigger  alerts  from  all  cameras  nationally  and  send  an  automatic  response  within  the 
system  and  to  a  nominated  email  address  back  in  the  originating  force.  This  is  something  we 
are currently reviewing with  support from  experts across the region  with a view to  including it  in 
our practice and in the updated  version of our force ANPR policy. 

In  relation to  a longer term solution, the new National ANPR Service has now been  deployed to 
the  majority  of the  43  UK forces  with  the  exception  of GMP  and  one  other.  We  are  working 
proactively  to  make  improvements  that  will  enable  GMP  to  connect  to  the  National  ANPR 
Service in the  near future.  These  changes include  moving from  Windows 7 to Windows  1O and 
undertaking comprehensive  IT capability checks.  We have a project team dedicated to this and 
they are  in  consultation  with  the  Home Office  in  order to  make  progress  as  soon  as  possible. 
Determining  an  exact  timescale  for  connectivity  to  the  NAS  involves  a  number  of  factors, 
several of which  are outside of our control. 

Please let me  know if you  have any further questions.  To reassure  the  Force is working  hard  to 
ensure that the lessons learnt from  Zeyna  Partington's sad  death do change practice  to  help us 
improve the service we give to vulnerable missing  people. 

Yours sincerely, 

Chief Constable 

Postal address:  Greater Manchester Police, Openshaw Complex, Lawton Street, Openshaw, Manchester M11  2NS

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