Prevention of Future Deaths reports · 2022

Glenys Phipps

Regulation 28 report to prevent future deaths, reference 2022-0413, written 22 Dec 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report22 Dec 2022
Reference2022-0413
DeceasedGlenys Phipps
CoronerCaroline Saunders
Coroner areaGwent
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Wales prevention of future deaths reports (2019 onwards)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013 

REGULATION 28: REPORT TO PREVENT FUTURE DEATHS 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

 - Director of Nurse and Health Professional Education, Health 

Education and Improvement Wales (HEIW)) 

1 

2 

3 

CORONER 

I am Caroline Saunders, Senior Coroner for the Area of Gwent 

CORONER’S LEGAL POWERS 

I make this report under Paragraph 7, Schedule 5, of the Coroners and Justice Act 
2009 and Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013 

INVESTIGATION AND INQUEST 

On 5/10/2020 an investigation was opened into the death of Glenys Lillian Phipps 

The investigation concluded at the end of the inquest on: 8/12/2022 

The conclusion of the inquest was recorded as:  

Death by Accident. 

The medical cause of death was: 

1a Subdural haematoma 
1b Fall  

2. Advanced Vascular Dementia. Hip Fracture, CVA, Osteoarthritis, hypertension,
Pancreatitis, gallstones, poor mobility

4 

CIRCUMSTANCES OF THE DEATH 

Glenys Lillian Phipps was admitted to hospital on 3/9/2020 for investigations of 
abdominal pain. Glenys suffered with dementia and was confused in hospital. There 
was an inadequate assessment of her risk of falling and no personalised care plan was 
developed to reduce the risk. Glenys fell twice in hospital. The second fall on 17/9/20 

 resulted in a cerebral bleed. Her condition deteriorated thereafter, and Glenys died as 
a result of the head injury on 21/9/20 at Nevill Hall Hospital. 

5 

CORONER’S CONCERNS 

During the course of the inquest, evidence revealed matters giving rise to concern. In 
my opinion there is a risk that future deaths will occur unless action is taken. In the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows: - 

I heard that a key component of the policy to minimize the risk of falls is a thorough 
understanding of the multifactorial risk assessment process (MFRA)  

Whilst I was informed that all adult nurses were made aware of the risk of falls during 
their nurse training, they are not trained in the use of the MFRA. It is clear that newly 
qualified nurses rapidly assume responsibility for the care of a group of patients, often 
before they can undertake the MFRA training. 

The senior nurse who gave evidence and presented the internal investigation into the 
circumstances surrounding Mrs Phipps’ death, undertaken by Aneurin Bevan 
University Health Board, confirmed that it would be beneficial to the safety of 
patients if MFRA processes were taught to student nurses prior to qualification.  

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have 
the power to take such action. 

I should be grateful if the following information be provided to me: 

In light of the evidence heard, the steps being taken by the training facilities to ensure 
that nurses are adequately trained in falls risk management prior to qualification. 

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this 
report, namely . I, the Coroner, may extend this period. 

Your response must contain details of action taken or proposed to be taken, setting 
out the timetable for action. Otherwise, you must explain why no action is necessary  

8 

COPIES AND PUBLICATION 

I have sent a copy of my report to the Chief Coroner and the following Interested 
Person (s) 

The family of Glenys Phipps 
Health Inspectorate Wales. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 I am also under a duty to send the Chief Coroner a copy of your response. 

The Chief coroner may publish either or both in a complete or redacted summary 
form. He may send a copy of this report to any person who he believes may find it 
useful or of interest. You may make representations to me, the Coroner, at the time 
of your response, about the release or the publication of your response by the Chief 
coroner. 

9 

DATE: 22 December 2022 

Signed 

Caroline Saunders 
His Majesty’s Senior Coroner for the Area of Gwent.

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Health Education and Improvement Wales (PDF)
Addysg a Gwella Iechyd Cymru 
(AaGIC) 
Health Education and Improvement Wales 
(HEIW) 
Tyˆ Dysgu, Cefn 
Coed, Nantgarw 
CF15 7QQ 

Ffôn | Tel: 03300 585 005 
Ebost | Email: heiw@wales.nhs.uk 
Gwefan | Web: aagic.gig.cymru / 
heiw.nhs.wales 

From: 

Director of Nurse and Health Professional Education 
Health Education and Improvement Wales (HEIW) 
CF15 7QQ 

To:  
Ms Caroline Saunders 
HM Senior Coroner of Gwent  
Room 204W 
The Civic Centre 
Godfrey Road  
Newport NP20 4 UR  

21st February 2023. 

Dear Ms Saunders 

Re: Health Education and Improvement Wales response to Regulation 28 Report to Prevent Deaths, 
received following the Inquest touching on the death of Glenys Lillian Phipps. 

Thank you for your report dated 22 December 2022, which was received on 28th December 2022 following  
annual leave and Christmas Bank Holidays. 

Further to you report, the information presented below is intended to describe the action taken/being taken by 
Health Education and Improvement Wales (HEIW) to mitigate the risk of future deaths. 

Health Education and Improvement Wales (HEIW) is the strategic workforce and education body for NHS Wales 
and sits alongside Health Boards and Trusts. We are committed to delivering the vision of transforming the 
workforce for a healthier Wales and have a leading role in education, training, development and shaping the 
healthcare workforce in Wales to ensure high-quality care for the people of Wales 

Excellent education and training underpin the development of a sustainable workforce, which in turn provides the 
capacity and capability to lead and promote high quality, safe patient, person, and community centred care.   

In 2021, following extensive stakeholder engagement and researched international best practice, the HEIW 
Board approved and awarded healthcare education contracts, for delivery over next 10 years,. Alongside the 
NMC Standards framework for nursing and midwifery education. and Standards for student supervision and 
assessment, key themes were  built into the contract specification to meet the future healthcare needs in Wales.  

Clinical placements and student supervision  

HEIW is  committed through a programme approach to support the development of clinical placement availability 
and quality to underpin delivery of education and training across healthcare programmes. Placement learning 
constitutes a significant proportion of healthcare education and training in Wales, with over 11,000 students 
undertaking pre-registration education programmes at any one time. 

Increases in student and trainee numbers has placed a substantial premium on placement availability. Building 
on existing placement availability , new models for placement learning, inter-professional education and 
supervision; continue to be developed to meet the  required quality benchmarks for placement excellence  

Pencadlys HEIW | HEIW Headquarters, Tyˆ Dysgu, Cefn Coed, Nantgarw CF15 7QQ 
Ffôn | Tel: 03300 585 005 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 Prior to attending  their first  clinical placement It is a contractual requirement with Universities for all student 
nurses to undertake a range of mandatory eLearning modules, which includes Moving and Handling and Falls 
Prevention. 

 While on placement, the student is supported by a Practice Education Facilitator (PEF) funded by HEIW. PEF 
roles are multi-layered and span the whole student journey including involvement in selection and recruitment; 
facilitation of placement capacity, delivery of supervisor and assessor training, quality assurance of practice 
learning environments; and  supporting registered staff with students who may not be meeting required levels of 
proficiency, through to the point of registration and support of new employees during their initial period of 
preceptorship. Positive feedback continues to be received from students, supervisors and assessors about the 
support provided by PEFs. 

Matter of concern – is it beneficial for Multifactorial Risk Assessment (MFRA) processes to be taught to 
student nurses prior to qualification? 

We fully accept that improving patient safety and  protecting patients from Falls is the responsibility of the entire 
multidisciplinary team, both registered and non registered staff. This is fully supported by the evidence and 
national guidance  

With reference to the MFRA,  this is a nationally agreed programme delivered by all Health Boards and Trusts  
across Wales. The MFRA is an assessment with multiple components that aims to identify a person’s risk factors 
for falling. It should be performed by a healthcare professional with appropriate skills and experience and should 
be part of an individualised multifactorial intervention which may need to be coordinated across different 
professionals and settings; to ensure the patient receives the appropriate safe care. 

While student nurses may  be introduced  and learn about  the MFRA at various stages of practice placement 
under supervision, they cannot be held responsible  to coordinate care. it is therefore not appropriate for MFRA 
education and training during their pre-registration education. 

I am pleased to report that Aneurin Bevan deliver MFRA education to all new registered nurses as part of their 
induction into the organisation and provide support to develop and enhance their skills . I would suggest the  the 
lessons to be learned from this incident and the safety improvements introduced at Aneurin Bevan, be shared 
with other organisations.  

I trust the above addresses the concerns raised in your report. However, please do not hesitate to contact me 
should you require further information  

Your sincerely, 

Director of Nurse and Health Professional Education 
Health Education and Improvement Wales (HEIW) 

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