Prevention of Future Deaths reports · 2024

Nicola Rayner

Regulation 28 report to prevent future deaths, reference 2024-0130, written 7 Mar 2024. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report7 Mar 2024
Reference2024-0130
DeceasedNicola Rayner
CoronerNigel Parsley
Coroner areaSuffolk
CategorySuicide (from 2015)
Organisation namedNorfolk and Suffolk NHS Foundation Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS (1) 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

Rt Hon Victoria Atkins MP 
Secretary of State 
Department of Health and Social Care 
39 Victoria Street 
London 
SW1H 0EU 

1 

CORONER 

I am Nigel Parsley, Senior Coroner, for the coroner area of Suffolk. 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 
2009 and Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 16th June 2023 I commenced an investigation into the death of Nicola RAYNER 

The investigation concluded at the end of the inquest on 23rd February 2024. The 
conclusion of the inquest was that the death was the result of:- 

Suicide, resulting directly from a lack of Mental Health bed provision in Suffolk 
and nationally. 

The medical cause of death was confirmed as: 

1a Traumatic asphyxia 
1b Hanging 

4 

CIRCUMSTANCES OF THE DEATH 

Nicola Raynor was verified as deceased at 19:43 on 10th June 2023, at the 
Addenbrookes Hospital, Cambridge, Cambridgeshire  

On the 6th June 2023 Nicola had been found hanging

services attended, and Nicola was taken to Addenbrookes Hospital where she 
subsequently passed away as the result of a hypoxic brain injury.  

 The emergency 

Nicola had a history of poor mental health, and at the time of her death was 
under the care of the Mental Health Services.  

Prior to Nicola being found hanging on the 6th June 2023, she had earlier that 
day attended a consultation with a psychiatrist, who had wanted to admit Nicola 
to a Mental Health ward immediately, however no beds were available.  

Nicola had a few days earlier (on 29th May 2023), also been seen by a Mental 
Health Nurse at the local Accident and Emergency department, who had also 
wanted to immediately admit Nicola into hospital, but due to Bank Holiday 
pressures, again no bed had been available.  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 At the time of her death Nicola had been placed on a waiting list to be admitted 
to hospital, but due to non-availability locally, or nationally, admission was not 
possible.  

Had a Mental Health bed been available on the 6th June 2023, Nicola’s death 
would not have occurred.   

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters given rise to concern. 
In my opinion there is a risk that future deaths could occur unless action is taken. In 
the circumstances it is my statutory duty to report to you; 

the MATTERS OF CONCERN as follows.  –  

Had an informal Mental Health bed been available on the 6th June 2023, and 
Nicola had been admitted as both she and her psychiatrist had wished, her 
death would not have occurred. 

I am therefore concerned in relation to the overall bed capacity for those 
patients like Nicola seeking informal inpatient admission. 

Nicola’s case is not an isolated one.  

Evidence was heard from the Norfolk and Suffolk Foundation Trust, that on the 
day of the inquest itself (23rd February 2024), the availability of bed provision for 
informal Mental Health patients had failed to improve at all.  

The court heard that on the 23rd February 2024, the Operational Pressure 
Escalation Level was at its highest level (Four Black) and that at time of 
Nicola’s inquest, in Suffolk alone, there were 20 patients on a list waiting for an 
informal inpatient Mental Health bed.  

The court heard, that just as on the 6th June 2023, there were no other available 
informal Mental Health beds anywhere else in the country.   

The facts of Nicola’s case mirror those of another tragic Suffolk case, for which 
I produced a Prevention of Future Death Report in October 2020.  

I am therefore concerned, that any measures that may have been taken in the 
intervening period since October 2020, have neither adequately, or effectively, 
addressed this clear and continuing local and national risk of future deaths 
occurring.  

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken in order to prevent future deaths, and I believe 
you or your organisation have the power to take any such action you identify.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely 2nd May 2024 I, the Senior Coroner, may extend the period if I consider it 
reasonable to do so. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 Your response must contain details of action taken or proposed to be taken, setting 
out the timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested 
Persons;-  

1.  Nicola’s next of kin. 

2.  The Chief Executive Norfolk and Suffolk NHS Foundation Trust. 

I am under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or summary 
form. He may send a copy of this report to any person who he believes may find it 
useful or of interest. You may make representations to me, the Senior Coroner, at the 
time of your response, about the release or the publication of your response by the 
Chief Coroner. 

9 

Name: Nigel Parsley 
Date: 7th March 2024                             
Appointment: HM Senior Coroner 
Jurisdiction: Suffolk

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Department of Health and Social Care (PDF)
From Maria Caulfield MP  
Parliamentary Under Secretary of State  
Department of Health & Social Care  

39 Victoria Street  
London  
SW1H 0EU  

Mr Nigel Parsley  
The Coroner’s Court and Offices 
Beacon House 
Whitehouse Road 
Ipswich  
IP1 5PB 

16 May 2024 

Dear Mr Parsley,   

Thank you for the Regulation 28 report to prevent future deaths dated 07/03/2024 about the 
death of Nicola Rayner. I am replying as Minister with responsibility for Mental Health and 
Women’s Health Strategy.       

Firstly, I would like to say how deeply saddened I was to read of the circumstances of  
Nicola Rayner’s death, and I offer my sincere condolences to her family and loved ones. I 
can only begin to imagine the effect that this will have had on her loved ones and, whilst I 
know that it will come as little comfort to them, I nevertheless hope they will accept my 
heartfelt condolences.    

The report raises concerns over the lack of bed capacity for patients like Nicola seeking 
informal inpatient admission and that for the individual trusts, any measures that may have 
been taken, have neither adequately, or effectively, addressed the continuing local and 
national risk of future deaths occurring.   

In preparing this response, Departmental officials have made enquiries with NHS England 
and the Care Quality Commission. NHSE have informed us that the number of mental health 
beds required to support a local population is dependent on both local mental health needs 
and the effectiveness of the whole local mental health system in providing timely access to 
care and supporting people to stay well in the community, therefore reducing the likelihood 
of an admission being necessary.   

In some local areas there is a need for more beds, this is being addressed in part through 
investment in new units, however, this should be considered as part of whole system 
transformation approach. This is supported by the NHS Long Term Plan (LTP), which is 
seeing an additional £2.3bn funding invested in mental health services from 2019/20 – 

  
  
  
  
  
  
  
  
 
   
  
  
  
  
  
   
  
 2023/24, around £1.3bn of which is for adult community, crisis and acute mental health 
services to help people get quicker access to the care they need and prevent avoidable 
deterioration and hospital admission.    

NHS England’s 2024/25 priorities and operational planning guidance reinforces this focus 
on improving patient flow as a key priority – with systems directed to reduce the average 
length of stay in adult acute mental health wards and in order to deliver more timely access 
to local beds.   

To address the wider system issues that impact on health services, a further £1.6bn has 
been made available via the better care fund from 2023-25. This funding can be used to 
support mental health inpatient services as well as the wider system which should help to 
reduce pressures on local inpatient services so that those who need to access beds can 
do so quickly and locally.  

CQC continue to monitor the mental health sector and NSFT through their regulatory 
monitoring powers. The CQC will also continue to work with and monitor the trust on an 
ongoing basis and, if there are concerns about risk to patients, will not hesitate to take 
action. Access to mental health care and the quality of the care remain a key area of 
concern.   

I would like to assure you that we take these concerns very seriously. The Government 
remains concerned about the prevalence of suicide. The Government’s new suicide 
prevention strategy for England is a five-year strategy which sets out the Government’s 
ambition for suicide prevention, together with over 100 actions that we think will deliver 
this. It is a multi-sector and cross-government suicide strategy, with actions from a wide 
range of organisations that will be delivered over the next few years.   

The strategy is supported by a wide-range of activity the government is funding and that 
will support people’s mental health. Between 2018/19 and 2023/24, NHS spending on 
mental health has increased by £4.7bn (in cash terms). This is significantly above the 
£3.4bn cash terms growth ambition set out at the time of the Long Term Plan. As part of 
our plans to improve mental health facilities, we are investing over £400 million to 
eradicate dormitories and give patients the privacy of their own ensuite bedroom - over 
600 beds have already been replaced across 34 sites (out of a total of around 1,400 beds 
across 50 sites).  

The Department is also committed to ensuring that significant progress is being made in 
Norfolk and Suffolk to ensure that mental health services are of the high standard that 
patients and their families should rightly expect.  This is why I met and will continue to 
meet with a range of campaigners, local stakeholders, the Trust and delivery partners to 
discuss progress on the Trust’s improvement plan, improvements in mortality recording, 
and how we can better understand the number of deaths, as set out in the Grant Thornton 
report.  

Whilst some improvements have been made, as set out in the most recent Care Quality 
Commission inspection report, it is clear that vital improvements are needed to be made 
and embedded to address the very significant challenges that remain.  The Trust must be 
transparent and engage closely with families and local stakeholders as it aims to continue 
to make progress with its partners in improving mental health support in the area.   

  
  
   
  
  
  
  
  
 It is critically important that we learn from patient safety incidents, so that the NHS can 
improve the quality and safety of the services it delivers. An inquiry is only one, but it is not 
appropriate in all circumstances. There are a range of mechanisms that the government 
can deploy to achieve this learning. The Trust is in the national Recovery Support 
Programme, which means it is subject to the highest degree of national oversight in 
segment 4 of the NHS Oversight Framework. NHS England is providing the Trust with 
focused and integrated support, with a full-time improvement director in place, and 
representation in the trust’s governance meetings so it has full visibility of the latest data 
on the improvements needed. It will work closely with the trust and stakeholders to ensure 
that the recent progress made continues and is built on.  

I hope this response is helpful. Thank you for bringing these concerns to my attention.    

Yours sincerely,   

 MARIA CAULFIELD MP

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