Prevention of Future Deaths reports · 2024

Maureen Owens

Regulation 28 report to prevent future deaths, reference 2024-0177, written 27 Mar 2024. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report27 Mar 2024
Reference2024-0177
DeceasedMaureen Owens
CoronerJohn Gittins
Coroner areaNorth Wales (East and Central)
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Wales prevention of future deaths reports (2019 onwards)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

John Adrian Gittins 
Senior Coroner for North Wales (East and Central) 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  BCUHB, Ysbyty Gwynedd, Penrhosgarnedd, Bangor, 
Gwynedd LL57 2PW.      
CORONER 

1 

I am John Adrian Gittins, Senior Coroner for North Wales (East and Central)                     

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On the 15th of August 2023 I commenced an investigation into the death of Maureen Elizabeth 
Owens (DOB 28.2.43 DOD 9.12.22). The investigation concluded at the end of the inquest on 
the 20th of March 2024.  The cause of death was recorded as being due to 1(a) Multiorgan 
Failure 1(b) Bilateral Femoral Thrombosis (operated) 1(c) Peripheral and Central Vascular 
Disease and the conclusion of the inquest was by way of a narrative in the following terms :  

The death was due to natural causes, contributed to by operational delays as a result of which 
the deceased was not afforded the timely care and treatment which may have optimised the 
prospects of a full recovery 

4 

CIRCUMSTANCES OF THE DEATH 

On the 6th of December 2022, whilst a patient at the Maelor Hospital Wrexham, the 
deceased developed a condition which required urgent vascular surgery, however her 
transfer for this procedure was delayed and despite subsequent surgical intervention, she 
deteriorated post-operatively and died at Glan Clwyd Hospital on the 9th of December 
2022. 

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed the following matter giving rise to 
concern. In my opinion there is a risk that future deaths will occur unless action is taken. In the 
circumstances it is my statutory duty to report to you. 

The MATTER OF CONCERN is as follows.  – 

An investigation by the Health Board indicated that the transport request for urgent transfer for 
vascular surgery should have been booked by the ward with the Adult Critical Care Service 
Cymru (ACCTS) and not WAST and evidence was received in the course of the inquest which 
suggests that there is inadequate knowledge of the use of ACCTS and its operation across the 
whole of the Health Board, including clinical site managers as well as clinicians and nursing staff. 

Coroner's Office, County Hall, Wynnstay Road, Ruthin, LL15 1YN 

 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have the power 
to take such action. 

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely by 
28th of May 2024 I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Family of the Deceased and to the Chief Coroner. 

I am also under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or summary form. He 
may send a copy of this report to any person who he believes may find it useful or of interest. 
You may make representations to me, the coroner, at the time of your response, about the 
release or the publication of your response by the Chief Coroner. 

9 

Dated 2nd April 2024 

Signature 
Senior Coroner for North Wales (East and Central) 

Coroner's Office, County Hall, Wynnstay Road, Ruthin, LL15 1YN

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Betsi Cadwaladr University Health Board (PDF)
Bloc 5, Llys Carlton, Parc BusnesLlanelwy, 
Llanelwy, LL17 0JG 

---------------------------------- 

Block 5, Carlton Court, St Asaph Business 
Park, St Asaph, LL17 0JG 

Ein cyf / Our ref:  
Eichcyf / Your ref: 

Dyddiad / Date: 28 May 2024 

John Gittins   
HM Senior Coroner 
North Wales (East and Central) 
Coroner's Office 
County Hall 
Wynnstay Road 
Ruthin LL15 1YN  

Dear Mr Gittins,  

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 
Maureen Elizabeth Owens 

I write in response to the Regulation 28 Report to Prevent Future Deaths dated 02 April 
2024,  issued  by  yourself  to  Betsi  Cadwaladr  University  Health  Board,  following  the 
inquest into the death of Mrs Maureen Owens.   

I would like to begin by offering my deepest condolences to the family and friends of Mrs 
Owens.   

In the notice, you highlighted your concerns that that there is inadequate knowledge of 
the use of the Adult Critical Care Transfer Service (ACCTS) and its operation across the 
whole  of  the  Health  Board,  including  clinical  site  managers  as  well  as  clinicians  and 
nursing staff. 

Following the inquest, the Emergency Medical Retrieval and Transfer Service (EMRTS) 
,  EMRTS  National 
have  examined  the  patient  records  and 
Director, has written to me with their findings.  

They confirm that it is correct that the ACCTS were not contacted about the transfer of 
Mrs Owens, and from their review confirm Mrs Owens did not meet the current criteria 
for ACCTS referral or transfer since the proposed transfer was a ward to ward transfer 
and there were no critical care needs identified.  

The ACCTS service is currently only commissioned to transfer patients with critical care 
requirements.  Therefore,  the  referral  was  correctly  made  to  the  Welsh  Ambulance 
Service Trust and the clinical urgency of the transfer should have determined the speed 
of response and transfer.  

As  you  know,  significant  work is already  underway  to  improve Urgent and  Emergency 
Care  as  part of  the Welsh  Government  Six  Goals  Programme  as  we  have  detailed  in 
other responses to you previously. Specifically in relation to these concerns about staff 

Cyfeiriad Gohebiaeth ar gyfer y Cadeirydd a'r Prif Weithredwr / Correspondence address for Chairman and Chief Executive: 
Swyddfa'r Gweithredwyr / Executives’ Office 
Ysbyty Gwynedd, Penrhosgarnedd 
Bangor, Gwynedd LL57 2PW 

Gwefan: www.pbc.cymru.nhs.uk / Web: www.bcu.wales.nhs.uk 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 awareness  of  the  transfer  procedures,  I  asked  our  Associate  Director  of  Urgent  and 
Emergency Care to develop improvement actions, which I have summarised below.    

Whilst there is a confirmed process in place for requesting immediate transfers that is 
utilised effectively on a daily basis across North Wales,  in response to your notice  we 
have identified further learning and improvement is required to support all our staff and 
as such, we have agreed actions for implementation: 

No. 

Action/Objective 

Re-share with all Integrated Health Communities (IHCs) the 
agreed transfer process and seek confirmation from them this 
has been cascaded 

All  acute  sites  to  confirm  site  management  teams  as  the 
single  point  of  contact  for  emergency  transfers  from  their 
respective sites 

Health  Board  wide  system  focus  on  service  provision 
required  for  intra-hospital  transfers  for  specialties  between 
Hub  and  spoke  sites  –  a  workshop  date  will  be  finalised 
(working closely with national commissioners) 

Delivery Date 

13/05/2024 
(Complete)  

10/06/2024 

01/08/2024 

Review the Patient Transfer Procedure (NU19) – this work is 
already underway led by a Head of Nursing and the Head of 
Patient Safety  

Develop  a  monitoring  process  for  transfers/repatriations  in 
line with the All-Wales repatriation process as part of the Six 
Goals Programme for Urgent and Emergency Care  

01/08/2024 

01/09/2024 

1. 

2. 

3. 

4. 

5. 

Delivery against the above actions will be overseen by the Associate Director for Urgent 
and  Emergency  Care  who  will  provide  assurance  to  the  Urgent  and  Emergency  Care 
Programme Group that the above actions have been delivered. 

I hope this letter sets out for you the actions that we are taking to ensure the concerns 
you raised are being addressed.  

We would be happy to meet with you and discuss our plans in more detail, or provide 
further information and assurance should that be helpful.  

Once again, I offer my deepest condolences to the family and friends of Mrs Owens for 
their loss. 

 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 Yours sincerely 

Cyfarwyddwr Meddygol Gweithredol / Dirprwy Prif Weithredwr Dros Dro 
Executive Medical Director / Acting Deputy Chief Executive  

cc  

, Deputy Director of Quality

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