Prevention of Future Deaths reports · 2025

Sybil Morgan-Gray

Regulation 28 report to prevent future deaths, reference 2025-0217, written 7 May 2025. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report7 May 2025
Reference2025-0217
DeceasedSybil Morgan-Gray
CoronerR Brittain
Coroner areaInner North London
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

, CEO MHRA via 

1 

CORONER 

I am R Brittain, Assistant Coroner for Inner London North. 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATIONS and INQUESTS 

The inquest into Sybil Morgan-Gray’s death was opened on 22 August 2023 and 
concluded on 2 May 2025.  

I reached a narrative conclusion that her death was caused by recognised complications 
of a necessary surgical procedure 

4 

CIRCUMSTANCES OF THE DEATH 

Ms Morgan-Gray was admitted to hospital when concerns were raised regarding the 
vascular supply in her lower limbs. She underwent surgical procedures to address this. 
However, she was later admitted to Intensive Care after developing Stercoral Colitis, for 
which she required a total colectomy.  

She had previously been diagnosed with diabetes mellitus and suffered episodes of 
hypoglycaemia whilst in hospital. She was noted to have suffered another episode of 
hypoglycaemia on 24 April 2022, which was addressed. However, she did not have 
further blood glucose results analysed until after 3am the next morning (despite entries 
in the records, which were seemingly falsified). Two results were obtained via blood gas 
analysis within minutes of each other. Both showed an unrecordably low glucose but 
subsequent action was not taken, based on these results.  

I heard evidence that most medical staff are aware that blood gas analysers show an 
unrecordably low glucose as ‘- - -↓’ but that this can be interpreted as meaning that the 
sample was not analysable.  

Ms Morgan-Gray’s hypoglycaemia was not recognised for several hours, by which time 
she had suffered a consequential brain injury.  

This condition contributed to her death but the direct cause was an infection arising from 
her earlier abdominal surgery. She died on 15 May 2022. 

5 

CORONER’S CONCERNS 

During the course of this inquest the evidence revealed matters giving rise to concern. In 
my opinion there is a risk that future deaths will occur unless action is taken. In the 
circumstances it is my statutory duty to report to you. 

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The MATTERS OF CONCERN following the inquest into Ms Morgan-Gray’s death were 
as follows: 

1. A concern regarding the interpretation of blood gas machine readings. Specifically, 
when blood glucose levels are unrecordably low, the machines report this as ‘- - -↓’. This 
display can be misinterpreted as indicating the sample is unanalysable, rather than 
accurately reflecting an extremely low glucose level. This misinterpretation could lead to 
delayed or inappropriate clinical responses, potentially resulting in future deaths.  

It was unclear why the results are not recorded as ‘Low’ or similar.  

As the regulator of medical devices, I made the decision to write this report to you, rather 
than an individual manufacturer, as I believe you have the power to direct all 
manufacturers of such devices to ensure they provide clear and easily interpretable 
results.  

 6  ACTION COULD BE TAKEN 

In  my  opinion  action  could  be  taken  to  prevent  future  deaths  and  I  believe  that  the 
addressee has the power to take such action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely by 31 June 2025. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out 
the timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I  have  sent  a  copy  of  my  report  to  the  Chief  Coroner,  Ms  Morgan-Gray’s  family,  the 
hospital Trust and the CQC.  

I am also under a duty to send the Chief Coroner a copy of your response.  

The  Chief  Coroner  may  publish  either  or  both  in  a  complete  or  redacted  or  summary 
form.  She  may  send  a  copy  of  this  report  to  any  person who she believes may find it 
useful  or  of  interest.  You  may  make  representations  to me, the coroner, at the time of 
your  response,  about  the  release  or  the  publication  of  your  response  by  the  Chief 
Coroner. 

9 

7 May 2025 

Assistant Coroner R Brittain 

2

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Medicines Healthcare Products Regulatory Agency (PDF)
10 South Colonnade 
Canary Wharf 
London 
E14 4PU 
United Kingdom 
gov.uk/mhra 

Mr R. Brittain 
Assistant Coroner for Inner London North 

12 September 2025 

Dear Mr Brittain, 

Regulation 28 Report into the death of Sybil Morgan-Gray 

We acknowledge your Regulation 28 Report relating to the death of Ms Sybil Morgan-Gray, 
which was received by the Medicines and Healthcare products Regulatory Agency (MHRA) 
on 8th May 2025. 
respond on his behalf given my role as Chief Safety Officer at the MHRA. 

, the Chief Executive Officer of the MHRA has asked me to 

We would like to thank you for your help in providing the additional information requested in 
relation to the manufacturer and your understanding that this has delayed the response 
beyond the original requested timelines.  We would like to offer our sincere condolences to 
Ms Sybil Morgan-Gray’s family on their tragic loss.  

The MHRA is an executive agency of the Department of Health and Social Care (“DHSC”) 
and is responsible for the regulation of all medicines and medical devices marketed in the 
UK. Patient safety is our top priority, and we carefully consider the findings of all Prevention 
of Future Death reports. 

Your report identified a concern regarding the interpretation of blood gas machine readings. 
Specifically, when blood glucose levels are unrecordably low, the machines report this as       
‘- - -↓’. Your concern was that this display can be misinterpreted as indicating the sample is 
unanalysable, rather than accurately reflecting an extremely low glucose level, which could 
lead to delayed or inappropriate clinical responses, potentially resulting in future deaths. 
Your report notes that it was unclear why the results are not recorded as ‘Low’ or similar.  

All in vitro diagnostic devices have two standard assay ranges, a ‘detectable’ range, and a 
‘reportable’ range. The detectable range is the range of analyte concentrations that the 

 
 
 
 
 
 
 
 
 
 
 
 
 
 device can detect while the reportable range is the analytical range that demonstrates a 
suitable level of accuracy and precision to be reported. Therefore, any analyte measurement 
that falls outside either of these ranges should be repeated to determine the cause of the 
result, which could be that the concentration was too low or that there was a problem with 
the sample that meant it could not be analysed. 

Because of the multiple ranges within any given assay, it is usually not possible to use 
generic terms such as ‘low’ or ‘high’ as these may lead to confusion as to which range the 
result is referring to. Therefore, it is common for manufacturers to include in the results 
different symbols that reflect which range the result sits outside. The symbols or alerts 
should be clearly defined in the manufacturer’s Instructions for Use guidance and 
subsequently incorporated into any third-party Standard Operating Procedures (SOP) or 
training material.  

The Siemens RAPIDPoint 500 System Operator’s Guide contains the following table in 
section 2-32:  

 
  
 
 
 It is therefore important that device users are familiar with any warnings or symbols 
displayed on the device and the recommended course of action, particularly when results fall 
outside of the reporting range. We have investigated whether this is a wider issue across all 
point of care analysers and can confirm that we have not identified any further safety signals 
reported through our Yellow Card scheme associated with the interpretation of glucose 
results, or any other point of care results, outside the reporting range. 

It is our intention to share applicable details of this report with the manufacturer so that they 
can review this case as part of their on-going post market surveillance activities, and to work 
with the trust to resolve any identified training issues that may have arisen.  We will also 
engage with NHS England colleagues to determine if any additional similar cases have been 
reported to Learn from Patient Safety Events and if there are, will work with NHSE to ensure 
appropriate training is in place. 

We hope this addresses your concerns.  

Yours sincerely, 

Chief Safety Officer 
Medicines and Healthcare products Regulatory Agency

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