Prevention of Future Deaths reports · 2013

Brian Dorling and Philippine de Gerin-Ricard

Regulation 28 report to prevent future deaths, reference 2013-0265, written 17 Oct 2013. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report17 Oct 2013
Reference2013-0265
DeceasedBrian Dorling and Philippine de Gerin-Ricard
CoronerMary Hassell
Coroner areaInner North London
CategoryRoad (Highways Safety) related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28:  Prevention of Future Deaths report 

Brian Robert DORLING (died 24.10.11) 
Philippine Marthe Anne Marie de GERIN-RICARD (died 05.07.13) 

THIS REPORT IS BEING SENT TO: 

1.  Mr Boris Johnson 
Mayor of London 
Greater London Authority 
City Hall 
The Queen’s Walk 
More London 
London  SE1 2AA 

1 

CORONER 

I am:                      Coroner ME Hassell 
                              Senior Coroner  
                              Inner North London 
                              Poplar Coroner’s Court 
                              127 Poplar High Street 
                              London  E14 0AE 

2 

CORONER’S LEGAL POWERS 

I make this report under the Coroners and Justice Act 2009,  
paragraph 7, Schedule 5, and  
The Coroners (Investigations) Regulations 2013, 
regulations 28 and 29. 

3 

INVESTIGATION and INQUEST 

On  26.10.11,  my  predecessor,  Andrew  Scott  Reid,  commenced  an 
investigation  into  the  death  of  Brian  Robert  Dorling.  I  concluded  the 
investigation by way of a two day inquest finishing on 15.10.13. 

On  10.07.13,  one  of  my  assistant  coroners,  Richard  Ian  Brittain, 
commenced  an  investigation  into  the  death  of  Philippine  Marthe  Anne 
Marie de Gerin-Ricard.  I concluded the investigation by way of a one day 
inquest on 16.10.13. 

In  both  cases  I  concluded  that  death  was  an  accident,  in  Mr  Dorling’s 
case adding a narrative to this.   

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 4  CIRCUMSTANCES OF THE DEATHS 

Both Mr Dorling and Ms de Gerin-Ricard died when the pedal cycle each 
was  riding  was  involved  in a  collision  with  a  heavy  goods  vehicle.    Both 
were cycling on Cycle Super Highway 2 in London.  Ms de Gerin-Ricard 
was riding a Barclays bicycle. 

Mr Dorling was cycling across Bow roundabout when a tipper truck on his 
outside turned left across his path and the two collided.  Mr Dorling was 
on a blue strip that was not edged with a white line and was therefore not 
a cycle lane. 

Ms  de  Gerin-Ricard  was  cycling  along  Whitechapel  High  Street  just  in 
front  of  a  lorry  in  the  driver’s  blind  spot,  having  approached  from  the 
pavement on the inside, when first impact occurred.   

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise 
to  concern.  In  my  opinion,  there  is  a  risk  that  future  deaths  will  occur 
unless  action  is  taken.  In  the  circumstances  it  is  my  statutory  duty  to 
report to you. 

The MATTERS OF CONCERN are threefold.  

1.  Whilst  the  cycle  super  highways  have  been  implemented  with  a 
range  of  measures  that  many  cyclists  have  found  helpful,  the 
unbordered  blue  strips  that  have  been  painted  on  some  roads 
are confusing.   

I  heard  evidence  that  many  cyclists  and  motorists  simply  do  not 
appreciate  that  such  a  blue  strip  without  a  white  line  border 
(whether unbroken or broken) is not a cycle lane. 

Whilst  research  has  been  carried  out  into  the  effect  of  the  cycle 
super highways, no research has been carried out specifically into 
the effect of unbordered blue strips. 

The confusion has the following potential consequences. 

  Cyclists  wrongly  assume  (as  Mr  Dorling  may  have  done)  that 

they have priority, and are lulled into a false sense of security. 

  Cyclists believe that they have to ride on the blue strips, which 
may not be the correct position for them to assume in particular 
round  a 
circumstances,  most  particularly  when  going 
roundabout. 

2 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Motorists’  awareness  of  the  possible  presence  of  cyclists  is 
raised,  but  they  expect  these  cyclists  to  be on  the  blue  strips, 
which  the  cyclists  may  not  be  if  they  are  assuming  the  safest 
position, particularly when going round a roundabout. 

  When  the  strips  are  painted  within  a  lane  that  is  plainly  not 
wide  enough  to  accommodate  vehicular  and  cycle  traffic, 
motorists may form the incorrect view that they have to stay out 
of the strip and so straddle lanes, rather than simply overtaking 
a cyclist at the appropriate time. 

  Alternatively,  motorists  may  drive  over  the  blue  strips,  which 
they  are  perfectly  entitled  to  do,  but  then  get  into  the  habit  of 
driving  over  coloured  strips,  and  not  notice  when  these  are 
actually bordered by white lines and so are cycle lanes.  Thus, 
cyclists riding in cycle lanes elsewhere in London and the rest 
of the country, are put in greater danger. 

2.  It  seems  that,  despite  the  efforts  already  made,  more  work  could 
usefully be undertaken to  educate cyclists (and motorists) about 
safer riding techniques.   

For example, it may seem counter intuitive to some cyclists to take 
the  lane,  in  other  words  not  always  to  ride  over  to  the  left  of  the 
lane,  but  sometimes  more  towards  the  middle.    However, 
sometimes this is the safest option. 

And  most  especially,  the  dangers  of  a  cycle  overtaking  vehicular 
traffic  on  the  inside  in  the  approach  to  a  junction,  cannot be  over 
stressed. 

Public information advertising in cycle shops, on websites, or even 
on television, could assist in changing the culture in this respect. 

3.  The  junction  of  Whitechapel  High  Street  and  Commercial 
Street  in  London  E1  (where  Ms  de  Gerin-Ricard  sustained  her 
fatal injuries) remains difficult to negotiate. 

As  I  am  sure  you  are  aware,  innovative  solutions  need  to  be 
considered, whether this be in terms of infrastructure or other.  

For  example,  I  note  that  in  York  there  is  currently  a  trial  of  the 
Cycle Alert system, where an HGV can be fitted with a sensor that 
detects the presence of a cycle also so fitted, the cycle equipment 
being available for as little as £5.   

I do not say that this is the answer, I merely seek to illustrate the 
sort of thinking that may be helpful. 

3 

 
 
 
 
 
 
 
 
 
 
   
  
 
 6 

ACTION SHOULD BE TAKEN 

In  my  opinion  action  should  be  taken  to  prevent  future  deaths  and  I 
believe  that  you  and  Transport for  London  have  the  power  to  take  such 
action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date 
of this report, namely by 16 December 2013. I, the coroner, may extend 
the period. 

Your  response  must  contain  details  of  action  taken  or  proposed  to  be 
taken,  setting  out  the  timetable  for  action.  Otherwise  you  must  explain 
why no action is proposed. 

I  should  be  very  grateful for a  copy  of  your response  also  in  French,  so 
that I may forward this to the family of Philippine de Gerin-Ricard. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the following. 

 mother of Philippine de Gerin-Ricard 

 wife of Brian Dorling 

, father of Philippine de Gerin-Ricard 

  HHJ Peter Thornton QC, the Chief Coroner of England & Wales 
 
 
 
 
 
 
 
 
 

, MPS traffic management unit 

 Transport for London 

 TfL legal department 

, Jacobs consultancy 

 former HGV driver 

 former HGV driver 

I  am  also  under  a  duty  to  send  the  Chief  Coroner  a  copy  of  your 
response.  

The Chief Coroner may publish either or both in a complete or redacted 
or summary form. He may send a copy of this report to any  person who 
he  believes  may 
interest.  You  may  make 
representations to me, the Senior Coroner, at the time of your response, 
about  the  release  or  the  publication  of  your  response  by  the  Chief 
Coroner. 

it  useful  or  of 

find 

4 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 9 

DATE                                                   SIGNED BY SENIOR CORONER 

17.10.13 

5

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Mayor of London (PDF)
MAYOR OF LONDON

Coroner M E Hassell
Senior Coroner, Inner North London
Poplar Coroners Court
127 Poplar High Street
London E14OAE

Our Ref: MGLA221 013-9679

Date:

Dear Senior Coroner Hassell

I am writing in response to your Prevention of Future Deaths Repbrt.

First, I would like to express my sincere condolences to the family and friends of Brian Dorling and
Philippine de Gerin-Ricard. Every death on London’s roads is one too many and I, together with
TTL, will continue to do everything we can to reduce the risk to all users, and we are redoubling our
efforts to improve safety for cyclists. This is why I am spending almost £1 bn to provide for cycling,
including two fully segregated highways through the heart of central London, remodelling dozens
of the most dangerous junctions and a network of back street ‘Quietway’ routes. In my cycling
vision, published earlier this year, I also committed to upgrading all existing superhighway routes,
introducing full or semi-segregated cycle lanes where possible and committed to complete all new
Cycle Superhighways to the same standard.

Your report raises three matters of concern. I deal with each of these below:

1,_Use otunbordeied bIue stri5_q&tbe_CycIe_5upnJ1ighway

The acknowledgement in your report that the current use of unbordered blue surfacing may have
consequences in terms of the perceptions and behaviours of cyclists and other road users is noted.
You refer to the fact that possible confusion (the existence of which is neither substantiated nor
negated by any existing research) has ‘potential’ consequences, without stating definitively that
these consequences arise, or have arisen, in practice.

As was included in the evidence from
TfL had commissioned research into the
use of unbordered blue on the Cycle Superhighways. Further research is needed into the use of
coloured carriageway surfacing on cycle routes (and in particular Cycle Superhighways) and the
interaction of road users with regards to that colour. That research will be commissioned, managed,
reviewed and acted upon by TfL. TfL anticipate that it will take six months to conclude and we will
let you know the findings of this work once complete.

Pending the completion of this further research TfL will consider what actions, if any, should be
taken with regards to the current design of Cycle Superhighway extensions and upgrades as well as
on new Cycle Superhighway routes.

City Hall, London. sEl 2AA • mayor@london.gov.uk • london.gov.uk • 020 7983 4000

 MAYOR OF LONDON

UnhiogteresLbIutllcQqsiqantLo1QdJunctLons

There is evidence provided through existing research, commissioned by TfL, that there are safety
benefit5 from the use of unbordered blue surface through signalised junctions. However there is
currently no evidence to address the observational claims of a ‘false sense of security’ for cyclists.
Such use of unbordered blue therefore becomes a balance between an established benefit and a
potential risk.

Until the potential risk can be properly assessed through further research, no new applications of
unbordered blue surface through signal controlled junctions will be implemented. Unbordered blue
surface may be adopted and applied again in the future if a net safety benefit is concluded as a
result of consideration of the further research.

In the meantime, where unbordered blue surface was to be used across signal controlled junctions.
it will be replaced by appropriately sized and placed ‘logo patches’ which will comprise a square
patch of blue colour with a cycle and the Cycle Superhighway route number logo marked in white
on top. Where a junction contains a yellow box, the white logo markings will not be used, but the
blue patches will be retained. This will retain some of the demonstrated benefits of the blue surface
strips, but will not provide any opportunity to be mistaken as any form of continuous cycle lane
marking.

UnboIdeLt&bintsnfcAtpdo1ityJunctios[s

In addition, pending the further research, the use of unbordered blue surfacing across priority
junctions Cside roads) will be minimised, with blue surfacing with dashed white line lane markings
used wherever possible.

UnbDxcterecLbluesurface. ntheappLochto_aa&.exitfrnnutgaaksecLJuucSLons

The use of any unbordered blue surfacing on the approach to, and exit from, signalised junctions,
or on link sections of the route, will also be minimised, where appropriate being replaced by logo
patches or (where lane width safely allows) the inclusion of an advisory line marking.

B

in oLnbDrdere± ud&ctiit.j p.enftctQcatLon S

In a limited number of circumstances, where there is insufficient lane width to formally mark an
advisory or mandatory cycle lane, the unbordered blue will be retained where there is no potential
conflict with left turning vehicles and there is considered to be benefits to cyclists as there is
sufficient room for most motorised traffic to avoid overrunning the blue surface.

Bus lanes

Al .5m wide blue surface will be retained in bus lanes as the enforcement of the bus lane itself (at
the minimum operating during peak usage times for commuting cyclists, and sometimes for longer)
provides a formally protected space for cyclists, with a mandatory line at the edge of the bus lane.

The following will apply with regard to the extension of Cycle Superhighway 2:

City Hall, London, SEI 2AA • mayor@london.gov.uk • london.gov.uk • 020 7983 4000

 MAYOR OF LONDON

Btunplqu r throjtgbiimLflqfltjijncthons

Owing to the segregated nature of the majority of the route, blue surfacing through signal
controlled junctions is marked out as advisory cycle lanes using dashed white lines. This approach
will continue and these lanes will be implemented.

For the same reasons as set out above when considering unbordered blue surfacing for signal
controlled junction5 on new routes, unbordered blue surface will not be applied across the North
East and South East entry and exit slip roads at Bow Roundabout. This has been replaced by blue
logo patches, and may be revisited on conclusion of the further research.

In order to avoid the confusion of having two different types of arrangement on the same
roundabout, the existing unbordered blue surface material at the North West and South West entry
and exit slip roads on the roundabout has been removed and replaced with patches.

Btspectiv_dliaages

Until further research is concluded, and any risk is demonstrated to outweigh the safety benefits,
TfL will not take any retrospective action to remove any other existing applications of unbordered
blue surfacing on current Cycle Superhighways. This decision will not preclude upgrading the
existing cycling facilities at any location on the current Cycle Superhighways in line with my Cycling
Vision.

If you would like further details on the planned research, or any additional information relating to
the information above, please do let me know and I would be happy to put you in touch with the
relevant team at TfL.

2dmpingsycb]IiGflateIy - incIwdng.e.4wIsydisSsJmsaLeLdinflcWqun.

You poignantly pointed out at the inquest into the death of Philippine De Gerin-Ricard that she
had no awareness of the danger she had put herself in. And as you acknowledged at the inquest
into the death of Brian Dorling, both Mr Dorling and the HGV driver had gone through a red light. I
remain absolutely committed to providing education and training for road users in the Capital.
Alongside substantial investment in improving infrastructure and funding the MPS Task Force, TfL
also organises and funds an extensive programme of safety training and marketing campaigns,
aimed at both drivers and cyclists. Details of this are outlined below.

TfL recognises the need for educating cyclists in safe riding techniques and conduct extensive cycle
safety advertising campaigns on TV,
campaign warning cyclists that passing a goods vehicle on the inside at junctions can be fatal. TfL’s
safety advice to cyclists which runs through these campaigns is simple: •stay safe, stay back. This
applies to cyclists when cycling near to a moving HGV or approaching any stationary HGV on the
road, at junctions, traffic lights or in slow moving traffic. The advice stresses that it is important for
cyclists to get into a position where the lorry driver can see them.

in the press and on roadside posters; for example a poster

To support these campaigns, TfL holds regular Exchanging Places events, run with the
Metropolitan Police, where cyclists sit in the cab of a lorry and watch for a police cyclist riding up
the left side of the vehicle.

City Hall, London SE1 2AA • mayor@london.gov.uk • Iondon.gov.uk 4 020 7983 4000

 MAYOR OF LONDON

This shows a cyclist just how little the driver can see from the drivers seat. However, TfL is also
looking at long-term solutions and is working with the EU and the motor industry to design
vehicles that give drivers good visibility without relying on technology.

TfL is also working to educate cyclists of all ages. TfL enables cycle training for all primary school
children in London, with 37,500 children trained in 2012. Cycle training for the staff of London
workplaces is also available and TfL has recently worked with a number of London universities to
raise awareness of cycle safety among students.

In June 2013 a driver/cyclist safety tips campaign was launched to educate and inform both
motorists and cyclists about the correct and safe way to drive and ride in London. It gives cyclists
and motorists a better understanding of the common causes of road related incidents where
cyclists have been killed or seriously injured in London and a better appreciation of the issues faced
by other road users.

Educating cyclists is only one part of TIL’s approach to cycle safety. TfL’s campaigns are designed
to reach all road users and as part of this TfL discusses cycle safety with road user organisations
such as the Freight Transport Association, the Taxi and Private Hire trade, the Royal Automobile
Club, and the Institute of Advanced Motorists, who cascade information to their members.

TfL has developed professional driver training initiatives such as the ‘Safer Urban Driving’ training
module that is accredited as part of the Certificate of Professional Competence training that all
HGV drivers must undertake. TfL has also developed cycle awareness training as an integral part of
the training given to every bus driver in London and this is backed up by road shows at bus
garages, further increasing bus driver awareness about cyclists.

More than half of the cyclists sadly killed or seriously injured in London over recent years were
involved in a collision with a goods vehicle and a high proportion of these collisions are with
construction vehicles. Although the construction industry has made great strides in reducing
serious incidents and fatalities within construction sites, it sadly remains the case that too many
construction-related vehicles are involved in fatal collisions involving cyclists in London. TIL has
been working closely with the construction logistics industry, vehicle manufacturers and
enforcement and regulatory bodies since the beginning of 2013 to tackle this issue and create a
step-change in the way work-related road safety is managed within the construction industry.

More than 45 organisations, led by TfL, are now working together to improve vehicle safety
through design and manufacture of safer new vehicles and retrofitting of appropriate equipment to
existing vehicles. TfL also wants work related road safety to be considered as important as health
and safety on a construction site. Finally, this group is encouraging wider adoption of best practice
across the construction logistics industry, developing a common set of standards for the
management of work related road risk to be adopted by the construction industry and working to
create a new safety ‘cultural norm’. Since work started in May 2013, considerable progress has
been made, including developing national common standards for use by the construction and
logistics industry to ensure best practice in the management of vehicles, drivers, operations and
construction sites.

This is part of TfL’s wider two-year programme, “Delivering a road freight legacy”, that ensures
freight can continue to be delivered safely and efficiently across London. Part of this programme is
working with the industry and other stakeholders to try to reduce the number of freight journeys
made at certain times of the day.

City Hall, London, S El 2AA • mayor@london.qov.uk • Iondon.gov.uk • 020 7983 4000

 MAYOR OF LONDON

Reducing both freight journeys at the busiest times and the number of larger vehicles reduces the
risk of collisions with other road users, especially cyclists and pedestrians. By encouraging better
compliance and higher safety levels TfL can also reduce the risk of collisions involving goods
vehicles. This work also includes updating TfL’s Delivery and Servicing Plans/Construction Logistics
Plans, which encourage best practice in all types of freight vehicle movement to and from buildings
and construction sites. Alongside TfL’s work with the construction industry TfL will be working to
encourage developers and boroughs to include them in all relevant planning applications and
construction plans.

TfL also has standard provisions in all contracts requiring its contractors to fit specified safety
equipment to certain types of vehicles and to ensure that their subcontractors also comply with
these obligations which are in excess of current minimum legal requirements.

On 9 December 2013 I hosted an event at City Hall with the capital’s construction industry to
launch a common set of standards to help make London’s roads safer for all road users. The
construction industry led standard will ensure that safety considerations no longer end at the
construction site boundary but extend to all parts of the construction process. Along with a number
of major UK developers, TfL, the GLA and Crossrail and their supply chains have all signed up to
the standard.

In the New Year, will launch a consultation on a 5afer Lorry Scheme to ensure HGV vehicles
driving in London meet basic safety requirements, such as ensuring that side bars and blind spot
safety mirrors are fitted.

TfL have also announced that it will be trialling a new construction lorry with vastly improved driver
visibility and safety equipment. The Laing O’Rourke vehicle, which will be used to transport
commercial waste away from the Crossrail project, has a cab with larger front and side windows,
significantly reducing the blind spot compared to similar vehicles. IlL will also be working with the
industry to identify other models of vehicles with similar high-visibility cabs to help the
construction industry further adopt them into their fleet and press manufacturers to adopt these
designs for vehicles.

I am committed to taking action against bad operators and unsafe vehicles through the recently
created Industrial HGV Task Force. Since the task force was launched in September 2013, more
than 800 vehicles have been stopped and checked, with less than a quarter being satisfactory. Over
250 Fixed Penalty Notices have been issued so far for a variety of offences including mobile phone
use, insurance and driving license offences and unsecured loads, with 14 vehicles seized for being
unfit to operate on the UK’s roads.

I, together with the Transport Minister, Stephen Hammond MP, will continue to press hard for
improved vehicle design through active engagement with vehicle manufacturers and the EU. This
will look to improve the visibility of cyclists from lorry cabs, including cyclists at the front and on
the nearside of lorries. We will press the EU to improve vehicle safety designs as soon as possible.
Clearly this is also an issue which is of concern nationally and not one confined to the streets of
London but TIL is doing all that it can in improving cycle and HGV safety. In addition, TfL has, and
continues, to provide funding for both cyclist and driver safety training.

If you require additional details on any of the initiatives outlined above, please do not hesitate to
contact me for further information.

City Hall, London, SE1 2AA • mayorlondan.gov.uk • london.gov.uk • 020 7983 4000

 MAYOROF LONDON

3ionhapeLHigb5trAetantComjmejciaI. Street

Full segregation and cycle-separated junctions are planned to be installed on Whitechapel High
Street to reduce the risk of conflict with general traffic. This is a fully funded project on which work
has already started and is part of the Cycle Superhighway 2 upgrade.

TfL anticipates announcing plans for an innovative layout for consultation in early 2014. In the
meantime, TfL is working with key stakeholders on these designs which will also be used at other
junctions. In view of the innovative nature of the design, TfL will also oversee rigorous off street
testing to ensure that the design meets safety requirements.

Thank you for illustrating the example of the York cycle alert system. TfL continues to pursue
innovative cycle detection solutions, although fully recognises it is important that every cyclist is
detected and not just those fitted with tags. Therefore, TfL is currently carrying out further
technical reviews of available systems and once these are completed, will invite participants to
further trials.

In addition to addressing the three matters of concern, I would like to take this opportunity to
outline my future plans for Cycle Superhighways, as detailed in my Vision for Cycling.

ThetqlojcysieSqpflghway%

As I mentioned earlier in my letter, I have promised to upgrade all the existing superhighway
routes, with an emphasis on full or semi-segregation, and to complete all new superhighways to
the same standards. The first fully-segregated section of Cycle Superhighway has been launched
with plans for similar improvements elsewhere on the road network. There is also a commitment to
an upgrade of existing Cycle Superhighway routes.

The new section of Cycle Superhighway 2, between Bow and Stratford, has just under 2 miles of
new cycle lanes physically separated from traffic, along with “bus stop bypasses” to protect
cyclists. Two more substantially-segregated cycle routes will be built through the heart of central
London with a north-south route from Elephant and Castle to the London Borough of Islington
complementing the east-west route previously announced in my Cycling Vision.

The inner section of Cycle Superhighway 2, between Aldgate and Bow, will be the first existing
Cycle Superhighway to be substantially upgraded. Work to design the upgrade has been underway
since March 2013.

The cycle-separated junctions, which are proposed to be used at all the busy junctions on the
route, are the first in Britain. They are planned to be trialed as part of TfL’s cycle safety research
being undertaken at the Transport Research Laboratory before being implemented on street. They
will include segregated approaches and special cycle—specific traffic lights with a cyclist phase to
guard against conflict with turning motor traffic.

The traffic lights, also the first in Britain with a full cyclist red-amber-green phase, have been
approved for on street trials by the Department for Transport following extensive TfL-sponsored
investigations over the last ten months at the Transport Research Laboratory.

City Hall, London, SEI 2AA • mayor@london.gov.uk • london.gov.uk • 020 7983 4000

 MAYOR OF LONDON

Similar junctions will also be installed at other locations on the network as part of future work. Not
all existing Cycle Superhighways are capable of full segregation, but there will be a number of
further improvements using a combination of better junctions, segregation, semi-segregation and
other measures to reduce exposure to road risk.

I can assure you that cycling is, and will remain, at the heart of my administration. It is, and will
remain, one of my highest priorities. Please let me know if I can be of any further assistance.

Yours sincerely

Boris Johnson
Mayor of London

City Hall, London, SEI 2AA • mayor@london.gov.uk • Iondon.gov.uk • 020 7983 4000

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