Prevention of Future Deaths reports · 2018

Keiron Bould

Regulation 28 report to prevent future deaths, reference 2018-0178, written 13 Jun 2018. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report13 Jun 2018
Reference2018-0178
DeceasedKeiron Bould
CoronerLouise Hunt
Coroner areaBirmingham and Solihull
CategoryPolice related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

i

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS

THIS REPORT IS BEING SENT TO:

Chief Constable of Warwickshire Police
Chief Constable of West Midlands Police
National Police Chiefs’ Council

1 CORONER

| am Louise Hunt Senior Coroner for Birmingham and Solihull

2 CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations
28 and 29 of the Coroners (Investigations) Regulations 2013.

3 INVESTIGATION and INQUEST

On 06/11/2017 | commenced an investigation into the death of Keiron Christopher Bould. The
investigation concluded at the end of an inquest on 12th June 2018. The conclusion of the inquest was
Suicide.

4 CIRCUMSTANCES OF THE DEATH

The deceased left his home address at 17.30 on 17/09/17 to smoke cannabis. He had an argument with
his girlfriend earlier in the day and had taken her morphine tablets. He drove to a car park at the bottom
of Ryecroft Close in Chelmsley Wood where he was seen in his parked vehicle at 21.45. His vehicle
remained in the same position with him sat in the driving seat, being seen by two dog walkers in the area
several times until he was found still in the driving seat at 16.16 on 18/09/17. He last used his mobile
phone when he read a text at 22.52 on 17/09/17. He likely took the morphine overdose around 12
midnight. His phone was not working at the time. Paramedics attended and he was taken to Birmingham
Heartlands Hospital where he was pronounced deceased at 17.30. He was reported as a missing person
to police just after midnight on 18/09/17. The incident was initially dealt with by Warwickshire police
who the transferred the case by email to West Midlands Police at 01.53. The following morning police
made further inquiries but were unable to locate Keiron before he was found by others.

Following a post mortem the medical cause of death was determined to be:
MORPHINE OVERDOSE

5 CORONER’S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my statutory
duty to report to you,

The MATTERS OF CONCERN are as follows. —
4. When each force received a missing person report soon after 12 midnight on 18/09/17, there

was no communication about who would take primacy of the inquiry. There should be a system
in place to ensure verbal communication confirms who is dealing with any incident.

2. When Warwickshire police decided to transfer the case to West Midlands police an email was
sent at 01.53 to a generic email address. There was a 4 hour delay in this email being picked up
and actioned. There should be a system in place to ensure verbal commination about a transfer
so the receiving force is aware of the referral.

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe you have the power to take
such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report, namely by 8
August 2018. |, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the timetable for
action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested Persons:-

Mr Bould’s family an

1am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may send a
copy of this report to any person who he believes may find it useful or of interest. You may make
representations to me, the coroner, at the time of your response, about the release or the publication of
your response by the Chief Coroner.

13/06/2018

Signature.
Louise Hunt

Senior Coroner
Birmingham and Solihull

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Warwickshire Police (PDF)
ge Warwickshire

3? POLICE

Our Ref: MJ/AT/2018
Your Ref: 121143/Imb
Martin Jelley QPM

Chief Constable
Mrs Louise Hunt Force Executive Team
Senior Coroner, Warwickshire Justice Centre
Birmingham and Solihull Coroner’s Court Newbold Terrace
50 Newton Street LEAMINGTON SPA
Birmingham CV32 4EL

B4 6NE 1 Tel: ee

Date: 6'" August 2018
Dear Mrs Hunt,

Response to the Report to Prevent Future Deaths — arising from the Inquest into the death of
Kieron Bould.

Thank you for your letter of 13 June 2018 enclosing your Report to Prevent Future Deaths in the above
matter.

| note the matters you raise as concerns, and would say at the outset that we acknowledge that there were
issues with the communication between Warwickshire Police and West Midlands Police at the initial stages
of the police involvement in this tragic case. However we also note that, based on your findings that the
evidence indicates it is likely that Mr Bould took the morphine overdose at around midnight — shortly before
the time he was reported missing to both forces — the matters giving rise to concern in this case would not
appear to have affected the outcome in relation to Mr Bould.

Mr Bould was reported missing to Warwickshire Police by his mother at 00.41 on 18 September 2017. | |
stated that her son actually stayed a lot of the time with his partner, giving an address within the
West Midlands Police area.

At 00:19 West Midlands Police had also received a call from his girlfriend reporting Mr Bould as missing.

Warwickshire Police immediately graded this matter as a high risk missing person and began immediate
enquiries in relation to Mr Bould’s vehicle. At 00.46.58 Warwickshire Police passed the information to
West Midlands Police via a telephone call and a subsequent follow up email with all details from all logs
up to the time of 00.49.

Following further enquiries by Warwickshire Police, including an exchange between Warwickshire and
West Midlands confirming that given the known history as presented by his mother, Mr Bould was being
treated as a high risk case, at 00.56 Call Handler Laura BARNES from Warwickshire Police Control room
advises on the log that an email has been sent to West Midlands Police with all the details of our enquiries

POLICE NON-EMERGENCY
@ 101 a
EMERGENCY
ALWAYS.
CALL 999

www.warwickshire.police.uk WV @warkspolice Fi warwickshire police

so far. At this stage, it is also recorded that we were given a different email address to send the detail to
by West Midlands Police control room.

it later transpired that the email address which West Midlands Police provided to Warwickshire Police
specifically for the use of communication between Forces in relation to Mr Bould was a generic email
address which was not regularly monitored. Warwickshire Police were unaware of this fact and therefore
used the email address provided for updates on this matter, including the transfer of primacy to West
Midlands Police at 01:53 once it had been established by PC Mitchell from Warwickshire Police that both
his mother and his girlfriend had confirmed that Mr Bould did reside within the West Midlands Police area
and had gone missing from their area.

Warwickshire Police were unaware at the time that the email address provided would not be regutarly
monitored for communications. We had made telephone calls to West Midlands at the outset of this matter,
however once we had a West Midlands Police incident number and an email address was provided to us
by West Midlands for the purpose of sending them updates, we utilised that system.

Having leamt that West Midlands system is different to the Warwickshire system (where call handlers have
a separate screen to monitor emails as well as a system showing the calls and incidents logs) changes
were made to our policies and procedures as detailed in the witness statement of Chief Inspector Kent
from Warwickshire Police and West Mercia Police, including the need for telephone contact with the other
force in respect of transfer of primacy. These changes were implemented in February 2018.

Matter of concern 1

“There should be a system in place to ensure verbal communication confirms who is dealing
with any incident”

in the initial stages following the call from Mr Bould’s mother, Warwickshire Police did make telephone
contact with West Midlands.

At 00.46.58, the Warwickshire log confirms that information was passed to West Midlands Police via a
telephone cail and subsequent follow up email with all details from all logs up to the time of 00.49. At this
stage, West Midlands provide Warwickshire with a different email address to send the detail to West
Midlands Police contro! room. This is the generic email address referred to previously.

At 00.59.11 there is a further telephone call recorded between Warwickshire Call Handler fF
and West Midlands Police to clarify where Kieron lives. At 01.00.43 West Midlands say that they believe
Warwickshire Police should take ownership as their understanding is that Kieron’s partner states she does
not live with her, but that he lives with his mother in Warwickshire. They have not gone to Mb address
yet (Mr Bould’s girlfriend). They are passing the incident to a Sergeant to review. Therefore, at 01.02.01
Warwickshire Police confirm that we will send officers to travel over to Mr Bould’s partner's address in
West Midlands to speak with her.

At 01.47 PC Mitchell confirms that all parties state that Mr Bould lived with his girlfriend on West Midlands
Police area. There is a comment on the incident that this is to be passed back to West Midlands for them
to deal with and then close down the Warwickshire Police incident. This was because Mr Bould had been
staying in and had gone missing within the West Midlands Police area and therefore, from an operational
police perspective, the officers who are closest to where Mr Bould was last seen were West Midlands’
officers — as such they were the right force to lead the enquiries to trace him.

At 01:53 Warwickshire Police call handler confirms this information to West Midlands Police in an email
sent to the email address provided to us for that purpose.

itcan be seen therefore, that at 00:59 Warwickshire Police did make telephone contact with West Midlands
in respect of confirming who should best deal with this case. There was confusion as to which Police area
Mr Bould lived within, and therefore Warwickshire confirmed that we would make further enquiries,
including travelling to the West Midlands police area to do so.

Ideally, there would have been further telephone contact at this stage, although between 01.00 and 01.47,
it was clear that Warwickshire Police were leading on establishing where Mr Bould had been living (whilst
also conducting further missing person enquiries). In this particular case, it seems the difficulties arose
with the transfer of primacy at 01:53.

Matter of concern 2

“There should be a system in place to ensure verbal communication about a transfer so the
receiving force is aware of the referral”

Initially in this case, there was telephone contact between the Warwickshire Police control room and the
West Midlands Police control room. However, following Warwickshire Police’s visits to both Mr Bould’s
mother and girlfriend to confirm his home address, the critical communication confirming Warwickshire
Police’s transfer of primacy to West Midlands at 01:53 hours was communicated only by email.

Previously our call handlers were required to satisfy themselves that the information has been delivered
and received. Arguably, in this case, the call handler would state that he had sent the required information
to the email address specifically provided for this purpose. However it has been recognised that this
resulted in a 4 hour delay in this case and therefore the changes recommended in your report have already
been incorporated into the procedures now undertaken by Warwickshire Police call handlers when
transferring matters between Forces.

Whilst previously there was no requirement to follow up a transfer with a telephone call, it was widely
adopted good practice to do so.

As a result of this case alerting us to the risks of not being required to make a follow up telephone call, on
the 7" February 2018, Chief Inspector Kent directed an addition to the working practice guidance and task
book for call handlers, that if the report of a missing person is to be directed to another force a follow up
telephone call shall always be made to confirm receipt of the information before a log is closed down.
Therefore, the action recommended by you has already been implemented by Warwickshire Police in
order to attempt to mitigate the risks identified in this case.

In addition, we are aware of the response you have received from Chief Constable Thornton on behalf of
the NPCC and would clarify that the College of Policing Approved Professional Practice (APP) direction
around ownership of missing people has been re-circulated to our Control Room Management,
supervisors and staff to remind them of what should be done to provide clarity on ownership of missing
persons enquiries, and the importance of that ownership.

If you require any further detail in respect of these matters, we would be happy to assist further.

Yours sincerely

_

Chief Constable Martin Jelley

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