Prevention of Future Deaths reports · 2018

Terence Bennett

Regulation 28 report to prevent future deaths, reference 2018-0282, written 14 Sep 2018. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report14 Sep 2018
Reference2018-0282
DeceasedTerence Bennett
CoronerNicholas Rheinberg
Coroner areaWiltshire and Swindon
CategoryMental Health related deaths · Suicide (from 2015)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

HM Assistant Coroner  
for Wiltshire and Swindon 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  
Chief Executive  
Avon and Wiltshire Mental Health Partnership NHS Trust 
Bath NHS House 
Newbridge Hill 
Bath BA1 3QE 

and for information purposes to: 
NHS Improvement 
NHS England 
Care Quality Commission 

1 

CORONER 

I am Nicholas Leslie Rheinberg an Assistant Coroner for Wiltshire and Swindon                             

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
http://www.legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7 
http://www.legislation.gov.uk/uksi/2013/1629/part/7/made 

3 

INVESTIGATION and INQUEST 

On 27th October 2016 an investigation was commenced into the death of Terence Andrew 
Bennett aged 45. On the 14th September 2014 the inquest was concluded. I sat with a jury.  The 
jury found that the medical cause of death was  
1a) Incised wounds to neck 2 Coronary Artery Disease.   

4 

5 

The jury concluded that the deceased died by suicide; his death was contributed to by neglect
CIRCUMSTANCES OF THE DEATH 
The deceased suffered from schizo-affective disorder and had done so for more than 20 years. 
In acute phases of his illness he posed as a high risk to both himself and others. In August 2016 
he began to relapse and by 25th October 2016 he was severely mentally ill, suicidal and 
threatening physical harm to his Mother. During the evening of 26th October 2016, he self-
inflicted 19 deep lacerating wounds to his neck, partly severing the jugular vein and a great 
number of incised wounds to his left and right wrists. He physically resisted attempts to save him 
and following collapse was pronounced dead at 32 minutes past midnight on 27th October 2016
CORONER’S CONCERNS 
During the course of the inquest it emerged that there were gross failures in respect of the care 
provided to the deceased by your trust to the extent that the jury found that the deceased’s death 
had been contributed to by neglect.  
My specific concerns are as follows: 
1. 
sufficient information.  
2. 
computerised medical records, in respect of a generic system which itself did not sufficiently 
cater for the particular requirements of Avon and Wiltshire Mental Health Partnership NHS Trust.

Care, Risk and Crisis Management plans were not robust enough and failed to contain 

Staff had insufficient knowledge of how to access, interrogate and effectively use 

Wiltshire & Swindon Coroner's Office, 26 Endless Street, Salisbury, Wiltshire, SP1 1DP 
Tel 01722 438900    |    Fax 01722 332223 

 
 
 
 
 
 
 
 
 
 
 
      
 
 
 
 
 
 
 There appeared to be deficiencies in the supervision of unqualified mental health 

Unqualified staff were relied upon in circumstances where qualified staff should have 

There was a lack of involvement of family members and in particular, the concept of a 

There did not appear to be a system of peer review within the mental health teams nor a 

3. 
triangle of care which involved family, the patient and the medical team had largely been 
ignored. 
4. 
system of external audit as regards the adequacy of care plans and medical records. 
5. 
been assigned. 
6. 
workers. 
7. 
complex mental health needs. 
8. 
appeared to be a lack of a proper handover between the healthcare professionals. 
9. 
allocation of time, the acquisition and deployment of necessary skills and the establishment of 
satisfactory ways of working. 
10. 
faced a full day of clinical work immediately following the completion of a 12 hour night time duty, 
without any period of rest and recuperation.

The on-call rota for duty consultants meant that consultant psychiatrists on occasions 

Much of the above implied serious gaps in the adequacy of training / knowledge, the 

There was little evidence of multi-disciplinary working in relation to an individual with 

When there was a change in personnel responsible for the care of the patient, there 

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have the power 
to take such action. 

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely by 
10th November 2018. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner, NHS Improvement, NHS England and to 
the family of the deceased.  
I am also under a duty to send the Chief Coroner a copy of your response. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. He 
may send a copy of this report to any person who he believes may find it useful or of interest. 
You may make representations to me, the assistant coroner, at the time of your response, about 
the release or the publication of your response by the Chief Coroner. 

9 

Dated 14th September 2018 

Signature_________________________ 
Nicholas Leslie Rheinberg 
Assistant Coroner for Wiltshire & Swindon 

Wiltshire & Swindon Coroner's Office, 26 Endless Street, Salisbury, Wiltshire, SP1 1DP 
Tel 01722 438900    |    Fax 01722 332223

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from NHS Improvement (PDF)
INHS|

Improvement

Medical Directorate

Nicholas Leslie Rheinberg NHS Improvement

Assistant Coroner for Wiltshire and Swindon Wellington House

Wiltshire & Swindon Coroner's Court 133 - 135 Waterloo Road

26 Endless Street London SE1 8UG

Salisbu

Wiseie T: 020 3747 0000
E: nhsi.enquiries@nhs.net

SP11DP W: improvement.nhs.uk

19 November 2018

Dear Mr Rheinberg
RE: Terence Andrew Bennett deceased

| am writing in response to your letter dated 14 September and the attached copy of the report
following the Inquest into the death of Mr Bennett. Please accept my apologies for our delay in
responding. On behalf of NHS Improvement (NHSI) may | take this opportunity to express our
sincere condolences to the family of Mr Bennett following his tragic death.

NHSI is grateful to you for sharing the report and, as you suggest, acknowledge the findings
have relevance to other Trusts in the country. We will ensure they are shared internally.

The Coroner may also find it helpful to know about a national programme to improve mental
health services and how we are working with the Trust to address the failings identified in the
Coroner's report. | have set out details below.

This year NHSI in partnership with the Care Quality Commission (CQC) was tasked by the
Secretary of State to improve patient safety in mental health trusts by delivering a national
mental health safety initiative.

The overall aim of the programme is for every NHS trust providing core mental health services
in England to have understood their safety priorities and have made a measurable improvement
in at least one key area of mental health safety by 31 March 2020.

In order to meet this aim, the programme will work to:

e Align Arm’s Length Bodies (ALBs) understanding and resources relating to safety,
assurance and improvement culture

e Create sustainable mental health improvement resources

e Map existing networks, resources, and best practices relating to safety across mental
health services

e Work with the Department of Health and Social Care to ensure its approach is aligned
to national policy

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority,
Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

The programme’s underlying approach to safety is one that addresses leadership, capability
and culture. The key areas of focus are:

e Safety on mental health wards (including restrictive practice, violence and sexual safety)
e Medications management

e Use of informatics to support safety at all levels

e Environmental awareness

e Safe management of referrals and waiting lists

e Increase in knowledge and expertise at a regional level

e Plus, any key areas agreed by individual trusts and the Mental Health Safety
Improvement Programme.

In addition, the Five Year Forward View for Mental Health set out clear recommendations on
suicide prevention and reduction, and made a commitment to reduce suicides by 10% nationally
by 2020/21. Alongside this, the Secretary of State announced a zero suicide ambition for mental
health inpatients in January of this year and NHSI is working closely with other ALBs to help
services achieve this aim. The approach includes supporting trusts to develop a clear
understanding of the definition and practical implementation of the ambition including processes
to support the identification of patients who present as a high risk of self-harm or suicide.

In addition to these points relating to improving patient safety in mental health, | outline below
our regulatory and oversight approach with system partners to provide assurance that
appropriate action is taken to address the serious failures identified through this, and other
Coroner's reports.

As you may be aware, the original incident was recorded as a Serious Incident (SI) on the
Strategic Executive Information System (known as StEIS) in accordance with the Serious
Incident Framework. Under the Framework, a trust's CCG (in this case Wiltshire CCG) oversees
its response to an SI, both the immediate action required through to undertaking the
investigation and producing a final report and action plan. If there is a Coroner’s inquest the SI
is not closed until the outcome from the inquest is known and a satisfactory response/action
plan is developed.

When the Regulation 28 letter was received by Wiltshire CCG in September 2018 it did raise
concerns similar to the themes previously identified by the Trust’s ‘root cause analysis’ (that
was undertaken as part of the investigation into the SI) particularly around reducing the number
of suicides. These concerns led to the system partners setting up a quality improvement summit
to focus on suicide prevention, with its first meeting being held in September. The follow up is
planned for December 2018. NHSI, NHS England, Wiltshire CCG, Swindon CCG and Bristol
CCG are participating in this.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority,
Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

In addition, the system partners have been working together to review the co-ordinated
regulatory/oversight approach to the concerns and failings identified by the Coroner. NHSI has
discussed with the Trust the Coroner’s report and the key changes that have already been put
in place. It has also commented on the Trust's response to the Coroner and action plan to
address the issues raised. We will continue to oversee and hold the Trust to account for its
actions at our monthly oversight meetings and through regular calls with the Trust’s Director of
Nursing and Medical Director. NHSI is also working with the Trust and key partners on a support
package for the Trust as it reviews and strengthens its governance arrangements for quality.

| trust you will find this information of assistance and should you require any further detail please
do not hesitate to contact me.

Yours sincerely

fe
(uth, Ma

Dr Kathy McLean OBE
Executive Medical Director and Chief Operating Officer
NHS Improvement

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority,
Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

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