Prevention of Future Deaths reports · 2019

Jean Cutler

Regulation 28 report to prevent future deaths, reference 2019-0040, written 8 Feb 2019. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report8 Feb 2019
Reference2019-0040
DeceasedJean Cutler
CoronerJames Bennett
Coroner areaBirmingham and Solihull
CategoryCare Home Health related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

The Directors of Cole Valley Care Limited 

1 

CORONER 

I am Mr James Bennett HM Assistant Coroner for Birmingham and Solihull. 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations 
28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 26/11/2018 I commenced an investigation into the death of Jean Mary Cutler. The investigation 
concluded at the end of an inquest on 25/01/19. The conclusion of the inquest was that the Deceased 
died from a combination of natural causes, namely osteoporosis and an accidental fall. 

4 

CIRCUMSTANCES OF THE DEATH 

The Deceased had severe dementia and was bed and chair bound with no independent mobility. She was 
prone to falling. At her care home in July 2018 she fell out of bed, and required surgical repair of a 
fractured left femur, when she was also diagnosed with osteoporosis. It was therefore recommended she 
reside at a nursing home given her increased care needs and the high risk of falling, and she was 
accepted at Cole Valley Nursing Home in August 2018. On arrival she was assessed as being at high risk of 
falling. The risk of falling from a wheelchair was recognised. When outside the home residents were to 
have a lap belt, but not inside, and therefore she was not to be left unattended. The nursing home was 
understaffed. On 5/10/18 one member of staff was present in the communal dining area but was unable 
to prevent the Deceased from falling out of her wheelchair. Having developed swelling, on 14/10/18 she 
had an x-ray at hospital which revealed the fall had caused a fractured left femur, which was treated 
conservatively. She died on 18/10/18 at the nursing home. 

The medical cause of death was determined to be: 
1a. LEFT PERIPROSTHETIC NECK OF FEMUR FRACTURE 
1b. OSTEOPOROSIS 
2.    ADVANCED VASCULAR DEMENTIA 

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion 
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my statutory 
duty to report to you. 

The MATTERS OF CONCERN are as follows.  –  

1.  Cole Valley Nursing Home is run a by a private company and cares for up to 45 residents who 

are vulnerable due to their age and physical and mental health issues.  

2.  Pre-incident, the risk of residents falling from a wheelchair was recognised. There was an 

3. 

inconsistent approach to managing this risk; Outside the nursing home a lap belt would be 
attached to the wheelchair. Whereas inside the nursing home no lap belt was used. A member 
of staff was expected to be able to intervene when a resident was in the process of falling.  
I heard evidence that following the incident the Care Quality Commission and Clinical 
Commission Group had requested from the nursing home copies of revised risk management 
documents. In my opinion this has led to the nursing home being given the impression their 
management of residents from falling out of wheelchairs is adequate.  

4.  However, the inconsistency of using lap belts outside the nursing home, but no similar restraint 

device when inside remains. The reliance on a member of staff being able to intervene in time 
continues despite the incident on 5/10/18 revealing the inadequacy of this as a safety measure. 
The nursing home has not investigated the availability and use of restraint devices inside the 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 nursing home. My on-going concern is that there remains a risk of vulnerable residents falling 
out of wheelchairs.  

5.  The nursing home’s internal investigation recognised as root causes of the incident a lack of 

internal knowledge and guidance, that the home has been through a hard time recently and it 
had impacted on the staff, that care plans did not give correct guidance to staff, and that 
management was unstable. However, the only post-action event listed was an ‘incident debrief’. 
The nursing home manager agreed when giving evidence that the action plan would have been 
more effective if it had included a review of the falls risk assessment, the viability of restraint 
devices being used both outside and inside, and a review of whether staff numbers were 
adequate.  My on-going concern is that the post incident investigation was inadequate and 
lessons have not been learned.  

6.  The current falls Risk Management and Risk Assessment documents (requested by the CQC and 
CCG) are undated and unsigned and continue to place reliance on the presence of a staff 
member to prevent falls. My on-going concern is that the falls risk assessment has not being 
adequately completed. 

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have the power to take 
such action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely by 5 April 
2019. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the timetable for 
action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner. 

I have sent a copy of my report to Mary Cutler’s husband Michael Cutler who was an Interested Person. 

I have sent a copy to the Care Quality Commission and Clinical Commission Group who may find it useful 
or of interest.  

I am also under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may send a 
copy of this report to any person who he believes may find it useful or of interest. You may make 
representations to me, the coroner, at the time of your response, about the release or the publication of 
your response by the Chief Coroner. 

9 

08/02/2019 

Signature 

Mr James Bennett  
HM Assistant Coroner  
Birmingham and Solihull

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Cole Valley Nursing Home (PDF)
Cole Valley Nursing Home, 326 Haunch Lane, Kings Heath, Birmingham B13 0PN 
TELEPHONE: 0121 444 8887 

Email:

Mr James Bennett 
HM Assistant Coroner 
Birmingham & Solihull Areas 
Coroner’s Court 
50 Newton Street 
Birmingham 
B4 6NE 

Via email to: coroner@birmingham.gov.uk  

03rd April 2019 

Your ref: 127362-JEAN MARY CUTLER (JB/RP) 

Dear Mr Bennett, 

I write further to your “Regulation 28 Report to Prevent Future Deaths” dated 08th 
February 2019 and issued following the conclusion of your investigation into the 
death of Jean Mary Cutler at the end of an inquest on 25th January 2019. As noted, 
the inquest concluded that Ms. Cutler died from “a combination of natural causes, 
namely osteoporosis and an accidental fall”. It is also noted your concern arising 
during the inquest that “there is a risk that future deaths will occur unless action is 
taken”. 

Paragraph five of your report cites “Coroner’s Concerns” as; 

i) 

Cole Valley Nursing Home…cares for…residents who are vulnerable due 
to their age and physical and mental issues. 

ii)  …the risk of residents falling from a wheelchair was recognised. There 

was an inconsistent approach to managing this risk; 

iii)  …the inconsistency of using lap belts outside the nursing home, but no 

similar restraint device when inside remains. The reliance on a member of 
staff being able to intervene in time…revealing the inadequacy of this as a 
safety measure…there remains a risk of vulnerable residents falling out of 
wheelchairs. 

iv)  …the post incident investigation was inadequate and lessons have not 

v) 

been learned. 
The current falls Risk Management and Risk Assessment…continue to 
place reliance on the presence of a staff member to prevent falls…the falls 
risk assessment has not been adequately completed. 

Cole Valley Nursing Home (hereinafter referred to as “the Home”) takes its obligation 
and duty to safeguard all persons entrusted into the Home’s care seriously and, after 
conclusion of the inquest and receipt of your report, has taken the following actions 
to rectify and address your concerns; 

i) 

Over the previous six-month period the Home has experienced a rather 
unsettling period due to several managerial changes which resulted in a 

Page 1 of 9 

 
  
 
 
 
 
 
 
 
 
 
 
 lack of effective governance and oversight. To compound issues, staff had 
been instructed by previous management not to use lap belts due to the 
risk of strangulation. This, however, had not been explored through 
comprehensive risk assessment. On 23rd February 2019 the Home’s 
manager was removed from post (as a result of additional concerns being 
identified about the manager’s action(s) and inaction(s). The Home has 
sought and sourced a Consultant Advisor to support improvements within 
the Home and service provision with effect from 12th March 2019 – on an 
initial six-month contract. Part of his responsibility includes recruiting a 
competent and experienced permanent manager who will safeguard the 
interests of people living at the Home. A new competent, experienced and 
dynamic manager who will provide strong leadership and governance is to 
commence employment at the Home before the end of April 2019. 

ii) 

New, comprehensive Falls Risk Assessments (FRAs) for all residents 
have been introduced and completed. The FRAs consider internal and 
external risk factors, provide a risk score which then generates a “Low”, 
“Medium” or “High” risk rating (colour-coded Green, Amber or Red) and 
incorporate suggestions for risk management dependent on the level of 
risk identified. Risks will be recalculated on a (minimum) monthly basis 
(but sooner should an individual’s condition change i.e. through the 
contraction of an acute infection). Initial FRAs for people living in the Home 
were completed 03rd April 2019. 

An anonymised sample Falls Risk Assessment is demonstrated as 
follows: 

 
 
 
 
 v) 

All nursing and care staff working at the Home have been made aware of 
the new Falls Risk Assessments and Wheelchair Risk Assessments during 
handover and in staff meetings. The new risk assessments are available 
within each person’s care folder – which staff have access to throughout 
the 24-hour period. The protocol for ensuring lap belts are used when 
people use their wheelchairs (as specified within the new Wheelchair Risk 
Assessment) has been reiterated to all staff and appropriate use and 
implementation is monitored by members of the Home’s management 
team.  

Cole Valley Nursing Home and its Directors accept and acknowledge the Coroner’s 
Concerns and believe that the control measures implemented by the Home serves to 
demonstrate how the Home and Cole Valley Care Ltd. have resolved said concerns - 
learning from both the inquest and the concerns detailed within your Regulation 28 
report. 

Assuring you of our continual commitment to learn and prevent. 

Yours faithfully, 

For and on behalf of

 Consultant Advisor 

Page 9 of 9

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