Prevention of Future Deaths reports · 2019

Freda Mason

Regulation 28 report to prevent future deaths, reference 2019-0126A, written 9 Apr 2019. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report9 Apr 2019
Reference2019-0126A
DeceasedFreda Mason
CoronerSimon Jones
Coroner areaLancaster & Blackburn with Darwen
CategoryRoad (Highways Safety) related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

for Lancashire & Blackburn with Darwen 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  The Chief Coroner; 
 – Head of Service 
for Public and Integrated Transport, Lancashire County Council [“LCC”] and Antonette 
Wilson 

1 

CORONER 

I am Simon Jones, an Assistant Coroner for Lancashire & Blackburn with Darwen 
CORONER’S LEGAL POWERS 

2 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
http://www.legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7 
http://www.legislation.gov.uk/uksi/2013/1629/part/7/made 

3 

INVESTIGATION and INQUEST 

On I commenced an investigation into the death of Freda Odette Mason aged 67. The 
investigation concluded at the end of the inquest on the 9th April 2019. The conclusion of the 
inquest was that Freda Mason died an Accidental Death.   

4 

CIRCUMSTANCES OF THE DEATH 
Freda Odette Mason suffered from a number of underlying conditions including chronic obstructive 
pulmonary disease and osteoporosis, and had sustained a number of fragility fractures including fractures 
to her left humerus and to her vertebrae in 2017. On the 26th July 2018 at approximately 1145hrs, while 
sitting at a bus stop at the junction of Burnley Road and Victoria Street Padiham, she fell through the back 
of the bus shelter where a panel of glass was missing [and, on the evidence, had been missing for 
approximately three months]. She was admitted to Royal Blackburn Hospital at approximately 2325hrs that 
same day where she was found to have sustained multiple rib fractures. Surgical intervention and invasive 
ventilation could not be provided, due to her underlying conditions, and her respiratory function was 
severely compromised. She died in hospital on the 29th July 2018 at approximately 1945hrs. 

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to concern. In my 
opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it 
is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows.  – 
LCC has a duty to maintain bus shelters within its area, and does so using a process whereby 
complaints are made to LCC by third parties – members of the public, councillors, employees of 
LCC and of bus companies – and LCC assesses the complaint and responds , effecting repairs 
where necessary. This is best described as a reactive process; and LCC does not operate an 
inspection system where it views the bus shelters. This means that unless a third party notifies 
LCC of a problem, it has no knowledge of it and cannot respond/repair. 
In my opinion a more pro-active system of anticipating necessary repairs could prevent future 
deaths; and LCC has the power to take further additional steps to ensure that problems requiring 
repair are brought to its attention immediately – whether by implementing a regime of inspection 
or by ensuring that those who use/visit the shelters [including bus drivers and inspectors] are 
required [or encouraged, where LCC does not have the authority to require it]  to notify LCC of 
any problem which needs attention. 

Coroner's Court, 2 Faraday Court, Faraday Drive, Fulwood, Preston, Lancashire, PR2 9NB 
Tel 01772 536536    |    Fax 01772 530752 

 
 
 
 
 
      
 
 
 
 
 
 
 
 
  
 6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have the power 
to take such action. 

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely by 
12th June 2018. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested Persons – 

. 

I am also under a duty to send the Chief Coroner a copy of your response. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. He 
may send a copy of this report to any person who he believes may find it useful or of interest. 
You may make representations to me, the coroner, at the time of your response, about the 
release or the publication of your response by the Chief Coroner. 

9 

Dated 09/04/2019 

Signature
for Lancashire & Blackburn with Darwen 

Coroner's Court, 2 Faraday Court, Faraday Drive, Fulwood, Preston, Lancashire, PR2 9NB 
Tel 01772 536536    |    Fax 01772 530752

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Respondent Not Named (PDF)
RESPONSE TO REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

To the Chief Coroner 

We write  in response to the regulation 28 report dated 9th April 2019,  from Mr Simon Jones, an 
Assistant Coroner for Lancashire & Blackburn with Darwin.  
Mr Jones having investigated the death of Freda Odette Mason, aged 67, concluded on 9th April 2019 
that she died an accidental death. 

The Coroner found that the circumstances of death were as follows:- 
Freda  Mason  had  suffered  from  a  number  of  underlying  conditions  including  chronic  obstructive 
pulmonary  disease  and  osteoporosis  and  had  sustained  a  number  of  fragility  fractured  including 
fractures  to  her  left  humerus  and  to  her  vertebrae  in  2017.  On  26th  July  2018  at  approximately 
1145hrs, while sitting at a bus stop at the junction of Burnley Road and Victoria Street Padiham, she 
fell through the back of the bus shelter where a panel of glass was missing ( and on the evidence had 
been missing for approximately three months). She was admitted to RBH at approximately 2325hrs 
where  she  was  found  to  have  sustained  multiple  rib  fractures.  Surgical  intervention  and  invasive 
ventilation could not be provided , due to her underlying conditions, and her respiratory function was 
severely compromised. She died in hospital on the 29th July 2018 at approximately 1945hrs.  

The MATTERS OF CONCERN raised by the Coroner were as follows 

1.  LCC  has  a  duty  to  maintain  bus  shelters  within  its  area,  an  does  so  using  a  process  whereby 
complaints are made to LCC by third parties- members of the public, councillors, employees of 
LCC and bus companies 

2.  LCC assesses the complaint and responds, effecting repairs where necessary.  
3.  LCC does not operate an inspection system where it views the bus shelters, therefore unless a 
third party notifies LCC of a problem, to has no knowledge go to and cannot respond/repair.  
4.  The Learned Coroner was of the opinion that a more pro-active system of anticipating necessary 
repairs could prevent future deaths; and LCC has the power to take further additional  steps to 
ensure  that  problems  requiring  repair  are  brought  to  its  attention  immediately-whether  by 
implementing  a  regime  of  inspection  or  by  ensuring  that  those  who  use/visit  the  shelters 
(including bus drivers and inspectors) are required (or Encouraged, where LCC does not have the 
authority to require it) to notify LCC of any problem which needs attention.  

LCC RESPONSE 

In Lancashire, there are approximately 2,000 bus shelters situated at bus stops across the 
county. 

Approximately one third of these are owned and maintained by the County Council.  A further 
third  are  directly  owned  and  maintained  by  district  or  parish  councils  with  the  final  third 
owned and maintained by a number of advertising companies, under contract to either the 
county or district councils. 

We  are  currently  in  the  process  of  tendering  a  contract  for  a  service  provider  to  install, 
maintain, monitor and repair our bus shelter stock as part of a comprehensive overhaul and 
upgrade programme throughout the county.   

 
 
 
 
 
 
 
 
 
 
 
 This contract will allow us to provide a consistent monitoring regime, where every shelter is 
to be checked every six weeks for any damage, with a structural assessment every twelve 
months. 

It is expected that this contract will be in operation from 1st October 2019. 

In  addition  to,  and  prior  to  the  commencement  of  this  contract,  we  have  put  in  place  a 
number of measures to ensure that any damage to/or issues with any of our bus shelters 
that require repair, are brought to our attention as soon as practically possible. 

We have instructed our staff, who may be visiting shelters to update timetable information 
or for any other reason, to carry out an inspection and to report any damage to a manager 
with sufficient detail so that a determination can be made as to whether an urgent repair is 
required. 

We have written to all bus operators requesting they that they instruct their drivers to also 
report any shelter damage they observe during the course of their daily duties. 

We are introducing a more prominently situated 'Report It' notice for members of the public 
detailing  where  and  how  to  easily  communicate  any  shelter  damage  they  may  find  in 
between the regular checks being undertaken by our own staff or contractors.  This 'Report 
It'  process  will  be  managed  through  the  corporate  reporting  system  to  ensure  the  whole 
process is consistent and information is communicated in the most efficient way. 

We  are  responsible  for  displaying  timetable  information  at  bus  stops,  and  the  'Report  it' 
notice will also be displayed on all timetable cases of those bus shelters that are not owned 
or managed by the county council.  This will enable the county council to centrally coordinate 
any damage reports and ensure the handover of information to the applicable organisation 
for them to take the appropriate action. 

We  will  write  to  our  contacts  in  district  councils  and  to  the  shelter  owning  advertising 
agencies  advising  them  of  our arrangements  to  mitigate the risk  of injury  to  users of  bus 
shelters  following  damage  and  suggest  that  they  may  wish  to  consider  their  own 
arrangements and seek their cooperation in ensuring an efficient reporting process. 

Whilst it's not possible to be aware of shelter damage the moment it occurs, we do expect 
the measures put in place will bring them to our attention as speedily as reasonably possible 
and enable any safety critical repairs to be undertaken as a matter of urgency.

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