Pauline Oakley

EastendHomes 
3 Resolution Plaza 
London 
E1 6PS 

Tel 
Email  

www.eastendhomes.co.uk  

Mr Stevens 
Coroner 
Regulatory  Services 
London Borough of Camden 
Camley Street 
London N1C 4PP 

Email to:

7 October 2020 

Dear Mr Stevens, 

Thank  you for providing me with your  report on the  tragic death of Pauline Oakley which 
has been drafted with a view to prevent  future  deaths. 

With respect to the concern,  detailed in the  report regarding the ‘fire alarm’ I would 
advise that we have carefully  considered this issue and would advise the following. 

Supported housing  will include fire alarms that are monitored as part of the services 
provided.  Typically,  the alarm will require the residents to leave their home and 
assemble at a designated point.  However,  the residential block where Ms Oakley lived, 
is identified as ‘general needs’ accommodation where typically  fire alarms do not form 
part of the fire safety arrangements. 

The alarms fitted in Pauline Oakley’s home were domestic smoke alarms that  the Fire 
Brigade encourage everyone  to introduce into their homes.  The model (Aico EI141RC 
Ionisation  Smoke Alarm) is typical of the units fitted in properties managed by 
EastendHomes and other Housing Providers in the Borough.  I can confirm that the 
alarms were last tested on 02/09/2019 during the Gas Safety Inspection  (certification 
can be provided if required) and that  the devices were activated at the time of the 
incident.  

Our advice to residents, contained in our Fire Safety leaflet which is available on our 
website, is that ‘if you  hear somebody else’s smoke alarm sounding for a while and you 
are concerned, call the Fire Brigade’ (copy of the leaflet can be provided if required).   
We do not believe residents in such accommodation have an expectation that these 
domestic smoke alarm units are monitored externally. 
Residents living in ‘general needs’ housing  who believe they  would benefit from a 
service that externally  monitors a range of detectors may be able to access the 
Telecare community  alarm service that operates a 24/7 monitoring service for 
vulnerable  residents.   

EastendHomes Limited, Registered address: 3 Resolution Plaza, London E1 6PS 
Company number 4516155  
A Registered Provider of Social Housing w ith the Homes and Communities  Agency (HCA): 
Number L4434.  Charity registration number 1107691 

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 In  conclusion,  we have carefully  considered the concerns detailed in the report and 
believe the smoke alarms were of an appropriate standard, had been properly installed 
and maintained and had operated when  activated.   We are also of the view that EeH 
provides guidance on the action to take when  a domestic smoke alarm continues  longer 
than  normal.  EastendHomes periodically draws attention  to the Fire Safety leaflet and 
other important leaflets in our resident newsletter  and web site and this is undertaken  on 
a routine  basis.  

At the present time no additional actions have been identified in relation to the 
management  of domestic fire alarms.   

Please do not hesitate to contact me if I can be of any further  assistance.   

Yours  sincerely, 

Chief Executive 

EastendHomes Limited, Registered address: 3 Resolution Plaza, London E1 6PS 
Company number 4516155  
A Registered Provider of Social Housing w ith the Homes and Communities  Agency (HCA): 
Number L4434.  Charity registration number 1107691 

2

Associate Director of Legal Affairs 
Trust Headquarters 
4th Floor 
9 Alie Street 
London E1 8DE 

18th September 2020 

Assistant Coroner Jonathan Stevens 
St Pancras Coroner’s Court  
Camley Street 
London 
N1C 4PP  

Dear Sir 

Inquest touching upon the death of Pauline Oakley 

I am writing following the Inquest touching the death of Ms Oakley which took place on 10 
September 2020.  

During the inquest, you raised your concern that no environmental risk assessment appeared 
to have been undertaken, particularly with regards to fire hazards, taking into account Ms 
Oakley’s vulnerabilities. 

I am writing to clarify responsibility for environmental risk assessments as this was a point of 
discussion at the Inquest. 

, Legal Affairs Manager was present at the Inquest and informed you that it 

was her understanding that responsibility for environmental risk assessment following Ms 
Oakley’s discharge from hospital, would lie with the Reablement Team. The Reablement 
Team falls within the remit of the London Borough of Tower Hamlets. The Trust understands 
that the Reablement Team were providing Ms Oakley with regular support following her 
discharge in order to help her with everyday tasks and ensure that she could live as 
independently as possible.  

Our Lead Nurse for community nursing in Tower Hamlets has confirmed that it would not be 
part of the scope of the district nursing team to undertake an environmental risk assessment. 
Their role in Ms Oakley’s case was to provide wound care and to manage any clinical issues 
arising. Having said that should any of the nurses have observed anything that posed an 
obvious health and safety risk, that would have been addressed. However, you will be aware 
from Nurse 
and specifically she did not see an electric heater when she visited Ms Oakley.  

 evidence at the Inquest, that she did not identify any such concerns 

Chair: 

Chief Executive: 

 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 To conclude, whilst responsibility for the environmental risk assessment lay outside the 
responsibility of the district nursing team, to ensure that lessons can be learned from this 
tragic case, it will be the subject of discussion with staff within their regular team meetings.    

I hope this information is helpful. If you have any questions, please do not hesitate to contact 
me.  

Yours sincerely 

Associate Director of Legal Affairs   

Chair: 

Chief Executive:

2nd February 2021 

This is a response to the Coroner’s Regulation 28 report to prevent future deaths (‘PFD’), dated 18 
September 2020, in respect of the late Pauline Violet Oakley. 

May I take this opportunity to again express my condolences to the family and friends of Mrs Oakley, 
particularly given the sad circumstances surrounding her death and how important it is to ensure 
measures are taken wherever possible to prevent future similar occurrences. 

Understanding the terms of the PFD 

Part 5(1) to the PFD relates to the NHS Foundation Trust responsible for Mrs Oakley’s discharge 
home.  In this regard, Part 1 to the PFD refers to East London NHS Trust.  The Coroner may be 
assisted to know which organisations/providers various members of the multi-disciplinary teams 
belong to. 

While in hospital, Mrs Oakley was under the care of The Royal London Hospital (Barts Health NHS 
Trust). Barts Health Trust were responsible for in-patient care and the organisation of safe discharge 
arrangements including referral to community and social services teams. 

The Community Health Service Team (also known as the Extended Primary Care Team) is provided 
by East London Foundation Trust and includes the Care Navigator, Occupational Therapist, 
Physiotherapist and District Nurse and Mental Health Nurse.  

The Reablement Team (sic) (otherwise known as the Re-enablement Team) to which The Royal 
London Hospital Social Worker referred Mrs Oakley is run by a team of Occupational Therapists 
which is part of Tower Hamlets Local Authority/Social Services. The Reablement Team service is used 
when a patient has ongoing needs to rehabilitate them back to baseline function. Since the inquest I 
have spoken to the Care Navigator who has confirmed this arrangement is correct.  

Mrs Oakley was discharged from hospital with a new care plan/package of social care; therefore, she 
is likely to have had a Social Worker who would have coordinated this new care package. 

Part 5(3) to the PFD relates to East End Homes. 

Part 5(2) to the PFD states: 

There was no assessment of the safety of suitability of Pauline Oakley’s flat, or the 
appliances within the flat, arranged by as part of the Co-ordinate My Care Plan (sic). 

 
 
 
 
 
 
 
 
 
 
 
 
 
     
 
 
 
 Under correspondence dated 29 December 2020, the Coroner’s office clarified the scope of my 
involvement in the PFD.  In addition to the reference to the Co-ordinate My Care Plan, it was stated: 

As set out in the PFD report, there was no assessment of the safety or suitability of 
Pauline Oakley’s flat, or the appliances within her flat, arranged by the NHS Trust 
Foundation responsible for her discharge home as part of the hospital discharge plan, 
and there was no assessment of the safety or suitability of Pauline Oakley’s flat, or the 
appliances within the flat arranged as part of the GP Co-ordinate My Care Plan. 

Further: 

gave evidence to the effect that an occupational therapy assessment of Pauline 

Oakley’s home could have been initiated by either her GP or as part of the hospital 
discharge planning. It appears neither was done. 

Insofar as the PFD (and the email by way of clarification) relates to me / the GP, I respond, 
respectfully, as follows: 

Co-ordinate My Care Plan (https://www.coordinatemycare.co.uk) 

The Co-ordinate My Care Urgent Care Plan is a London based initiative.  According to its website: 

Coordinate My Care is a service that coordinates urgent care for patients. It starts with 
the patients filling in an on line Advance Care Planning questionnaire called myCMC. 
myCMC then goes to a doctor or nurse who knows the patient who completes the 
Coordinate My Care (CMC) plan by adding the patients diagnosis, medical details, 
resuscitation status, medications and recommendations for the urgent care services to 
follow in an emergency. Once completed the plan is approved and is immediately visible 
to all the urgent care services including 111, out of hours GPs, the ambulance (in their 
vehicles) and the emergency departments. This way everyone is in the loop with the 
patient in the middle.  

The Co-ordinate My Care Plan is a central mode of communication, of a patient’s clinical 
circumstances or needs.  It is a good way of communicating with other services.  For example, if a 
paramedic arrives at a property they will have a central record of the patient’s clinical picture to 
refer to.    

 
 
 
 
 
 
 
 
 
 In respect of my involvement in Ms Oakley’s care, in my statement to the coroner of 14 May 2020, I 
said: 

I called Mrs Oakley to review her anticoagulant therapy (apixaban) dose as a comment 
in the hospital discharge summary suggested the GP should monitor and adjust the dose 
accordingly. According to her age and current kidney function profile Mrs. Oakley would 
require 6 monthly monitoring of her kidney function but did not currently have an 
indication for dose reduction. I asked her about her current social situation as she was 
living alone during the Covid-19 pandemic. Mrs. Oakley said her carer came every day 
and had washed and dressed her yesterday. Her pain was controlled. She could take her 
tablets ok and knew what she had to take. The pharmacy was delivering her medicines. 
Her sister bought her food and brought it in to her on Mondays. She could call her sister 
for chats. She lived alone and had a pendant alarm.  

In respect of the  Co-ordinate My Care Plan, I went on to say: 

Mrs Oakley gave consent to share her medical record with the London Ambulance 
Service using a Co-ordinate My Care plan so that the paramedics would have access to 
important medical information if she called 999. I wrote and published her Co-ordinate 
My Care Plan which would be shared with the London Ambulance Service, the palliative 
care services and GP Out of Hours Service. 

The Co-ordinate My Care Plan is focused on appropriate escalation of medical care according to 
individual patients’ medical needs.  It is not designed to have any broader role regarding, for 
example, the fabric of a patient’s home environment.  Therefore, it would not have played a role in 
any assessment of the suitability or safety of Mrs Oakley’s appliances. 

Occupational therapy 

In respect of The Royal London Hospital (Barts Health NHS Trust), where Ms Oakley was admitted 
and discharged, it is usual practice for a patient to be deemed fit from both a medical and 
social/functional perspective before they are discharged home (the Coroner will no-doubt hear from 
the relevant Trust in this regard).  This would be part of the assessment by the hospital medical team 
and by a hospital Multi-Disciplinary Team consisting, more likely than not, of an Occupational 
Therapist, Physiotherapist and Social Worker in order to prepare a  hospital discharge plan. The GP 
(Primary Care Provider) is not involved in hospital discharge planning.  However, we would normally  
receive a discharge summary from the hospital with a brief medical summary, information about 
medication on discharge, and any medical follow up required.  

I mentioned at the Inquest (from speaking to Care Navigator colleagues in the Community Health 
Service Multi-disciplinary Team before the Inquest) that Mrs Oakley had been discharged by the 
hospital Social Worker under the care of the Reablement Team (Social Services). I also mentioned at 

 
 
 
 
 
 
 the Inquest that the people described by the  District Nurse as  ‘carers’ were likely to be the 
Reablement Team – they visit and prompt the patient to support self-care but also have a 
rehabilitation function over a period of 12 weeks post hospital discharge after which they will make 
a  final assessment of what care is needed at home. 

To the best of my knowledge and belief, an Occupational Therapy assessment is a functional 
assessment (looking, for example, at the need for hand rails or ramps, or having tools in place to 
help the patient function better or more safely in the home environment).  It would not go as far as 
to assess the safety of electrical appliances, such as the age or adequacy of the electrical heater in 
this case.  Whilst it is correct to say an Occupational Therapy assessment can be initiated by the GP, 
Mrs Oakley was returning to an integrated, multi-disciplinary umbrella of care, including the 
Occupational Therapy Reablement Team provided by Tower Hamlets Local Authority/Social Services. 
Therefore in this scenario there was no further need for a GP referral for an Occupational Therapy 
assessment to be made as this was already in place.  

Going forward 

Mrs Oakley was an Integrated Care patient, under the umbrella of a multi-disciplinary team 
consisting of a central Care Navigator who engages and helps coordinate other care providers, such 
as the community occupational therapy team, mental health nurses, district nurses, social worker 
and the general practitioner.  Some of this interaction is evidenced in Mrs Oakley’s records upon 
discharge, as per my statement (see reference to Dr 

 on 1 April 2020). 

 and Dr 

Since the Inquest, I have attended an Adult Safeguarding webinar (Hoarding and Fire Safety) for 
Waltham Forest East London CCGs (WEL). At the webinar, I asked who was responsible for ensuring 
a fire safety check was administered. The response was that Social Services is the lead agency for 
Health and Safety in the home environment and that, therefore, if Social Services is involved in the 
patient’s care it is their responsibility.  

I have discussed this tragic case with the practice clinical team.  We all have a duty of care with 
respect to adult safeguarding when caring for vulnerable patients. In this regard, we are responsible 
for raising concerns about the adequacy or safety of the home environment to the relevant 
authorities. Whilst no such concerns were raised with us in this case, the GP practice team has 
agreed that, in cases like this, where a concern is raised or suspected we will ensure the multi-
disciplinary team and Social Services are made aware, especially if they have specific (and relevant) 
areas of responsibility, such as fire safety risk assessments. 

The practice has a longstanding monthly Integrated Care Multidisciplinary Team Meeting which is 
attended by the Practice GPs, the extended primary care team, the social worker and the palliative 
care team. We reviewed our practise with regard to concerns about fire safety  at the Integrated 
Care Meeting which immediately followed the Inquest and again at the weekly Practice Meeting on 
Friday 29th January 2021. It was agreed that Clinicians could prompt the Care Navigator or the Social 

 
 
 
 
 
 Worker at the monthly Integrated Care Multidisciplinary  Meeting to ensure that appropriate fire 
safety checks are implemented. 

I have also discussed this case with my appraiser and propose to inform my responsible officer, for 
any further guidance, and to promote a wider, systemic awareness of the issues in this case.  

Do please let me know if you have any questions, or if there is any area or issue you feel I have not 
addressed. 

Dr