Prevention of Future Deaths reports · 2021

Charlotte Duffield

Regulation 28 report to prevent future deaths, reference 2021-0334, written 5 Oct 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report5 Oct 2021
Reference2021-0334
DeceasedCharlotte Duffield
CoronerDr Nicholas Shaw
Coroner areaCumbria
CategoryOther related deaths · Community health care
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Kally Cheema LLB I Senior Coroner! Cumbria 

Fairfield  Stati.on Road , Cockermouth  Cumbria CA 13 9PT 

5  October 2021 

REGULATION  28  REPORT TO  PREVENT FUTURE  DEATHS 

THIS REPORT IS BEING SENT TO: 
Adult Safeguarding, Cumbria  County Council 

, Senior Legal Officer, 

1 

CORONER 

I  am  Dr Nicholas Shaw,  HM  Assistant Coroner for Cumbria 

CORONER'S  LEGAL  POWERS 

2 

I  make this  report  under paragraph  7,  Schedule  5,  of the  Coroners and  Justice Act
2009  and  regulations  28  and  29  of the  Coroners  (Investigations)  Regulations  2013. 

http://www.leqislation.qov.uk/ukpqa/2009/25/schedule/5/paragraph/7 

http://www.leqislation.qov.uk/uksi/2013/1629/part/7/made 

3 

4 

INVESTIGATION and  INQUEST 

An  inquest was  opened  on  1st June  2021  and  concluded  at a  final  hearing  on  5th  October 
2021.  The  short form  conclusion  reached  was  one of Self Neglect. 

CIRCUMSTANCES OF THE  DEATH 

Charlotte  Duffield was 40 years old,  her body was discovered  when  police 
forced  entry to her home on 4th  February  2021 in  response to concerns that 
Charlotte  had  not been seen for several weeks.  It appeared she  had  been 
deceased for a  significant period of time.  Evidence  heard  at the inquest 
suggested that she lived  a  reclusive  lifestyle and  was not caring  for herself, 
particularly after her father, with whom she lived, had died  3  months earlier. 
Due to advanced decomposition a  pathologist was unable to determine the 

 
 exact cause of death, however there were  no suspicious circumstances to 
suggest death was other than  natural 

CORONER'S CONCERNS 

During  the course of the  inquest the evidence  revealed  matters giving  rise  to 
concern.  In  my opinion  there  is  a  risk that future  deaths will  occur unless action 
is  taken.  In the  circumstances  it is  my statutory duty to  report to you. 

The  MATTERS OF CONCERN  are as  follows 

5 

(1)  On  3rd  November 2020  Police  officers attend  Charlotte's  home following  a 
telephone call  from  her aunt expressing  concern  for  her wellbeing.  The  Officers 
were  concerned  about the state of the  property,  Charlotte's clothing,  her lack of 
emotional  response  and  that she  may not have  access  to  money following  the 
sudden  loss  of her father,  Reviewing  their report  DS 
Constabulary  made a  referral  to Adult Social  Care  on  5th  November.  Evidence 
seen  at the  inquest indicates that on  receipt of the  referral  3  attempts to telephone 
Charlotte were  made on  6th,  9th  & 10th November.  As  there was  no  reply a  letter 
was  sent asking  her to contact them. There  is  a  note that her case  was  discussed 
at a  multidisciplinary  meeting  on  9th  December 2021  but no further action  seems to 
have  been  taken. 

  of Cumbria 

(2)  Charlotte was  referred  due to significant concerns for her safety  but no 
safeguarding  action  seems to  have  been  taken.  I  am  particularly concerned  that 
after her failure  to  respond  to attempted  telephone  contact  no  physical  effort 
was  made to visit her in  person. 

ACTION  SHOULD  BE  TAKEN 

6 

In my opinion  action  should  be  taken  to  prevent future deaths and  I  believe you  and 
your organization  have the  power to take  such  action. 

YOUR RESPONSE 

You  are  under a  duty to  respond  to this  report within  56  days of the date of this  report, 
namely by  3rd  December 2021.  I, the coroner,  may extend  the  period. 

7 

Your response  must contain  details of action  taken  or proposed  to  be  taken,  setting 
out the timetable for action.  Otherwise you  must explain  why  no  action  is  proposed. 

COPIES and  PUBLICATION 

I  have sent a  copy of my report to the Chief Coroner.  I  have also  sent it to The  Chief 
Constable,  Cumbria  Constabulary,  Dr 
and  the family  of Charlotte  Duffield  who  may find  it useful  or of interest. 

,  Duke  St Surgery,  Barrow-in-Furness 

8 

I  am  also  under a  duty to send  the  Chief Coroner a  copy  of your response. 

The  Chief Coroner may  publish  either or both  in  a  complete or redacted  or 
summary form.  He  may send  a  copy of this  report to any person  who  he 

 believes  may find  it useful  or of interest.  You  may  make  representations to  me, 
the coroner,  at the time  of your response,  about the  release  or the  publication 
of your response  by the  Chief Coroner. 

5  October 2021 

9 

Signatu~ 

~

-

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Cumbria County Council (PDF)
Cumbria County Council   

People 
Cumbria 

 Cumbria House 

 107-117 Botchergate 

 Carlisle 

 CA1 1RD 

19 November 2021 

Dr Nicholas Shaw  
HM Assistant Coroner for Cumbria 
Fairfield  
Station Road  
COCKERMOUTH  
Cumbria  
CA13 9PT 

Dear Dr Shaw 

Re: Regulation 28 Report to prevent future deaths 

Further to your Regulation 28 report of the 5th October 2021, I write with confirmation of actions taken by 
Cumbria County Council (CCC). The safety of service users is of the utmost importance to CCC. We take 
your finding that there were matters giving rise to concern, and your opinion that there was a risk that future 
deaths may occur, extremely seriously. I wish to assure the Coroner that we proactively review our 
processes, and that the actions set out in this letter have been in place for many months. It is unfortunate 
that CCC were not provided the opportunity to present the work undertaken in advance of a Regulation 28 
report being issued.  

Within the Regulation 28 report concerns were raised that the operational response in this situation would 
leave others at risk if further action was not taken. The report implied that where concerns of self-neglect 
are identified, or following a referral, a direct face-to-face intervention would be required in order for the 
council to satisfy its duties.  

To satisfy ourselves, and offer assurance to yourself, the Council confirms the following steps have been 
taken: 

1.  A systematic review of Cumbria Safeguarding Adults self-neglect policy and procedure 

documentation has been completed to clarify the roles, responsibilities, and duties across the 
safeguarding system.  

2.  The operational practice guidance in relation to self-neglect concerns has been reviewed and 

revised. The guidance reinforces the Council’s position that a face-to-face visit, in order to complete 
assessment and ensure the safety of the person at risk, must be undertaken to satisfy operational 
practice requirements and standards.  

3.  The Council has implemented a countywide operational Safeguarding Adults service, a dedicated 
safeguarding team providing support across the county, to ensure a consistent and compliant 
response for all safeguarding concerns, including concerns of self-neglect.  

4.  This dedicated Safeguarding Adults service is undertaking the delivery of training sessions across 

all partners to embed the review of self-neglect policy, procedure, and guidance.  

Serving the people of Cumbria 
cumbria.gov.uk 

  
 
 
 
   
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 5.  Finally, a discrete practice learning session is being undertaken with the team directly involved in 

this case to ensure, from an operational point of view, that there is a clear and unequivocal position 
on how to respond to self-neglect concerns. 

I trust the information and confirmation of action detailed in this letter give you assurance that suitable 
action has taken place to address your concerns. 

Yours sincerely 

Executive Director – People 
(Deputy Chief Executive)

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