Prevention of Future Deaths reports · 2022

Joy Burgess

Regulation 28 report to prevent future deaths, reference 2022-0038, written 4 Feb 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report4 Feb 2022
Reference2022-0038
DeceasedJoy Burgess
CoronerChris Morris
Coroner areaGreater Manchester South
CategoryMental Health related deaths · Suicide (from 2015) · Hospital Death (Clinical Procedures and medical management) related deaths · Other related deaths
Organisation namedPennine Care NHS Foundation Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 
Rt. Hon. Sajid Javid, Secretary ofState for Health and Social Care 

1  CORONER 

I am Chris Morris, Area Coroner for Greater Manchester (South). 

2  CORONER'S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 
2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 
2013. http://www.legislation.gov. uk/ukpga/2009/25/schedule/5/paragraph/7 
htt12://www.legislation.gov.uk/uksi/20 l 3/ l 629/12art/7/made 

3 

INVESTIGATION and INQUEST 

On 25th June 2021, Anna Morris, Assistant Coroner, opened an inquest into the 
death ofJoy Burgess who died on 9th June 2021  aged 56 years.  The investigation 
concluded at the end of the inquest which I heard on 4th February 2022. 

A post-mortem examination undertaken by
Pathologist, determined Ms Burgess died as the result ofmultiple injuries. 

 Consultant 

By way of conclusion, I recorded that Ms Burgess died as a consequence of 
suicide. 

4  CIRCUMSTANCES OF THE DEATH 

Joy Burgess died from multiple injuries sustained as a consequence of

. 

Ms Burgess had a long history of complex mental health difficulties and had 
been under the Community Mental Health Team. In addition to being prescribed 
medication, Ms Burgess was on a lengthy waiting-list to access psychological 
therapies. 

In May 2021 , Ms Burgess's mental health deteriorated with her developing an 
increasing array of depressive symptoms, anxiety which was providing difficult 
to manage in the community, and thoughts of self-harm. 

 
 She was admitted to hospital as a voluntary patient, but took her own discharge a 
number ofdays later.  Ms Burgess disclosed to staff that this was because she 
found the ward environment was busy and extremely noisy.  Ms Burgess 
described being disturbed by the screams ofsome ofthe patients, and considered 
being on the ward was making her feel worse. 

Upon leaving the ward, Ms Burgess was followed-up by her Care Co-Ordinator 
and the Home Treatment Team. 

5  CORONER'S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to 
concern. In my opinion there is a risk that future deaths will occur unless action 
is taken.  In the circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows.  -

1.  The Court heard evidence that the mental health ward environment could 

be 'chaotic' (in the words ofone Consultant Psychiatrist) and that 
resources and demands on inpatient beds were such that staff were not 
always able to care for patients in a suitable environment. It is a matter of 
concern that mental health patients are, on occasion, cared for in an 
environment which is very obviously not conducive to recovery. 

2.  The Court heard that patients continue to experience lengthy waits if 

referred for psychological therapies, both locally and nationally.  In the 
Tameside area, the current average wait was thought to be around one 
year from referral. 

6  ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you 
and your organisation have the power to take such action. 

7  YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this 
report, namely by 1st May 2022. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, 
setting out the timetable for action. Otherwise you must explain why no action is 
proposed 

8  COPIES and PUBLICATION 

I have sent a copy of my report to the ChiefCoroner and to
behalf of the family and Pennine Care NHS Foundation Trust. 

 on 

2 

 I have also sent a copy ofmy report to Tameside Metropolitan Borough Council, 
the Care Quality Commission, and Greater Manchester Health and Social Care 
Partnership, all ofwhom I consider may find the report useful or of interest. 

I am also under a duty to send the Chief Coroner a copy of your response. 
The Chief Coroner may publish either or both in a complete or redacted or 
summary form. He may send a copy ofthis report to any person who he believes 
may find it useful or ofinterest. You may make representations to me, the 
coroner, at the time ofyour response, about the release or the publication ofyour 
response by the ChiefCoroner. 

9 

Dated:  ~ ~ 
Signature: 
Chris Morris H 

reater Mane 

ea Coroner, 

t~South.) 

3

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Department of Health and Social Care (PDF)
From Maria Caulfield MP 
Parliamentary Under Secretary of State  
Department of Health and Social Care 

39 Victoria Street 
London 
SW1H 0EU 

09 November 2022 

Our Ref: PFD – 1392892 

Chris Morris  
Area Coroner for Greater Manchester (South) 
Coroner's Court 
1 Mount Tabor Street 
Stockport 
SK1 3AG 

Dear Mr Morris,  

Thank you for your correspondence of 4 February 2022, to the then Secretary of State for 
Health and Social Care, Sajid Javid, regarding the death of Joy Burgess. I am replying as 
Minister with responsibility for Mental Health, and thank you for the additional time allowed.     

I would like to begin by offering my deepest condolences to the family and loved ones of 
Mrs Burgess. Your report raises important concerns regarding the quality and suitability of 
care for those suffering from mental health problems, and long waiting times for 
psychological therapies. It is, of course, vital that we take learnings, where they are 
identified, to improve the NHS care, and I am grateful to you for bringing these matters to 
my attention. 

In preparing this response, my officials have made enquiries with NHS England and the 
Care Quality Commission (CQC). I am also informed that Pennine Care NHS Foundation 
Trust (PCFT) have produced an investigation report, in line with the NHS Serious Incident 
Framework, and have provided evidence at the inquest, and that the CQC has accepted 
the findings of the report.  

We recognise the importance of providing an environment that feels safe and comfortable 
for people receiving treatment in mental health inpatient care. I understand that in their 
Concise Investigation Report, the Trust acknowledged that Ms Burgess’s experience on 
the Taylor ward fell short of the expected standard. You may wish to note that the 
Government is committed to upgrading the physical environment for inpatient mental 
health care, and we are already taking steps to modernise inpatient environments and 
improve patient experience. We are investing more than £400 million over the 4 years up 
to 2024/25 to eradicate dormitory accommodation from mental health facilities to improve 

 
 
 
 
 
 
 
 
 
 
 
 From Maria Caulfield MP 
Parliamentary Under Secretary of State  
Department of Health and Social Care 

39 Victoria Street 
London 
SW1H 0EU 

the safety, privacy and dignity of patients suffering with mental illness. 

In addition, we are investing £150 million for significant improvements to the mental health 
estate, including investing in NHS mental health facilities linked to accident and 
emergency departments, enhancing patient safety in mental health units, and new mental 
health ambulances. 

You noted that Ms Burgess was on a lengthy waiting-list to access psychological therapy 
at the time of her death and were concerned that other patients are continuing to wait 
significant lengths of time for care.   

The pandemic has had an impact on the mental health and wellbeing of many people, 
which has caused increased demand for mental health services. In order to help address 
this, we provided an extra £500 million in 2021/22 to accelerate our expansion plans and 
address waiting times for mental health services, which will provide more people with the 
mental health support they need and invest in the NHS workforce. This funding included 
£110 million to expand adult mental health services - including talking and psychological 
therapies, implementing the community mental health framework, investment in crisis 
services and maintaining the delivery of the 24/7 urgent mental health helplines stood up 
earlier in the pandemic, as well as additional investment in suicide prevention 
programmes. 

The NHS Long Term Plan committed that, by 2023/24 we will invest almost £1 billion extra 
in community mental health care for adults with severe mental illness. You may also wish 
to know that work is also ongoing to expand and improve mental health crisis care 
provision. This includes improving the operation of all age 24/7 crisis lines, crisis resolution 
home treatment teams, and mental health liaison services in A&E departments.   

With regards to those people with more complex mental health needs, who are waiting for 
treatment, NHS England consulted in 2021 on the potential to introduce five new waiting 
time standards as part of its clinically-led review of NHS access standards. The proposals 
included: 

•  Patients referred from Accident and Emergency should be seen face to face within one 

hour, by mental health liaison or children and young people’s equivalent service 

•  For a ‘very urgent’ referral to a community based mental health crisis service, a patient 

should be seen within four hours from referral, for all age groups 

•  For an ‘urgent’ referral to a community based mental health crisis service, a patient 

should be seen within 24 hours from referral, across all ages 

•  Children, young people and their families/carers presenting to community-based 

mental health services, should start to receive care within four weeks from referral; and 

 
 
 
 
 
 
 
 
 
 From Maria Caulfield MP 
Parliamentary Under Secretary of State  
Department of Health and Social Care 

39 Victoria Street 
London 
SW1H 0EU 

•  Adults and older adults presenting to community-based mental health services should 

start to receive help within four weeks from referral.   

NHS England published the outcomes of its consultation in February 20221, and we are 
now working with them on the next steps.  

I hope this response reassures you that the government and the NHS take mental health 
seriously and that action is being taken to address the quality and timeliness of care.  

Kind regards, 

 MARIA CAULFIELD 

1 https://www.england.nhs.uk/2021/07/nhs-england-proposes-new-mental-health-access-standards/

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