Prevention of Future Deaths reports · 2022

Matthew Caseby

Regulation 28 report to prevent future deaths, reference 2022-0116, written 22 Apr 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report22 Apr 2022
Reference2022-0116
DeceasedMatthew Caseby
CoronerLouise Hunt
Coroner areaBirmingham and Solihull
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Railway related deaths · Mental Health related deaths
Sourcejudiciary.uk record · original PDF
Responses published2

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

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REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

1. The Priory Group
2. The Department of Health 
CORONER 

I am Mrs Louise Hunt HM Senior Coroner for Birmingham and Solihull 
CORONER’S LEGAL POWERS

 I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
INVESTIGATION and INQUEST

 On 9 October 2020 I commenced an investigation into the death of Matthew Alexander CASEBY. 
The investigation concluded at the end of the inquest. The conclusion of the inquest was; 

Matthew Caseby became acutely unwell with a psychotic illness on 03/09/20. Following his 
admission and subsequent absconsion from the Priory Hospital in Edgbaston, Matthew stepped in 
front of a train on 08/09/20 and was fatally injured. At the time, Matthew was suffering from 
disorder thinking and did not have the capacity to form any intention to end his life. 
Matthew absconded from Beech ward on 07/09/20. He absconded over a fence in the courtyard 
area and at the time of his absconsion Matthew was unattended. It was inappropriate for Matthew 
to be left unattended in the courtyard. 
There were concerns regarding Matthew absconding but the recording processes on Beech ward 
were inadequate which resulted in the communication to staff involved in Matthew's care being 
lacking. 
As a result of risks not being fully recorded, Matthew's risk assessment was not adequate as it 
was not based on all of the available information. There were shortcomings in the Priory processes 
for recording and sharing information between staff. 
Matthew was not on any specific observations in the courtyard to avoid his risk of absconsion. 
There was no written policy on observation levels in the courtyard, the omission of which led to a 
lack of consistent understanding by staff as to what should happen in the area. This made the 
courtyard area unsuitable for use by patients. 
The Priory staff did have concerns regarding the height of the fence in the courtyard at a ward 
level but there is no evidence that there was a formal raising or escalation of this issue to a senior 
level which was a missed opportunity. However senior hospital management were aware of 
previous absconsions over the courtyard fence. When reviewing these incidents there was 
insufficient attention paid to the physical security of the area, with the focus being on the reasons 
why the patient absconded rather than how they absconded. This was a missed opportunity. 
Overall, the inadequate risk assessment for Matthew, the inadequate documentation records, the 
lack of a risk assessment for the courtyard area and the absence of a policy regarding 
observations levels in the courtyard means that the courtyard was not safe for Matthew to use 
unattended. 
His death was contributed to by neglect on the part of the treating hospital. 

CIRCUMSTANCES OF THE DEATH 

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Following calls to the Police from members of the public reporting sightings of a male on the 
railway lines and in a school playground, Matthew Caseby was found by Oxfordshire Police in a 
playground in Islip in Oxfordshire on 03/09/20. Following a conversation with Matthew, the Police 
officers took the decision to detain him under Section 136 of the Mental Health Act. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Matthew was taken to a place of safety at Vaughan ward part of Warneford Hospital, where he 
was assessed and detained under Section 2 of the Mental Health Act as he was found to be 
suffering from a mental disorder of a nature or degree which required detention for his or other’s 
safety. 

Due to his registered GP being in Birmingham, because of him previously being a student at 
Birmingham University, a bed was found for Matthew at the Priory Hospital in Edgbaston, 
Birmingham. 

Matthew arrived at the Priory Hospital at 05:05 on 05/09/20. At 06:00 on 05/09/20 Matthew was 
assessed by the resident medical officer (RMO). The RMO completed a risk assessment in the 
presence of a registered nurse and a healthcare assistant. The RMO recorded that Matthew had a 
low suicide and self harm risk and recorded an overall medium risk on the risk assessment. The 
RMO determined that level 2 observations be put in place meaning that he would receive 4 checks 
per hour. 

Notes recorded by staff on 05/09/20 show that Matthew presented as guarded and delusional and 
that he wanted to leave the ward. Matthew was also seen to be responding to unseen stimuli. 

Evidence presented show that on 06/09/20 Matthew was presenting as guarded, anxious and 
responding to unseen stimuli. It was also recorded on the handover notes that Matthew was at risk 
of absconsion. It was noted that Matthew was loitering by ward exits and that he made an attempt 
to leave with a black bin bag. 

Although it was not recorded in any of the written notes a HCA gave evidence that on 06/09/20 
Matthew was observed looking at the fence in the courtyard and that she was concerned that he 
would try to abscond. To mitigate this the HCA gave evidence that she stood at the highest point 
of the steps. The HCA advised that she made a colleague aware verbally but did not record this 
risk in any of the written notes. 

The handwritten handover notes do mention that Matthew was at risk of absconsion but the notes 
were incomplete. The information regarding Matthew’s risk of absconsion was not captured on the 
electronic notes which were the ones relied upon by the doctors when completing the ward 
round/MDT. 

The ward round/MDT took place and Matthew was seen by 2 doctors and 1 registered nurse at 
13:30 on 07/09/20. One of the doctors reviewed the electronic notes. The handwritten notes were 
not present during the MDT and the contributing nurse gave evidence that she did not read these 
in advance as it had been a very busy shift and she did not have time. The risk assessment 
(initially completed by the RMO on 05/09/20) was not reviewed during the MDT. Matthew reported 
low mood during the MDT. The senior doctor prescribed anti-psychotic medication, but Matthew 
refused to take this. 

Following the MDT the nurse raised concerns to the doctors that Matthew was physically fit and 
would be able to scale the fence in the courtyard should he try to. Upon hearing the concerns no 
additional risk assessment was undertaken and no additional measures were put in place. Both of 
the doctors gave evidence that they assumed Matthew would be supervised at all times in one 
courtyard as was standard practice (although there was no official policy). 

On 07/09/20 at 16:40 Matthew asked a HCA if he could go into the courtyard and was escorted out 
by the HCA who remained with him initially. After 15 minutes the HCA asked Matthew to return 
inside but he refused. The HCA left Matthew in the courtyard under the supervision of 2 other 
HCAs who were supervising two other patients who were on 1:1 checks. Matthew was observed 
throwing something over the courtyard perimeter fence. At 17:02 one of the HCAs returned inside 
to flag that her and her colleague would be returning inside with their 121 patients meaning that 
Matthew would be left unattended in the courtyard. This was flagged to the nurse in charge and 
the original HCA. 

Matthew was inappropriately unattended in the courtyard. This was in contrast to what the majority 
of staff reported to be standard practice during their evidence. There was no official written policy 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 or guidance on supervision or observation in the courtyard and there was no risk assessment in 
place. 

Matthew was unattended for 1 minute and 40 seconds initially. During this time the HCA who had 
originally given him access to the courtyard could be observed on CCTV images in the nurse’s 
office and using the staff toilet. The HCA then approached the courtyard and viewed Matthew 
through the vestibule window. Before the HCA could rejoin Matthew in the courtyard, she was 
called by a colleague to assist with an emergency ligature situation. This meant that Matthew was 
unattended for a further 5 minutes. No staff member was informed he was unattended. 

CCTV showed Matthew moving towards the courtyard fence at 17:06 and he then disappeared 
from the view of the camera. At 17:07 a HCA on her break in the smoking area observed Matthew 
walking past her. She approached Matthew and asked if he was OK but he did not respond. The 
HCA made her way to Beech ward to inform staff of what she had seen. 

Another HCA was on her break and stood at the bottom of the hospital driveway. She saw and 
recognised Matthew and asked him where he was going. Matthew responded that he was “going 
home” and picked up speed as he left hospital grounds. The HCA called Beech ward to report 
what she had seen. 

The nurse in charge of the ward immediately called 999 upon realisation that Matthew had 
absconded. No other action was taken by the staff at the Priory. 

Although staff did have concerns regarding the height of the fence in the courtyard, there is no 
evidence that it had been raised in any written or official way or followed up, through established 
forums to make senior hospital management aware. 

Although the height of the fence did meet national guidelines the courtyard was not suitable for 
patients to use due to the lack of a risk assessment and the absence of any written policy 
specifying observations and supervision whilst the patients were using it. 

At 17:56 on 07/09/20 Police arrived at the Priory Hospital having already searched the local area 
in an attempt to find Matthew. On arrival at the ward, the officers spoke to the staff present in the 
nurse’s office. The Police attempted to get additional information that could assist them with 
finding Matthew such as next of kin, previous addresses or known contacts. The Priory staff 
advised Police that Matthew was very guarded and that they didn’t have this information. Police 
were provided with Matthew’s section paperwork from the hospital in Oxfordshire. 

When reviewing this paperwork once they’d left the Priory, the Police saw that Matthew had been 
found on railway lines, which was information that they had not previously been aware of. At 18:46 
the Police made British Transport Police (BTP) aware of Matthew as a missing person. 

There was some confusion around where Matthew was originally picked up by the Police in Islip. 
Inconsistencies in paperwork showed that Matthew was found on railway lines, but it was a 
children’s playground where he was picked up. 

At 19:20 West Midlands Police (WMP) opened a missing person record for Matthew and recorded 
that he was a medium risk. 

At 19:32 
, Matthew’s Father, contacted Police to raise concerns that Matthew 
may try to harm himself. Matthew’s risk level remained at medium. The Police gave evidence that 
they were in contact with Matthew’s Mother and Sister over the course of the evening. Based on 
information received from them a previous address and place of employment were attended. They 
also searched the Selly Oak triangle area of Birmingham which Matthew was familiar with, in an 
attempt to find him but unfortunately Matthew could not be located. 

At 01:27 on 08/09/20 Matthew’s case was assessed again by the Police response manager and 
found to be medium risk. No further search took place and the case was handed to the locate 
team. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The locate team picked up Matthew’s case at 07:00 on 08/09/20. At this point the risk level was 
raised to high. Officers were allocated to try to find Matthew and a fast track action list was set out. 
Officers were limited with what checks they could complete due to the fact that Matthew didn’t 
have a debit card or mobile phone and had no contacts in the area. 

Evidence from British Transport Police confirmed that a collision occurred between a train and a 
male at 08:40 on 08/09/20. The train had departed University Station and was travelling in the 
direction towards Five Ways Station. The train was accelerating and was within the permitted 
speed limits. As the train was adjacent to Vale Campus location the driver saw Matthew appear 
from undergrowth. Matthew ran out and placed himself in front of the train. As soon as the driver 
saw Matthew, he applied the emergency brake and sounded the horn. Unfortunately, the driver 
was unable to stop in time and the collision took place. 

It was confirmed that the collision was fatal at 09:11 by the Paramedic at the scene who confirmed 
life extinct. It was established that Matthew was the individual who had been hit by reviewing 
CCTV images of Matthew. Formal identification took place using fingerprints. 

Between Matthew absconding from the Priory over the courtyard fence at 17:06 on 07/09/20 and 
the collision that took place at 08:40 on 08/09/20 there is no evidence showing Matthew’s 
whereabouts or activities. 

Following a post mortem the medical cause of death was determined to be:

 1a  Head Injury

 1b   High Impact Collision with a Train

 1c 

II    Psychotic episode 
CORONER’S CONCERNS

 During the course of the inquest the evidence revealed matters giving rise to concern. In my 
opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it is 
my statutory duty to report to you.

 The MATTERS OF CONCERN are as follows: 

For the Priory Hospital 

1.  Record keeping: During the inquest staff confirmed that they record information about 
patients in two ways. On the electronic records and on handwritten handover sheets. 
During the inquest the evidence confirmed that different information was recorded on each. 
I have serious concerns that staff are recording information in two places and this creates a 
real risk, as materialised in Matthew’s case, that different information is recorded in each 
place and key information gets lost. 

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2.  Record Keeping quality: There were numerous inaccuracies in Matthew’s medical 

records, eg his status was written as informal when he was formal, he was described as 
violent when he was not and was described as "she". Staff were unable to explain how that 
occurred. The investigation witness from the Priory thought there was an element of cutting 
and pasting into the records from another patient’s records. I have serious concerns about 
the accuracy of the clinical record at the Priory for what are some of the most vulnerable 
patients. 

3.  Risk Assessments: The inquest heard how all members of staff can update a Risk 

Assessment at any time. Despite this, and with clear evidence that Matthew was at risk of 
absconsion, his risk assessment was not updated over the weekend when the risk 
materialised. I have serious concerns about how risk assessments are completed, when 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 they are completed, who completes them and whether they are updated in a timely and 
necessary manner by suitably experienced staff. 

4.  Serious Incidents: The inquest heard evidence that a previous absonsion over the 

courtyard fence in October 2019 had not prompted any review of the height of the fence 
and focussed on why the patient absconded ie to have a cigarette. I have serious concerns 
that the system of investigation in place at the Priory means critical lessons are not learnt 
at the appropriate time.  

5.  Courtyard Fence: A patient absconded over the courtyard fence during the inquest which 
indicates the courtyard area is not safe. I have serious concerns that an urgent review of 
the courtyard is required. In addition, I heard evidence from Dr 
a ligature risk. Staff gave evidence that the courtyard in its current format with steps and a 
gradient on the grass bank was unsafe especially if a patient needed to be restrained. 

 that the fence was 

For the Department of Health 

1.  National guidelines for perimeter fences and security in acute mental health unit 

outside areas. The inquest heard evidence from Professor 
Mental Health settings, that it would be useful for there to be standard guidelines for the 
requirements of perimeter fences and security for outside areas in acute Mental Health 
units as no such guidance is in place. This would ensure the correct level of security for 
some of the most vulnerable patients whilst maintaining a therapeutic setting.    

, a specialist in safety in 

ACTION SHOULD BE TAKEN

 In my opinion action should be taken to prevent future deaths and I believe you have the power to 
take such action. 

YOUR RESPONSE

 You are under a duty to respond to this report within 56 days of the date of this report, namely by 
17 June 2022. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise, you must explain why no action is proposed. 

COPIES and PUBLICATION

 I have sent a copy of my report to the Chief Coroner and to the following Interested Persons: 

Mr Caseby's family 
The Priory Group 
West Midlands Police 
British Transport Police 
Birmingham and Solihull CCG 
Birmingham Women's and Children's NHS Foundation Trust

 I have also sent it to the Medical Examiner, NHS England, CQC, who may find it useful or of 
interest.

 I am also under a duty to send the Chief Coroner a copy of your response.

 The Chief Coroner may publish either or both in a complete or redacted or summary form. He 
may send a copy of this report to any person who he believes may find it useful or of interest. You 
may make representations to me, the coroner, at the time of your response, about the release or 

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 the publication of your response by the Chief Coroner. 
 22 April 2022 

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Signature: 

Mrs Louise Hunt 

HM Senior Coroner for Birmingham and Solihull

Responses

2 responses published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Gillian Keegan Mp (PDF)
From Gillian Keegan MP 
Minister of State for Care and Mental Health 
39 Victoria Street 
London 
SW1H 0EU 

Our Ref: PFD-1403138 

Louise Hunt 
HM Senior Coroner 
Coroner's Court 
Steelhouse Lane 
Birmingham 
B4 6BJ 

July 2022 

Dear Mrs Hunt,  

Thank you for your letter of 22 April 2022 to then Secretary of State for Health and 
Social Care, Sajid Javid, about the death of Matthew Caseby. 

I would like to say how saddened I was to read of the circumstances of Matthew’s 
death and offer my sincere condolences to his family and loved ones. The 
circumstances your report describes are very concerning and I am grateful to you for 
bringing these matters to my attention.  

In preparing this response, Departmental officials have made enquiries with NHS 
England and NHS Improvement.  

Beech ward at the Priory Hospital Woodbourne in Edgbaston is an adult acute 
service. The adult acute Health Building Note (HBN) 03-011 is mute on the specifics 
of fence heights that should be appropriately employed within this service as 
Professor 

 raised.  

In terms of acuity levels, the next step on from an adult acute mental health unit is a 
Psychiatric Intensive Care Unit (PICU).  There is no HBN covering this, but in 2017 
the National Association of Psychiatric Intensive Care and Low Secure Units 
(NAPICU) published design guidance2 and recommendations for commissioners - 
the minimum height should be 3m.  

PICU’s are often in the same building or campus as adult acute services 
(Woodbourne hospital has one) and a patient is moved from a general adult ward 
here when their care cannot be safely managed in a general ward setting, this could 
include the risk of absconding.  

1 https://www.england.nhs.uk/wp-content/uploads/2021/05/HBN_03-01_Final.pdf  
2 https://napicu.org.uk/wp-content/uploads/2017/05/Design-Guidance-for-Psychiatric-Intensive-Care-
Units-2017.pdf  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 As you move up the acuity levels in mental health into secure accommodation there 
are prescriptive standards for fence heights that must be met on the basis of: 

•  Low secure services provide care and treatment who present a significant risk 
of harm to others and whose escape from hospital must be impeded (3m 
fence); 

•  Medium secure services provide care and treatment to those adults who 

present a serious risk of harm to others and whose escape from hospital must 
be prevented (5.2m fence); and 

•  High Secure services provide care and treatment to those adults who present 
a grave and immediate risk to the public and who must not be able to escape 
from hospital.  

Therefore, services with increased security levels are available if there is clinical 
indication that the person needs to be supported in a more restrictive and secure 
setting. However, acute mental health wards remain the least restrictive inpatient 
setting for a person to be supported in.  

I have asked my officials to look into your recommendation for national guidelines for 
perimeter fences and security in acute mental health unit outside areas. They will 
collect data on ward perimeters and review the evidence base and patient and family 
feedback. 

More generally, the Government is committed to improving mental health outcomes 
through the NHS Long Term Plan, which will see mental health services across 
England supported by and additional £2.3 billion a year by 2023/24. 

We will be publishing a new long-term plan for suicide prevention as well as a new 
cross government ten-year plan for mental health as part of our commitment to ‘level 
up’ and improve unequal outcomes and life chances across the country.  

I hope this response is helpful. Thank you for bringing these concerns to my 
attention.  

GILLIAN KEEGAN
Response from Priory Group (PDF)
Priory Chief Executive Officer 

Your Ref: 238048: Matthew Alexander CASEBY  

Tuesday 14 June 2022 

Ms Louise Hunt, Senior Coroner 
Birmingham and Solihull Areas 
The Birmingham and Solihull Coroner’s Court 
Steelhouse Lane 
Birmingham, B4 6BJ 

Private and confidential 

Dear Ms Hunt 

Matthew Alexander Caseby – Response to Regulation 28 Report 

I write in response to the Regulation 28 Report dated Thursday 22 April 2022 which was issued following 
the Inquest touching the death of Mr Matthew Caseby. You have raised five matters of concern that 
relate  to  the  Priory  Hospital  Woodbourne  and  one  matter  of  concern  that  has  been  raised  with  the 
Department  of  Health.    The  responses  to  the  matters  of  concern  that  relate  to Woodbourne  are  as 
follows  below.    Please  note  that  each  concern  has  been  raised  and  discussed  directly  with  the 
Woodbourne  Senior  Management  Team  (SMT)  in  order  for  them  to  reflect  on  the  issues  and  take 
appropriate remedial actions.  

1.  Record Keeping 

You have raised a concern that there is potential for there to be different information contained 
in the patient electronic records (CareNotes) and the hand-written handover sheets.   

Communications to staff: During May 2022 two bulletins were issued to all colleagues in the Healthcare 
Division via the Priory intranet. The first bulletin, issued as part of the monthly  Safety First  initiative, 
emphasised the importance of accurate and detailed record keeping.  The second bulletin detailed the 
importance of conducting thorough and comprehensive shift handovers. The bulletins each emphasise 
that the content of the daily care record must correspond with the content of the handover record. The 
bulletins have been discussed at Woodbourne governance meetings and in staff supervision. 

Changes to the IT system: We are currently installing software in the Healthcare Division to enable the 
Datix incident  reports to upload directly  to the patient’s CareNotes record (i.e. staff will  only have to 
record  the  incident  on  Datix  and  the  information  will  automatically  be  copied  across  to  the  patient 
record). We expect this to go “live” from July 2022. This will enable colleagues to have ease of access 
to the incident reports  via  CareNotes  which  will facilitate preparing for and  writing up shift handover 
documentation.   

Changes  to  Documentation:  A  trial  is  underway  within  the  Healthcare  Division  of  a  shift  handover 
template  with  the  finalised  version  likely  to  be  introduced  at  the  beginning  of  July  2022.  The  shift 
handover template specifically contains a requirement for colleagues to refer to recent incidents and 
communicate  the  patient’s  current  risk  to  colleagues  on  the  incoming  shift.  Colleagues  will  sign  to 
confirm that the handover has been received.  

Monitoring:  Implementation of these actions will be monitored by the following means: 

  The internal compliance team will check for the consistency between patient records and handover 
notes as part of their monitoring audits: they routinely ‘sit in’ on handovers and review the content 
of patient CareNotes records.  

Registered Office: Priory, Fifth Floor, 80 Hammersmith Road, London, W14 8UD 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   The monthly Quality Walk Round template has been updated so that patient records and handover 
notes  will  be  assessed  for  consistency.  A  Quality Walk  Round  involves  a  senior  member  of  the 
hospital team scrutinising particular areas of ward practice using sampling methodology.   

2.  Record Keeping Quality 

You have identified that there were inaccuracies in Mr Caseby’s medical records. 

Communications to staff: The importance of keeping accurate records has been raised with all relevant 
staff at Woodbourne. This will be monitored on an ongoing basis as part of staff supervision and where 
necessary  their  appraisals.  The  importance  of  accurate  record  keeping  was  outlined  as  part  of  the 
Safety First initiative referred to above. The bulletin also made it clear that “cutting and pasting” is not 
acceptable clinical practice.    

Changes to Policy:  Policy H62 Healthcare Records has been reviewed and re-issued. The policy also 
makes reference to the fact that “cutting and pasting” between patient records is not acceptable.  

Monitoring:  The following checks are being undertaken to ensure that records are accurate: 

  The  internal  compliance  team  will  continue  to  undertake  reviews  of  patient  CareNotes  records 
during their inspections. The reports arising from three recent internal compliance audits have been 
reviewed and we can confirm that patient notes were reviewed for accuracy as part of that process.  

  The  monthly  documentation  Quality  Walk  Round  template  has  been  updated  and  includes  a 
requirement for accuracy checks to be carried out on CareNotes records (including ensuring there 
is no “cutting and pasting” between patient records).    

3.  Risk Assessments 

You  have  identified  that  Mr  Caseby’s  risk  assessment  was  not  updated  when  the  risk  of 
absconding materialised.  

Communications to staff:  All colleagues at Woodbourne have been reminded about the requirement to 
complete  contemporaneous  risk  assessments. This  has  also  been  raised  with  colleagues  as  part  of 
supervision and where necessary, appraisals. 

Checks by Ward Staff:  At Woodbourne, the nurse in charge of the ward (or the on-site manager during 
weekends  and  “out-of-hours”)  checks  reported  incidents  and  triangulates  these  with  the  patient  risk 
assessments and risk management plans. Similarly, all incidents that have occurred in the previous 24 
hours are highlighted during the morning ‘flash’ meeting (these meetings take place Monday to Friday 
and are attended by the SMT together with representatives from each ward). The meetings act as a 
prompt to ward managers to check that such incidents have been reported on Datix and CareNotes and 
considered within the patient’s risk assessment and care plan. This is then confirmed the following day 
at the next flash meeting.  

Changes to Policy:  During May 2022, we incorporated the issues learned from the inquest into Policy 
H35  Clinical  Risk Assessment  which has been updated  and re-issued. For example,  there is  now a 
reference to the risk assessment and risk management plan being reviewed by the senior member of 
the team as soon as practicable after an incident and this review must be completed before the end of 
the current shift. The outcome of the risk assessment and any subsequent changes to the care plan 
(which  may  include  an  increase  in  observation  levels)  must  be  communicated  to  the  next  shift  at 
handover.  

Changes  to  Datix:  The  Datix  incident  reporting  system  now  has  a  prompt  in  place  asking  the  staff 
member reporting the incident to confirm whether the patient’s risk assessment and associated care 
plans have been reviewed in response to the incident.  

Monitoring:  The following checks are being undertaken to assess whether risk assessments and risk 
management plans are accurate: 

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   Woodbourne  is  undertaking  a  weekly  audit  of  a  sample  of  incident  reports  which  are  checked 
against risk assessments and care plans.  Results are reviewed at the weekly hospital governance 
meetings. 

  The internal compliance team will continue to review patient risk assessments (which form part of 

the CareNotes records) against incident reports during their inspections.  

  The monthly  Quality Walk Round  template  has  been  updated  and  includes  reference  to  checks 
being made on CareNotes that the risk assessment accords with the patient’s incident profile.    

Training:  We have initiated a review of our risk assessment and risk management training e-learning 
module and this will be updated and rolled out during H2 of 2022. The module will include a requirement 
to ensure that risk assessments and risk management plans are contemporaneous and accurate and 
that patient risk is shared in “real-time” with all colleagues.      

4.  Serious Incidents 

You have concerns that the system of investigation in place means that critical lessons are not 
learnt at the appropriate time. 

Changes  to  Datix:    A  review  has  been  completed  of  the  absconding  categories  on  Datix  which  will 
ensure more accurate reporting. For example, the categories now clearly  define whether the patient 
has absconded from the ward or whether the patient is absent from the ward (i.e. has not returned from 
planned leave).  A ‘pop up’ prompt has also been added to Datix to advise that in the event of a patient 
absconding  from  within  the  ward  garden/courtyard,  an  environmental  risk  assessment  of  the 
garden/courtyard must be completed. 

72-Hour Reports:  Priory has amended the 72-hour incident report and team incident reporting system 
to ensure that these document in more detail the lessons learnt from incidents and the actions taken to 
prevent a re-occurrence of such incidents. 

Changes  to  Investigations:    Priory  is  adopting  the  NHS  Patient  Safety  Incident  Review  Framework 
(PSIRF) which is likely to be rolled out by the NHS during 2022. This will facilitate the carrying out of 
proportionate  and  detailed  investigations  in  response  to  serious  incidents  (including  where  patients 
abscond). Colleagues will also be reminded of the requirement that prompt and appropriate actions are 
taken in response to all incidents and near misses. More specifically, Priory has determined that any 
incidents involving a patient absconding from within a ward garden/courtyard will be subject to  a full 
PSRIF investigation to ensure lessons are learned. All Hospital Directors will receive updated serious 
incident investigation training in the next 2-3 months. 

Monitoring:  The following checks are being undertaken to ensure that there is an appropriate response 
to incidents: 

  The divisional Quality Improvement Leads will undertake a review of incident reports and the actions 
taken in response to those incidents. Where there are concerns about a lack of action these will be 
escalated through the divisional management structure. 

  Absconding  incidents  will  be  reviewed  by  the  divisional  senior  management  team  on  a  monthly 
basis with a check made that an environmental risk assessment of the garden/courtyard has been 
completed and where necessary local risk management procedures have been updated.  

5.  Courtyard Fence 

You have raised concerns about the safety of the Beech ward courtyard area as an absconding 
risk and the potential for the fence to be used as a ligature point. 

Ongoing Works:  Excavations of the Beech  ward courtyard, to include levelling off and landscaping, 
began shortly after the conclusion of the Inquest. These works were finished on 10 June 2022 and will 
eliminate the areas where there is banking adjacent to the fence:  i.e. the courtyard mesh fence will be 

3 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 a minimum of 3.2 metres in height with anti-climb roller bars also in place. A CCTV survey has been 
completed and the system has been upgraded to ensure that there is full visibility of the environment.  

Management  Procedures:    The  existing  Beech  ward  courtyard/garden  risk  management  procedures 
will  be  reviewed  and  updated  upon  completion  of  the  excavation  works.  It  is  expected  that  the 
procedures will be re-issued during week commencing Monday 21 June 2022. 

Ligature Risk:  The ligature point risk presented by the fencing had already been recognised and formed 
a part of the external environment ligature point audits which are completed on no less than an annual 
basis. Colleagues are aware of the risk of patients using a ligature and this is considered as part of the 
patient risk assessment process with patient observation levels adjusted accordingly. 

Please note there have been no further incidents of absconding from the Beech ward courtyard since 
the incident that was reported to you during the inquest.   

6.  National Guidelines for Perimeter Fencing 

Although your concerns were addressed to the Department of Health, I can confirm that following an 
internal review, we have concluded that the appropriate height for courtyard and garden fencing at our 
acute units is not less than 3.2 metres and we are currently implementing a programme of works to 
increase fence heights where required. This is expected to be carried out over the next 12 months.  We 
also consider it appropriate for anti-climb roller bars to be fitted at the top of each fence.   

I trust that the actions outlined above will provide the assurances you seek in respect of this matter. 

Yours sincerely, 

________________ 

Priory Chief Executive Officer 

4

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