Prevention of Future Deaths reports · 2021

Margaret Greenacre

Regulation 28 report to prevent future deaths, reference 2022-0119, written 17 Feb 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report17 Feb 2021
Reference2022-0119
DeceasedMargaret Greenacre
CoronerAndrew Hetherington
Coroner areaNorth Northumberland and South Northumberland
CategoryCare Home Health related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

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R 

ANDREW HETHERINGTON 
H M Senior Coroner for North Northumberland and 
Acting Senior Coroner for South Northumberland 

County Hall, Morpeth, Northumberland NE61  2EF 
Tel 01670 622600 
Email coroners@northumberland.gov .uk 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

1.  Baedling Manor Care Home, Alcyone Healthcare 

1 

CORONER 

I am Andrew Hetherington, Senior Coroner for North Northumberland and Acting 
Senior Coroner for South Northumberland. 

2 

CORONER'S LEGAL POWERS 

I make this report under paragraph 7, schedule 5, of the Coroners and Justice Act 
2009  and  Regulations  28  and  29 of the  Coroners  (Investigations)  Regulations 
2013. 
http://legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7 
http://www.legislation.gov.uk/uksi/2013/1629/part/7 /made 

3 

INVESTIGATION and INQUEST 

 found the cause of death to be: 

On  1st  October 2020  I  opened  the  inquest into the  death of Margaret Elizabeth 
GREENACRE,  held  a  pre-inquest  review  hearing  on  3rd  November  2020  and 
heard the inquest on  10 February 2021 . 
Dr 
1 a Aspiration Pneumonia 
1 b Immobility 
1 c Traumatic Haematoma of Right Leg 
2  Frailty of Old Age 
The conclusion of the inquest was: 
Box 3: On 30 August 2020 the deceased suffered an unwitnessed fall at Baedling 
Manor  Residential  Care  Home.  She  was  taken  to  Northumbria  Specialist 
Emergency Care Hospital and was found to have a traumatic haematoma to her 
right  leg.  She  was  transferred  to  Wansbeck  General  Hospital  for  continued 
monitoring. A fracture and  intracranial injury had been excluded. She was initially 
prescribed  antibiotics,  but  cultures  did  not  identify  an  infection  and  were 
discontinued.  The  haematoma  developed  into  a  wound  that  required  regular 
dressing. She continued to deteriorate and was receiving  palliative care  until her 
death on 18 September 2020 within Wansbeck General Hospital. 
Box 4: Accident 

 4 

CIRCUMSTANCES OF THE DEATH . 

Margaret Elizabeth Greenacre known as Betty was a resident at Baedling Manor 
Care Home having been admitted on 7th  February 2019. 
I heard that on 30th August 2020 Betty suffered an unwitnessed fall and was found 
in the doorway of her bathroom fully clothed with her underwear in place. 
Betty  was  taken  to  Northumbria  Specialist  Emergency  Care  Hospital  and  was 
found  to have significant soft tissue  damage to  her lower right  leg, but  imaging 
excluded  a  fracture  or  intracranial  injury.  Betty  was  transferred  to  Wansbeck 
General  Hospital.  The wound  developed  and  required  regular dressing.  Betty 
deteriorated and died within Wansbeck General Hospital on 18th September 2020. 
CORONER'S CONCERNS 

5 

The MATTERS OF CONCERN are as follows.  -
1. On 4th September 2020 the Care Quality Commission received information from 
a whistle-blower regarding information of a safeguarding nature in that a service 
user had fallen and was taken to hospital having sustained a leg and head injury. 
This was confirmed to be Betty who died on 18th September 2020.  Regulation 18 
of the  Care  Quality  Commission  (Registration)  Regulations  2009  provides  that 
registered persons must notify the Care Quality Commission, without delay.  The 
81h 
Care  Quality  Commission  contacted  Baedling  Manor  Care  Home  on 
September · 2020.  Statutory  notification  was  received  at  the  Care  Quality 
Commission on 12 September 2020.  It is of concern to me that the Care Quality 
Commission  were  notified  of concerns  by  a  whistle-blower  and,  that  statutory 
notification was -not made until  12 days after the incident.  It came to light during 
the  inquest  that  an  incident also  arose  in  July  2020  but  no  reports  have  been 
submitted to date.  It is of concern to  me that matters are  not being  reported or 
are being  notified late which may prevent incidents being investigated. 
2.  I  have  concerns  with  regard  to  the  standard  of record  keeping  at  Baedling 
Manor  Care  Home,  I  am  concerned  that  the  care  notes  did  not  present  an 
accurate  picture of a  resident  and  did  not  reflect  what  a  resident  was  like  and 
therefore  what  their  needs  were. 
It was  accepted  in  evidence  that  the  record 
keeping was very poor, the care plans were not changed or updated.  In fact, upon 
the  appointment of a  new home manager, every resident's  care  plan  has  been 
reviewed  and  updated.  The  information  provided  in  the care  plan  contradicted 
the information provided in evidence and  it appears staff may have had difficulty 
understanding Betty's care needs for lifting. 

6 

ACTION SHOULD BE TAKEN 

In  my opinion action  should  be taken to prevent future deaths and  I believe you 
have the power to take such action. 

7 

YOUR RESPONSE 

You  are under a duty to respond to this  report within  56  days of the date of this 
report, namely by 14th April 2021 . 

I, the Coroner, may extend the period. 

Your  response  must  contain  details  of action  taken  or  proposed  to  be  taken, 
setting out the timetable for action. Otherwise you must explain why no action is 
proposed. 

 8 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested 
Persons 

•  Care Quality Commission 
•  Northumbria Healthcare Trust 
•  Local Safeguarding Board 

I have also sent it to 
who may find it useful or of interest. 

 (son) and 

  (daughter) 

I am also under a duty to send the Chief Coroner a copy of your response. 

The  Chief  Coroner  may  publish  either  or  both  in  a  complete  or  redacted  or 
summary form . He may send a copy of this report to any person who he believes 
may find it useful or of interest. You may make representations to me, the coroner, 
at the time of your response, about the release or the publication of your response 
by the Chief Coroner. 

9 

1?1hFebruary 2021 

Signed:

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Alcyone Healthcare (PDF)
._.. 

~ 

Alcyone

h ealthcare 

Baedling Manor 
Front Street West 
Bedlington 
Northumberland 
NE22 5TT 

Mr Andrew Hetherington 
Senior Coroner for Northumberland 
and Acting Senior Coroner for South Northumberland 
County Hall Morpeth 
Northumberland 
NE61  2EF 

23 rd  July 2021 

Dear Mr Hetherington 

Re:  Baedling  Manor 
Letter of response to the Coroner;  Regulation  28  Report to prevent future 
deaths 

With reference to the cases 
response the measures taken to prevent future deaths. 

 and 

, please find  outlined in this 

Please note,  the response is in summary form due to the circumstances around the 
current provision, as follows : 

As of 12th  February,  Baedling Manor is currently under notification to close due to 
significant and multiple failures in  regulatory activities. As a result, the current 
provider has taken the view that attempts to make the home safe under the previous 
management team has proven unsuccessful and therefore has made the decision to 
sell the business to an established provider. 

The home is currently going though transition to a new and  established provider 
operator and a new management team has been employed as part of this process 
with  significant support of the incoming provider.  It is anticipated that the changeover 
will complete before the end of August 202. 

The new team are unable to comment on historical cases,  however all efforts are 
being made to significantly develop the safe operation of the home during the 
transition, this includes but is not limited to: 

Email:  admin@alcyone-hcalthcarc.co.uk 
Company Registration:  71 50325 

 
 
 •  Routine access and support from  Director of Care of the management support 

team 

•  Enhanced leadership and communication amongst the staff team 
•  Full time,  onsite support from experience nominated Individual. 
•  Responsive and collaborative communication with CQC leads, 

Northumberland Safeguarding team, Northumberland Contracts team, 
Northumberland Infection control team, other visiting professionals, families 
and  residents. 

•  Full review and implementation of new compliance systems and reporting 

processes 

Increased face to face training 

•  Full review and implementation of new care planning processes 
• 
•  Full health and  safety audit and associated actions 
•  Staffing structure review and revised  recruitment and induction processes 
•  Monitored and audited management action plans 

A  realistic timeframe to move the home into a safe and well led establishment is 
anticipated to be a 3-6 month period.  A CQC inspection review is due in  December 
2021. 
If you require any further information,  please do not hesitate to contact me. 

Yours Sincerely 

Nominated individual. 
On  behalf of Alcyone Healthcare

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