Prevention of Future Deaths reports · 2023

Mary Jones

Regulation 28 report to prevent future deaths, reference 2023-0236, written 10 Jul 2023. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report10 Jul 2023
Reference2023-0236
DeceasedMary Jones
CoronerKate Robertson
Coroner areaNorth West Wales
CategoryWales prevention of future deaths reports (2019 onwards) · Emergency services related deaths (2019 onwards)
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Kate Robertson 
Senior Coroner for North West Wales 

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  
Betsi Cadwaladr University Health Board (BCUHB), Welsh Ambulance Service Trust 
(WAST), North Wales Local Authorities 

1 

CORONER 

I am Kate Robertson, HM Senior Coroner for North West Wales 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 19 January 2023 an investigation was commenced into the death of Mary Elizabeth 
Jones (DOB 30/12/36) who died on 14 January 2023. The investigation concluded at the 
end of the inquest on 7 July 2023.  The conclusion of the inquest was that Mary 
Elizabeth Jones had died from natural causes contributed to by a fall. 

4 

CIRCUMSTANCES OF THE DEATH 

The circumstances of the death are as follows :- 

On  Sunday  4th  December  2022  at  around  10am  Mary  Elizabeth  Jones  had  an 
unwitnessed  fall  at  home.  An  ambulance  was  called  which  arrived  26  hours  and  23 
minutes  later.  She  was  taken  to  Ysbyty  Gwynedd.  She  remained  on  the  back  of  the 
ambulance  due  to  Emergency  Department  pressures  for  a  further  8  hours  and  23 
minutes. She was assessed by a doctor on the back of the ambulance at around 8pm on 
5th December. CT scan of her pelvis identified an undisplaced fracture. She deteriorated 
on 17 December 2022 with low blood pressure and abdominal tenderness and a new 
oxygen  requirements  and  was  receiving  antibiotics  for  a  suspected  urinary  tract 
infection. By early January 2023 a further deterioration was noted – she was drowsy and 
eating less and her blood tests showed a drop in haemaglobin. She had  a blood and iron 
tranfusion.  An  abdominal  bleed  was  diganosed  on  6th  Janaury  and  she  had  a  poor 
prognosis. Palliative care was commenced and she sadly passed away on 14 January 2023 
certified at 18:00 hours at Ysbyty Gwynedd. 

Coroner's Office, Shirehall Street, Caernarfon  

 5 

CORONER’S CONCERNS 

During the course of the inquest, the evidence revealed matters giving rise to concern.   

In my opinion there is a risk that future deaths will occur unless action is taken. In the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows  – 

This is a further Report, of several by me, as both Senior Coroner for North West Wales 
and Assistant Coroner for North Wales East & Central relating to matters of ambulance 
delays and inability to offload patients in a timely manner into Emergency Departments 
across North Wales. 

Evidence was heard at the Inquest that the initial delays experienced by Mary Elizabeth 
Jones whilst awaiting an ambulance and waiting in the rear of the ambulance possibly 
contributed indirectly to her existing frailty. Whilst not in themselves causative of Mrs 
Jones’ death it remains a significant concern that despite evidence of improvements by 
the Health Board and WAST upon which I have previously been provided, that even as 
recently as December 2022, unacceptably lengthy delays remain such as in the case of 
Mary Elizabeth Jones.  

I have still not been presented with any meaningful evidence on the involvement of 
Local Authorities in the considerations by WAST and BCUHB of lack of patient flow due 
to social care deficiencies. 

6 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you have 
the power to take such action. 

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely 4 September 2023. I, Kate Robertson, the Coroner, may extend the period. 

I am willing to accept a joint response from all to whom this Report is made. 

Your response must contain details of action taken or proposed to be taken, setting out 
the timetable for action. Otherwise, you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

Coroner's Office, Shirehall Street, Caernarfon  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 I have sent a copy of my report to the Family of the Deceased and to the Chief Coroner. 
I have also sent a copy of this Report to Eluned Morgan, Health Minister, for her 
information.  

I am also under a duty to send the Chief Coroner a copy of your response.  

The Chief Coroner may publish either or both in a complete or redacted or summary 
form. He may send a copy of this report to any person who he believes may find it 
useful or of interest. You may make representations to me, the coroner, at the time of 
your response, about the release or the publication of your response by the Chief 
Coroner. 

9 

Dated 10 July 2023 

Signature   
Kate Robertson 
HM Senior Coroner for North West Wales 

Coroner's Office, Shirehall Street, Caernarfon

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Welsh Ambulance Services NHS Trust (PDF)
Swyddfa'r Prif Weithredwr a’r Cadeirydd  

Chair and Chief Executive’s Office 

2 November 2023 

PRIVATE & CONFIDENTIAL 
Ms Kate Robertson 
H.M. Senior Coroner for North West Wales 

Dear Ms Robertson 

Re: Mrs Mary Elizabeth Jones 

I write in response to the Prevent of Future Deaths Report issued to this Trust on the 10 July 
2023, following the inquest.  Firstly I would like to apologise for the delay in responding to you 
in relation to this matter.  Also, can I please pass on apologies from 
, Assistant 
Director of Quality and Nursing Directorate. 

The matters of concern that you have asked the Trust to consider are:- 

This is a further Report, of several by me, as both Senior Coroner for North West Wales  
and Assistant Coroner for North Wales East & Central relating to matters of ambulance  
delays and inability to offload patients in a timely manner into Emergency Departments 
across North Wales. 

Evidence was heard at the Inquest that the initial delays experienced by Mary Elizabeth  
Jones whilst awaiting an ambulance and waiting in the rear of the ambulance possibly  
contributed indirectly to her existing frailty. Whilst not in themselves causative of Mrs  
Jones’ death it remains a significant concern that despite evidence of improvements by  
the Health Board and WAST upon which I have previously been provided, that even as  
recently as December 2022, unacceptably lengthy delays remain such as in the case of  
Mary Elizabeth Jones. 

Mae’r Ymddiriedolaeth yn croesawu gohebiaeth yn y Gymraeg 
neu’r Saesneg, ac na fydd gohebu yn Gymraeg yn arwain at oedi 

The Trust welcomes correspondence in Welsh or English, and 
that corresponding in Welsh will not lead to a delay 

www.ambulance.nhs.wales 

Anfonwch unrhyw 
ohebiaeth i'r cyfeiriad 
canlynol:- 

Please forward any 
correspondence to the 
following address:-  

Beacon House 
William Brown Close  
Llantarnam  
Cwmbran NP44 3AB 
Ffôn/Tel  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 I have still not been presented with any meaningful evidence on the involvement of  
Local Authorities in the considerations by WAST and BCUHB of lack of patient flow due  
to social care deficiencies. 

At this time and in specific response to this Prevention of Future Deaths Report, the Trust does 
not  propose  to  take  any  further action  or new actions  in  relation  to  this matter.   The  Trust  is 
taking all possible steps within its control to ensure availability of resources to respond to Red 
and Amber calls.  The Trust also seeks to secure full support from Welsh Government, the wider 
NHS and local Government to ensure appropriate clinical risk management across the urgent 
and emergency care pathways to release resources with the Trust. 

The Trust has previously shared with you that it is represented on the North Wales Regional 
Partnership  Board,  which  brings  together  a  range  of  statutory  and  non-statutory  partners, 
including Local Authority representation at both officer and member level, focused on improving 
collaborative services provided to the people of North Wales, including older people. 

The Trust has evidenced this work through the comprehensive details of all the actions that we 
have taken to date, and I have also shared with you the measures that are currently in place, 
such as the Clinical Safety Plan and the Regional Escalation Action Plan.  I have not attached 
copies of these Plans again, as I have previously supplied them. 

I have shared with you copies of the Real-time Mitigation Report and the Reducing Patient Harm 
Action Plan, both of which were presented to the Public Trust Board on the 27 July 2023.  This 
Report is regularly presented to, and reviewed by, the Trust Board and I hope this offers you 
assurance that this matter continues to remain a significant risk and a matter of attention to the 
full Trust Board. 

While the Trust fully supports the need to issue a Report under Paragraph 7, Schedule 5, of the 
Coroners  &  Justice  Act  2009  and  Regulations  28  and  29  of  the  Coroners  (Investigations) 
Regulations  2013,  we  do  not  believe  that  we  are  the  authority  with  the  “power  to  take  such 
actions”.  Therefore, I respectfully request your consideration as to any further actions you feel 
the Trust could take, over and above those we have already shared with you.  Equally, I would 
genuinely welcome any suggestions you may have regarding actions we might take or seek to 
take with our partners. 

To reaffirm my earlier comment, we believe we have robust plans in place which are regularly 
critiqued and monitored throughout the organisation.  The issues arising are presented to our 
full Trust Board and we liaise directly with the Health Boards and wider health and social care 
partners across Wales in order to secure their support to ensure that we respond to Red and 
Amber calls in a timely way. 

While writing I would again like to offer my sincere condolences to Mrs Jones’s family on their 
sad loss.  I would like to extend the offer to meet with you and leaders of other key organisations 
to discuss our response in more detail, and to provide you with any further assurances you may 
require regarding our commitment to continued improvement to support the prevention of harm 
and future deaths. 

Yours sincerely 

Chief Executive 

2

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