Prevention of Future Deaths reports · 2023

Jennifer Rackley

Regulation 28 report to prevent future deaths, reference 2023-0305, written 6 Jun 2023. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report6 Jun 2023
Reference2023-0305
DeceasedJennifer Rackley
CoronerHeidi Connor
Coroner areaBerkshire
CategoryCare Home Health related deaths
Sourcejudiciary.uk record · original PDF
Responses publishednone published

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28: REPORT TO PREVENT FUTURE DEATHS 

NOTE:  This form is to be used after an inquest. 

REGULATION 28 REPORT TO PREVENT DEATHS 

THIS REPORT IS BEING SENT TO: 

1 

, Care UK, Connaught House, 850 The Crescent, Colchester 

Business Park, Colchester, Essex C04 9QB 

1  CORONER 

I am HEIDI J CONNOR, Senior Coroner for Berkshire for the coroner area of Berkshire 

2  CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

I conducted an inquest into the death of Jennifer Evelyn RACKLEY, aged 81 years. The 
investigation concluded at the end of the inquest on 17 May 2023. 

The family asked me to refer to Mrs Rackley as Jennifer during the inquest, and I have 
respected that request in this report. 

Jennifer died at Wexham Park Hospital on 15th January 2022 after a fall in her nursing 
home on 17th December 2021. Her cause of death was: 

1 a Multi-organ Failure 
1 b Sepsis from infected Hip 
1 c Fractured Neck of Femur (Operated) 
2 Atrial Fibrillation, Frailty, Dementia, Hypertension, Colorectal cancer, Covid 19 Infection 

The conclusion of the inquest was that Jennifer Evelyn Rackley died as a result of an 
accident. 

4  CIRCUMSTANCES OF THE DEATH 

Jennifer was born on the 22nd of June 1940. She had an extensive past medical history, 
including cancer, dementia, atrial fibrillation, and previous DVT. She suffered a fall at 
Queen's Court Nursing Home in Windsor on the 17th December 2021. 

Evidence was given under oath by the manager of the care home. Her evidence was that: 

1. 
2. 
3. 

Staff were alerted to Jennifer’s fall by the sensor mat sounding. 
Jennifer’s bed was against the wall and therefore only required 1 sensor mat. 
The home had carried out an investigation into the circumstances of the fall. 

It was clear from the evidence that staff were alerted to Jennifer's plight by her shouting 
and not by a sensor mat sounding. In documents provided for the first time in court, it was 
clear that the first trigger of the sensor mat was at 0632 on the 17th of December, some 7 
minutes after the computer generated record of the fall in Jennifer’s notes (with the time 
automatically generated). Jennifer was already on the floor at that time. It is likely that the 
sensor mat was triggered by somebody else in the room who went to assist her and not by 
Jennifer herself. 

Regulation 28 – After Inquest 
Document Template Updated 30/07/2021 

 I was concerned about evidence given under oath that the bed was against the wall with 
the need only for one sensor mat. The evidence from two separate family members was 
very different on this point. They both said that the bed was in the centre of the room with 
a sensor mat on one side only. Their evidence was consistent and convincing. The manager, 
despite earlier giving clear evidence about the bed position, then accepted that she could 
not remember this, and she had assumed the bed was against the wall. 

I was told that the care home had conducted an investigation after Jennifer’s fall and 
subsequent death. I was told that there is no report / written record of this. The care home 
manager who attended the inquest (with the benefit of legal representation), could not 
even tell me the names of the carers who were involved on the 17th of December. She 
accepted in her evidence that she assumed the bed was against the wall because that was 
usual. She did not have a specific memory of this. She also later accepted that it is likely 
that the sensor mat was triggered by someone else in the room after the fall, and not by 
Jennifer herself. 

It is fair to note that these events were some time ago, and that memories fade. But it is 
an entirely different matter to give positive evidence rather than simply saying that one 
cannot remember something. 

5  CORONER’S CONCERNS 

During the course of the investigation my inquiries revealed matters giving rise to concern. 
In my opinion there is a risk that future deaths could occur unless action is taken.  In the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows: 
(brief summary of matters of concern) 

(1) It seems likely that Jennifer’s bed was in the centre of the room, with one sensor mat 
only, despite a high falls risk. 
(2) Evidence was given that an investigation was carried out –  despite no written document 
/ record of this being made - and the manager being unable even to name the care staff 
involved in the incident. 

6  ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you (and/or 
your organisation) have the power to take such action. 

7  YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely by August 01, 2023.  I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action.  Otherwise you must explain why no action is proposed. 

8  COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested 
Persons 

Family 
Legal representative of Wexham Park Hospital 

I am also under a duty to send a copy of your response to the Chief Coroner and all 
interested persons who in my opinion should receive it. 

Regulation 28 – After Inquest 
Document Template Updated 30/07/2021 

 I may also send a copy of your response to any person who I believe may find it useful or 
of interest. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. 
He may send a copy of this report to any person who he believes may find it useful or of 
interest. 

You may make representations to me, the coroner, at the time of your response about the 
release or the publication of your response by the Chief Coroner. 

9  Dated: 06/06/2023 

HEIDI J CONNOR 
Senior Coroner for Berkshire for 
Berkshire 

Regulation 28 – After Inquest 
Document Template Updated 30/07/2021

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