Prevention of Future Deaths reports · 2017

Kathleen Holme

Regulation 28 report to prevent future deaths, reference 2017-0212, written 18 Sep 2017. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report18 Sep 2017
Reference2017-0212
DeceasedKathleen Holme
CoronerRobert Chapman
Coroner areaCumbria
CategoryOther related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS

THIS REPORT IS BEING SENT TO:
SC Johnson and Son, Frimley Green Road, Frimley, Surrey, GU16 5AJ Tel: 0800 353 353

CORONER
lam Mr Robert Chapman Assistant Coroner for the County of Cumbria
CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations
28 and 29 of the Coroners (Investigations) Regulations 2013.

http://www. legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7
http://www.legislation.gov.uk/uksi/2013/1629/part/7/made

INVESTIGATION and INQUEST

On 20/04/2017 1 commenced an investigation into the death of Kathleen Erica Holme. The investigation
concluded at the end of the inquest on the 29th August 2017.

The Inquest conclusions, as recorded on the attached Record of Inquest was

The cause of death:
1.a. Burns and smoke inhalation
1.b. Fire at her home

The circumstances that were found to have been proved were:

Mrs Holme liked to use candles in her bedroom and also an automatic aerosol air freshener. On the 26
March 2017 there was a fire in her bedroom at her home address. She was rescued and taken to the
Royal Lancaster Infirmary, but was certified dead there. She died from burns and smoke inhalation.

The conclusion of the inquest was that:
Mrs Holme died an accidental death

CIRCUMSTANCES OF THE DEATH

Mrs Holme and her son had been drinking alcohol on the 25 March 2017 in a public house in Kendal. The
amount that she had to drink may have affected her ability to save herself when the house was on fire.

After leaving the public house they went home and subsequently Mrs Holme went to bed. She was a
frequent user of candles in her bedroom, and had some on a tray on the floor. In her bedroom she used a
Glade automatic battery operated air freshener.

There was a fire at her home in the early hours of the 26 March 2017, and neighbours tried to rescue her.
Fire officers attended and were able to extract her from the house, but she died of burns and smoke
inhalation.

P| Fire Investigator with the Cumbria Fire and Rescue Service attended and investigated the
fire. The seat of the fire, where Mrs Holme was found, was near to the door from the bedroom into the
upstairs hallway. At the seat of the fire they found the tray with candles and also in the immediate
vicinity, a Glade automatic battery operated air freshener and some clothes, all of which were badly
burned in the fire. A number of other Glade air freshener aerosols for use in the automatic air freshener,
were found in other areas of the bedroom and some had been burnt.

Tests undertaken at the Barrow Fire Station found that if the contents of the automatic air freshener
were sprayed across a naked flame then a large flame was produced approximately 20cm long
(approximately 8 inches). The evidence 7 given at the Inquest, was that in view of the
position of the candles, the automatic air freshener and the clothes, the spray from the automatic air

freshener could have been ignited by the candles and the resultant flame then ignited the clothes. | have
spoken again tol and he said that they found in their tests that even if the distance between the
candle and the air freshener was further extended, it was possible to get a flame 12 inches or more long,
and that could ignite flammable materials. The nearer the distance the stronger the flame, and the
further away the more likely that the flame would be a flash flame.

| have seen that both the box containing a new Glade automatic air freshener and the aerosol itself have
warning signs and words, warning that the spray is not to be used near naked flames.

CORONER'S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my statutory

duty to report to you.
The MATTERS OF CONCERN are as follows. -

(1) Whether the manufacturer is aware and understands the extent of the risks of the use of a Glade
Automatic Air Freshener Spray near to naked flames, and specifically the distance which the flame can
extend.

(2) Whilst there are both warning signs and wording on the box containing a new spray and on the
aerosol to be fitted to it, tam concerned that the words warning of the dangers of use near a naked
flame is not sufficiently large and prominent to draw the dangers to a users attention.

(3) There were no warning signs on the body of the automatic air freshener. Once the box containing the
new air freshener was discarded a user would have only the information printed on the aerosol as a
warning.

ACTION SHOULD BE TAKEN

in my opinion action should be taken to prevent future deaths and | believe you SC Johnson and Son have
the power to take such action.

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report, namely by 14
November 2017. 1, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the timetable for
action. Otherwise you must explain why no action is proposed.

COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested Persons:

FP (daughter of Mrs Holme}

| have also sent it to the following, who may find it useful or of interest.

The Cumbria Fire and Rescue service [EE Phoenix Road, Barrow in Furness LA14 2NS

The Health & Safety Executive, Redgrave Court, Merton Road, Bootle, Merseyside L20 7HS

The Buckingham and Surrey County Trading Standards Department fF Consort House,
Queensway, Redhill RH1 1¥B

tam also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may send a
copy of this report to any person who he believes may find it useful or of interest. You may make
representations to me, the coroner, at the time of your response, about the release or the publication of

your response by the Chief Coroner.

18/09/2017

flernrte C beeen

*~ Mr Robert Chapman Assistant Coroner County of Cumbria

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Sc Johnson (PDF)
GJohnson

A FAMILY COMPANY

S.C, Johnson &Son, Inc.
1525 Howe Street
Racine

WI 53403-2236
262.260.2000

Private & Confidential
Robert Chapman

HM Assistant Coroner
Fairfield

Station Road
Cockermouth

CA13 9PT

Thank you for your letter dated September 18, 2017 enclosing the Regulation 28 Report

concerning i eri olme who died tragically in the fire at a
on March 26, 2017 (Report).

On behalf of SC Johnson & Son and all companies in the SC Johnson group (including SC

Johnson Ltd!) (SC Johnson), we take this opportunity to express our sincere condolences to the
family of Mrs, Holmes who so sadly lost her life in this incident.

Introductory comments

Within SC Johnson it is the responsibility of the Global Safety Assessment and Regulatory
Affairs division (GSARA) to ensure the safety and regulatory compliance for SC Johnson’s
products. This responsibility is for the complete product lifecycle from development to
placement in the marketplace and onto use in consumers’ homes.

GSARA reviewed the safety and regulatory labelling requirements of the Glade® Automatic Air
Freshener prior to marketing, on an on-going basis, and it has done so again in light of this tragic
incident.

We have carefully considered your concerns as set out in section 5 of the Report and offer the
following response.

' The recipient of the Report
Page 1

Background regarding Glade® Automatic Air Freshener

The Glade® Automatic Air Freshener (the “air freshener” in the Report) is a battery powered,
motorized indoor air freshener device that uses an acrosol refill canister to fragrance an area
within a home.

The air freshener device has been thoroughly tested to a comprehensive test plan, based on tests
taken from standards UL 2837, IEC 60335-1? and IEC 60335-2-101* that included tests for drop,
over-temperature conditions, motor locked rotor, and electromagnetic compatibility & radio-
frequency emission testing (EN 55014-1 and EN 55014-2)°, chemical compatibility, and other
tests to verify that the device meets all of the electrical device physical safety requirements. All
the tests performed on the device had acceptable results. The purpose of the test plan was to
minimize the fire, thermal burn, and mechanical hazards (such as laceration) of the newly
developed Glade® air freshener device.

The air freshener device meets all applicable safety regulations and industry guidelines related to
Low Voltage Directive (2014/35/EU), Restriction of the use of Hazardous Substances (RoHS)
Directive (2011/65/EU), Electromagnetic Compatibility (2014/30/EU), and Waste Electrical &
Electronic Equipment (2012/19/EU).

Similarly, the air freshener refill canister has been thoroughly tested to a comprehensive test
plan that includes tests for flammability (ASTM D 3065° - Flame Projection and Closed Drum
tests, UN 31.4 & 31.5” - Ignition Distance & Enclosed Space Ignition tests, and ASTM D93-088
— Flash Point Measurement), canister rupture (FEA 621 E° - can pressure test), general product
safety (ASTM F963 — consumer safety!®), as well as corrosion and weight loss (ASTM GI and
G46)'', and gasket swell (ISO 500-011 — solvent immersion)!? testing. The tests evaluate the air
freshener refill canister for the risk of fire, canister rupture, and mechanical hazards such as
laceration.

> UL, “Standard For Safety, Air Fresheners and Deodorizers” (UL 283)
‘TEC, “Household and similar electrical appliances — Safety Part 1; General requirements” (IEC 60335-1)
‘TEC, “Household and similar electrical appliances — Safety Part 2-101; Particular requirements for vaporizers”
(IEC 60335-2-101)
5 CENELEC, “Electromagnetic compatibility, Requirements for household appliances, electric tools and similar
apparatus” (EN 55014-1 and EN 55014 — 2)
© ASTM, “Standard Test Methods for Flammability of Aerosol Products”, (ASTM D 3065)
7 UN, “Classification Procedures, Test Methods and Criteria Relating to Class 2, Class 3, Class 4, Division 5.1,
Class 8 and Class 9”, (UN 31.4 & 31.5" (UN 31.4 & 31.5)
5 ASTM, “Standard Test Methods for Flash Point by Pensky-Martens Closed Cup Tester”, (ASTM D93-08)
° FEA, “Measurement of internal pressure resistance of empty containers without valves”, (FEA 621 E)
'” ASTM, “Standard Consumer Safety Specification for Toy Safety”, (ASTM F9653)
"| ASTM, “Standard Practice for Preparing, Cleaning, and Evaluating Corrosion Test Specimens, G1, Annual Book
of ASTM Standards, 03.02. & Standard Guide for Examination and Evaluation of Pitting Corrosion, G46, Annual
Book of ASTM Standards, 03.02.", (ASTM G1 and G46)
® Action Technology Company, “Thickness Swell”, (ISO 500-011)

Page 2

The air freshener refill canister also meets the applicable safety regulations and industry
guidelines related to the Aerosol Dispensers Directive |.

The air freshener refill canister has a metered-valve that was tested for flame projection (ASTM
D 3065" - Flame Projection) to minimize the risk to consumers of inadvertent leakage of the
canister contents. The metered-valve design dispenses just 90,1! (equivalent to less than 2 drops)
of the refill contents every 9, 18 or 36 minutes.

To educate and warn consumers about the dangers of using the air freshener refill canister near to
naked flames, we mark the refill with safety warnings and labelling.

The warnings and labelling that we apply to the air freshener refill canister (and to the packaging
of the Glade® Automatic Air Freshener) meet Regulation (EC) No 1272/2008 of the European
Parliament and of the Council of 16 December 2008 on Classification, Labelling and Packaging
of Substances and Mixtures (CLP Regulation),

Importantly, more than 5 million of these air fresheners and refill canisters have been sold over
the past 12 months throughout the UK. We would wish to emphasise that SC Johnson has never
received any report, consumer complaint or allegation of a similar nature related to the air
freshener device or refill.

Based on the comprehensive testing of the air freshener device and the refill canisters, their
history of safe use, the regulatory standards and industry guidelines that are followed for the
warnings and labelling, it is SC Johnson’s considered view that the risk posed to consumers by
the Glade® Automatic Air Freshener and refill even near to naked flames is extremely low. That
is all to say: SC Johnson is fully aware of how our product performs and its safety in relation to
exposure to a wide variety of environments, uses and potential misuses, and SC Johnson firmly
believes that the air freshener has always been, and remains, safe.

The Coroner’s Concerns (section 5 of the Report)

For ease of reference your concerns as set out in section 5 of the Report are set out immediately
below:

'' The Council Directive of 20 May 1975 on the law of Member States relating to aerosol dispensers (75/324/EEC).
'\ ASTM, “Standard Test Methods for Flammability of Aerosol Products”, (ASTM D 3065)
Page 3

e Whether the manufacturer is aware and understands the extent of the risks of the use of a
Glade Automatic Air Freshener Spray near to naked flames, and specifically the distance
which the flame can extend. (Concern 1)

e Whilst there are both warnings signs and wording on the box containing a new spray and
on the aerosol to be fitted to it, | am concerned that the words warning of the dangers of
use near a naked flame is not sufficiently large and prominent to draw the dangers to the
user's attention. (Concern 2)

e There were no warning signs on the body of the automatic air freshener. Once the box
containing the new air freshener was discarded a user would have only the information
printed on the aerosol as a warning. (Concern 3)

Concern 1: Evaluation of the fire risks associated with Glade® Air Freshener

SC Johnson considers that as a result of the testing regime for the product as detailed above, it is
fully aware and understands the extent of the risks of the use of the air freshener near to naked
flames, and specifically the distance which the flame can extend. In this regard, SC Johnson
refers specifically to the refill’s “extremely flammable” classification listed on the refill
canisters’ safety data sheet and the ASTM D 3065 — Flame Projection Test!* that was conducted
during aerosol refill development.

Further, as a result of the air freshener refill having a metered-valve that only releases 90,11 of
flammable material with each valve actuation (as referred to above), this also ensures that any
flame is limited.

While SC Johnson does not in any way seek to challenge the findings of the Coroner concerning
the circumstances of the death of Mrs Holme as set out in section 4 of the Report, SC Johnson
would respectfully ask the Corner to note that it did not have an opportunity to give evidence or
be represented at the Inquest and therefore was not able to consider with the Coroner the findings
of Roger Exley, the Fire Investigator with the Cumbria Fire and Rescue Service who attended
and investigated the fire and who gave evidence at the Inquest. If it had done so SC Johnson
would have raised its concerns about the findings as set out in the Report that based
on “the positon of the candles, the automatic air freshener and the clothes, the spray from the
automatic air freshener could have been ignited by the candles and the resultant flame then

'S See footnote 6 above.
Page 4

ignite the clothes” in light of what SC Johnson considers to be the significant uncertainties in the
evidence as to, among other things:

. The pre-fire location of the candle or candles;

° The pre-fire position of the clothing;

. Whether a single or multiple candles were lit;

° The pre-fire position of the air freshener device;

. Whether the air freshener device was activated;

. The time interval the air freshener device was set at;

. The proximity of the air freshener device to a lit candle;

. The proximity of any clothing to the candle and air freshener device;

. The first material ignited; and

. Whether the first fuel ignited was competent to spread the fire to the secondary fuel.

Concerns 2 and 3: Evaluation of the warning signs and labels associated with Glade® Air
Freshener

The labelling on the Glade® Automatic Air Freshener has been assessed against the regulatory
requirements and guidelines and industry standards to address Concerns 2 and 3 in the Report:

The labelling requirements for the Glade® Automatic Air Freshener are governed by the CLP
Regulation and and the Council Directive of 20 May 1975 on the law of Member States relating
to aerosol dispensers (75/324/EEC). A detailed review of the labelling requirements is set out
within Appendix 1.

Glade® Automatic Air Fresheners (on the packaging and on the refill canister itself) are labelled
in accordance with the applicable regulatory requirements. To ensure the legibility of the label,
the safety text is high contrast black font on white background. The font used is not italicised
nor compressed and is in line with regulatory guidance and with industry practice. The hazard
pictograms are black within a red frame. It is important to note that the ‘flammable’ hazard
pictograms used on the Glade® Automatic Air Fresheners are larger than required by the
regulation guideline.

It is to be noted that the device itself is not labelled as this is not a requirement of the CLP
Regulation. Article 31 of the CLP Regulation states that the labels shall be firmly affixed to one
or more surfaces of the packaging immediately containing the substance or mixture. The device
is classed as the dispenser and not the container. This is the case because the regulators
recognise the fact that formulations (and their classifications) may change between the various
fragrance variants or over time. Labelling a dispenser (the device) could therefore eventually
lead to mis-labelling, creating both an out of compliance situation and mis-information to the
consumer on the hazard and safety requirements of the product — especially when all packaging
layers are labelled.

Page 5

Concluding comments

To conclude, SC Johnson is fully aware of the extent of the risks of the use of a Glade®
Automatic Air Freshener near to naked flames and specifically the distance which the flame can
extend.

The text and symbols warning of the dangers of use near a naked flame on the aerosol refill are
high contrast black-on-white text. The ‘flammability’ pictogram is black within a red frame.
Importantly, the pictograms used on the Glade® Automatic Air Fresheners are larger than
legislative requirements.

The device itself is not labelled, as this could be misleading and it is not a requirement of the
CLP Regulation. The Glade® Automatic Air Fresheners and refills meet or exceed the current
regulatory requirements regarding labelling and classification.

Finally, SC Johnson notes that section 7 of the Report asks that the response to the Report
includes “details of any action taken or proposed to be taken ... [or] you must explain why no
action is proposed.” Having regard to the matters set out in this letter and the accompanying
appendix SC Johnson respectfully considers that no action needs to be taken by it in response to
the matters of concern raised in the Report. However, we would wish to assure you (and all other
recipients of the Report noted in Section 8) that the GSARA will continue to keep this matter
under review and that we remain fully committed to working with all relevant stakeholders to
respond to any matters they may wish to raise with us.

We trust that this letter together with its appendix responds fully to your concerns as set out in
the Report. However, we remain available to assist with any further questions you may have and

you should not hesitate to contact us.

Yours sincerely

Of’ December 2Oi®

Director, Global Product Safety
Global Safety Assessment and Regulatory Affairs
SC Johnson

Page 6

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