Prevention of Future Deaths reports · 2021

Kelly Hewitt

Regulation 28 report to prevent future deaths, reference 2021-0180, written 22 Apr 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report22 Apr 2021
Reference2021-0180
DeceasedKelly Hewitt
CoronerTom Osborne
Coroner areaMilton Keynes
CategoryMental Health related deaths · Suicide (from 2015)
Organisation namedEast London NHS Foundation Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28: REPORT TO PREVENT FUTURE DEATHS (1)

NOTE: This from is to be used after an inquest.
REGULATION 28 REPORT TO PREVENT DEATHS

THIS REPORT IS BEING SENT TO:
The Rt Hon Lucy Frazer QC MP, Minister of State for Prisons, MOJ

1 CORONER

I am Tom OSBORNE, Senior Coroner for the area of Milton Keynes

2 CORONER’S LEGAL POWERS

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

3 INVESTIGATION and INQUEST

On 23rd December 2019 I commenced an investigation into the death of Kelly Francesca HEWITT
aged 24. The investigation concluded at the end of the inquest on 01 April 2021. The conclusion
of the inquest was:

That she died from suicide.

4 CIRCUMSTANCES OF THE DEATH
The deceased, a prison officer, was found on the 18th December 2018 hanging at her home at 32
Appledine Way, Bedford. Paramedics attended and she was confirmed dead. She had been
suffering from depression. It was recognised by work colleagues and managers within the prison
that she was suffering with her mental health.

5 CORONER’S CONCERNS

The MATTERS OF CONCERNS are as follows: Concerns were expressed throughout the inquest
as to the lack of mental health support available to prison officers. I believe that the provision of
mental health support for prison staff should be reviewed.

6 ACTION SHOULD BE TAKEN
In my opinion action should be taken to prevent future deaths and I believe you (and/or your
organisation) have the power to take such action.

7 YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report,
namely by 08 June 2021.

I, the coroner, may extend the period.

Your response must contain details of action taken or proposed to be taken, setting out the
timetable for action. Otherwise you must explain why no action is proposed.

 8 COPIES and PUBLICATION

I have sent a copy of my report to the Chief Coroner and to the following Interested Persons;

The Family
East London NHS Foundation Trust.

I am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may
send a copy of this report to any person who he believes may find it useful or of interest. You may
make representations to me, the coroner, at the time of your response about the release or the
publication of your response by the Chief Coroner.

9

Tom OSBORNE
Senior Coroner for
Milton Keynes
Dated: 22 April 2021

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Hmpps (PDF)
Director General Prisons 
HM Prison and Probation Service 
8th Floor Ministry of Justice 
102 Petty France 
London SW1H 9AJ 

25 May 2021 

Mr Tom Osborne 
HM Senior Coroner for Milton Keynes 
HM Coroners Office, Civic Offices 
1 Saxon Gate East 
Central Milton Keynes 
MK9 3EJ 

Dear Mr Osborne, 

Thank you for your Regulation 28 Report of 22 April 2021 addressed to the Minister of State 
for Prisons following the inquest into the death of Kelly Hewitt on 18 December 2018. I am 
responding as Director General for Prisons. 

I know that you will share a copy of this response with Ms Hewitt’s family, and I would like 
first to express my sincere condolences for their loss. 

You have expressed concern that members of staff described a lack of mental health 
support available to prison officers during the inquest and you have advised that the 
provision of mental health support for prison staff should be reviewed. 

I take these concerns very seriously and I am pleased to inform you that we have made 
substantial progress in improving support for prison staff since the sad death of Ms Hewitt. 

We now employ an Employee Psychological Support Services Clinical Lead who has 
responsibility for policy, strategy and clinical standards, making sure that the provision of 
mental health support services for staff is appropriate, accessible and effective. This 
qualified practitioner draws on expertise from a range of contracted and partner 
organisations to deliver an enhanced mental health support offering for our employees. 

“Reach Out, Saves Lives” staff suicide prevention campaign 
In September 2020, working with the Samaritans and the Zero Suicide Alliance, we 
launched a 12-month high-profile staff suicide prevention campaign. The campaign publicly 
demonstrates our commitment to creating a world where fewer people die from suicide, 
including our staff, and that we will not shy away from addressing difficult mental health 
subjects. Backed by the Lord Chancellor and me, the campaign is active in all prisons and 
encourages staff to “connect” with each other and to access sources of support in times of 
need, and provides employees with educational tools that better equip them to assist one 
another. 

Proactive support for staff: Reflective Sessions and learning opportunities 
All senior managers are to be routinely offered a proactive and preventative mental health 
support service called Reflective Sessions, and these are also being made available to staff 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 more generally, including all prison officers. These sessions, delivered by a qualified 
counsellor from our Employee Assistance Provider, aim to reduce the possibility that staff 
will experience adverse wellbeing or mental ill health effects due to the challenges of their 
role and to help them to reflect on the more rewarding aspects of prison work. Roll out is 
progressing well since the launch in January 2021. Group reflective sessions are a common 
way for this initiative to be delivered – encouraging open dialogue between colleagues 
about mental health matters to break down the stigma and drive cultural change. 

From May 2021 we are also working in partnership with Remploy to provide learning 
opportunities for operational and policy leads on the latest workforce mental health research 
and clinical insights. The aim is to build our capability and make sure that policy design and 
operational delivery planning consider and are sensitive to the psychological impact of our 
work on individuals. 

As coronavirus restrictions ease, we will reinstate onsite mental health and resilience 
training workshops covering topics like suicide and self-harm awareness, bereavement, 
dealing with trauma and managing stress and depression. 

Confidential support available  
HMPPS provides a 24-hour helpline staffed by counsellors to provide advice and support on 
any personal or work-related matters via its Employee Assistance Provider. For staff who 
have suffered a work-related trauma, Cognitive Behavioural Therapy and Eye Movement 
and Desensitisation Therapy (EMDR) are also available. 

Post Incident Care Policy Review 
Our Post Incident Care Policy is currently being reviewed. The purpose of the policy is to 
clarify the roles and responsibilities of all internal and external stakeholders following 
traumatic incidents. Fast-track post trauma clinical interventions are already available 
through our occupational health and employee assistance programme providers and critical 
peer support roles such as prison Care Teams and Trauma Risk Management (TRiM) 
practitioners. The revised policy will set out mandatory actions for prisons following 
incidents and require additional training and support to be in place for staff in peer support 
roles to ensure that we are delivering responsive and high-quality support. 

Thank you again for bringing your concern to my attention. I trust that this response 
provides assurance that this is an issue that we take very seriously, and that appropriate 
action is being taken in prisons. 

Yours sincerely 

Director General for Prisons

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