Prevention of Future Deaths reports · 2022

Grenville Wait

Regulation 28 report to prevent future deaths, reference 2022-0195, written 24 Jun 2022. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report24 Jun 2022
Reference2022-0195
DeceasedGrenville Wait
CoronerChris Morris
Coroner areaManchester South
CategoryEmergency services related deaths (2019 onwards)
Organisation namedNorth West Ambulance Service NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:  1). Sajid Javid MP, Secretary of State for Health and Social Care 

CORONER 

I am Chris Morris, Area Coroner for Greater Manchester (South). 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
http://www.legislation.gov.uk/ukpga/2009/25/schedule/5/paragraph/7 
http://www.legislation.gov.uk/uksi/2013/1629/part/7/made 

INVESTIGATION and INQUEST 

On 3rd February 2022, I opened an inquest into the death of Grenville Wait who died on 6th
November 2021 at home, aged 83 years.  The investigation concluded with an inquest which I heard 
on 22nd June 2022, and which concluded that Mr Wait had died as the consequence of an accident. 

CIRCUMSTANCES OF THE DEATH 

Mr Wait fell whilst out shopping on 2nd November 2021.  He was taken to hospital where a fractured 
sternum was diagnosed.  Mr Wait was discharged home with advice about taking regular analgesia 
and a plan to follow-up with a fracture clinic appointment. 

On 6th November 2021, a family member found Mr Wait deeply unconscious in bed with altered 
breathing.  A 999 call was made, and an emergency ambulance dispatched by way of a category 2 
response, the call having been incorrectly coded as a category 2 rather than a category 1 call. 

The ambulance arrived around 70 minutes after the time of the original 999 call, outside of the 
target range for category 2 calls. 

Around the time of the ambulance crew’s arrival, Mr Wait went into cardiac arrest and could not be 
resuscitated.  A post mortem examination determined Mr Wait died as a consequence of:-

1a) Pneumonia on background of fractured sternum 

2) Ischaemic heart disease.

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion 
there is a risk that future deaths will occur unless action is taken. In the circumstances it is my 
statutory duty to report to you. 

The MATTER OF CONCERN is as follows. – 

 
 
 
 
 
 
   
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 1)  Notwithstanding the steps North West Ambulance Service NHS Foundation Trust has taken 
via its patient safety plan to manage and respond to demands on its service, it is a matter of 
concern that target response times are still routinely not being met nationally.  By way of 
illustration, the court heard evidence that on 21st June 2021, the Trust’s average response 
time for a category 2 call was 50 minutes with the response time to 90% of all relevant 
incidents of 1 hour and 48 minutes. 

ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you and your 
organisation have the power to take such action. 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, namely by 
19th August 2022.  I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed 

COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to 

 on behalf of the family. 

I have sent a copy of my report to the Care Quality Commission, who may find it useful or of interest. 

I am also under a duty to send the Chief Coroner a copy of your response. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may 
send a copy of this report to any person who he believes may find it useful or of interest. You may 
make representations to me, the coroner, at the time of your response, about the release or the 
publication of your response by the Chief Coroner. 

Dated: 

24th June 2022 

Signature:  Chris Morris HM 

Area Coroner, Manchester South.

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Department of Health and Social Care (PDF)
1 

I, 

Chris Morris 
Area Coroner for Greater Manchester (South) 

· Coroner's Court 

1 Mount Tabor Street 
Stockport 
SK13AG 

•Department 

of Health & 
Social Care 

December 2022 

Dear Mr Morris, 

Thank you for your letter of 24 June 2022  to  the  then  Secretary of State,  the Rt Hon  Sajid 
Javid, about the death of Grenville Wait.  I am replying as Minister with responsibility for Health 
and  Secondary Care and thank you for the additional time to respond. 

Firstly, I would like to say how saddened I was to read of the circumstances of Mr Wai(s death, 
and  I offer my sincere condolences to  his family and  loved  ones.  The circumstances  your 
report describes are very concerning and I am grateful to you for bringing these matters to my 
attention. 

In preparing this response, Departmental officials have made enquiries with NHS England and 
the Care Quality Commission (CQC). 

The Government is committed to supporting the ambulance service to manage the pressures 
i_t is facing, ensuring that people receive the treatment that they need when they need it. 

A range of measures are in place to improve ambulance performance. This will be supported 
by  the  government investing  an  additional  £3.3  bilfion  in each of 2023-24 and  2024-25  as 
announced  in  the  Autumn  Statement.  This  will  enable  rapid  action  to improve  urgent  and 
emergency care performance towards pre-pandemic levels. The NHS will also set out detailed 
recovery plans in the  new year,  including  plans  to improve ambulance response times  and 
improve A&E waiting times. 

The NHS has set out a plan to substantially increase capacity and resilience this winter.  Bed 
capacity  will  be  increased  by  the  equivalent  of  at  least  7,000  general  and  acute  beds, 
alongside  a  £500  million  Adult Social  Care  Discharge  Fund,  helping  improve  patient  flow 
through  hospital  and  reduce  long  waits  in  handing  ambulance  patients  to  A&E,  getting 
ambulances swiftly back on the road. 

Further winter actions include establishing  24/7 System  Control Centres in  all  local systems 
to  better manage  demand  at  a  system  level,  and  expanding  falls  response  services  right 
across  the  country,  which  will see  local teams sent to  help people who have fallen  in  their 
home or in care homes, rather than unnecessary trips to hospital. 

Addressing  ambulance  handover delays  is  also  a  key  priority.  NHS  England  is  providing 
targeted  support  to  some  of the  hospitals  facing  the  greatest  delays  in  the  handover  of 
ambulance patients into the care of hospitals,  helping them to identify short and longer-term 
interventions  to  improve  delays  and  get  ambulances  swiftly  back out  on  the  road. This  is 

 
 , 

alongside a  new national Winter Improvement Collaborative programme to help other trusts 
identify the root causes of handover delays and implement best practice. 

NHS England  has allocated £150 million of additional system funding for ambulance service 
pressures  in  2022/23,  supporting  improvements  to  response  times  through  additional  call 
handler recruitment,  retention,  and other funding  pressures. This is alongside £20 million to 
upgrade the ambulance fleet. 

The Government has also made significant investments in the ambulance workforce and the 
number of NHS ambulance staff and support staff has increased by almost 40% since April 
2010.  Health Education England has a mandated target to train  3,000 paramedic graduates 
nationally per annum from  2021-2024, further increasing the domestic paramedic  workforce 
to meet future demands on the service. 

I hope this response is helpful and you are assured that we will continue to work with the NHS 
to ensure the ambulance service has the support it needs to deliver for patients, both through 
winter pressures and beyond. 

Thank you for bringing these concerns to my attention. 

Yours sincerely, 

WILL QUINCE MP 

MINISTER OF STATE FOR HEAL TH

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