Prevention of Future Deaths reports · 2023

Anita Graves

Regulation 28 report to prevent future deaths, reference 2023-0201, written 20 Jun 2023. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report20 Jun 2023
Reference2023-0201
DeceasedAnita Graves
CoronerAdrian Farrow
Coroner areaManchester South
CategoryAlcohol, drug and medication related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO: 

Chief Executive, Medicines and Healthcare products Regulatory Agency 

1 

CORONER 

I am Adrian Farrow, Assistant Coroner, for the coroner area of Greater Manchester 
South 

2 

CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 27th  January 2023, an investigation was commenced into the death of Anita Graves, 
aged 92 years. The investigation concluded at the end of the inquest on 30th  May 2023. 
The outcome of the inquest was that the medical cause of the death of Mrs Graves was: 
1a. Urinary Tract Infection 
1b. E.Coli 
2 Hyperthyroidism 

The  conclusion  was  that  she  died  from  E.Coli  infection  following  treatment  for 
hyperthyroidism. 

4 

CIRCUMSTANCES OF THE DEATH 

Mrs  Graves  was  diagnosed  with  hyperthyroidism  in  2019.  Her  condition  was  monitored 
by  specialists  from  the  Endocrinology  Team  at  the  local  hospital  and  regulated  by 
carbimazole  and  propranolol.  The  regular  dose  of  carbimazole  in  particular,  was 
adjusted  periodically  by  Mrs  Graves’  GP  in  light  of  regular  reviews  of  blood  test  results 
under the supervision and guidance of the Endocrinology Team. 
An  unusually  abnormal  blood  test  result  in  early  December  2022  revealed  that  Mrs 
Graves’  thyroid  had  rapidly  and  unexpected  become  underactive.  The  clinical  decision 
was  taken  to  discontinue  temporarily  the  carbimazole  and  propranolol  medication 
pending analysis of repeat blood tests which were scheduled for early January 2023. 
By 22nd  December 2022, Mrs Graves’ thyroid had become overactive again and resulted 
in an emergency admission to hospital for treatment. Carbimazole and propranolol were 
re-started  and  by  30th  December  2022,  the  FT4  had  dropped  from  116.6  to  64.8, 
reflecting a significant improvement in thyroid hormones. 
Mrs  Graves  remained  in  hospital,  suffering  a  persistently  high  heart  rate  during  her 
admission  and  developed  an  E.Coli  urinary  tract  infection,  which  did  not  respond  to 
treatment and brought about her death on 4th  January 2023. 
The  evidence  at  the  inquest  revealed  that  carbimazole  is  dispensed  in  5mg,  10mg  and 
20mg tablet forms, which are visually virtually impossible to distinguish from each other. 
The adjusted doses periodically  required different  daily combinations  of these tablets to 
achieve  the  correct  prescribed  dose.  Compounding  the  potential  confusion  of  differing 
strengths  of  tablets  was  their  visual  similarity  to  aspirin,  which  was  also  part  of  Mrs 
Graves  regular  prescription  and  the  variety  of  packaging  (unmarked  pharmacy  boxes 
and  different  manufacturer’s  packaging,  for  example)  in  which  the  carbimazole  tablets 
were dispensed by the community pharmacy. 
The  inquest  found  that  Mrs  Graves  had  inadvertently  taken  more  than  the  prescribed 
dose  of  carbimazole  which  had  caused  the  sudden  underactive  thyroid  in  early 
December 2022. 
The  ongoing  potential  confusion  of  the  differing  strengths  of  carbimazole  tablets  was 

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 highlighted by both the specialist Endocrinology Team pharmacist and consultant during 
the  evidence  notwithstanding  that  this  issue  had  been  recognised  and  the  subject  of 
national guidance historically. 
Whilst  Mrs  Graves’  hyperthyroidism  was  not  the  direct  cause  of  her  death,  it  was  a 
significant contributory condition and the inadvertent increased dose of carbimazole had 
been  the  precipitating  factor  in  her  hospitalisation  and  was  the  background  to  her 
inability to fight the infection from which she died. 

5 

CORONER’S CONCERNS 

During the course of the inquest the evidence revealed matters giving rise to concern. In 
my  opinion  there  is  a  risk  that  future  deaths  could  occur  unless  action  is  taken.  In  the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows.  – 

(1) That the visual similarity of tablets of differing strengths of carbimazole to each other 
and to aspirin presents a risk of inadvertent overdose; and 
(2) That the dispensing process in the community for carbimazole appears to contribute 
to rather than mitigating the risk 

6 

ACTION SHOULD BE TAKEN 

In  my  opinion  action  should  be  taken  to  prevent  future  deaths  and  I  believe  your 
organisation has the power to take such action. 

7 

YOUR RESPONSE 

You  are under  a  duty  to respond  to this  report  within  56 days of  the  date of  this  report, 
namely by 15th  August 2023. I, the coroner, may extend the period. 

Your response must contain details of action taken or  proposed to be taken, setting out 
the timetable for action. Otherwise you must explain why no action is proposed. 

8 

COPIES and PUBLICATION 

I  have  sent  a  copy  of  my  report  to  the  Chief  Coroner  and  to  the  following  Interested 
Persons: 1) 
  (next of kin to Mrs Graves); 2) Marple Medical Practice; and 
3) Endocrinology and Pharmacy Department of Stepping Hill Hospital. 

I am also under a duty to send the Chief Coroner a copy of your response. 

The  Chief  Coroner  may  publish  either  or  both  in  a  complete  or  redacted  or  summary 
form. He may send a copy of this report to any person who he believes may find it useful 
or  of  interest.  You  may  make  representations  to  me,  the  coroner,  at  the  time  of  your 
response, about the release or the publication of your response by the Chief Coroner. 

9 

Adrian Farrow 
HM Assistant Coroner 

20.06.2023 

2

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Medicines and Healthcare Products Regulatory Agency 1 (PDF)
10 South Colonnade 
Canary Wharf 
London 
E14 4PU 
United Kingdom 
gov.uk/mhra 

Mr Adrian Farrow 
HM Assistant Coroner 
Manchester South Coroner’s Court  

14 August 2023 

Dear Mr Farrow, 

Regulation 28 Report: Anita Graves   

Thank you for your letter of 20 June 2023 enclosing the Regulation 28 Report to Prevent 
Future Deaths concerning the death of Anita Graves. I was sorry to hear of Mrs Graves’ sad 
death and the related concern that Mrs Graves had inadvertently taken more than her 
prescribed dose of carbimazole. 

In the UK, medicines are regulated by the MHRA to ensure that they meet the necessary 
standards of safety, efficacy, and quality. We ensure that medicines are efficacious and 
acceptably safe and approve the authorised product information, which comprises the 
Summary of Product Characteristics (SmPC, intended for healthcare professionals), labelling 
of the product (the information on the immediate and/or outer packaging of a medicine) and 
Patient Information Leaflet (PIL, provided to patients in each medicine pack). The MHRA is 
responsible for the assessment of the labelling of all licensed medicines to ensure that the 
statutory information required to appear is clear, legible, and easily assimilated by those who 
select, administer, and use medicines. 

Your report listed two matters of concern: 

• 

• 

the visual similarity of tablets of differing strengths of carbimazole to each other and to 
aspirin presenting a risk of inadvertent overdose.   
the dispensing process in the community for carbimazole appearing to contribute to 
rather than mitigate the risk. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 We have considered the information provided and the circumstances included in the report 
and our response includes the matters that fall under our remit. In addition, we have sought 
advice from the Department of Health and Social Care (DHSC), the General Pharmaceutical 
Council (GPhC) and the Royal Pharmaceutical Society (RPS) to respond to both matters of 
concern.  

The issue of correct tablet identification is vital to avoid medication errors. For this reason, 
the primary purpose of medicines labelling is identification of the medicinal product 
contained within the packaging. The MHRA considers that the only reliable way for 
unambiguous identification of a particular medicine is via the information printed on the 
package labelling. The advice is always to read the label carefully as this is the only way to 
avoid confusion and potential medication errors. Even though the label is the most important 
and reliable way to identify medicines, we recognise that a final check by appearance can be 
reassuring. It is also recognised that medicines may be removed from their packaging, for 
storage in pill organisers or compliance aids and that patients may be taking multiple 
medicines. 

The first matter of concern has been broken down into two parts: 

a.  Visual similarity of tablets of differing strengths of carbimazole 
b.  Visual similarity of carbimazole tablets to aspirin 

a. Visual similarity of tablets of differing strengths of carbimazole  

Regulatory guidance1 requests that different strengths of the same medicine should be 
distinguishable, and the following is stated in the guidance “In the case of applications for 
more than one tablet strength, the different tablet strengths should be distinguishable at a 
level sufficient to avoid mistakes between the different strengths by the final user. 
Distinguishing tablet strengths by colour / shape and marking / embossing is preferable.”  

We have conducted a review of the authorised carbimazole products (see Annex 1 Table of 
Carbimazole Tablets in the UK) which indicates that different strengths have different sizes 
and/or markings. It is appreciated that tablet markings may be subtle and that differences in 
size are not marked in all cases. Tablets made by different manufacturers are also not size 
matched. Although some efforts to differentiate different strengths have been made, it is 
appreciated that some patients may find it difficult to identify their tablets by appearance and 
so the labelling is the primary way to avoid confusion. The labels on these medicines will 
state the name and strength. In addition, many of the carbimazole tablets are packaged in 
blister packs where the name and strength are stated both on the cardboard outer and 
blister pack itself.  

b. Visual similarity of carbimazole tablets to aspirin  

Over 8,000 different tablets are licensed in the UK and this number continues to increase. In 
the context of the number of medicines authorised in the UK, there will be an unavoidable 
overlap of shapes, sizes, and colours. As many tablets are white and round and may have 
markings that require very close inspection, the product labelling remains the safest way to 
identify medicines. Although some overlap in appearance of tablets may occur, packaging 
design should differentiate products and manufacturers.  

 
 
 
 
 
 
 
 
 
 We have been working very closely with the pharmaceutical companies to ensure that 
packaging is clear and unambiguous and that different products are adequately 
differentiated one from another. A guideline to the pharmaceutical industry2 on how to 
improve medicines labelling to reduce the likelihood of medication errors has been published 
and recently updated, which includes amongst other things, a need to ensure that medicines 
which may be stored together or used concomitantly by patients are well differentiated from 
each other. Many companies have embraced the principles it contains and made changes to 
their packaging, employing the judicious use of colour to differentiate both active ingredient 
and strength to reduce the likelihood of medication errors.  

Other information considered 

The details of this report have been added to our Yellow Card database which is our system 
for collecting and monitoring reports of suspected adverse drug reactions (ADRs) for 
medicines in the UK. For your records the reference number is ADR 28017217.  A review of 
the data held in this database has been carried out for carbimazole. which has been 
authorised for use in the UK for approximately twenty years. Aside from Ms Graves’s case, 
up to 26 July 2023, we received fewer than five other Yellow Card reports where 
carbimazole was used which contained similar details where a person accidentally had taken 
the wrong dose of this medicine. None of these reports were fatal. Information on the 
number of prescriptions3 for carbimazole for the last five years can be found on the following 
link Carbimazole: BNF Code 0602020D0 | OpenPrescribing 

In addition, marketing authorisation holders are required to submit at specific time intervals 
Periodic Safety Update Reports (PSURs) to us that provide a comprehensive review of the 
benefit risk balance of a medicine with an analysis of the safety and efficacy of the medicine 
over its lifecycle. A review of these reports for carbimazole does not highlight an issue with 
inadvertent overdose for this active substance. 

The second matter of concern was about the dispensing process in the community for 
carbimazole appearing to contribute to rather than mitigate the risk. 

We have discussed with the GPhC the issue raised relating to the dispensing of plain 
pharmacy boxes (referred to as ‘unmarked boxes’ in the report) and different manufacturers’ 
packaging by community pharmacies. The GPhC regulates pharmacists, pharmacy 
technicians and pharmacies in Great Britain. Its role is to make sure people receive safe and 
effective pharmacy care and have trust in pharmacy.  

This includes setting standards and guidance for pharmacists, pharmacy technicians and 
pharmacies which describe how safe and effective care is delivered, inspecting 
pharmacies to make sure they are meeting GPhC standards and investigating 
concerns about the people and pharmacies they register, and taking proportionate action to 
protect the public. In line with these standards, individual pharmacy professionals must 
provide person-centred care, and registered pharmacies are required to deliver pharmacy 
services, including the management of medicines and medical devices, in a way that 
safeguards the health, safety and wellbeing of patients and the public.  

Although there are some exceptions, pharmacists must not sell or supply a prescription-only 
medicine except in accordance with a prescription given by an appropriate practitioner. 

 
 
 
 
 
 
 
 
 Pharmacists must supply the exact quantity prescribed with a few exceptions, where it is 
practically impossible or very difficult to split the original pack, or when to do so would risk 
the integrity of the medicine. This means, where the quantity prescribed on a prescription is 
not equal to (or multiple of) a pack size, pharmacy staff need to split a manufacturer’s 
original pack to dispense the prescribed quantity.  

In these circumstances, this will require splitting the manufacturer’s original pack and either 
providing the manufacturer’s pack, but with a quantity taken out (or some added), or 
providing the amount prescribed in plain dispensing packaging. This means that if the patient 
receives their medicine in a plain dispensing box, it can be difficult to manage their supply, 
ensure compliance and identify whether they have taken their tablet that day. 

Pharmacies are also required to adhere to labelling requirements and so patient specific 
dispensing labels on these plain containers have details of the name, strength, form and 
quantity of the medicine and the directions of how to take the medicine. However, it may still 
be more difficult for patients to manage their supply in plain containers and ensure 
compliance if they rely on visual prompts from the colours, size, and markings on 
manufacturers’ packs.  

In 2021 the DHSC consulted on proposals to enable Original Pack Dispensing (OPD). This 
included a proposal to enable pharmacists (and pharmacy staff under the supervision of 
pharmacists) the flexibility to dispense up to ten percent more or less of the medicine, 
compared with the quantity prescribed, if it means they can dispense it in the original pack. 
One aim of this is to increase patient safety by ensuring the medicine is provided with the 
patient information leaflet, which contains information about the safe and effective use of a 
product.  

There are also other methods that pharmacies may use to support individual patients to take 
their medicines appropriately, in line with person-centred care. For example, multi-
compartment compliance aids (also known as monitored dosage systems) such as 
containers with compartments marked with the time and day of the week.  

The GPhC does not however have any jurisdiction over the manufacturers’ packaging that 
pharmacies supply. Wider issues such as medicines shortages could also potentially lead to 
different generic brands of medicines being supplied to patients at different periods in time.  
Carbimazole has unfortunately been subject to medicines shortages periodically, and whilst 
it is unclear if the shortages coincided with the case in hand, it is possible it may have 
contributed to the situation. 

The RPS has supported the use of OPD in response to the consultation mentioned above, 
which flagged potential improvements to patient safety if original pack dispensing was more 
widely supported by the system. The RPS also publishes a Medicines, Ethics and Practice 
guide which includes practical and professional guidance around pharmaceutical care, 
medicines optimisation, reconciliation and clinical check. There is also a section on patient 
consultations, how to undertake them and opportunities to help patients to understand their 
medicines.  

The DHSC has advised that amendments to the Human Medicines Regulations 2012 
(HMRs) for OPD (which enable pharmacists or pharmacy staff under their supervision, to 

 
 
 
 
 
 
 
 
 dispense ten percent more or less of the medicine compared to the quantity prescribed, if it 
means they can dispense the medicine in the manufacturer’s original packaging) have been 
laid in draft on 29 June 2023 and are working through the parliamentary process of needing 
to be debated in both the House of Lords and the House of Commons. The amendments will 
directly contribute to the overarching objective of safeguarding public health by improving 
patient safety. 

Most patients do get the manufacturer’s patient information leaflet, but OPD will make it 
easier to ensure more people do. Supplying patients with the patient information leaflet 
supports a patient taking their medication effectively and safely. Furthermore, OPD will lead 
to a reduction in the use of plain dispensing packaging and reduce the number of times 
patients get small ‘snips’ from a blister strip. It will support compliance as it makes it easier 
for patients to identify whether they have taken their tablet that day. More information is 
available here. 

I hope this has provide clarification on the range of risk minimisation measures in place and 
future changes to protect patients and enable them to correctly identify their medicines. We 
will continue to keep the issue of carbimazole and inadvertent overdose of this product under 
close monitoring.  

Thank you for bringing this Regulation 28 report to our attention. Should you have any 
questions, please do not hesitate to contact my office: 

Yours sincerely 

Chief Executive 
Medicines and Healthcare products Regulatory Agency 
E: Executive.Office@mhra.gov.uk  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 References 

1. Quality of medicines questions and answers: Part 2 Appearance of tablets of different 
strengths Quality of medicines questions and answers: Part 2 | European Medicines Agency 
(europa.eu) 

2. Best practice guidance on the labelling and packaging of medicines. UK Medicines and 
Healthcare products Regulatory Agency (Last updated 31 December 2020)  
Best-practice-in-the-labelling-and-packaging-of-medicines 

3. OpenPrescribing.net, Bennett Institute for Applied Data Science, University of Oxford, 
2023 OpenPrescribing

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