Prevention of Future Deaths reports · 2025

June Phillips

Regulation 28 report to prevent future deaths, reference 2025-0112, written 28 Feb 2025. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report28 Feb 2025
Reference2025-0112
DeceasedJune Phillips
CoronerLouise Hunt
Coroner areaBirmingham and Solihull
CategoryCare Home Health related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

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REGULATION 28 REPORT TO PREVENT FUTURE DEATHS 

THIS REPORT IS BEING SENT TO:   

•  Willow Grange care home 

CORONER 

 I am Louise Hunt, Senior Coroner for Birmingham and Solihull 
CORONER’S LEGAL POWERS 

 I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and 
regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 
INVESTIGATION and INQUEST 

 On 18 May 2023 I commenced an investigation into the death of June PHILLIPS. The investigation 
concluded at the end of the inquest. The conclusion of the inquest was; accident 

CIRCUMSTANCES OF THE DEATH  

 Mrs Phillips resided in a care home as she suffered from Alzheimer's dementia and she took 
clopidogrel an antiplatelet medication to reduce the risk of clots. She required help with activities of 
daily living but remained mobile and would walk around the care home often at a fast pace. She 
was assessed as at high risk of falls and had several falls due to her constant walking. At 23.05 on 
07/04/23 she fell forwards in the hallway causing an injury to her forehead and back. She was 
assessed and not thought to have any significant injury. 111 was called who advised further 
monitoring. The following day she presented as normal however from 09/04/23 her condition 
changed, and she appeared more sleepy and her mobility declined meaning she required more 
assistance. On 12/04/23 she was assessed by a GP as part of the weekly ward round who noted 
the fall and an injury to her right eye which was now very bruised but found no abnormalities or 
changes so advised further monitoring. On 13/04/23 she was noted to be struggling to walk and 
required a wheelchair and her mobility continued to deteriorate. After concerns were raised by her 
husband, she was reviewed again on 17/04/23 by a GP. The GP was not advised of any 
deterioration in her presentation and found no abnormal neurological signs but suspected she may 
have suffered a concussion from the fall. The plan was for her to be seen on the next weekly ward 
round, and she was given eye drops for an eye infection. She was not added to the list for the 
weekly ward round on 19/04/23. Mrs Phillips continued to deteriorate and require assistance and 
on 22/04/23 she was noted to be very sleepy. By 24/04/23 she was noted to be very unwell and 
struggling to walk and eat and drink independently and after review by a GP she was admitted to 
Birmingham Heartlands Hospital where a CT scan confirmed a large right sided traumatic subdural 
haemorrhage which was treated conservatively until her death on 30/04/23. It is likely she suffered 
a head injury when she fell on 07/04/23 and that clopidogrel caused the initial injury to worsen over 
time but it is not possible to say whether earlier admission to hospital would have impacted on the 
outcome. 

Based on information from the Deceased’s treating clinicians the medical cause of death was 
determined to be: 

 1a   Traumatic Subdural Hemorrhage 

 1b    

  
  
  
  
  
  1c    

 1d  

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CORONER’S CONCERNS 

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 During the course of the inquest the evidence revealed matters giving rise to concern. In my 
opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it is 
my statutory duty to report to you. 

 The MATTERS OF CONCERN are as follows.  – 

1. The care home records were inaccurate and did not correctly reflect the deterioration in Mrs 
Phillips condition after the fall. There is a concern that this creates a risk of further deaths. 
2. The risk assessment for prevention of falls was not updated when it should have been after her 
fall on 07/04/23 and when her condition deteriorated. There is a concern that this create a risk of 
further deaths as risk assessments are not up to date. 
3. The post falls investigation did not adequately investigate the circumstances of the fall. There is 
a concern that this creates a risk of future deaths as lessons are not learnt from incidents.  
ACTION SHOULD BE TAKEN 

 In my opinion action should be taken to prevent future deaths and I believe you have the power to 
take such action. 

YOUR RESPONSE 

 You are under a duty to respond to this report within 56 days of the date of this report, namely by 
25 April 2025. I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action. Otherwise you must explain why no action is proposed.  

COPIES and PUBLICATION 

 I have sent a copy of my report to the Chief Coroner and to the following Interested Persons: 

•  Mrs Phillips’ family 
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•  West Midlands Police 
•  Solihull Metropolitan Borough Council 

 I have also sent it to the Medical Examiner, ICS, NHS England, CQC, who may find it useful or of 
interest. 

 I am also under a duty to send the Chief Coroner a copy of your response. 

 The Chief Coroner may publish either or both in a complete or redacted or summary form. He may 
send a copy of this report to any person who he believes may find it useful or of interest. You may 

 
  
  
  
 
 
 
 make representations to me, the coroner, at the time of your response, about the release or the 
publication of your response by the Chief Coroner. 
 28 February 2025  

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Signature: 

Louise Hunt 

Senior Coroner for Birmingham and Solihull

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Willow Grange Care Home (PDF)
Friday 25" April 2025

Response for June Phillips

1.1The documentation following a resident having a fall in the home is as follows the falls
risk assessment (screening for tools part one and part two) are updated within 24 hours
this is then followed through and documented within the care records. A root analysis
tool along with an incident investigation form has now been implemented.

2. Body maps are in situ for resident who have sustained injuries and are updated daily,
and photographs are taken of the wounds/injuries as evidence and are attached to the
individual care plans.

3. Where the resident has a fall and sustains an injury a plan a care is put in place. The
accident form is completed at the time of the fall and family notified. In the event of the
resident sustaining an injury and, on a blood thinner 999 is called and documented. Itis
also the case following a fall and no apparent injury is identified 999 is also called when
the resident is prescribed blood thinning medication.

4. GP’s on weekly ward round from Northbrook Surgery have now.implemented for good
practice a detailed summary of their findings and outcomes for each resident and
forward this information by email to the Care Home following the ward round. This
Information is transferred onto each residents individual personalised care plan. This
information is clear and transparent to all and avoids misunderstandings.

5. Professional i.e. social workers, best interest assessors are asked to document their
findings directly on to the individuals personalised care plan. This again avoids
miscommunication and clear and transparent understanding of the outcome.

6. Each staff member within the care home has received a supervision. It is recorded
and discussed within the supervision the importance of reporting and recording in an
accurate and timely manner. All supervisions as of February 2025 and before this time
reflects this discussion

7. Staff meetings have been held following June Phillips fall where it has been discussed
the importance of documenting and reporting accurately and timely. A Staff meeting
took place as of 11™ March 2025 to inform the staff of the Coroners Court hearing
regarding June Phillips and to discuss the importance of completing an accurate
assessment of each accident and incident and also reacting promptly and in
accordance to policy and updated guidance.

8. Following the fall of June Phillips, we updated our policy regarding residents who
sustain a head injury and are on a blood thinner medication 999 is called, but as

lessons learnt a resident on a blood thinner medication who falls regardless of a
apparent injury 999 is now called for good practice.

9. Residents who fall regardless of been on a blood thinner medication and have no
apparent or visual injuries 111 is called for advice.

10. Falls are reported to safeguarding and followed by a CQC notification.

11. Aresident who sustains two or more falls is referred to the fall’s clinic and 3 falls
within a 3-month period regardless of rales injury are referred to safeguarding anda
notification to CQC. |

12. All staff are ropaivind refresher first aid training along with anual handling training.
As of March 2025, all staff are receiving their refresher first aid ne this is shesettiye
A\soO, refresher Manual oe training. a) ,

13. The manager has joined a managers support group on social media which has
proved to be very informative. The manager is also attending $e, ere sdepiioees gic?
forums which again as proved piesl empowering.

14. We have implemented a lead of docurientelion who is responsible for checking and
over seeing i.e. falls and risk assessments. All accidents are audited monthly and
responded to accordingly and in a timely manner.

Care Home Manager

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