Prevention of Future Deaths reports · 2025

Jacqueline Green

Regulation 28 report to prevent future deaths, reference 2025-0170, written 4 Apr 2025. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report4 Apr 2025
Reference2025-0170
DeceasedJacqueline Green
CoronerEmma Whitting
Coroner areaBedfordshire and Luton
CategoryAlcohol, drug and medication related deaths · Hospital Death (Clinical Procedures and medical management) related deaths
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28: REPORT TO PREVENT FUTURE DEATHS

NOTE: This form is to be used after an inquest.

REGULATION 28 REPORT TO PREVENT DEATHS

THIS REPORT IS BEING SENT TO:

1

CEO Bedford Hospitals NHS Foundation Trust

1

CORONER

I am Emma WHITTING, Senior Coroner for the coroner area of Bedfordshire and Luton
Coroner Service

2

CORONER’S LEGAL POWERS

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

3

INVESTIGATION and INQUEST

On 26 September 2023 I commenced an investigation into the death of Jacqueline GREEN
aged 72. The investigation concluded at the end of the Inquest on 01 April 2025. The
Narrative Conclusion of the Inquest was:

The Deceased suffered from acute on chronic kidney impairment and kidney
infection but died from paracetamol induced liver failure whilst being treated in
hospital

4

CIRCUMSTANCES OF THE DEATH

At around lunchtime on 29 August 2023, the Deceased was admitted by ambulance to
Bedford Hospital, having been found on her bedroom floor. She had reported to her carer
that she had been there since falling in her dining room and crawling to her bedroom two
days previously. She was described by the attending paramedics as being very weak, very
slim and frail. In the Accident and Emergency Department, it was noted she was cachectic
and dehydrated but her liver function tests were normal. She was admitted to a ward later
that evening. Her weight was not taken prior to nursing staff asking a night junior doctor
(who had not seen her nor had access to her records) at around 23.37 hours, to prescribe
her with paracetamol. As the doctor was unaware that she weighed less than 50 kg, she
was prescribed 1,000 mg of paracetamol to be taken 4 times daily. Although nursing staff
estimated her weight at 44 kg the following day, and her actual weight was confirmed to be
33.6kg sometime on 31 August 2023, she continued to receive the prescribed dose of
paracetamol until the evening of 31 August 2023, when the last dose was withheld by
nursing staff. The reason for the withholding of the last dose of paracetamol on 31 August
2023 remained unclear. At around 11.20 hours on 1 September 2023, she suffered an
episode of coffee ground vomiting. She continued to receive a further dose of paracetamol
at 11.48 hours on 1 September 2023 but at the lower level of 500 mg. The reason for the
reduced dose was also not clear. Following receipt of blood test results at 13:28 hours on 1
September 2023, which showed a significant derangement in her liver function, the
administration of paracetamol ceased, and she was treated for paracetamol induced liver
injury. Despite treatment, her condition deteriorated and as she was not a candidate for a
liver transplant or intensive care treatment, she was placed on end-of-life care. She passed
away at the hospital on 3 September 2023; her death being confirmed at 22.12 hours.
Post-mortem examination confirmed that, whilst her fall and initial admission were due to
acute on chronic kidney impairment and kidney infection, her immediate cause of death

Regulation 28 – After Inquest
Document Template Updated 30/07/2021

 was liver failure.

5

CORONER’S CONCERNS

During the course of the investigation my inquiries revealed matters giving rise to concern.
In my opinion there is a risk that future deaths could occur unless action is taken. In the
circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows:
(brief summary of matters of concern)

1. Despite the fact that the HSSIB made Safety Observations to mitigate the risks of

unintentional paracetamol overdose in adult inpatients with low bodyweight in their
National Report dated 24.02.2022 (https://www.hssib.org.uk/patient-safety-
investigations/unintentional-overdse-of-paracetamol-in-adults-with-low-
bodyweight/) none of these had been addressed/adopted at Bedford Hospital by the
time of the Deceased’s admission on 29 August 2023 which meant that, despite
weighing only 33.6kg, the Deceased was prescribed a daily dose of 1,000 mg x 4
which was only suitable for a patient weighing in excess of 50kg.

2. A lengthy PSII investigation (completed on 16 September 2024 and received by the
Senior Coroner on 24 October 2024) delayed the hearing of the Inquest but also
left unanswered questions. In particular, there was no explanation as to why the
nursing staff, having estimated the Deceased’s weight at 44 kg the day after the
paracetamol was prescribed (which although quite incorrect was still below the
threshold for a prescription of that level) still proceeded to administer the
prescribed dose yet did not administer the last dose on the night of 31 August 2023
and administered only ½ the prescribed dose the following morning. Further
exploration of this with the relevant staff might well highlight additional safety
concerns (for example, did nursing staff feel unable to challenge the prescription
directly with the doctors?).

3. Despite the PSII report referencing the 2022 HSSIB report and recommending that

this should be shared with staff, relevant Safety Observations made in the HSSIB
Report appear to have been insufficiently addressed:
(a) Although Bedford Hospitals NHS Trust are now using the Nervecentre electronic
record system which, since 28th February 2024, has included the height and
weight of patients and prevents a prescribing doctor from prescribing without a
patient’s weight having first been entered, staff are still able to enter a
estimated weight and there do not appear to be any alerts on this system to
advise of the need for weight accuracy in the prescription of oral paracetamol
and consideration of the risk of liver toxicity in those weighing under 50 kg (as
advised in Safety Observation 02/2022/151);

(b) Whilst the PSII report states as an Action that “Patients should be weighed on
admission and the information documented”, other than the provision of a ‘pat
slide’, no other practical actions are planned for actually achieving this
outcome, particularly in respect of those adults at risk of an unintentional
paracetamol overdose, such as an alert aimed at those administering
medication as well as those prescribing it (as advised in Safety Observation
02/2022/151).

6

ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and I believe you (and/or
your organisation) have the power to take such action.

7

YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this report,
namely by May 30, 2025. I, the coroner, may extend the period.

Regulation 28 – After Inquest
Document Template Updated 30/07/2021

 Your response must contain details of action taken or proposed to be taken, setting out the
timetable for action. Otherwise you must explain why no action is proposed.
COPIES and PUBLICATION

8

I have sent a copy of my report to the Chief Coroner and to the following Interested
Persons

I am also under a duty to send a copy of your response to the Chief Coroner and all
interested persons who in my opinion should receive it.

I may also send a copy of your response to any person who I believe may find it useful or
of interest.

The Chief Coroner may publish either or both in a complete or redacted or summary form.
He may send a copy of this report to any person who he believes may find it useful or of
interest.

You may make representations to me, the coroner, at the time of your response about the
release or the publication of your response by the Chief Coroner.

9

Dated: 04/04/2025

Emma WHITTING
Senior Coroner for
Bedfordshire and Luton Coroner Service

Regulation 28 – After Inquest
Document Template Updated 30/07/2021

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Bedford Hospitals NHS Foundation Trust (PDF)
- Bedfordshire Hospitals
NHS Foundation Trust

Luton & Dunstable University Hospital

: Lewsey Road
Our ref Luton

Bedfordshire
LU4 0DZ

Ms Whitting
His Majesty’s Coroner’s Office T: 01582 491 166

The Court House
Woburn Street
Ampthill

Bedfordshire CEO EA: P|
MK45 2HX

Date: 14" May 2025

Dear Ms Whitting
Re: Jacqueline Green — Regulation 28 Report to Prevent Future Deaths

Thank you for your Report to Prevent Future Deaths (hereafter “Report”) dated 4
April 2025 concerning the death of Jacqueline Green on 3 September 2023.

In advance of responding to the specific concerns raised in your Report, | would like
to express my sincere condolences to Jacqueline’s family and loved ones. The Trust
are keen to assure you and the family that your concerns raised through the Report

have been listened to and reflected upon.

| provide a summary of the matters of concern raised:

1. HSSIB report implementation at Bedford site - Despite the fact that the
HSSIB made Safety Observations to mitigate the risks of unintentional
paracetamol overdose in adult inpatients with low bodyweight none of these
had been addressed/adopted at Bedford Hospital by the time of the
Deceased’s admission on 29 August 2023

2. Nursing actions related to the event - unanswered questions and further
exploration required from the PSII investigation, in particular, request for
rationale on the administration of IV paracetamol via the nursing staff during
the event and any additional safety concerns to be addressed as a result of
this (for example, did nursing staff feel unable to challenge the prescription
directly with the doctors?)

3. Optimisation of Nerve centre information regarding weight accuracy -
Following Nervecentre implementation at Bedford Hospital staff are still able
to enter an estimated weight and there do not appear to be any alerts on this
system to advise of the need for weight accuracy in the prescription of oral

Bedfordshire Hospitals incorporating:
Bedford Hospital, Luton and Dunstable Hospital

paracetamol and consideration of the risk of liver toxicity in those weighing
under 50 kg (as advised in Safety Observation 02/2022/151);

4. Additional actions related to monitoring weight to reduce risk - Practical
steps to achieve the outcome to reduce the risk of unintentional paracetamol
overdoses (as advised in Safety Observation 02/2022/151) in addition to PSII
report action “Patients should be weighed on admission and the information
documented”, other than the provision of a ‘pat slide’

| have undertaken an investigation to respond to the matters of concern raised and
to also identify whether there is any further learning for the Trust.

1. HSSIB report implementation at Bedford site

A large amount of work has been undertaken following the HSSIB report, and as a
result of Jaqueline’s death, to reduce incidences of paracetamol overdoses in
patients with low bodyweight. This is an ongoing project to continue to look at areas
where further improvement can be made. | provide a summary of the actions taken
to date in response to the HSSIB report:

e Apharmacy led QI project and audit conducted cross site led by the
medication safety team and presented at the Medical Safety Committee in
March 2025. This involved systemic sampling of 200 patients in order to
collect data and the prescribing patterns for IV paracetamol. The audit
findings were presented at the cross site ward manager and senior nursing
meeting on 21 April 2025 and will be presented to the doctors at Grand
Round in June 2025.

e Apharmacy led review of stock allocations and IV paracetamol across both
sites and memo produced to support switching to oral to promote prudent use
of IV paracetamol

e Asoft review of IV paracetamol after 24 hours has been introduced on
Nervecentre. This will place a reminder prompt on Nervecentre for clinicians
pharmacy and nursing teams to review any paracetamol prescription after 24
hours with the aim to reduce prolonged use of IV paracetamol and as a
prompt to step down to oral (reducing patient exposure to risk associated with
IV paracetamol).

e HS report included in the Trust Medicines Information and Safety Tips
Newsletter in September 2023

2. Nursing actions related to the event

In order to address the question raised with the Report, | obtained a statement from
the nurse who weighed Jacqueline and administered the dose of 500mg on 1%
September. A further statement was requested from the nurse who withheld the
dose on 31%! August but as they are not directly employed by the Trust |
unfortunately have yet to receive this.

Within the nurse’s statement, it helpfully clarifies that it was the medical registrar
who, on 31% August, asked the nurse whether Jacqueline had been weighed after
the IV prescription of 1g had been made. The same nurse had earlier that day

administered the prescribed amount of 1g IV paracetamol. The doctor found a weight
from earlier that year within the GP records and asked that the patient be weighed as
soon as possible. The nurse was able to locate a hoist sling and weigh Jacqueline
with the recorded weight of 33kg.

The nurse made the decision to administer the lower dose of 500mg on 1°
September as they had weighed the patient and had documented the weight of 33kg
within the records. Within her statement, the nurse has acknowledged that further
action should have been taken on 31% August to alert the medical staff of the need to
amend the prescription. A handover should have also occurred when she ended her
shift to ensure that the nurse who took over the care of Jacqueline was aware of the
fact that Jacqueline was under 50kg and would need a reduced dose of IV
paracetamol.

With the introduction of the measures that | have outlined in my response to the
Report, the risk of a similar situation occurring again has been mitigated against.

3. Optimisation of Nerve centre information regarding weight accuracy

There is now a prompt when prescribing paracetamol (all routes) on EPMA that
reminds prescribers of the need to ensure there is an accurate weight recorded and
that the dose is appropriate.

On all IV paracetamol dose sentences for adult patients, it now states ‘for IV use —
dose as 15mg/kg’. The following message appears on all routes for paracetamol
adult dose sentences stating ‘Ensure patient weight is recorded as risk of liver
toxicity in patients who weigh less than 50kg’. These messages appears at the point
of prescribing and administering.

Any weight that is recorded on the system appears at the point of prescribing and
administration with a date and time stamp.

A Nervecentre paracetamol prescribing guide has been produced and been
launched in to support safe prescribing of paracetamol.

4. Additional actions related to monitoring weight to reduce risk

All wards have the equipment available to weigh patients on admission. As HSSIB
points out in their report, there is more costly equipment available that could make
the task easier for nursing staff but are outside of the Trust’s available financial
resources at present.

What the Trust are trialling is a live dashboard that shows the patient weight
compliance for all wards across both hospital sites. Once completed it will be
directed towards ward managers and matrons, who at any time will be able to see
how many patients have been weighed on a particular ward.

The data provided below is not accurate as the dashboard remains in development
at present but the Trust hope that this will be completed before the end of 2025 and
will appear as follows:

Clinical Safety Dashboard - Patient Weight Compliance

The data will be taken from the recorded weight on Nervecentre and if a patient has
not been weighed within the target time of 6 hours it will reduce a particular wards
compliance.

As highlighted within the PSII report, the ward where this incident took place
purchased a new pat slide to assist with the weighing of immobile patients. Whilst
the purchasing of new equipment can assist in ensuring patients are weighed on
admission to a ward, the Trust also recognises the need for there to be IT systems
that can support in identifying where a patient has not been weighed and to alert
clinical staff so that this can be rectified. This is the aim with the introduction of the
dashboard.

Thank you for bringing these important patient safety issues to my attention. | do
hope my response provides some assurance to you and Jacqueline’s family
regarding the actions being taken by the Trust in relation to the care provided to
patients who require IV paracetamol but at a reduced amount due to being
underweight.

Yours sincerely

Chief Executive Officer

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