Prevention of Future Deaths reports · 2015

Rufjan Bibi

Regulation 28 report to prevent future deaths, reference 2015-0053, written 11 Feb 2015. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report11 Feb 2015
Reference2015-0053
DeceasedRufjan Bibi
CoronerMary Hassell
Coroner areaInner North London
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedBarts Health NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28:  Prevention of Future Deaths report 

Rufjan BIBI (died 19.09.14) 

THIS REPORT IS BEING SENT TO: 

1. 

Medical Director 
Barts Health 
Royal London Hospital 
Whitechapel Road 
London  E1 1BB 

1 

CORONER 

I am:   Coroner ME Hassell 
           Senior Coroner  
           Inner North London 
           St Pancras Coroner’s Court 
           Camley Street 
           London  N1C 4PP 

2 

CORONER’S LEGAL POWERS 

I make this report under the Coroners and Justice Act 2009,  
paragraph 7, Schedule 5, and  
The Coroners (Investigations) Regulations 2013, 
regulations 28 and 29. 

3 

INVESTIGATION and INQUEST 

On 23 September 2015, I commenced an investigation into the death of 
Rufjan Bibi, aged 72 years. The investigation concluded at the end of the 
inquest yesterday.   

I made a determination that death was the consequence of an accident, 
when  Rufjan  Bibi  fell  in  Mile  End  Hospital  at  around  1.45-1.55pm  on  1 
July  2014  and  hit  her  head,  at  the  time  suffering  from  Parkinson’s 
disease. 

Her medical cause of death was: 

1a  bilateral bronchopneumonia 
1b  acute on chronic subdural haematoma 
2    Parkinson’s disease 

1 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 4 

CIRCUMSTANCES OF THE DEATH 

Ms Bibi was admitted to the Royal London Hospital on 6 June 2014 and 
then transferred to Mile End Hospital on 12 June for rehabilitation.   

At the time of admission she was already compromised, as a result of her 
Parkinson’s and also a fall that she had sustained at the beginning of the 
year causing subdural haematoma. 

On 1 July, she was seen sitting beside her bed, and was then found on 
the floor having sustained a head injury.  I recognise that it is impossible 
to  prevent  falls  in  hospital  completely,  just  as  it  is  impossible  to  prevent 
falls in the community.  However, there other matters that I should like to 
bring to your attention. 

5 

CORONER’S CONCERNS 

During  the  course  of  the  inquest,  the  evidence  revealed  matters  giving 
rise to concern. In my opinion, there is a risk that future deaths will occur 
unless  action  is  taken.  In  the  circumstances,  it  is  my  statutory  duty  to 
report to you. 

The MATTERS OF CONCERN are as follows.  

1.  Ms Bibi’s family told me at inquest that when they came to visit Ms 
Bibi, which they did daily, they often found her in need of changing 
(she  was  incontinent),  and  then  had  difficulty  obtaining  prompt 
nurse assistance.   

They even found her with faeces in her hair.   

Whilst this did not impact upon the outcome, it made me question 
the evidence I had been given about frequent nursing contact, in a 
way  that  I  would  not  otherwise  have  done.    (And  of  course, 
however  busy  staff  are,  it  is  not  a  situation  that  any  of  us  would 
want for our loved ones.) 

2.  Family  members  were  also  unhappy  that  a  nurse  had  told  them 
that, if they wanted closer care for Ms Bibi, then they could engage 
a nurse privately to come to the hospital to look after her.   

If  this is seriously  being  suggested  as  the  way  for a  patient  in  an 
NHS hospital to receive appropriate care, then it is worrying indeed 
for all patients. 

If  it  is  not  seriously  being  suggested,  then  it  seems  unkind  and 
unnecessary. 

2 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 3.  Having  been  found  at  just  before  2pm,  Ms  Bibi  did  not  receive  a 
consultant review until 7pm, and arrangements were then made for 
her transfer to the Royal London Hospital.   

During the intervening five hours, she had a Glasgow Coma Score 
of ten, yet no witness was able to explain the delay. 

6 

ACTION SHOULD BE TAKEN 

In  my  opinion,  action  should  be  taken  to  prevent  future  deaths  and  I 
believe that you have the power to take such action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date 
of  this  report,  namely  by  13  April  2015.    I,  the  coroner,  may  extend  the 
period. 

Your  response  must  contain  details  of  action  taken  or  proposed  to  be 
taken,  setting  out  the  timetable  for  action.  Otherwise  you  must  explain 
why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the following. 

  HHJ Peter Thornton QC, the Chief Coroner of England & Wales 
  Care Quality Commission for England 
  Professor Dame Sally Davies, Chief Medical Officer for England 
 

, granddaughter of Rufjan Bibi 

I  am  also  under  a  duty  to  send  the  Chief  Coroner  a  copy  of  your 
response.  The Chief Coroner may publish either or both in a complete or 
redacted  or  summary  form.  He  may  send  a  copy  of  this  report  to  any 
person  who  he  believes  may  find  it  useful or of  interest.  You may  make 
representations to me, the Senior Coroner, at the time of your response, 
about  the  release  or  the  publication  of  your  response  by  the  Chief 
Coroner. 

9 

DATE                                                   SIGNED BY SENIOR CORONER 

11.02.15 

3

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Barts Health NHS Trust (PDF)
Barts Health INHS|

NHS Trust

Barts Health NHS Trust
Trust Executive Offices
Ground floor, Pathology Block
The Royal London Hospital
London, E1 2ES

Telephone:
www.bartshealth.nhs.uk

Ms M E Hassell

Senior Coroner for Inner North London
St Pancras Coroner’s Court

Camley Street

London

N1C 4PP

02 April 2015

By special delivery

Dear Ms Hassell

Inquest touching the death of Mrs Rufjan Bibi

| write in response to your Regulation 28: Report to Prevent Future Deaths, dated 11
February 2015.

Your first concern was related to the standard of nursing care afforded to Mrs Bibi.
The family alleged that Mrs Bibi was often found by them in a state requiring urgent
cleaning as she was incontinent. They were unhappy with the speed by which
nursing staff gave assistance.

This matter was discussed with the family at the Local Resolution Meeting that was
held between them and Trust staff. During this meeting the Trust apologised to the
family. The Trust found that Mrs Bibi was not able to properly articulate her needs
and was suffering from dementia. The communication issues arising from this were a
significant contributing factor in the reduced speed of nursing care. Also, the family
members did not raise this as an issue to Trust staff at the time on the ward and as
such immediate action could not be taken.

Certain actions have already been taken. Intentional rounding has been implemented
as have documentation audits as part of the Clinical Friday initiative which involves
senior nurses carrying out a ward round every 1* and 3 Fridays looking at safety
and quality issues. Observations of care are also being carried out. This is an
independent observation of the activity of a set team or ward area for a period of time
which is then followed by a meeting between the observer and individual staff. The
observation surveys a variety of things such as interactions between staff, patients
and the public, telephone calls, 1:1 care and even practices such as infection
prevention. The intention of the meeting afterwards is to allow the individual member
of staff to reflect on their practice and on how they were perceived, allowing them to

\& ABQy,,
Barts Health NHS Trust: Newham University Hospital, The London Chest Hospital, g V/s
. &

The Royal London Hospital, St Bartholomew's Hospital and Whipps Cross University Hospital. lads
SAB

Barts Health INHS|

NHS Trust

think about how they would act if they were to encounter the same scenario a second
time. Training to staff is being provided as part of the Older Peoples Education

Programme. There is also a Band 7 Ward Manager Supervisory role whereby a Band
7 if possible has a reduced patient workload allowing them to offer support and
guidance to more junior staff on a range of clinical issues.

Your second concern involved a member of Barts Health staff telling the Bibi family
that if they wanted closer care for Mrs Bibi that they should engage a nurse privately
to come into the hospital and care for her on a 1:1 basis.

This was also discussed at the Local Resolution Meeting held between Trust staff
and Mrs Bibi’s family. Apologies were made; however, as there were communication
issues between Trust staff and the family, the Trust did feel that this was very
unlikely to have been said. It is not usual practice to have private 1:1 carers and it is
not an option that the Trust would offer. All patients are assessed on admission and
regularly reassessed throughout their stay. Mrs Bibi did not meet the Trusts criteria
for 1:1 nursing and the staff caring for her at the time used professional judgement to
determine if special care was needed for her outside of the written criteria.

Your final concern related to the five hour gap between Mrs Bibi’s fall at 2pm and her
first consultant review at 7pm.

This also was discussed at the Local Resolution Meeting and an apology made to
the family. The consultant in charge, doctor as spoken to the
junior doctor who was assigned to the ward at that time. They remembered
assessing the patient but did not remember documenting the assessment. The
medical review was undertaken very soon after the fall as the Medical Team were on
the ward when the fall occurred. Nursing documentation supports that a review and
appropriate checks were instigated as per Barts Health Post-Falls procedures.

The delay in obtaining a consultant review is not usual practice and should not have
happened. The member of staff involved has been given training about obtaining a
consultant review when a patient is acutely unwell or suffers a potentially dangerous
injury. The doctor will also reflect on this incident in their portfolio.

HE has also discussed Mrs Bibi’s case at one of the departmental morbidity
and mortality meetings prior to the Inquest hearing, the Coroner’s findings will be
reported back to the department at the next meeting.

has also met with the new trainees who joined the department on the 01
April 2015. She explained the department's escalation policy regarding patients on
the rehabilitation site or on any of the wards, who become acutely unwell. Timely
assessment and intervention with good documentation are essential in ensuring that
acute serious problems are treated appropriately. Senior review should always be
sought expeditiously so that on-going management can be planned. Any adverse
incidents on the ward, whether resulting in harm or not, should always be discussed
and documented with patients and/or relatives as appropriate. Plans for on-going
care should be specified. The aim of this training to juniors is to prevent delay in care
that is likely to result in harm to our patients.

tt Boy,
Barts Health NHS Trust: Newham University Hospital, The London Chest Hospital, 3 vv is
The Royal London Hospital, St Bartholomew’s Hospital and Whipps Cross University Hospital.

Barts Health INHS|

NHS Trust
Thank you for bringing your concerns to my attention. | trust that you are assured |
have taken them seriously and investigated them appropriately.

Yours faithfully

roup Director for Emergency Care and Acute Medicine (ECAM)
Barts Health NHS Trust

Barts Health NHS Trust: Newham University Hospital, The London Chest Hospital,
The Royal London Hospital, St Bartholomew/s Hospital and Whipps Cross University Hospital.

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