Haaris Bhatti

Dear Coroner ME Hassell, 

I write on behalf of FOLD in formal response to the Matters of Concern raised in your 
report dated on the 27th of January 2026, following the inquest into the tragic death of 
Haaris Amin Bhatti. 

Introduction  

First and foremost, I wish to extend our sincerest condolences to the family and friends 
of Haaris Amin Bhatti. We recognise the profound impact of their loss, and we have 
approached the findings of your investigation with utmost seriousness. The safety and 
wellbeing of our guests have always been at the core of our operations. However, the 
events of July 2025 have prompted a review of our welfare and escalation procedures. 

Response to Matters of Concern 

Finding out about Haaris’ passing a month after attending the event on the 18th of July 
2025 and our subsequent reassuring follow-ups with his friends, sent deep shockwaves 
throughout all our staT, prompting us to immediately assess points of improvement and 
risk mitigation, to ensure a tragedy such as this will not occur again.  

We recognise the concern identified during the inquest that emergency medical 
services should have been contacted earlier once Haaris was brought to the welfare 
area. Following the events of July 2025 we reviewed our escalation procedures to ensure 
that emergency medical services are contacted promptly where a guest presents with 
serious symptoms. 

At the time of the incident our welfare were unable to get repeated measurements to 
assess the development of his condition as he was suTering from hallucinations which 
triggered a panic attack. The team proceeded to first create a comfortable environment 
to alleviate this and establish a rapport of cooperation whilst monitoring Haaris’ 
condition while he was in the welfare area and remaining concerned for his wellbeing 
throughout. In light of the concerns identified during the inquest, we have reflected 
carefully on the escalation procedures that were in place at the time and have taken 
steps to strengthen these procedures to ensure that emergency services are contacted 
without delay where appropriate. 

In addition to the steps we’ve already taken since that event, which will be outlined 
below, we also note the concerns raised in your report and have formulated a 
comprehensive plan which addresses your concerns directly. We are committed to 

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 ensuring that the lessons learned from this event are translated into meaningful, lasting 
change to ensure that we maximise survivability chances and in return prevent future 
deaths. 

Changes already implemented  

After the incident in July 2025 we reviewed available medical guidance relating to drug 
toxicity and related conditions. This review informed updates to our welfare monitoring 
procedures, including enhanced monitoring of guests’ vital signs, to include constant 
temperature monitoring, assessing whether the guest is suTering from hallucinations 
not usually caused by the substance consumed and their history with anti-depressants.  

We also started an informative campaign on the 7th of August 2025 through our social 
media channels raising awareness about ‘serotonin syndrome’, as we noticed a scarcity 
of available online resources on the topic, and created a drug interaction chart which 
includes anti-depressants.  

Around the 19th of August 2025 Detective 
news of Haaris’ passing.  

 got in touch with the terrible 

This prompted us to adapt our welfare protocols to immediately call an ambulance if 
the combination of a guests’ vitals and temperature are high, irrespective of the 
hallucinations presented or previous history with anti-depressants. This approach is 
intended to remove uncertainty and ensure that guests receive prompt access to 
professional medical care where necessary. 

Further measures being implemented 

Following the witness summons for the inquest which took place on the 22nd of January 
2026 and the Matters of Concern raised in your report, released the following week, we 
have taken further steps to strengthen our welfare structure. 

We have contracted the services of Frontline Medical Response LTD, to be present for 
all nighttime events moving forward. In addition to their medical staT being present on 
all events, with additional life-supporting equipment, their medical staT will work 
alongside our welfare team and assist with medical assessment and escalation where 
required.  

They have been made aware of this tragedy and are helping us formulate the structure 
of our collaboration for the rest of the year, with a focus on self-auditing every 3 months 

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 based on cases experienced to constantly adapt and improve. Their services 
commenced on the 16th of February.  

FOLD has operated a structured welfare approach since 2019 and remains committed 
to strengthening these systems in light of the lessons arising from this tragic event. 
Having the support of the local government and health agencies would greatly 
accelerate the positive impact we could achieve. 

Timetable for implementation  

The measures described above have been implemented or will commence as follows: 

• 
July 2025 – internal review of welfare procedures following the incident  
•  August 2025 – introduction of enhanced monitoring procedures and public 

awareness communications  

•  Late 2025 – revised welfare escalation protocol introduced requiring earlier 

ambulance calls where serious symptoms are observed  

•  February 2026 –engaged Frontline Medical Response Ltd to support welfare 

teams at events  

•  2026 onwards – periodic internal review of welfare incidents and procedures to 

ensure continued improvement 

Moving forward 

We remain fully committed to ensuring that guest safety continues to be central to our 
operations and that the risks identified through this process are addressed through 
practical and lasting improvements. 

I trust that this response provides the necessary assurance that FOLD has taken the 
matters raised in your report with the seriousness they deserve. We have always been 
proud of the care we oTer to our guests and will continue to have the guests’ safety at 
the core of all our operations. This tragedy has shaken us deeply and we feel obligated 
to not allow Haaris’ passing to be in vain. It is our sincere hope that the changes we have 
instituted and will continue to institute provide some small measure of comfort to the 
bereaved by ensuring that similar risks are mitigated for others in the future. 

Yours sincerely, 

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