Gabriella Jaiyesimi

Coroner ME Hassell 
Senior Coroner 

21 October 2025 

REGULATION 28:  REPORT TO PREVENT FUTURE DEATHS IN THE MATTER OF MISS GABRIELLA JAIYESIMI 

We are writing in response to the Prevention of Future Deaths Report regarding the death of Gabriella 
Omolabake Torisheju Jaiyesimi, addressed to Tesco PLC, Total Security Services Limited (“TSS”), a security 
company and the Security Industry Authority (“SIA”).  This response comprises the formal response of 
the SIA to that report. 

We extend our deepest sympathies to the family of Gabriella Omolabake Torisheju Jaiyesimi, whose sad 
death in February 2025 was the subject of the coroner's inquest. 

On receipt of the Prevention of Future Death Report on Friday, 29 August 2025 we were made aware of 
the involvement of a security operative in these proceedings.  On 24 September 2025 we obtained and 
subsequently listened to the recording of the inquest proceedings to fully understand the circumstances.   

We welcome the opportunity to respond to the matters that you have raised in the Report relating to 
the conduct of the security operative, 
 as set out at paragraph 5 of your Prevention of 
Future Death Report under the heading ‘the SIA’.   

Recognising that the SIA was not called as a professional witness or listed as an Interested Person, we 
have set out an explanation of the role of the SIA, and details of the existing standards of training and 
expectations of security operatives that apply and are relevant in this matter.  

We then address in turn the matters listed for the SIA’s attention and explain what actions we have taken 
or asked others to take, where it is their responsibility. 

Background Information  

1.  The Security Industry Authority (“SIA”) is responsible for the licensing of the private security industry 
in the United Kingdom. It was established by the Private Security Industry Act 2001 (“the Act”).  

2. 

Individuals who undertake ‘manned guarding’ (the term used in the legislation) are one of the types 
of persons who are required to hold an SIA licence. Manned guarding includes security guarding, 
door  supervision,  close  protection,  guarding  cash  and  valuables  in  transit  and  public  space 
surveillance using CCTV.  Where an individual carries out licensable conduct, they are committing an 
offence of engaging in licensable conduct without a licence. 

3.  Where security guarding activities are performed by an operative contracted by a business from a 
security provider, then that individual needs to have a security guarding licence.  This is the situation 
in retail settings such as Tesco. 

Security Industry Authority 
www.sia.homeoffice.gov.uk 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 4.  The door supervision licence also allows security operatives to perform the activities of a “security 

guard”, or a separate licence is required to carry out that activity. 

The nature of the employment in private security  

5.  A  security  officer  can  be  employed  in  several  ways:  directly  by  the  premises  owner  or  operator, 
through a contracted security company, or on a temporary basis at various locations to fill short-
term or last-minute vacancies, with or without the use of labour providers.  As such the SIA’s role is 
not to record where security operatives are working and it can never know where, or for whom, an 
individual  security  operative  is working.    Similarly  the  SIA  will  never  know  the specific  nature  of 
activity they are deployed for or the setting an operative will be working in, or the risks associated 
with an individual’s deployment. 

The Role of the SIA 

6.  The SIA has been in operation since 1 April 2003.1 The functions of the SIA are set out in section 1(2) 
of the Act. They include responsibility for licensing individuals who are undertaking the regulated 
activities of a security operative and for setting and approving standards of conduct and training.  

7.  The regulatory regime which is operated by the SIA is UK-wide.   

8.  The legislation requires the licensing of individuals by the SIA, not the security businesses.  However, 
the  SIA  is  also  authorised  to  run,  a  voluntary  quality  scheme  for  security  businesses,  called  the 
“approved contractor scheme”.  TSS is a member of that scheme. 

The licensing criteria  

9.  The purpose of licensing individuals is to ensure at the time they apply for or renew a licence, usually 
every three years, the individual is fit and proper to hold it, having met criteria and obtained the 
relevant entry level qualifications.  That knowledge and skill is confirmed as met through the security 
operative having obtained the relevant licence-linked qualification for the sector that they intend to 
work in. The qualifications are provided, approved and regulated by other bodies. 

10. To qualify for a licence to work in any front-line licensable activity, an applicant must:  

•  be aged 18 or over 

•  pass an identity check 

•  pass a criminal record check 

•  have the right to work in the UK; and 

•  have the appropriate and relevant, licence-linked qualification.  

1 The Private Security Industry Act 2001 (Commencement No. 1) Order 2002 

  
 
 
 
 11. The licence currently costs the applicant £184 and is valid for 3 years. Further details of the licensing 
criteria and how the SIA assesses and licenses an individual as well as the criteria for renewal of the 
licence are set out in the SIA publication Get Licensed.  A copy of the current Get Licensed criteria 
(version February 2025) is attached to this response as SIA/1. 

12. Other ‘Information’ may be taken into account as set out in Get Licensed at page 63 either as part 
of applying for a licence or during the period of the licence if it suggests the person may not be a fit 
and proper person to hold or continue to hold a licence.  If there are serious concerns that a threat 
to public safety could exist or if it is otherwise in the public interest to do so, the SIA has the power 
to suspend a licence that has been granted under s10 of the Act to allow us time to look into an 
issue and make a decision on whether the licence holder should continue to hold a licence.  If the 
SIA decides that it is necessary to suspend someone’s licence it will write to them.  The licence holder 
will be invited to make representations before a decision is taken to revoke their licence.  The licence 
holder has a right of appeal to the Magistrates Court and has 21 days to exercise this right of appeal. 

Explanation of the Existing Regulatory Standards Set  - Qualifications and Training Requirements  

13. The SIA’s role is to set and/or approve standards which set out the skills and knowledge that security 

operatives require.   

14. It does so by creating and publishing “Specifications for Learning and Qualifications”. The SIA reviews 
the  specification  requirements  every  five  years.    These  specifications  are  used  as  the  basis  for 
qualifications  and  associated  assessments,  by  awarding  organisations  such  as  Highfield 
Qualifications,  Laser  Learning  Awards,  Pearson,  Qualifications  Network,  SFJ  Awards  and  other 
approved  awarding  organisations.  These  awarding  organisations,  who  are  themselves  regulated, 
take the specifications and make them into nationally recognised qualifications.  They also approve 
and monitor training providers who deliver the training and assessment.   

15. Using  government  regulated  qualifications  is  a  well-established  model  that  is  used  in  numerous 
other sectors in the UK.   Regulation of qualifications required for a licence or licence renewal is the 
Office  of  the  Qualifications  and  Examinations  Regulator,  OfQual  in  England,  Wales  and  Northern 
Ireland  and  Scottish  Qualifications  Authority,  SQA  in  Scotland.    They  approve  and  regulate 
Independent  Awarding  Organisations  responsible  for  creating,  overseeing  and  awarding  the 
qualifications obtained. The Awarding Organisations in turn, approve individual training providers 
and centres.  

16.  There are over 650 training providers approved by the Awarding Organisations to deliver SIA licence 
linked qualifications across the UK. There is no government training inspectorate for adult education 
(Ofsted’s remit and reach does not extend to this) so this falls to a combination of the supervision 
by  the  qualifications  regulators  and  oversight,  monitoring  and  auditing  by  the  Awarding 
Organisations over the training providers. In this case the relevant Awarding Organisation is Pearson. 

17. The qualification content provides for entry level knowledge.  Once an SIA licence has been obtained, 
it is the employer's responsibility to provide ongoing professional training, job-specific development, 
and to ensure that each operative is properly briefed and supported in their specific deployment. 

  
 
 
 The Introduction of First-Aid Training Requirements for Licences  

18. In April 2021 the SIA imposed a new requirement that before attending training leading to a licence 
linked  qualification  for  Door  Supervision  or  Security  Guarding,  an  individual  needed  to  present 
evidence that they were competent in First Aid or Emergency First Aid at Work.   This extended to 
individuals as a pre-requisite to the training required before an individual could renew a licence.  
Later in the year the SIA also required individuals seeking to renew a Door Supervision or Security 
Guarding licence, to present a valid first aid certificate as a pre-requisite to their top up or refresher 
training. 

19. The rules surrounding first aid certificates are set out by the Health and Safety Executive (“HSE”) ad 
have to meet the requirements of the Health and Safety (First Aid) Regulations 1981. This is usually 
achieved by the training centres being required to confirm to the Awarding Organisation that each 
learner was sufficiently qualified in First Aid or Emergency First Aid at Work.  Sometimes the first aid 
course is included as an extra day in the security training. Alternatively, learners can arrange their 
own  first  aid  training  and  certificate,  or  they  may  already  have  a  valid  one  that  meets  the 
requirements.  

20. Learners must present a current relevant first aid qualification certificate that is valid at the time of 
taking the training for at least a further 12 months, before they are able to take licence linked training 
for either a first  time or refresher course.    The  SIA  expects  licence holders to keep their first aid 
certificates up to date.  

21. A  training  centre  should  only  accept  a  first  aid  qualification  from  a  learner  if  all  the  following 

statements are true: 

• 

• 

It meets the requirements of Appendix 2, ‘Content of an emergency first aid at work (EFAW) 
course’ of Selecting a first-aid training provider: A guide for employers. 

It is valid for at least another 12 months from the start of the licence-linked training. 

•  The  trainer  has  made  reasonable  efforts  to  confirm  that  it  complies  with  all  other 
requirements of Selecting a first-aid training provider: A guide for employers, particularly 
those listed in paragraph 14. 

•  They have made reasonable efforts to confirm that the practical elements of training were 

delivered and assessed face to face. 

22. I attach as SIA/2 a copy of the HSE First aid at work: The Health and Safety (First-Aid) Regulations 
1981, Guide on Regulations.  Appendix 6, page 36 details the minimum training content required for 
a L2 Emergency First Aid at Work qualification.  On completion of training, successful candidates 
should be able to: 

•  understand the role of the first-aider, including reference to: the importance of preventing cross 

infection;  

  
 
 
 
 
 the need for recording incidents and actions;  

• 
•  use of available equipment;  
•  assess  the  situation  and  circumstances  in  order  to  act  safely,  promptly  and  effectively  in  an 

emergency;  

•  administer first aid to a casualty who is unconscious (including seizure);  
•  administer cardiopulmonary resuscitation and use an automated external defibrillator; 
•  administer first aid to a casualty who is choking;  
•  administer first aid to a casualty who is wounded and bleeding;  
•  administer first aid to a casualty who is suffering from shock;  
•  provide appropriate first aid for minor injuries (including small cuts, grazes and bruises, minor 

burns and scalds, small splinters). 

23. The first aid requirements are not a tick box exercise and were introduced as it was felt that there 
was  a  reasonable  expectation  by  the  public  that  security  operatives  would  help  during  first  aid 
emergencies. 

24. From  October  2024  the  SIA  required  first  aid  courses  to  explicitly  cover  how  to  respond  to  life-

threatening bleeding.     

Action taken following receipt of the Prevention of Future Death Report 

25. The SIA’s specialist team that carries out the work on setting the requirements and standards for 
qualifications has considered the Prevention of Future Death Report and has been provided with a 
briefing on the audio recording of the inquest proceedings to understand further the context and 
concerns raised.   

26. The  SIA  is  of  the  view  that  the  existing  L2  Emergency  First  Aid  at  Work  requirement  contains 
appropriate content to equip a security operative with the skills required to administer emergency 
first  aid.    The  current  specification  content  includes  training  on  dealing  with  someone  who  is 
potentially unconscious and having a seizure including: 

 how to check for breathing and a pulse; 
 how to use a defibrillator; and  

• 
• 
•  how to place someone in the recovery position.   

27. The  SIA  is  of  the view  that  further  changes  to  the  specification  requirements  for  licensed-linked 
qualifications are not necessary as the L2 Emergency First Aid at Work qualification already provides 
licence  holders  with  the  right  level  of  first  aid  training  to  assist  members  of  the  public  in  an 
emergency.  If the Coroner or Chief Coroner disagrees with this position, having read the additional 
information provided in this response, we would be happy to discuss further. 

28. The SIA has gone on to consider whether or not in this particular case there is any regulatory action 
or  Total  Security  Services  Limited  given  the 

that  we  should  take  in  respect  of 

  
 
 
 
 
 
 
 circumstances  that  have  been  brought  to  our  attention  through  the  Prevention  of  Future  Death 
Report. 

29. The following actions have been taken in relation to: 

• 
• 

• 

Regulatory action taken in respect of 

30.

31.

32. 

Investigation by the Awarding Organisation Into the Qualification Obtained 

33. Given the potential for issues with the validity or efficacy of the training, the SIA’s Compliance and 

Inspections Team immediately followed this up with the Awarding Organisation.

34. 

35.

  
 
 
 
 
 36.

37. If there are serious concerns about the quality of the trainer or training provided at either the Door 
Supervision course and the first aid training, the Awarding Organisation will be required to consider 
further compliance action. 

Investigation into Total Security Services Limited 

38.

39.

40. The outcome of those enquiries will clearly impact on whether there are any issues that need to be 
followed up with TSS.  The Approved Contractor Scheme have a number of administrative sanctions 
that can be imposed.  I attach at SIA3 a copy of the ACS Sanctions Framework. 

Other steps 

41. The SIA wrote to the Chief Coroner on 30 April 2021 to set out its regulatory interest in inquests 
involving private security and the circumstances in which it would invite a Coroners Court to provide 
the SIA Interested Person status and/or provide other expert witness assistance if helpful in some 
cases.   

42. We will make contact with the current Chief Coroner to ask and offer this and work with her on how 
this might be more widely communicated to ensure we are able to assist the Coroner’s Court at and 
during relevant inquests in the future.  

The SIA’s expert leads in these areas would be happy to respond to any further queries or questions that 
arise as a result of this response.  

Yours sincerely, 

Chief Executive 
Security Industry Authority

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BY EMAIL

FAO: Coroner ME Hassell, Senior Coroner

Inner North London, St Pancras Coroner’s Court

Tesco Stores Limited
Tesco House
Shire Park, Kestrel Way
Welwyn Garden City
AL7 1GA

21 October 2025

Dear Coroner,

RE:  Regulation  28:  Report  to  Prevent  Future  Deaths  –  Gabriella  Omolabake  Torisheju

JAIYESIMI (Deceased)

We refer to the Regulation 28 Report for the Prevention of Future Deaths, dated 26 August 2025

(the “PFD Report”).

We  note  that  the  PFD  Report  was  issued  to  the  Chief  Executive  of  Tesco  Plc,  although  the
interested party at the Inquest to which the PFD Report relates was Tesco Stores Limited (“TSL”).
TSL is the relevant UK trading entity of the Tesco group of companies, and it is that entity which
therefore provides this response.

1.

2.

I.

3.

, Group & UK People Safety Director for Tesco Plc, the parent company

I am 
of TSL. TSL is the UK trading entity of Tesco Plc, which owns and operates its retail stores
throughout the UK.  I have held this position since July 2018, having worked for Tesco since
2009 in a number of health & safety related management roles in the UK and across the Tesco
Group. I am authorised to respond on behalf of TSL.

May I first take this opportunity to express my personal condolences and, on their behalf, to
repeat those of the senior leadership team and colleagues at TSL, to Ms Jaiyesimi’s family.

Coroner’s concerns

We note the matters giving rise to your concerns in Section 5 of the PFD Report. We note
specifically in relation to TSL, that you identify that the TSL colleagues who attended to Ms
Jaiyesimi  (who  were  not  trained  first  aiders)  lacked  sufficient  understanding  of

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Ms Jaiyesimi’s then medical situation to relay relevant information to Ambulance Control, so
that effective first aid (as directed by Ambulance Control) could be rendered pending arrival
of paramedics.  You conclude “it is surely in the public interest that at least basic first aid can
be offered to shoppers as well as to staff, and I heard that Tesco is committed to looking after
its shoppers.”

At Tesco we care about the health and safety of our colleagues, customers and anyone else
impacted by our businesses. It is at the heart of how we do business and our guiding principle
in everything Tesco does is “Everyone, Every day, Home safely”. This applies as much  to  our
customers  and  visitors  (non-employees)  as  it  does  to  our  colleagues (employees).

We  are  always,  as  a  business  and  as  individuals,  extremely  sorry  to  hear  of  any  incident
occurring in our stores where the outcome is serious, as in these tragic circumstances. Whilst
we  regularly  review  our  systems  and  procedures  to  ensure  safety,  we  welcome  the
opportunity to consider whether we can do more, as we have done since becoming aware of
the incident and following receipt of your PFD Report.

The Regulatory Framework

4.

5.

II.

6.   The Health and Safety (First-Aid) Regulations 1981 (the “Regulations”) provide the relevant
regulatory  framework  for  the  provision  of  first  aid  by  businesses  such  as  TSL.
Regulations do not require employers to provide first aid for anyone other than their own
employees and there is no legal duty on employers to make first aid provision for non-
employees such as the public, as  confirmed by paragraph 28 of the Health and Safety
Executive’s (HSE) Guidance on the Regulations (L74) (the “Guidance”).

The

7.   Notwithstanding  the  absence  of  any  legal  duty  to  provide  first  aid  to  non-employees,

paragraph 28  of  the  Guidance  also  acknowledges  that “many  organisations,  such  as
schools, places of entertainment, fairgrounds and shops, provide a service for others and
it is strongly recommended that employers include non-employees in their assessment of
first-aid needs and make provision for them”.

III.

8.

9.

Provision of first aid in Tesco stores

In our retail stores, we have first aid trained colleagues who may provide treatment or

assistance, as required, to colleagues, customers or visitors.

There is no requirement, or indeed necessity, for all colleagues to be first aid trained, and as
you identified in your PFD Report, this means that some colleagues may not be in a position
to  understand  how  to  respond  to  a  medical  incident  in  terms  of  a  first  aid response.

10.

Store colleagues will, however, through their training, know to call for a Duty Manager and a

trained first aider, as the evidence in the Inquest demonstrated.

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11.

12.

In the majority  of  cases our trained first aiders will respond promptly to incidents,  but  on a
small  number  of  occasions  (and  as  was  the  case  here),  if  a  first  aider  is  unexpectedly
unavailable, colleagues without first aid training may be required to attend to manage the
situation and liaise with Ambulance Control if required.
and  provided  for  by  the  Regulations,  and  recognised  by  the  HSE  as  the  role  of  an
“Appointed Person”.)
In all cases, it is Tesco’s policy that a store’s duty manager (being

(A situation which is recognised

the team or lead manager who is on duty for a particular shift) attends all incidents in a store

(even if a first aider is present).

In light of your remarks at the Inquest and as set out in the PFD Report, we have identified an
opportunity  to  deliver  additional  training  to  our  store  management  teams  (including shift
leaders, team managers, lead managers and store managers - i.e., those who will perform
the role of duty manager from time to time and may, therefore, be required to perform the role
of  an  Appointed  Person).
We  will  be  delivering  internal  “Appointed
Person”   training   to   c.   30,000   UK   store   management   colleagues,   commencing 1
December 2025,  with  a  proposed  completion  date  of  28 February  2026.  This  training  will
ensure  managers  have  the  requisite  skills  to  provide  information  to,  and  follow  the
instructions    of,    Ambulance    Control    and    administer    basic    first    aid  when    specifically
directed by the call operator (we note that the HSE is clear in its guidance that those who are
not first aid trained, including Appointed Persons, should not attempt to render first aid).  This
is  mandatory training  that  store management  colleagues  will  be  required  to complete.

13.

It is hoped that this both reassures you that we have taken steps to address your concerns
and  also  provides  reassurance  to  our  customers  of  TSL’s  commitment  to  having  in  place
adequate  arrangements  to  properly  assist  with  first  aid  incidents  when  required.  We  also
recognise,  as  you  did  during  the  Inquest,  that  our  store  colleagues  who  assisted Ms
Jaiyesimi  tried  their  best  in  difficult  circumstances  and  we  hope  this  new training better
supports them in the future.

Yours faithfully

Group & UK People Safety Director
For and on behalf of Tesco Stores Limited

3

Coroner ME Hassell 
Senior Coroner Inner North London 
St Pancras Coroner’s Court 
Camley Street 
London 
N1C 4PP 

By email only 

Dear Madam 

Clyde & Co Claims LLP 
2 New Bailey Square 
Stanley Street 
Salford 
M3 5GS 
Telephone: 0161 236 2002 
Fax: +44(0)161 832 7956 
DX 14302 Manchester 
www.clydeco.com 

Date: 
20 October 2025 

Inquest touching the death of Gabriella Jaiyesimi 

Thank you for your Regulation 28 Report dated 26 August 2025, issued following the inquest 
into the death of Gabriella Jaiyesimi.   

We  write  on  behalf of  T.S.S  (Total  Security  Services)  Limited (T.S.S)  in  response  to  your 
Regulation 28 Report. 

Within  the  report  you  raise  a  number  of  matters  of  concern.    We  have  adopted  your 
numbering to respond in relation to the specific concern directed to T.S.S:  

4.  The T.S.S security officer was first aid trained, but did not tell anyone that he was 

first aid trained. 
He told [you] repeatedly that his job was simply to do whatever the duty manager 
told him to do. Despite being the only first aider present, he took no responsibility 
at  scene.  He  failed  to  offer  Ms  Jaiyesimi  or  the  duty  manager  any  meaningful 
support at all. 

Response 

T.S.S  recognises  the  importance  of  the  concern  raised  and  has  carefully  considered  the 
specific  circumstances  revealed  by  the  evidence  presented  by  its  security  officer  who 
attended Ms Jaiyesimi.  

T.S.S  only  employs  officers  who  hold  a  valid  SIA  licence.  This  is  a  permit  issued  by  the 
Security Industry Authority (SIA) to perform licensable activities in the UK’s private security 
industry. 

The licence ensures that officers have received training and are prepared to perform their 
duties. In order to obtain a licence, officers must attend an SIA-endorsed training course.  

Since April 2021, the SIA has made it a legal requirement that all persons enrolling on a Door 
Supervisor  or  Security  Officer  course  must  hold  a  valid  Emergency  First  Aid  at  Work 
qualification  or  equivalent.  The  SIA  will  not  allow  officers  to  complete  courses  without 
evidence of a valid Emergency First Aid at Work qualification.   

Clyde & Co LLP is a limited liability partnership registered in England and Wales under number OC326539 and is authorised and regulated by the Solicitors Regulation 
Authority under number 460690.  A list of members is available for inspection at its registered office The St Botolph Building, 138 Houndsditch, London EC3A 7AR.  Clyde 
& Co LLP uses the word "partner" to refer to a member of the LLP, or an employee or consultant with equivalent standing and qualifications. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 As the SIA regulates the requirements of the first aid course towards its accreditation, T.S.S 
does not have any authority to view or assess the validity of the Emergency First Aid at Work 
qualification.  However, to satisfy itself, T.S.S conducts a monthly audit to ensure that all its 
employees continue to hold valid licences that have neither been revoked nor expired. 

Regarding the relationship between Tesco PLC and T.S.S security officers,  we consider it 
important to clarify that the security officer was not employed as a first-aider and there has 
never been, nor is there currently, a contractual requirement by Tesco PLC for T.S.S security 
officers to provide first aid to Tesco employees or members of the public in Tesco stores.   
This is on the basis that Tesco has its own provision for first-aiders within its stores who are 
called to any medical emergency. There are no current T.S.S employees who hold a role as 
a Tesco first-aider.  

In  the  event  of  a  medical  emergency,  T.S.S  expects  all  its  employees  to  follow  their  SIA 
licence training.  This includes, when required, assisting emergency services and following 
any instructions provided. 

Almost all of T.S.S’s officers obtain their own licences by attending training courses provided 
by third-party SIA-endorsed providers.  As this is a matter regulated by the SIA, T.S.S does 
not control where or how officers complete their training. The security officer involved in this 
incident  completed  his  SIA  licence  training through the third-party  SIA-endorsed  awarding 
organisation, Pearson, on 24 June 2023.  T.S.S had no involvement in his first aid training. 

We trust this information is of assistance and provides reassurance regarding the extent of 
the  action  T.S.S.  is  able  to  take.  As  we  know  that  you  will  share  this  response  with  Ms 
Jaiyesimi’s family, T.S.S would like to express its sincere condolences for their loss. 

Yours faithfully 

Clyde & Co Claims LLP