Prevention of Future Deaths reports · 2021

Michael Jaggs

Regulation 28 report to prevent future deaths, reference 2021-0333, written 6 Oct 2021. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report6 Oct 2021
Reference2021-0333
DeceasedMichael Jaggs
CoronerMary Hassell
Coroner areaInner North London
CategoryHospital Death (Clinical Procedures and medical management) related deaths · Other related deaths
Organisation namedHomerton University Hospital NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28:  Prevention of Future Deaths report 

Michael Anthony JAGGS (died 16.01.21) 

THIS REPORT IS BEING SENT TO: 

Chief Executive 
MedPure Healthcare 
Stockley Park 
4 Long Walk Road 
Uxbridge UB11 1FE 

1  CORONER 

I am:   Coroner ME Hassell 
 Senior Coroner  
 Inner North London 
 St Pancras Coroner’s Court 
 Camley Street 
 London  N1C 4PP 

2  CORONER’S LEGAL POWERS 

I make this report under the Coroners and Justice Act 2009, 
paragraph 7, Schedule 5, and  
The Coroners (Investigations) Regulations 2013, 
regulations 28 and 29. 

3 

INVESTIGATION and INQUEST 

On  28  January  2021,  I  commenced  an  investigation  into  the  death  of 
Michael Jaggs, aged 72 years. The investigation concluded at the end of 
the inquest on 21 September 2021. I made a determination at inquest as 
follows. 

Michael Jaggs was admitted to hospital on 15 January 2021 and treated 
for hyperkalaemia.  He developed hypoglycaemia as a complication of 
this treatment.  The agency nurse looking after him failed to escalate his 
deterioration to doctors, and he died from the hypoglycaemia.  He was 
suffering  from  several  chronic  co-morbidities,  but  his  death  occurred 
when it did as a direct consequence of the failure to escalate his condition 
for medical attention. 

4  CIRCUMSTANCES OF THE DEATH 

1 

 Mr Jaggs was looked after by a nurse from your agency.  By 3am on 16 
January 2021, he had a blood sugar level of 1.9 and the agency nurse 
did  notify  the nurse  in  charge,  who  instructed  her to bleep  a  doctor to 
prescribe dextrose. 

The agency nurse told me that either she did not hear that instruction or 
she did not act upon it.  In any event, she did not  bleep that doctor, or 
any of the others available. 

By 3.45pm, when the nurse in charge was able to leave her patient and 
take  off  the  full  personal  protective  equipment  she  had  been  wearing, 
she  found  from  the  agency  nurse  that  Mr  Jaggs’  blood  sugar  had 
dropped to 1.2 and he was unresponsive.  

5 

CORONER’S CONCERNS 

During the course of the inquest, the evidence revealed matters giving 
rise to concern. In my opinion, there is a risk that future deaths will occur 
unless  action  is  taken.  In  the  circumstances,  it  is  my  statutory  duty  to 
report to you. 

The MATTERS OF CONCERN are as follows.  

The agency nurse accepted in court that she should have sought prompt 
medical  attention  for  Mr  Jaggs  and  that  she  should  have  made  a 
contemporaneous medical record of all his blood sugar readings. 

However,  despite  this  sub  optimal  care,  she  said  that  she  has  not 
received any additional training from you following the incident.  And she 
said that you did not ask her to draft a reflective statement, as the hospital 
trust had several times requested that you arrange. 

The trust has undertaken a great deal of work with its own staff to reduce 
the likelihood of such a failure in the future.  I am extremely concerned 
that no similar learning is taking place within your agency. 

6 

ACTION SHOULD BE TAKEN 

In  my  opinion,  action  should  be  taken  to  prevent  future  deaths  and  I 
believe that you have the power to take such action.  

7 

YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date 
of this report, namely by 6 December 2021.  I, the coroner, may extend 
the period. 

2 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Your  response  must  contain  details  of  action  taken  or proposed  to  be 
taken, setting out the timetable for action. Otherwise you must explain 
why no action is proposed. 

8 

COPIES and PUBLICATION 

I have sent a copy of my report to the following. 

, Michael Jaggs’ daughter 

• 
•  Homerton University Hospital NHS Trust 
•  Care Quality Commission for England  
•  HHJ Thomas Teague QC, the Chief Coroner of England & Wales 

I would have copied this report to the regulator of nurse agencies, but I 
have not received details of that organisation from Homerton University 
Hospital and my office has been unable to identify it. 

I  am  also  under  a  duty  to  send  a  copy  of  your  response  to  the  Chief 
Coroner and all interested persons who in my opinion should receive it.  
I  may  also  send  a  copy  of  your  response  to  any  other  person  who  I 
believe may find it useful or of interest.  

The Chief Coroner may publish either or both in a complete or redacted 
or summary form. He may send a copy of this report to any person who 
he  believes  may  find  it  useful  or  of  interest.  You  may  make 
representations to me, the coroner, at the time of your response, about 
the release or the publication of your response. 

9 

DATE                                                  SIGNED BY SENIOR CORONER 

06.10.21                                              ME Hassell 

3

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Medpure (PDF)
RESPONSE 

Regulation 28: Prevention of Future Deaths report Michael Anthony JAGGS (died 16.01.21) 

CORONER’S CONCERNS 

During the course of the inquest, the evidence revealed matters giving rise to concern. In my 
opinion, there is a risk that future deaths will occur unless action is taken. In the circumstances, it is 
my statutory duty to report to you. The MATTERS OF CONCERN are as follows. The agency nurse 
accepted in court that she should have sought prompt medical attention for Mr Jaggs and that she 
should have made a contemporaneous medical record of all his blood sugar readings. However, 
despite this sub optimal care, she said that she has not received any additional training from you 
following the incident. And she said that you did not ask her to draft a reflective statement, as the 
hospital trust had several times requested that you arrange. The trust has undertaken a great deal of 
work with its own staff to reduce the likelihood of such a failure in the future. I am extremely 
concerned that no similar learning is taking place within your agency. 

TIMELINE OF EVENTS 

19-Jan-21

Brief incident email received with a request for a factual statement of events 
on trust template. 

19-Jan-21

Incident email confirmed SI but no specific concerns around nurse 
Complaint acknowledged to the trust. 

Email sent to agency nurse requesting a statement of events on trust 
template 
Statement of events sent to trust for review 

02-Feb-21

09-Feb-21 We requested an update on complaints from trust 

02-Mar-21 Agency complaints team chase trust for an update 
16-Mar-21 Agency complaints team chase trust for an update 
23-Mar-21 Agency complaints team chase trust for an update 
13-Apr-21 Agency complaints team chase trust for an update 
Agency complaints team chase trust for an update 
04-May-
21
04-May-
21
05-May-
21

Full incident report received from trust. A request for a reflective statement 
is made at this point 
Details of incident forwarded to agency clinical nurse for review 

 06-May-
21 
26-May-
21 

Clinical nurse calls nurse to discuss incident and reflective statement  

Clinical nurse calls nurse to discuss incident and reflective statement 

Nurse became unreachable after this time and we were made aware by the trust on the 28th 
September that an inquest took place. 

We did re-engage with nurse shortly after to confirm a meeting with the trust. 

We met with Deputy Chief Nurse, Deputy Director of People of Homerton University and nurse on 
the 21st October 2021. 

During the course of this meeting, it was decided the nurse should self refer to the NMC. 

CONCERNS AND REMEDIAL ACTION 

1. 

Initial incident and statement request was to obtain a statement of events.  Further 
information on this initial incident could have allowed us to act more accordingly. However; 

a.  We have since outsourced our complaints to a 3rd party clinical complaints handling 

team.   

b.  We have implemented a policy of obtaining a reflective statement at point of 
complaint being received to better identify any remedial action required. 

c.  Our clinical complaints team are able to offer additional training where there is a 

need highlighted.  This is provided to the nurse immediately.  If face to face training 
is required, this is offered at the earliest opportunity. 

d. 

It was 98 days before we received a detailed version of events from the trust.  We 
will look to escalate this much sooner should no response be forthcoming. 

Additional training requirements have since been highlighted to nurse by our clinical 
complaints team and we have assisted the nurse is self-referring to the NMC. 

We can confirm the NMC referral has taken place and we are supporting the NMC with their 
investigation. 

Director 

Monday 6th December 2021 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Complaint Process Flow Chart

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