Prevention of Future Deaths reports · 2023

Rita Taylor

Regulation 28 report to prevent future deaths, reference 2023-0026, written 25 Jan 2023. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report25 Jan 2023
Reference2023-0026
DeceasedRita Taylor
CoronerTom Osborne
Coroner areaMilton Keynes
CategoryEmergency services related deaths (2019 onwards)
Sourcejudiciary.uk record · original PDF
Responses publishednone published

The report

Text extracted from the PDF text layer. Reproduced verbatim, including the scan's own layout.

Regulation 28: REPORT TO PREVENT FUTURE DEATHS 

NOTE:  This form is to be used after an inquest. 

REGULATION 28 REPORT TO PREVENT DEATHS 

THIS REPORT IS BEING SENT TO: 

1  Will Quince M.P. Minister of state for Health. 

1  CORONER 

I am Tom OSBORNE, Senior Coroner for the coroner area of Milton Keynes 

2  CORONER’S LEGAL POWERS 

I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. 

3 

INVESTIGATION and INQUEST 

On 07 October 2022 I commenced an investigation into the death of Rita Maureen TAYLOR 
aged 84.  The investigation concluded at the end of the inquest on 17 January 2023.  The 
conclusion of the inquest was that: 

The deceased suffered an unwitnessed fall at her home, 43 Dodkin, Beanhill, Milton Keynes 
and suffered a head injury. An ambulance was called at 10.28 but due to lack of resources 
did not arrive until 17.17. When she arrived at Milton Keynes University Hospital at 17.58 
her Glasgow Comma Score was 3. A CT scan revealed a large intracerebral bleed. She died 
the same day at the hospital. The delays in sending an ambulance resulted in a number of 
lost opportunities to admit her to hospital and begin her treatment. 

4  CIRCUMSTANCES OF THE DEATH 

As outlined above and in Coroner’s concerns 

5  CORONER’S CONCERNS 

During the course of the investigation my inquiries revealed matters giving rise to concern. 
In my opinion there is a risk that future deaths could occur unless action is taken.  In the 
circumstances it is my statutory duty to report to you. 

The MATTERS OF CONCERN are as follows: 
(brief summary of matters of concern) 

I am concerned that there are insufficient ambulance service resources to meet the needs 
of the City of Milton Keynes. 
The first call to the 111 service was made at 10.28 and the call was deemed a category 3 
incident. |At that time there were "no available resources to send." 
At 11.12 a 999 call was made by a passer by but there were still "no available resources ". 
At 12.16 there was a further 999 call. The incident remained a category three and was "still 
pending in the dispatch queue waiting for resources to become available ". 
At 12.41 a call was made to Mrs. Taylor's location but there were " still no available 
resources to send" 
At 13.12 A further 999 call was made " awaiting resources to become available" 
At 13.48 Patient location was called she was now in and out of consciousness and although 
she remained a category 3 an audit of the call decided that she should have been upgraded 
to a category 2 or 1. "Still no available resources". 

Regulation 28 – After Inquest 
Document Template Updated 30/07/2021 

 At 14.42 further 999 call but again "no available resources". 
At 15.25 Case reviewed to a category 2. 
At 16.29 An ambulance was despatched arriving at 17.15. This was 6hours 47 minutes 
after the original call and 1hour 49 minutes after category 2 upgrade. 
Mrs Taylor arrived at the hospital at 17.57 and when assessed in the emergency 
department her Glasgow Comma score was recorded as 3.She died later the same day. 

6  ACTION SHOULD BE TAKEN 

In my opinion action should be taken to prevent future deaths and I believe you (and/or 
your organisation) have the power to take such action. 

7  YOUR RESPONSE 

You are under a duty to respond to this report within 56 days of the date of this report, 
namely by March 20, 2023.  I, the coroner, may extend the period. 

Your response must contain details of action taken or proposed to be taken, setting out the 
timetable for action.  Otherwise you must explain why no action is proposed. 

8  COPIES and PUBLICATION 

I have sent a copy of my report to the Chief Coroner and to the following Interested 
Persons 

South Central Ambulance Service 

I have also sent it to 

MK Together 
who may find it useful or of interest. 

I am also under a duty to send a copy of your response to the Chief Coroner and all 
interested persons who in my opinion should receive it. 

I may also send a copy of your response to any person who I believe may find it useful or 
of interest. 

The Chief Coroner may publish either or both in a complete or redacted or summary form. 
He may send a copy of this report to any person who he believes may find it useful or of 
interest. 

You may make representations to me, the coroner, at the time of your response about the 
release or the publication of your response by the Chief Coroner. 

9  Dated: 25/01/2023 

Tom OSBORNE 
Senior Coroner for 
Milton Keynes 

Regulation 28 – After Inquest 
Document Template Updated 30/07/2021

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